Few things with this shop. I had my transmission and engine replaced. Took over 7 months for this process for this to get done. I will say I understand the process of parts and shipments. They had called my spouse to say they had it done for the first time, moments later he was called back and told they couldn't get it slipped into reverse. (The gear bearing were out of place.) I was able to come pick my car up from the shop after it was "done" and had to have it towed back the next day. As I drove it home I had noticed the car wasn't down shifting properly like a car should. They had to go back in for the issue fixed yet again. I got my car back and hadn't even put 100 miles on it and seen transmission fluid leaking that looked almost sluggish. (Pic inserted) after they had it cleared by 6 people so I was told. They failed a next time to make sure it was done properly. If that was supposedly done this wouldn't have happened. The transmission pan gasket was not placed/ seated properly. It was towed back to the same shop (I hope for the last time) to be seated properly. I came to pick up my car hoping for the final time I'd have to be doing this. Before I was even able to get into the car I noticed they had broke my cup holder off and had not been notified. This item is pretty expensive to replace. Nor did I receive my spare set of keys I let them utilize for the care of my car. At this moment I definitely do not ever recommend this place to have any work done. I'm feel very disappointed in their lack of care. You seriously can not win here from personal experience. (Pics go from last incident to first) If anything changes this will be updated. I will be calling in the morning to hopefully get an update on why my cup holder was broken and hopefully get my spare keys picked up as well as my car. I have not picked up the car as I just walked away in disappointment. read more

Do not take your car to this facility. We dropped our truck off on a Thursday evening and sometime between Friday and Monday morning the truck was broken into and the radio, dash and other items were damaged. We are still waiting on video footage from and that was on Monday.... We are now on Saturday. Beware read more

Edward's Transmissions+ Auto Systems Expert - Castleton - Damages. - Auto Repair Near Me - Indianapolis, Indiana

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My previous review received a reply from Edwards Transmissions asking for contact information. This is so insincere. How many RV's belonging to a John B could there be at Caselton Edwards Transmission? I sent an email a couple of days ago and heard nothing, so I sent another email yesterday and still nothing. In the past I left numerous messages to have Rick the district manager give me a call but he never called me back. What is so frustrating is that after I brought my RV back with the failed repair, Edwards towed it to the Don Hinds Ford Dealership in Fishers for an evaluation. After the dealership determined the transmission was "toast", why didn't they just leave it there for repairs. It then would have been out of their hands. Instead they towed it back to the Caselton Edwards Transmissions where it just sat for weeks on end. I understand the temperatures in Indianapolis have been well below freezing, so now I am concerned that the negligence of having my RV fixed in a timely manner has caused damage to the plumbing system of my RV. read more

All I will say is stay away unless you want to keep taking your car back over and over again while being charge for something that shit have been taken care of the first time read more

I should have read the reviews before taking my car there. They fixed a little issue while working on my car in order to charge me a lot while not really fixing my problem or reporting that to me. Upon second visit to address the issue they took 2 weeks to look at my car to end up still trying to scam me by fixing another thing that wouldn't solve the issue. Don't waste your time there! read more

I t sounds like similar happenings as the woman Kelly,my son took his ChevyBlazertoEdwards onShadeland Ave waybefore Thanksgiving 2021, my took apartial payment of300.which was not accepted they wanted more then toldhim they had phoned many times,thenagain,they checked the phone number they had a wrongnumber,but he had called enough times they should have had access to a correct number. Now it is from Nov.2021 tonowMarch 30th 2022 .And we still do not get satisfying answers. The car is stillwith them ,Do wehave to report it stolen? Where are they holding it?My son cannot get work until he gets this vehicle back. Ilet him use my Ford Fusion ,two semi,s ran it off the fortunately they weren't killed but totaled my car.At that time my husband was in I.C.U. and passed away.Ihad good friends who helped me.And right before my husband his father died he told me to help John.If the owner of this business is an honest person and you don't have honest people working for you ,you may be loosing income or they are helping to develop a bad reputation for YOUR BUSSINESS.and Please if you do read this .I will be paying for the finished repair for my husband's wishes!Hope this can be resolved.!!!!Soon! It's been 5 months Now! Hub read more

