Came in with my 2015 Elantra. Never had an issue before. They told me my 3rd break light was out…read moreand I gave them the go ahead to fix it. They came to me 5 minutes later and told me that there was a broken wire and they had to fail me. The light was still original, it was working last week, and that compartment had never been opened before. The wire was bright, shiny copper. It was clear it had just broken. They charged me $35, gave me a reject sticker, and told me they couldn't do anything. The kids doing my inspection were fresh out of highschool. Now I will have to pay probably $200 to get the wire fixed and I still don't have my inspection. Go somewhere with real mechanics and save yourself the potential problems.

While visiting Williamstown, my ailing car refused to start. The dealer I bought it from was a…read morefriend, willing to fix it or take it back. I had the car towed to Carpinello's, having been told it was a family-run repair shop. I explained that I'd like to get it running if possible but by no means wanted to undertake expensive repairs. When they failed to get in touch with me in the course of the day, I went to the shop and stayed in the waiting room for several hours to make sure I was available to discuss the work, but I never got more than vague reports about what was up and never had the chance to speak with the mechanic directly. In fact they simply replaced parts until they found what was wrong, and presented me a bill nearly three times what I had set as a maximum. When I protested, the owner was rude, vulgar, and ultimately threatening--said he would yank the new parts out of the car and leave me push it off his property. With no idea what to do (I've never had so unpleasant an experience with a merchant) I called the local police. The officer I spoke with told me that the shop had a bad reputation and suggested another garage. Ultimately I signed the car over to them rather than pay the bill, which was more than what I had paid for the car. In a final indication of the ethics of the operation, the owner's wife said as I filled out the paperwork that the good news was they wouldn't have to disclose to a potential buyer that the car failed emissions because of the way they obtained it. I don't go around trashing people--I think this is the only bad on-line review I've ever written--but I've never been so badly treated by a business. This happened some time ago, but the management is still the same.

Love this business!! They are always so honest and trustworthy!! They are fast and reliable!!…read moreHighly recommend them!!!!

My brother and I were passing through town on a road trip & had some car trouble. We stopped in to…read moreask if they had availability that day. The worker was unfriendly and abrupt. When we learned they couldn't service the car then, we asked if they knew of any places nearby...since we aren't familiar with the area. He just shrugged and said to just 'call around'. Extremely unhelpful. Thanks for nothing.

They were so helpful after I had the worst experience with Midas…read more They were honest, professional and reasonable. I had window tint removed, my car reinspected and a photo done for my insurance. They told me how long it would take and told me how much and they did not go over. I will be a repeat customer for life and highly recommend them!

It was probably about a year ago that I went here. They did everything right. Without getting into…read moredetails, they know what they are doing and they will do it right the first time. The only thing that makes it a three star for me was the prices. I understand that everything is expensive now but that is a total cop out reason to justify hosing people. If you just want it done right and don't care about the cost, there is no better place around

I started a repair on the dreaded Ford 5.4 Triton motor. Its a time consuming venture no matter…read morewhat the job. The weather turned and I got about halfway through the job and just couldn't take the frigid temperature and wind. I had the truck towed and these gentlemen couldn't have been nicer. They got it back together and did everything I had asked if them. The pricing is fair and the work is great, and they are nice people on top of it all. I will definitely be utilizing their talents in the future.

I had full synthetic oil change done here for less than $100. They were quick, professional, and i…read morewill definitely be going back

Don't Buy a Car here!! The only mechanic here I can speak on is Mike Johnson. He is very good and…read moreI've worked with him for years. However, they sold me an absolute lemon. I wish id just bought a new car instead. I paid $4000 for a 2002 VW Jetta. They told me it was in great shape and everything had been replaced, fixed etc... Maybe, but I've had it less than a year and its had multiple transmission leaks, windshield wiper motor blew and needed to be replaced, starter needed to be replaced, lower control rods need to be replaced, the turn signal electronics needed to be replaced. I cant help but think Tim and Co. took us for a ride here. I've had to put over 2000$ of work into the car in less than a year and now it needs 1300$ worth of more work done. I'm going to drive it into the ground and scrap it. Mike Johnson has always done very solid work for me BUT be very wary buying a vehicle here. Heed this warning, they will sell you a lemon and act like they're doing you a favor. 1 Star.

Only place we trust in the town. Been scammed from most so if your in the area for legit work and…read moregood to I highly recommend here. Thought my axel was broke was ready to pay for it and all but he took another check and said it ended up being scuffed bad that looked like a Crack in it so when a mechanic tells you that especially when your ready to pay for the new one it's a key point that says (TRUST) FYI stay away from southern vt auto they scammed me on a new engine when all it needed was a starter

Last week I drove from Burlington to Bennington. My father was having surgery. I realized as we…read morewere driving over the mountain from Wilmington that my tire pressure light was reading 17 rather than 35! I dropped my father off and immediately began to look for a station with air. After finding Earl's, I frantically began to look through my car for $2.00 in quarters. Counting nickels & dimes I went inside and met Jesse. I asked for change, but he quickly escorted me to a bay where he filled all my tires! I asked how much for all 4 but he declined. I began to cry as I was feeling vulnerable due to my reason in Bennington. I shook his hand and thanked him for his genuine kindness....something more people should have. Thank you Jesse!!!!!!!

My family and I have been taking our cars to Purple Valley for years. They are excellent at…read morediagnosing problems (even better than a dealership). They're quick to do just the work you need and nothing extra. They're honest, communicative and reasonably priced!

Great quick and reliable service for an oil change and a battery replacement…read more The reason I selected this shop was the reviews that stated that they are both reliable and honest. reliable but I do have to question the honesty. The current issue for concern and the 1 star rating is they charged my 18 year old daughter $388 for a Super Start AGM- Platinum 94RPLT battery. This battery is no more than $250 (less refund on core) at any auto part store. Here is the listing for the identical battery at O'Reilly: Super Start Platinum AGM Battery Group Size 94R H7 - 94RPLT. $249.99 Each + Refundable Core $22.00. https://www.oreillyauto.com/detail/c/platinum/super-start-platinum-agm-battery-group-size-94r-h7/ssbq/94rpltk I will assume this was either a honest mistake or I simply did not have full information. I will certainly change my review to a 5 star when I get a satisfactory explanation or a credit on the actual price of the battery. Mistakes do happen and, perhaps there is a very plausible reason for the battery being so much more expensive than what the advertised price is at most every retailer but I have called and emailed multiple times to get an explanation but no return email or call.

Last of the true honest mechanics. Service was quick no extras, have referred several people all…read morewith the same outcome, great service at a very fair price. Mark T

Everyone needs a dependable vehicle. I believe you also need a dependable mechanic. You will find…read morethat at Dilorenzo's Automotive. They are car doctor's truly. They diagnose the issues and can figure out what your car needs and how to get it done. They are hard working and honest auto mechanics. They communicate well and will give you the best advice they have regarding your car. If you want your car up and running and in the best hands then bring it to Dilorenzo's!