I was beyond pleasantly surprised by Dr. Santos, her staff and her office. She offers state of the art technology, compassion and extreme cleanliness. I believe I will see Dr. Santos at least once a year for a cleaning and check up. read more

Edna Santos is totally incompetent as a dentist. She's an expert at collecting insurance and buying designer handbags. Edna Santos was truly incompetent. I wish I had read reviews prior to seeing her, having read now that this has happened before. My daughter had regular dental exams with Edna for 2 years, only to find out she needed to have teeth pulled and caps, ugly SILVER caps, put on 5! of her teeth. One day Edna says - oh yeah she's going to need caps. Are you kidding me!? I was dumbfounded. So beyond disappointing that you can put your trust in someone only for them to literally ruin your child's teeth. And stupid me just sitting there totally unaware because I"M NOT A DENTIST!! until it was too late. Also note, that finding reviews on Edna Santos is actually tricky. She is looped under different dental offices and you can't actually read reviews on her. This should tell you something as well. This is truly a warning to parents, EDNA SANTOS does nothing to clean teeth, she does not do actual fillings, she takes old fashioned x-rays and shows pics to insurance time after time. As long as your kid doesn't have cavities you'll be fine, I guess. read more

I don't know to blame the US healthcare system or Dr. Santos for the level of care I received. First, she was very hasty with my appointment; I did not feel that she took the time to thoroughly clean my teeth. She asked me one question and really offered no other information. When speaking with the front desk person, they told me I was "lucky to even be here" because many dentists don't normally accept the insurance I have because the pay out is so low. Way to make your patients feel welcomed! read more

Great dentist! She has the cleanest office and sanitary practice. I'm a nervous person when someone is working on my mouth- germs and all! She gets back to you quickly if you have questions or concerns regarding your dental care! Her assistant is fantastic! read more

I'm rarely motivated to write negative reviews, but I had an awful experience here and would not recommend this office for Medi-Cal recipients. I showed up early for my appointment to fill out paperwork and Dr. Santos and her assistant were with another patient, so I didn't mind waiting in their beautiful waiting room. 20 minutes later, I hadn't received any acknowledgment aside from them turning around to look at me, and I wasn't seen until 30 minutes after I'd arrived. The cleaning itself was rushed, rough, and very quick - much faster than any other cleaning I've ever had. Dr. Santos seemed to be in a bad mood and I tried to ask some questions about my dental health, but she shut them down and walked away as soon as she said we were finished. I was so confused that I stood at the front desk for a few minutes because I wasn't sure if they needed anything else from me. They had both disappeared and there was literally no one in sight, so I eventually just left. I got the impression that she didn't want to waste any time on me since I was a Medi-Cal patient, but of course that was just a hunch. Her attitude made enough of an impression on me that I looked up reviews (which I never do), and saw some of her responses to other patients who had similarly bad experiences. One of her replies to Michelle N. really stood out to me: "First of all , you should be thankful , we accept your Insurance ,who only pays 30% of our fees partly because I feel bad for poor people who cannot afford Dental service [...] Please , if you are here to bad mouth and post a bad review , then maybe its time for you to consider your financial situation of getting out of state subsidized medical insurance," It confirmed exactly what I felt when I was there - that she has some sort of resentment toward Medi-Cal recipients and does not want to give us any more time or care than the very bare minimum. If you're on Medi-Cal, you will not be treated well here. This was by far the worst experience I've ever had at a dentist, and I definitely wouldn't come back again. read more

