Ed has been my mechanic since I first moved to Albany. I've come to EDK Auto with all sorts of problems, but I believe my most recent repair says it best: I got a flat tire on my car and had to tow my car. I had it brought EDK and called Ed about it. He got back to me within the hour to let me know he could repair it, and then called back only a couple hours later after he'd taken a look at it to let me know exactly what needed to be done, what kind of tire he was using to replace the flat, exactly how much it would cost, and a breakdown of the fees. I called back several times; he was very patient with all of my questions and was willing to repeat information that I hadn't retained the first time. I explained to him that I'd planned to travel that weekend and wanted to know if I needed to cancel my plans, and he immediately checked to see when the tires would arrive. He kept me well-updated -- he let me know on Thursday that they were scheduled to arrive on Friday but didn't say what time, then called at noon on Friday to let me know that the tires hadn't arrived so that I could plan accordingly, then updated me again when they arrived later that day and told me exactly when he would have it done by. He told me what would need to be repaired that day and what could wait until later so that I could keep my plans. When I got to the shop to pick my car up, he was (as always) very personable and friendly. As someone who knows very little about cars, I ask a lot of basic questions, but he always treats me with respect and understanding and gives my questions in-depth but easily-digestible answers. I do my research when it comes to costs and he has never charged me unfairly. Ed and his son both seem to care very deeply about the work they're doing and the satisfaction of their customers. He's the best mechanic I've ever worked with and I'd recommend him to anyone! read more
