HORRIBLE company to deal with,!!! Don't buy ANYTHING from them!! Ordered a farmhouse sink that clearly states on their site would fit a 33" cabinet. We received the sink and it doesn't not fit. We called and they refused to do anything for us! They want us to pay to ship this very heavy sink back. Customer service was awful... They refused to even give me the name of the supervisor. Save yourself the heartache and stay clear of efaucets.com. read more

It took too long to process the defective item. I had to follow-up 3X. I had to return an item I ordered by mistake as well and that was costly shipping. In the end I would have saved $$ buying locally. read more

Ordered "universal" extension rods for a ceiling by fan. The description said 3/4" diameter but that was the interior was 3/4" the exterior was 1". Tried to return them but they sent 3 emails with no return (RGA) number. Requires complete original packaging without label being damaged. How do you open the box without damaging the label? After re packing in larger box and having 15% restock fee I would be paying more to return it. Do not buy from this company read more

They do not stock any merchandise. They place the order through the manufacturer. So, if you want to return an item, you can't. They either charge a 15% restocking fee, OR they never complete the return and blame the manufacturer. Wish I had read these reviews but they were cheaper than anyone else and offered fast delivery for a plumbing item I needed ASAP. read more

WATCH OUT! The Mafia is alive and doing business as eFaucets. If you have a return, God help you. Heavy restocking fees, months of excuses, delays, lost paperwork. Watch out for "Ruby" in customer service (service really doesn't apply here.) If you have any issues with your order, be prepared for lots of phone calls and their favorite excuse, "Gosh, Mr. Customer, there was a manufacturer delay, but, what a coincidence, your order will be shipping today." I lost several hundred dollars with this "boiler room" operation and sure wish I had known of their reputation before dealing with them. read more

The worst retail store experience i have ever had. Order light fixture total 100 USD. Ordered early May, no update, follow up after four weeks. Reply, order is delayed will ship end of June. Followed up again early July. Reply, order will ship mid August. I cancelled the order. Reply, refund takes up to ten days. Now more than three weeks have passed, no trace of my money. UPDATE: After 4 weeks of chasing and finally indicating to them that I will ask paypal for a fraud refund is they don't refund me immediately, they issued the refund within a day... there you go. Thank god I paid with paypal in this case... read more

Worse company I've ever dealt with. Bought 2 light fixtures from them only to find out 2 weeks later that they weren't in stock. They charged my card and i had to make a phone call to wondering when my lights were shipping when they said they're not available till January. When i called the rude customer service rep hung up the phone on m,e and didnt even tell me if a refund had been processed. I will never buy anything from Efaucets. Be ware of this compnay read more

DO NOT ORDER FROM HERE! I received the wrong item - will have to pay 15% "restocking" fee plus shipping. OVERPRICED - They charged $100 more than several websites, but won't price match with any of them because they are not "authorized dealers". Amazon, Home Depot and the others all stand behind their products. It is Efaucets that sucks. Everyone except for one guy named Michael seemed happy to tell me in PC language "tough boogies. It's yours and you are stuck with it. HaHa." read more

If I could give them a zero I would. So I received my order in a timely manner, but realized that I had ordered the wrong faucet. Wanted to return the item and buy the right one with them. The right one was $50 more than the original one I purchased. I didn't mind paying for the return, but a 15% restocking fee for an exchange. That is ridiculous. I should have read all these reviews first before ordering. I have six baths to equip and they will never get another order from me again. I will order the new faucet from Amazon instead for the same price. Now the faucet is costing me an additional $36.75. NEVER, NEVER order from them unless you plan on never returning a thing. It will cost you!! read more

There needs to be a category for no stars Ordered over 50 hinges on a Tuesday. They were supposed to ship on Wednesday. Friday I contacted the "NO SERVICE" dept to inquire about tracking information. I was told that the item was discontinued. So, they didn't have the decency to tell me that when I placed the order, or when the order failed to be processed. They waited until I contacted them I was told it would be 5-7 days before I get my money back WOW DON'T waste your time with this classic NO SERVICE company. All that glitters isn't gold, chrome, or stainless steel read more

Fair price, but after 2 weeks without a delivery I had to call to find out my part won't ship until almost a month from the order date. Perhaps this is information the customer should know prior to payment.... read more

Do not buy from this company I ordered a faucet in December and by February grew tired of waiting. I was never told it was out of stock. I had to keep following up. My credit card was charged the day I ordered it. I cancelled the order and then was told it would take up to 7 to 10 days to receive credit. 15 days later I am still waiting. Forget trying to call them you are on hold for 20 minutes. Worst customer service I have ever experienced. read more