I was referred to Edna for an emergency dental situation and they took me in for emergency dental. She looked at all my teeth, did a cleaning, then told me that I needed eight teeth removed. She said that she wouldn't do it because my insurance wouldn't pay enough. So, I don't know why she took me there for an emergency visit in the first place at this point since she wouldn't actually do anything. I asked if I should have any prescriptions or anything to help the infected tooth and she told me to take an off-the-shelf pain killer. The pain killer that she gave me interacts with my prescription, so I mentioned that and she just told me to take it anyway. At this point, I was like "this is weird" and had two other people look at my tooth - which meant another day with my infected tooth. They both said that I needed one tooth removed, and the second one removed it. Everything is better now, but I needed to take antibiotics because I had a severe tooth infection that was spreading up to my cheeks and possibly near my eye. Needing to wait an extra day could have been a huge problem, that would have been because she didn't help when offering emergency care. I would absolutely not recommend going to Edna. She was obviously just trying to get money out of me by telling me that I needed more than I did and was absolutely unprofessional for the entire process. read more

Dr. Santos is a very experienced dentist and provides excellent consultations. She thoroughly explained all my options and gave a detailed rundown of the pros and cons of different treatments. If you're looking for a dentist you can trust, who has your best interests at heart, pay her a visit. Additionally, I was impressed by how sterile her office is; if you have any anxiety about catching something at a dentist, her office is your best bet. read more

Went to Dr. Santos for the first time a month ago and she seemed like a great dentist at first. Practiced Covid 19 safety precautions so her office was very clean and extra sterile. However, when she explained the procedures that she would do, she told me that my insurance would not cover it and that I would have to pay an exorbitant amount out of pocket. I checked with my insurance and was told that all of the procedures were covered and the insurance gave me the correct amount that would be my out of pocket. It was $8000 cheaper than the price quoted by Dr. Santos!! I called to ask her why & she said for the amount my insurance would have me pay out of pocket, it wasn't enough to cover her expenses!! So I canceled my next appt & ended up paying her a $150 cancellation fee. I was told I could fill out a grievance form but decided YELP would reach more people! My next dentist had better not try to pull the same stunt! read more

Great service from Dr. Santos and her receptionist. Nice clean office. Feel calm. Dr. Santos give a good teeth cleaning and very fast service, too. Great service. I will do my teeth cleaning follow up in this office again. Thanks to Dr. Santos. Edward. read more

Dr.Edna Santos is very nice, she takes really good care of me as her patient! I really appreciate her and her team for helping me achieve a beautiful smile! She's very sweet. Her office is also very clean and organized. Before I came to her my teeth was a mess. Investing in my smile was the best thing I can do for myself. She's helping me not only with my dental health but also with my confidence! I appreciate You Dr.Santos! Thank you! read more

Dr Santos and her receptionist are very nice, honest, and up front when it comes to dental health. I visited this office today and I only had to wait 15 minutes to be seen. The view from the office is great too. I definitely recommend coming to this beautiful office. read more

I feel like I was just punked and someone from off the street pretended to be a dentist. I swear I saw good reviews but now see the good ones are shown on top and the truth is further down. In case you are reading this in the future, I went during the middle of the covid situation. She made me wash my hands, sanitize my hands, cover my shoes, have my temperature taken (which I am fine with - extra precaution is ok) and then she strolled over to me, stood right next to me with no mask on and asked why I was there. I had to ask her to put on a mask. I also had filled out tons of paperwork which she clearly didn't read if she needed to ask why I was there. She 'cleaned' my teeth. I asked if she would do the standard gum probing to assess any issues and her response "No that is bullshit." She didn't even floss my teeth and this is a professional cleaning? Save your time and mouth and go elsehwere. read more

Amazing office, very clean and beautiful. Edna was a very thorough and professional. Highly recommend, the bad reviews are honestly BS

Dr. Santos has been patient with me as last year I had denti-cal insurance. When I was pregnant last year, she did the check up exam and cleaning for me with no X-rays. I found out I was in need of a deep cleaning. I visited Dr. Santos one month after I had my baby and she worked with me in the deep cleaning service as well as trusting I can make the installment payments as I did not have all the money at the time to pay in full. It has been more than one year now since I have been visiting Dr. Santos. Today, I brought my baby and Madeline, the receptionist, helped entertain my daughter as I was getting my teeth cleaned. Will visit Dr. Santos and her office again. read more

