Wow! Looks like I'm late to the party of why credit unions are so awesome.Banks could learn a lot…read morefrom Summit credit union! The technology, efficiencies and incredible customer service are second to none. I can't say enough about this experience and so glad I checked it out.

Stopped in today during the pouring rain to have a few documents notarized. Met with Vicky who…read morewas most pleasant and helpful notarizing the documents. Summit Credit Union in Brookfield was easy to find and easy access on Moreland Road near I 94. Thank you Vicky.

A great place for your business and personal banking. I love the fact they have $0 maintenance fee…read morefor the basic business Account. I had a great Experience and my banking Specialist wan Erica . She was informative and patient while completing the process .

They are the best banking service ever. Frank D. Went above and beyond to get me a new debit card…read morebecause old debit card had fraud against it. He showed great consideration and patience with all my questions. I recommend this bank to everybody.

*Updated review August 2026** I had to revise my review since I last posted several years ago. I…read morehave been a patron for over 20 years, but am transitioning to another bank due to the decline in services within this branch as well as at the corporate level. The fees are significant and unfair, and the lack of staff knowlege has resulted in account errors that have been costly (depending on who you ask you will likely get a different answer). Should you make a mistake on your register (for example forget to deduct a random autopay from your balance) you will be charged $35 per item (even if the withdrawal is for less than $1) in the order they came in. Within a day this mistake will easily and unfairly cost you over $200 and common sense cannot be negotiated, and they won't consider reversing the fees no matter how silly they seem. So, if you are at any risk of making a simple mistake on your register for less than a cup of coffee, I recommend you bank elsewhere. Its unfortunate, because switching banks after 20 years is a pain but makes sense for me...because chances are I will at some point forget to add that cup of coffee to my register and I will need some understanding and grace from the person I am speaking with at my bank so that it doesn't become a $200 mistake. This is not that bank. Original review in 2018: My experience with this branch has been so good. A few months ago, I had a restaurant incorrectly charged me over $1000 on my bill (I paid with my credi/debit card). I didn't realize it until the next day when I looked at my bank account online. Aleta was so helpful in getting it all sorted out, and truly went above and beyond. Since then, I have opened a new checking account there and she as well as the other employees at this branch were so helpful. Next I will be opening a savings account there. Very appreciative of all of their help and I would definitely recommend this branch.

Focus is a sister credit union to one I have been a member of in California since I was in my early…read more20's... many moons ago, LOL. This branch of focus is very close to where we live in Washington Heights and they allow me to do almost all of the same type of banking as I would be able to at my home CU. The folks that work here are all very knowledgable and friendly. I've never had to wait in a line and the service is top notch. They have their own parking lot and there is also street parking both on 68 St. and Milwaukee Ave. My only gripe, and the reason for not giving them five stars, is their sole ATM, in the front of the building, outside, is VERY old and tired. The CRT screen is almost burnt out and very difficult to see/read when the sun is not shining on it. It is IMPOSSIBLE to see/read when the sun shines on it. I'm sure they are aware of it; time to get it replaced.

They helped me this everything I needed in a time manageable way . He employees are nice and they…read morelisten to what you say so there's no mix up

I've had two accounts here for probably 12 years. They are my own accounts, not joint family ones…read moreso it's usually a total of only between $2k-$8k held here any given month. I used to enjoy the small-town feel and friendliness, but lately it's been awful. For many transactions, I seem to receive a teller that is either rude, or unknowledgable. With a simple deposit I'm left to wait, then asked silly questions like "actually your occupation's not on file, can you update your account" etc. There is a girl there, young, straight blond hair that is just so unfriendly, that I've decided to part ways with the bank. Every year my young son receives a birthday check from my best friend. It's usually around $20, she (is a police officer) and likes to teach him about checks and banking, even though he's too young to have enough cash to even open a child's account. I think it's a sweet gesture. He enjoys going there, normally they are aware I'm a long-standing customer and I co-endorse the check with him so he can get the cash. No one has ever questioned it or told me it could be a problem, ever. Not when he was 6, 7, 8.. But this last time, this girl acted confused and put out, asked another teller for help on how to handle it (because my son doesn't have an account in his name and the check was made out to him) and told me "just so you know, our accounting won't like this." Well, too bad sweetheart and congrats, you just lost a customer. Thanks for making my little boy lose excitement about getting a check. When he is old enough and ready to start banking, thanks to this girl, it certainly won't be with Citizens. Go elsewhere with your money, where they are friendlier, and more professional. Even though there is no drive-up and it's less convenient, I'm switching to Chase down the street.

So, I would say that customers should be looked after, meaning that the bank looks out for them,…read morebut when the customer who has the money in the account tells a POA to withdraw a certain amount it should not be a problem if you ask the customer who has the money if it's OK, then what is the problem? Just talk to to the person who banks with you !!!!!!!! I feel like the bank let us all down, the person with the bank account, and us the POA, because the teller was paranoid and jumped to conclusions!! Thanks for letting all frustrated and bewildered from your actions!!!!!!! Carla, and the twins, we give you zero stars so now there's nothing left to give your bank!!!!!!

This is the best bank around! Rick and his staff are absolutely fabulous very accommodating. Also…read morebest rates on CD around... can't be beat. Thanks Rick!