Again I am like everyone else, I wish I would have researched faucets more before purchasing anything. Worse customer service and item was got lost during shipping and I never received it. Now the are giving me the run around as far as the refund. Whatever you do don't make the mistake I did, avoid this place like the plague or you'll end up like all of the reviews on here. Honestly can't believe their still in business. read more

I wish I had read the reviews before ordering from them. The toilet I ordered was left on my doorstep. It was broken. Since then, it's been nothing but the runaround. Two replacement orders failed to arrive as scheduled. (I scheduled a 4-hour delivery window. They didn't show or call. I tried again. They didn't show or call.) At that point I canceled the order. efaucets.com has failed to issue a refund or give me information about when I can expect a refund. Initially they said that they'd let me know within a week whether to discard or return the broken toilet. That estimate has been extended to two weeks, then three weeks, and most recently, 30 days. This experience has been a huge hassle. I would never do business with this company again. read more

Wow, I wish I had read the reviews of this company before placing an order with them. In the midst of a bathroom renovation project, I was looking for a website that would deliver sink and shower faucets with one-day delivery to keep the project on schedule. Efaucets advertised on their website that they ship all items ordered by 2PM on the same day and could deliver the items I needed the next day for about $48. Based on this information, I placed an order with them on a Thursday, expecting the product to be delivered on Friday. Instead, the faucets arrived Monday at 5PM. If you have ever hired contractors to do home renovation, you know that this kind of delay is disruptive and non-trivial. I called eFaucets on Monday to complain, expecting that the company would offer some form of compensation for their screw-up. I was surprised that instead of being apologetic, the customer service people said all they could do was reimburse me for the difference between one-day and two-day delivery. They said as far as they are concerned Saturdays are not a delivery day, only business days and they don't compensate customers for missing promised delivery dates. When I talked with a supervisor and with the complaint department, but got the same customer-unfriendly attitude from both. I would never order anything from this company again. The theme that seems to run through many of the reviews I've read is that the company has very poor operations and customer service. How do they possibly stay in business? Amazon should start to sell faucets and put this company out of its misery. read more

Horrible Customer service..... I got a Grohe faucet with metric connectors -asked for adapter so I can connect to std. supply valve...was told that since Grohe is a German company, eFaucet can't help here...what a silly answer from their Customer Rep. Grohe sells in the US with US compatible connectors but somehow eFaucet doesn't have those ?? Are they getting their supply from European distributor rather than US one ??? Anyhow...I left them negative review on another website.... few days later another rep contacted me asking if she can help resolve my issue....At first I thought...this is nice...maybe it was all just a one "bad apple" and things will be OK.....so I replied nicely asking if she has any suggestions, I gave her my contact info...my order number etc....it's been a week and I haven't heard back from her. Heck...why ask if you can resolve a previous issue.....if you are just making your company look worse ?? Just bad..... read more

I bought a Philips pendant lamp 2 weeks ago. It says in stock - ships same day. No correspondence from time of order confirmation. I called to ask where it is and am informed it will be delivered to me within 2 weeks. THEY CHARGED ME ON THE DAY OF MY ORDER - 4 WEEKS before I am to receive it. Buyer beware. read more

Ordered one (1) riser for a clawfoot tub shower. Paid for two-day delivery. This was on Friday. On Monday I received an email that two (2) risers would be coming in one (1) week. I called customer service and they refunded the two-day shipping cost (thank you). But I've been pouring water over my head from a yogurt container for a week because they screwed this up. Don't believe their "two-day delivery". It takes two days for them to even process your order. read more

If ANY online retailer had what I needed, I definitely would NOT have purchased from this sad excuse of a site; the lack of customer service amazes me - even after THEY screwed up twice on my order. I would have given this place zero stars if I could have. If at all possible, stay far away...FAR AWAY from eFaucets!! read more

Not deserving of even 1 star. I bought a faucet from them for a 2nd home. Took me 2 weeks to get it installed. When installed it was defective. Took another 2 weeks to get replacement and installation. By the time I got the defective piece ready to go back I was outside the 30 return window. EVEN THOUGH I called in and went through their whole tech support process at which time they told me the product was defective. They sent me to Delta, the manufacturer to get the return processed. DON'T EVER BUY ANYTHING FROM EFAUCETS.COM. I had already ordered another $800 from them which I cancelled. read more

