i had a problem with zelle got took for 40 dollars person never showed to do the job i call to then…read moresee if i could cancel the transaction but they could do it so i was frustrated at loosing the money not at the bank said maybe i should find another bank since you guys seem to not care .... hang up with them... then i get paid day later direct deposit....well they decide to close my account and not inform me of it and mail me a check on a thursday mail it friday.... not i have no money till i recieve the check and the explanation is in the note with the check great service just do what you want with my money and screw me over with my direct deposit 20 plus years now my whole family is going to find another bank been the family bank for over 60 years i guess when you expand from one bank to multi you just dont care about your costumers no more NEVER USE WATERSTONE.... oh yeah the bank app said disbursement for investments like huh what...

Easily accessible and easy to do business with and, finally, a location near my home!…read moreThe exterior of the bank is nicely landscaped and looks lovely during the summer months. Inside, it's typical banker decor......LOTS of rich, warm wood. Free coffee and cookies, if you're interested, and always a friendly, helpful face. 23/2014

They are the worst company to deal with your business account. Do not work with them. They put…read moreSpanish first before American English. English is the primary language of a United States of America. The majority of time I call they do not have the correct answers for you. Their website is terrible. Their customer service is terrible. They have to pass you on and pass you on to different people all the time because they don't have the answers.

My family and a neighborhood family decided to join Summit in 2023. We went to the Greenfield…read morebranch, separately, to purchase CDs. We both were told that when the CDs came due, if we presented a higher percentage at other credit unions, and we were encouraged to do so, and the rate was reviewed and verified, Summit would match it. However, when my CDs came due, I gave verification of a higher percentage to the Oak Creek branch. Now, I'm told that because I have only been a member of Summit since 2023, the "Internal Dept." (this is the title I was given to use) will not give me the extra percentage. What possible difference in the length of time at Summit would even matter??? I'm very disappointed with the Internal Dept. in not standing true to what two families were told when opening up accounts and CDs. I would like a response to my complaint. BUT OAK CREEK, BE AWARE.

Great service at our recent visit to UW! The lady that…read moreassisted me and my mom with her new debit card was very attentive. It was good to be back at this branch.

We have been members for over 10 years. We've stayed members due to the quality of service, rates &…read moremany local offices. Plus, the remodeled Wauwatosa office is very open, modern, and clean. My son loves the ipad kids area while waiting. Frank M, the financial advisor, has serviced us for over 5+ years now. Today, we just had our yearly financial check-up. Frank is very professional, precise & knowledgeable in many sectors. He always comes with many questions & suggestions for your life. He even answered our random tax return questions we had this year. This office also offers other services such as life insurance. Frank now has a local assistant at the Wauwatosa office & and Separate owen wealth management area, which is separate from the regular bank.

Two thumbs down on their automated phone assistance. If you ever need to call, press 5 and tell the…read morerobot you want to speak with customer service. Otherwise bank elsewhere.

For a credit union they are fine, but oh my gosh, every time I am here the lines both inside and in…read morethe drive-thru are insane! They have 4 drive thru lines and it still takes at least a half hour to go through it. It is beyond me what takes so long and I've waited, told the person to put in checking, and they end up putting it in savings.

This has been my bank for over 10 years! I love it and would never go to a big corp. I don't really…read morego to other branches other than South Milwaukee though, so not sure how other places are.

I've been a customer about six years - starting with an HSA that a former employer set up for me…read more In that time, I've been very, very happy with their service. They genuinely care about helping and doing a good job for customers. They made the PPP loan application and forgiveness process a hundred times easier than I think any other bank would have. Because of that, when they offered to look into ways to save on my car and condo insurance, I gave them a chance and they did a fantastic job. I highly recommend them.

I opened a checking account some years ago to gain an incentive payment & to have a 2nd debit card…read morebackup. That was successful & no problem. Recently, I wanted to close it... with online savings actually paying interest these days, I don't want extra money laying around getting nothing for it. There is no, absolutely no way, to message/email anyone at BMOHarris. All the 'Contact Us' links lead to a nationwide phone number. When I called that number, they tried and tried (so they said) but they were unable to cancel my account. So I just withdrew all the money but the account is still active. Holding my breath waiting for them to charge me for the privilege of having an open account with no money. Don't know if they can reach into my active account at another bank to steal their fee. We'll seel.

Bob gave us some outstanding customer service as we closed out some accounts from my father's…read moreestate... very professional and friendly. Good to see the lobby open during the Covid where some banks are not. We were even over an hour late due to a bad experience and slow service at their competitor down the block... Bob is an "asset" to your bank!

So, I would say that customers should be looked after, meaning that the bank looks out for them,…read morebut when the customer who has the money in the account tells a POA to withdraw a certain amount it should not be a problem if you ask the customer who has the money if it's OK, then what is the problem? Just talk to to the person who banks with you !!!!!!!! I feel like the bank let us all down, the person with the bank account, and us the POA, because the teller was paranoid and jumped to conclusions!! Thanks for letting all frustrated and bewildered from your actions!!!!!!! Carla, and the twins, we give you zero stars so now there's nothing left to give your bank!!!!!!

This is the best bank around! Rick and his staff are absolutely fabulous very accommodating. Also…read morebest rates on CD around... can't be beat. Thanks Rick!

Love the option to come here if I can't make it to my own credit union. They have always had great…read morecustomer service and always a pleasant demeanor from the employees. Only suggestion would be to open other locations. Keep up the good work!