I paid for the top shelf rebuild, and it blew in 30 days. They went at it again, and after another 30 days the Torque converter came lose from the flywheel. Connector to the ECM also had the protective cover left off. I'm an old school mechanic who knows incompetence, and this is the story with Edwards. On a positive note the shop manager was very congenial, and agreed to repair all their mess...that doesn't make up for the poor work and the time I lost from work going back and forth. Tell Edwards Mom! read more

I brought my car in for a second opinion as another auto dealer stated I needed over $1500 in repairs. Jay Smith, the manager has been extremely helpful and HONEST. I was able to drop my car off the same day as my phone call. The guys tested the car, provided me a print out of the "error" and then even advised me the car was fine to drive--- NO Charge! He has even provided me the charge in the future when the part goes bad. I am extremely grateful for such honest service- while I know nothing about cars, Jay took care of me like you would expect a family member to tell you honestly. read more

I brought my car to have a noise checked out and they said it was the power steering pump and was gonna be over $1000 to fix. They said we could order the part ourselves for it to be cheaper and gave us the exact part number to order so we ordered it and brought the car back to them to have it replaced. They spent 5 hours taking out the old part and trying to put this part in and then realized it did not fit. Then they said it was much easier to put in the old part after they had tried to put in this new part, did they not even know how to put in the part in the first place? and why would you spend 5 hours trying to put a part in that obviously does not fit. So we had to pay around $450 for the 5 hours of labor and they did not even fix the problem. Then we go to leave with our car that was not fixed and it is not starting. They said before we came to pick up the car they had to charge the battery for an hour, we have never had any problems with the battery or car starting at all besides for once 5 years ago and we got the battery replaced then. They had to order a new battery while we were waiting there and replaced it and that was another $120. We came in with a power steering pump problem and left with a damaged battery we had to replace, a power steering pump problem still, and -$570. update- we took it to another place and they are saying my power steering pump has been cracked which it was not cracked before we took it to them. read more

Are you looking to lose time over your vehicle and not even have it looked at let alone fixed? Do you want unexperienced technicians looking at your vehicle 5 days after you drop off to only tell you that the problem is ten times worse than what four other shops said just to make the money? Do you want a shop that comes in late every day and closes down early everyday? Do you want a shop that practices non communication? Do you want to leave your vehicle in a sketchy area that you might have damage to when you pick it up? Well then this is the place for you take it to Edwards not only will you get screwed on your quote, your car won't get looked at for days, you won't be called and if you dare try to pick your car up and its in the shop you better get there two hours before it closes because these guys close early everyday no wonder why it takes two weeks to do something so simple. Save the time and stress and go across the street to AAMCO or better yet on the price of these guys give you just go straight to the dealership. Pathetic excuse for a shop. read more

Jay and the guys at Edwards Transmissions on 86th St. saved my Christmas! I brought my car into them yesterday night thinking my transmission was failing and there were able to squeeze me in before close and diagnose my car. Jay got me scheduled for an appointment the next morning bright and early. Before I left Jay called and verified that the parts I would need were in-stock and he gave me an estimate of the cost. He also told me of other potential problems that they wouldn't know until they were looking at the car. Everything was clearly explained to me and I never felt like I was being over-sold. Jay called me during the day and let me know they had found another problem. He clearly explained what was broken and the pros/cons of fixing it now or later. He only charged me the cost of the part since the labor to get to the broken part was already being done with my initial problem. My car is running great again and I can't thank these guys enough. I can now make it the 600 miles home for Christmas and not have to worry about breaking down during that journey north. I HIGHLY recommend Edwards Transmissions and will return there for any other car troubles I have. Thank you, thank you, thank you Edwards Transmissions! read more