I am writing to tell you of the poor return service, customer service and overall attitude with the people at eFaucets. Ironically like many things in life, starts good but when there is a change they told me, they don't care. I bought a 350 tub faucet. I am outside 60 days because A the construction was delay, imagine that, and I had to change brands. I was told sorry, its yours keep it. Not out of the box, never used, perfect condition. Will NEVER use this crap again. I think plumbing supply shop is worth every penny for service and advice. read more

DO NOT BUY FROM THESE PEOPLE!!!!! We ordered a Kohler Shower Base on May18.17. We were told 3-4 weeks for delivery. It is now July 6.17 and they informed me today they wouldn't be "possibly" shipping until sometime in August. Customer service said there is nothing they can do for me. I tried to cancel the order and they told me they will have to submit a "request" for cancellation. One star because I couldn't post without it.... read more

I wish I would have done my research on this company before ordering. They are HORRIBLE!!!! I placed an order July 30 for pendant lights. Living in Hawaii, I'm used to having to pay a little more for shipping. I placed this order while my family and I were on vacation. eFaucets' default shipping to Hawaii is 2 day at about $47 which I was fine with because our house was getting worked on while we were away. When we came home 2 weeks later, I found that my order had still not arrived nor had I received any notification. The next day, I did receive a shipping email saying that my products would arrive next week. Ummm, what happened to 2 day?? Trina, my customer service rep, said it was accidentally sent ground and offered to reimburse me for the shipping charge. Almost one month later, 8 phone calls (6 of which have been with Trina), and 2 emails -- Nothing. Trina sounds like a robot that was not programmed with any knowledge of the company. Their accounting department seems to be non-existent. The only info I get is the matter will be resolved with 24-48 hours. They lie. Lesson learned. Efaucets.com is not a reputable company and clearly does not stand behind their business or customer service. read more

Adding my one star opinion of efaucets to the 121 others. They promised to ship one day after my order was placed. The shipment was delayed and they didn't notify me. Long story short, it arrived too late for my project. It took them 3 days to answer an email inquiry, Their customer support person told me it had been shipped when FedEx records say otherwise. They want me to pay return shipping and a restocking fee because this is all somehow my fault. My bottom line is that you should avoid buying anything from them read more

Do not order from them! Terrible! They charge you right away and then do not ship the items. It's very difficult to get in touch with customer service and they do not call/e-mail back when they are supposed to follow up. I am trying to cancel my order and get refund - had to call them again because got no cancellation confirmation or refund. It's been a week since I tried to cancel. read more

Be careful, I have been waiting for a "promised" credit for almost 4 months. No problem charging my credit card $1,800+ but no luck getting a credit for a damaged Kohler toilet. I am being run around and am feed up. I will not use them again. read more

Ordered faucet part on 10/29. Said it would ship in 1-2 weeks. At the end of 2 weeks, contacted customer service. Waited on hold 20 minutes; finally talked to someone who was unable to provide any useful information on the phone ("warehouse is closed, sorry"). We finally received an order confirmation after this phone call. Another week later, still haven't received shipping confirmation. Called customer service and gave up after waiting on hold 20 minutes without speaking to anyone. Interestingly, my credit card was charged immediately upon placing the order. My next step is to dispute the charge, which I'm doing immediately after submitting this review. THIS BUSINESS IS A SCAM, and I sincerely hope they go out of business as consumers search for reviews before providing their credit card information. read more

I find it interesting that I posted this to eFaucets Facebook business page on 1/21/2015 only to see that it had been deleted! Here is what I wrote: Just have to say that I have experienced the worst customer service from your company ever. Not only is your customer service dept understaffed to take calls in a timely manner, it has taken over a month to receive an RMA # to return an item that I ordered!! I called this morning to follow up on the RMA # (which finally showed up in my email this afternoon). I was caller #9, was on hold for over 15 min, got down to caller #2 and then the call went to a busy signal.. I called back and was caller #6... 50 minutes later I was caller 2. I did not wait to see how long I'd finally get through because I had a meeting to get to. Thanking me for my patience every couple of seconds became very annoying to say the least! I will never order from your company again and I will let others know not to either. The $ saved is not worth the time and expense to return an item (out of pocket expenses incurred: 15% restocking fee and paying to ship the item back). Update: I have to ship this item back UPS and come to find out it will now cost me almost $40 to return it... not sure it is worth it when I paid $90 for the item!! WILL NEVER DEAL WITH EFAUCETS EVER AGAIN AND WILL PUT OUT THE WORD TO OTHERS TO STAY AWAY!!! read more