I just finished up my appointment with Dr. Santos. It was my first time visit to her BEAUTIFUL office! She is an absolute sweetheart and very thorough. I have denti-cal and my impression was that I wasn't going to get a very deep cleaning done, since it's not covered. Well, Dr. Santos spent a good amount of time making sure I was plague and cavity free! She has a wonderfully warm demeanor, and I felt very satisfied with my first appointment there. I give her office, staff, and skill set five stars! Thank you! read more

It is so interesting to me that Dr. Santos gets such different reviews. I have been to her twice now and have enjoyed both of my experiences. I admit that the receptionist didn't quite seem to know what she was doing [for my second visit], but it seemed that Dr. Santos was training her, so it was no big deal. That said, I understand why some people might not take to Dr. Santos. She is very direct and doesn't really sugar coat things. I have read people's complaints about her refusal to do certain procedures because the procedures are not covered by medical insurance. I, too, am a medical user. I may, perhaps, be ignorant to my rights as a medical user, but it seems to me that Dr. Santos is just straight forward about what procedures she will get paid for and what procedures she won't get paid for. It's a business, after all, and most dentists don't work for charity. That's my perspective, anyway. Now, if other dentists will do certain procedures for Medical users that Dr. Santos will not, then that is problematic. But, I'm not aware that they will, and to my understanding Medical permits only one visit per year. If all this is true, I stand by my assessment of Dr. Santos. Making an appointment is pretty easy, I'm always seen quickly, and I get in and out of there. The office is beautiful, clean, with a nice view, and has really state of the art equipment. She gives me lots of feedback on my teeth and how I should be taking care of them. We talk about our families and what's going on with my life. Even more importantly, she communicates clearly, is knowledgeable, competent, and very cool. I genuinely enjoy her as a person and the visits are extremely pleasant, especially for a trip to the dentist. read more

Dr. Santos is caring enough to suggest possible treatment and options covered under my insurance which is more than great for me as a first timer. Would recommend to others. Thanks Dr. Santos read more

I've been going to Dr. Santos for the past couple of years. Her office is one of the best SF has to offer. She and her team have always worked with my various insurance providers even if it took a few extra calls or follow-ups. She does a very thorough job with cleanings and recommendations. She's very friendly yet straight to the point, which I prefer. I have never felt like she is all about the money as some of the other reviewers mentioned. The only downside is it is sometimes hard to reach someone by phone and they don't email, but I always get through eventually. read more

This is a review for Santos Dental Corporation about the way they react and response to the reviewers when they get a bad review in yelp. This is not a review about their services since I did not take any yet. I did not take any yet because I am afraid to do it. I am also a Medical beneficiar because I am having hard time nowadays so I am thankful to have Medical for me and my children. However I went through all the comments/reviews and I found a patten in the way they response... I did not see any "apologies" or "sorry" or "we will try to make it better"... What I see is somebody who try to defense their selves attacking the reviewers. I dont see the point to do that. Good luck Santos Dental Corporation. I wish you don't have to go through any situation as any of Medical person is suffering now. read more

Do not go here! Dr. Santos pushes unnecessary procedures, the staff is not friendly or helpful, and if you move and need to have them send your dental records to a new dentist, they would only send them hostage for a fee, which is against the law and CDA policy. Avoid at all costs! read more

I never got a response to an online request for an appointment, or three subsequent voicemail messages. I called four times at different times of day and no one ever answered. read more

I am a medi cal recipient and found Santos on a list of dentists that accepts medi cal. I went to her for a few cavities which she filled. A couple weeks later I chipped one of my molars so I scheduled an appointment with her. When the day of my appointment came she examined my chipped tooth and informed me that medi cal would not cover the cost because it was considered "cosmetic". She told me it would not be covered under my insurance until my tooth chipped more or cracked completely. She then informed me that because the cost would not be covered by my insurance, neither would my current visit. She basically charged me $60 for a less than ten minute consultation telling me she can't do anything. I am a financially struggling student, I'm on medi cal for a reason. I cannot spare $60, especially for NO REASON. DO NOT go to this dentist, she's only in it for the money and she will scam you if she can. UPDATE: I went to another dentist who approved my medi cal insurance and was able to fix my chipped tooth. When I was with Edna she took x rays of my full set of teeth. Now, whenever I call to have my x rays transferred to a new dentist the office claims to not have a record of me and then hangs up. I had two cavities filled and x rays taken. I do not know why they would not have my information on record, either they lost my records or refuse to transfer them, both scenarios are very unprofessional. I've even spoken to Edna directly about my records, she said she would transfer me to a different line then hung up. I've never been treated this way by a health professional before. I am truly baffled. read more