Do not buy from these people...VERY DISREPUTABLE company. Read the reviews on the right if you do't believe me. PLEASE listen to me....these are very dishonest people. They pay SHOPPING DEALS to infect your computer with malware so you have banner ads of 1" on the top and bottom of your screen and it is almost impossible to remove. Yes, they are just that desperate for business. Pathetic people. read more

My wife hates that I use Yelp and does not trust the review though it has served me well. Why did I not check eFaucets.com before placing my order. I placed an order for a rough-in valve that is holding up my renovation job on Sunday. We need it asap so we paid almost $40 for overnight air. I would have thought the order would have shipped Monday and arrive Tuesday(today). I don't even have a tracking number yet. As far as I can tell my order have not been processed. I would not recommend ordering from eFaucets unless you have time to spare. Unreal they cannot process an order within a business day. Reading their policy I now see "Due to the immense number of suppliers and manufacturers we deal with, processing times will vary from item to item. This can range from immediately to 1-2 business days, depending on both the manufacturer and the product type." This should be a required acknowledgement if you want to place an overnight air order. ***Appending*** Trying to verify this order is a joke. 16 minutes after submitting my chat with them I still have a 2 minute 4 second wait. Here is my chat transcript: system: at 12:40:29 You are not currently in a chat session. info: at 12:41:29 All representatives are assisting other valuable customers such as yourself. Thank you for your patience. An operator will be with you shortly. Your wait time will be approximately 2 minutes, 4 seconds. system: at 12:42:13 You are not currently in a chat session. info: at 12:43:29 All representatives are assisting other valuable customers such as yourself. Thank you for your patience. An operator will be with you shortly. Your wait time will be approximately 2 minutes, 4 seconds. system: at 12:56:25 You are not currently in a chat session. read more

I ordered a sink from them. Cut granite to fit. Sink arrived--cracked. Called for replacement. Promised immediate shipping but did not follow thru. When the second sink finally arrived: broken. They have not refunded my money; they have not sent me shipping labels to return the product. The website lists weekend and extensive weekday hours but that is false; I have called repeatedly and told no one in the "refund" department is available and they suggest I call the next day. This is a terrible company and a fraud. They are NOT providing the products as promised, they do not have the infrastructure to service customers and they are lying. DO NOT USE. read more

WORST COMPANY EVER!!! DO NOT ORDER FROM THEM!!! Ordered the wrong faucet called back within hours of placing order to cancel. Told me I could not cancel the order, I had to wait for it to ship, call them for an RA, pay to ship it back and pay a restocking fee. I called them when it shipped for the RA, they said they would send it in a "couple days" after waiting over a week I called back (and every time the put you on hold for at least 15-20 minutes), they said Oh, we had system issues and finally sent me the RA. I did everything exactly as they stipulate for a return and am still waiting 30 days later for the refund even though they received it back via UPS tracking 2 days after I shipped it. I just called, after another 20 minutes of my time wasted they tell me they will be processing my refund "soon". Unbelievable that this place stays in business!!! read more

THEY WILL NEVER PAY YOU FOR YOUR RETURNED MERDCHANDISE ...EVEN LESS THE 15% RESTOCKING FEE I got fast delivery of wrong product. I had a large crew of workers on sight so I ordered another faucet thinking I would return the original. After agreeing to pay the 15% restocking fee, and finally having to call then to get acknowledgement that they had received and accepted the return item in May of 2014...its now September...I have called them dozens of times and have still not received credit back for the returned items. This was on a $600 item on a $10K total order which otherwise went smoothly. EVERY SINGLE CALL TO CUSTOMER SERVICE ENDS IN "THE SUPERVISOR IS TAKING CARE OF THIS PERSONALLY"... IT HAS BEEN FIVE MONTHS AND STILL NOTHING BUT PROMISES I WILL GET MY MONEY BACK "TOMORROW" ....Ironically I had checked Yelp beforehand and reviews were so consistently negative I assumed it was their competitors slamming them under aliases because of their low prices.....definitely not the case....these guys are scammers with horrific business practices. Check out the Wisconsin BBB if you have any doubts. read more

Become Fool Consumer I am general consumer. I'm not constructor. I don't know name of detail part. I just want this picture's item above linked page. I did click and purchased picture's item. But I receive different item. I called and sent email with purchased item picture and receiving item picture for return or exchange. She said "we can't refund or exchange, you searched old google search" I don't know what's new google search or old google search. But google search still advertise this item. Picture and item description are still different. You should change item picture. I become fool consumer, but this is not my fault. Google's fault? eFaucets.com's fault? https://www.google.com/shopping/product/1334378197789345425?q=Delta+Faucet+RP75545RB&oq=Delta+Faucet+RP75545RB&aqs=chrome..69i57j69i59&sourceid=chrome&es_sm=93&ie=UTF-8&sa=X&ved=0CHsQuSRqFQoTCPDo9MTL9MYCFZQziAod-OkH9w read more

Awesome flavor on the chicken shawarma! Have had the Falafel twice and I am a fan. The food does take a bit to prepare but they are making each meal FRESH!! (My only complaint is the restroom is not clean). I'd recommend to others, and I hope the owners read this so they can better care for their restroom :) read more

I ordered a Kohler sink strainer and received it in 2 days. However, I could not use it with my disposer so I had to return the strainer. It took a full month to receive the RMA for the return. I had to email and call multiple times. After finally receiving the RMA I immediately shipped the strainer via UPS with a tracking number to their Hagerstown,MD warehouse, signed by KINNEY. It has been 2.5 months and I have yet to receive a cent for the refund!! If this company doesn't do refunds then they should state a no returns policy! Buyer beware. read more

I received my Kohler Whitehaven sink in perfect condition. The price was less than half that anywhere else. I was contacted by Maury who told me that my order could be delayed due to a Kohler manufacturing problem. The order arrived a week or two later and I could not be happier. Building a new home and I expect to be ordering many more things from eFaucets! Thanks!! read more

Great service! The ordering process was easy and we are very pleased with the product. It arrived in perfect condition. We will order again from eFaucets. read more

Don't deal with them. I am still waiting, 3 months later, for a credit on a faucet I returned. Have called 4 times. Always get the run around. Horrible! read more

I would strongly recommend that people not work with this company. We had a terrible experience, which I will describe, which was exacerbated by what is in our opinion a nasty attitude by their customer service representative, Ashley. We ordered a vanity from the company. After several weeks of waiting for the vanity, which was supposed to be sent within 5-7 days according to their website, my wife Tiffany followed up. They said it was indeed going to be sent, and that it would be delivered by a third-party shipping company. They said this company would call us to determine date, phone number, and shipping address. Eventually the shipping company did call us, and we confirmed the date and delivery address and gave them the name and number of our contractor as we were out of town. Our contractor was made aware of the shipment and was prepared to accept it. The delivery company never called our contractor and the vanity never came. It turns out eFaucets gave the delivery company a different address than we had confirmed. The vanity was delivered to the wrong address while we were gone, and they never called our contractor. This was obviously not our error and we were upset to see it was missing when we returned home. When my wife contacted the eFaucets customer service agent Ashley to find out where the vanity was, she was told that they used an address and phone number on her online profile, not the confirmed delivery address or phone number. Ashley then told my wife that we'd either be charged a restocking fee if we did not accept the vanity or an additional fee for another attempted delivery. I will post Ashley's final response below, but needless to say a customer service professional should know better than to treat people this way, particularly when the error was clearly not on our end. All we wanted was a re-delivery of the vanity to the correct address and not to be charged with additional fees. While all of this was happening, my wife received several notices from eFaucets saying, (a) the vanity had been delivered, which it had not, and (b) that the vanity was out for shipping, but it never arrived. She called again and was told it would be a charge to re-deliver, which she asked Ashley to waive given eFaucets error. Then she received another email saying it was on its way. But it never came. Obviously, something is fundamentally wrong with their back-end automated system, but Ashley and e-Faucets expects us to pay for this litany of errors. We attempted to contact both the CEO and PR director at the company and received no response. All of this leads to our unfortunate opinion that consumers should be wary of trusting this company with their product needs, as their level of service is nowhere near acceptable. We have since found a replacement vanity from another provider and we've challenged any and all charges on our credit card given their refusal to act in a logical and reasonable manner. Below is the final email from Ashley: Tiffany, As I had mentioned before, being that this order was placed online & not with a customer service representative here, it is YOUR responsibility to verify the information before submitting the order. Since you were not willing to pay a reconsignment fee this shipment has been returned to our warehouse & a credit has already been processed less the return freight cost as of 8:28 am today. Thank you, Ashley read more