I ADVICE YOU ALL TO NOT GO TO THIS DENTIST. I went to this dentist for the first time today. I have a new HMO insurance and I chose her as a provider. I had my misgivings after reading the reviews online, but decided to give it a go since I really need new crowns. I got to the office and filled out forms. I was then taken to the back to have my Xrays done. I told the assistant that I just had dental Xrays done and if she really needs them I can easily request copies. I was told that Dr. Santos requires them. And so I had them done. I sit on the chair where Dr Santos sat next to and had already been waiting to see me. She had my Xray on her computer screen, then asked me what I need done. I explained to her that I was in the middle of treatment with another dentist (who I absolutely adore!) but since my insurance changed, I ended up choosing to see Dr Santos. I figured, if my records are needed, they would be easily acquired as my previous dentist is in the same building. I told her my treatment plan included 2 new crowns, and partial denture. She right away told me that my insurance doesn't cover those, and if they do, she'll only get 40% of the cost. Before I came to see her, I made sure to check with my insurance about my covered benefits, and verified that the services I need would be covered at no cost to me, maybe a copay for the visit. And so I explained that to her. She kept cutting me off, and said it's not worth her money and time to treat me. She can only do cleaning, and maybe treat me if there's an emergency. Which totally contradicts what is stated in my covered benefits. She kept on her diatribe, and eventually told me, that if I want the crowns, she won't charge my insurance, but she'll charge me $1000 per crown and we'll forego filing a claim with my insurance. As far as I'm aware, if you're a provider for an HMO, then you agreed to their contracted rate, and I'll be responsible for the difference that the insurance doesn't pay of the contracted rate, which the provider would have to agree to be part of the HMO. So, basically, Dr. Santos was trying to bypass and sidestep my insurance, so she can get paid more money from me!!! I was so shocked to sit there listening to this dentist, immediately discuss getting paid, without as much as a look in my mouth!. She was rude, unprofessional, and unethical! She has the bedside manners of a TASMANIAN DEVIL. Actually, I'm sure the Tasmanian devil would win if there's a battle of who's much nicer. In retrospect, I should've heeded the advice and reviews on YELP about this dentist. If I could give zero star, I would. She is absolutely horrific! Showed no compassion, and or any measure of kindness or personality. I ADVICE YOU ALL TO NOT GO TO THIS DENTIST. The only thing that was nice about this office is their furniture. And maybe the receptionist. read more

I had a great experience with Edna Santos... She explained my issues regarding my teeth clearly so I understand my options. She took the time to work with me to make sure I had a painless as possible experience and she had regard for what I am able to afford and was willing to work with me Thanks Again for a great experience read more

They stood me up. And they never call back. That's the story. I had an appointment with them today at I was there right on time but the door was closed. I waited for 30 mins and called and left a message. But I heard nothing from them since then. read more

Went to my first appointment yesterday. Can not believe how fast I got in for my first visit. From start to finish, I felt so comfortable. It literally tooth 30 seconds to do my entire x-ray. How cool is that? My teeth aren't in the best condition, but Dr. Santos didn't make me feel bad like other dentists I've been to in the past and now I feel confident that everything will be fixed very soon. Her office is so clean and modern. The whole experience was great and I highly recommend her!!!! read more

I've been going to her for some time now and I'm always happy with her and her results in my treatment. She's very honest and upfront. I love it read more

I have been a patient of Dr. Santos for many years and she is not only an awesome dentist but she's one of the nicest and sweetest people I've ever met. read more

MAJOR LACK OF PROFESSIONALISM!!! It took you almost a year to respond and act as though you remember it like yesterday! What you are stating in your response is untrue. Yes I was an hour late. I made it a point to call and let you know i was stuck in severe traffic due to an accident and road construction through the city. You being a business owner should have told me to reschedule but you told my friend and I to still come in. On another note It was not two teeth in front i needed pulled and YOU never advised me that getting a retainer with a tooth in front was a bad idea. Ive been to other dentists who take denti-cal and I was told that it would be covered for said retainer because it is a front tooth. What kind of person attacks people for giving their honest opinion on services they recieved. Truth hurts. Your going to lose a lot of clients with your piss poor attitude. read more

I've been going to Dr. Santos for nearly 10 years now and i absolutely love her. I come to her every 6 months for cleaning and a few years ago I did Invisalign and my teeth are nice and straight. I would definitely recommend her services. She and her amazing staff are very professional and friendly. read more

I came in for an exam, x-rays and yearly cleaning last week and the entire team was so friendly, kind and helpful. I am always nervous about getting dental work, but felt relaxed and cared for. Sadly, I have to come back for more dental work next week, but I feel confident that I will be in good hands! read more

Dr. Santos is one of the few dentists offering the DNA Appliance. I came to her for a treatment plan to expand my jaw, correct a malocclusion and straighten my teeth. This isn't something covered by insurance, so I did have to pay out of pocket, but the results are worth it and speak for themselves. Dr. Santos was with me every step of the way making sure I was comfortable but also staying on track and being compliant with my plan. I'm very happy with my results and the care I received from Dr. Santos and her staff along the way. I would highly recommend her for cosmetic dentistry needs. read more

I wouldn't even give a star. The rudest and meanest person I've ever had to deal with. I walked out of this place feeling so appalled that a person like her exists. I'm shocked she's still in business despite all the testaments I read prior to going. I TRULY regret choosing this office I immediately switched dentists the very next hour. She treated her dental assistant so poorly while I was sitting on her dental chair. I came in for teeth cleaning and a few moments later she was talking about myriad other things I could not understand. I came in at 8 am sharp for my 8:15 appt scheduled well over A MONTH in advance however she didn't sit me down until 9am. I saw her in February of this year and to this day I still cringe thinking about that experience. PLEASE SAVE YOURSELF and do not come here. read more

Dr Santos, Mae and Maryann are awesome. Even though I was afraid of the dentist they took care of me awesome people good prices I definitely be coming back see you guys soon!!! read more

I usually go for check-up and cleaning when I visited Dr. Santos. The office is professional with up-to-date equipment in a great location in San Francisco. Easy to get to. Dr. Santos is always pleasant as well as her assistant. I've never had any problems and will continue using Dr. Santos for my dental needs. read more

Very rude person! Horrible customer service! Unbelievable! I left feeling insulted and demeaned. I wil never come here again..

Dr Santos is always so nice to me when I come for a dental visit , she answers every question that I need . The front desk and dental asst are also very nice .. I usually don't like going to the dentist but i always feel comfortable each and every time I came. Beautiful and clean office as well . read more

The rudest customer service I've ever experienced. I am literally in shock of how rude this person is and asked my insurance to change me immediately. read more

I've had 76 dental cleanings in my life and this is the only time I've left not feeling like my teeth have been cleaned. The appointment lasted 20 minutes. It also hurt - my gums still hurt 2 days later and that has never happened before. Dentist did not seem to know what she was doing or did not care enough to do a thorough cleaning. read more

Wow, I don't think that I can add anymore than Dr. Santos's own response to Michelle N's review below. I went to Dr. Santos earlier this fall and had the exact same experience Michelle N had. And reading Dr. Santo's response, we know how she feels about patients on Medi-Cal. So why does she see them at all if she's going to treat them like plagues of society? read more