Great service and friendly honest people. I use to go to VW dealer with my 2008 Passat. I get better service and prices here at Carpinello

Came in with my 2015 Elantra. Never had an issue before. They told me my 3rd break light was out and I gave them the go ahead to fix it. They came to me 5 minutes later and told me that there was a broken wire and they had to fail me. The light was still original, it was working last week, and that compartment had never been opened before. The wire was bright, shiny copper. It was clear it had just broken. They charged me $35, gave me a reject sticker, and told me they couldn't do anything. The kids doing my inspection were fresh out of highschool. Now I will have to pay probably $200 to get the wire fixed and I still don't have my inspection. Go somewhere with real mechanics and save yourself the potential problems. read more

While visiting Williamstown, my ailing car refused to start. The dealer I bought it from was a friend, willing to fix it or take it back. I had the car towed to Carpinello's, having been told it was a family-run repair shop. I explained that I'd like to get it running if possible but by no means wanted to undertake expensive repairs. When they failed to get in touch with me in the course of the day, I went to the shop and stayed in the waiting room for several hours to make sure I was available to discuss the work, but I never got more than vague reports about what was up and never had the chance to speak with the mechanic directly. In fact they simply replaced parts until they found what was wrong, and presented me a bill nearly three times what I had set as a maximum. When I protested, the owner was rude, vulgar, and ultimately threatening--said he would yank the new parts out of the car and leave me push it off his property. With no idea what to do (I've never had so unpleasant an experience with a merchant) I called the local police. The officer I spoke with told me that the shop had a bad reputation and suggested another garage. Ultimately I signed the car over to them rather than pay the bill, which was more than what I had paid for the car. In a final indication of the ethics of the operation, the owner's wife said as I filled out the paperwork that the good news was they wouldn't have to disclose to a potential buyer that the car failed emissions because of the way they obtained it. I don't go around trashing people--I think this is the only bad on-line review I've ever written--but I've never been so badly treated by a business. This happened some time ago, but the management is still the same. read more

The car needed to be inspected in MA so we made a road trip to Williamstown with our two dogs. The inspection went well, as one would expect. The big surprise was how this full service station welcomed our dogs. They have an extra large dog bed in the waiting area and the attendant offered water and a bowl. This was so far above and beyond what we might have expected. Thank you Carpinello!!! You are The Best!!! read more

I've officially ended my year-long odyssey at Carpinello's this month. It started out with what I thought would be a simple tire patch. But a few days later the same tire needed another patch. Oh, and a new front left TPMS sensor. A few months later I thought I'd take the car there for an oil change, since it's closer than my preferred garage. Oh, but then I needed new rear brakes. I did have them replace the brakes, but I got a new parking brake that I did not ask for in the bargain. I wish I had gotten a second opinion. About 2 weeks later the new right rear caliper completely oxidized. They then reportedly put a new one on. It oxidized again shortly thereafter. When I took the car back I got, "What do you want us to do about it?" Sensing defeat I said, "Just be aware that it's rusted after about 3 weeks." Fast forward to about 9 months later and another oil change. But oh, the battery needs to be replaced, and so do the 3 remaining TPMS sensors. I said that I didn't ask for the battery to be checked. No I did not want the battery to be replaced, nor the sensors. They also said that the motor on the rear window wiper that I'd asked them to look at needed to be replaced. Sensing (no pun intended) something amiss with the sensors, I took the car to the dealer, who, by the way, fixed the rear wiper (not needing a new motor) at no charge. They said that the 2 front sensors (including the one that Carpinello's had replaced less than a year earlier) needed to be replaced. In the mean time, I took the car back to Carpinello's because the right rear brake was running hot, and had started to make a screeching sound. I asked them what the warranty on calipers was and they said it depends. The preferred garage has a lifetime warranty on calipers. Carpinello's replaced the caliper yet again, they said, and otherwise the rear brakes were 'fine.' But oh, my front brakes need to be replaced. I declined. I took the car to the preferred garage, had them install new stems on the 2 front tires, having decided to forgo the expense of new sensors, live with the TPMS light on all of the time, and monitor my tire pressure with (gasp) my own two eyes, since the car is 10 years old. I also asked them to check the brakes. ALL brakes were 60% worn. This, to me does not constitute needing new brakes. However it is unacceptable that the rear brakes that Carpinello's is said to have installed were 60% worn after one year with less than 10,000 miles on them. Oh. And the 3rd rear right caliper that has supposedly been replaced during this odyssey rusted out after a week. I wonder if they just sanded it off and put it back on. Groundhog day is over. read more

Carpinello Service Center - 3 (?) rusty calipers in 12 months - Auto Repair Near Me - Williamstown, Massachusetts

Drove a long way from out of state to get my inspection done, and was impressed with the service and the friendliness of all the staff from the moment we arrived. smiling service (and full service at the pumps, even at the same price of the self-serve places) and--amazing!!--pet friendly. The wonderfully congenial and helpful front of house/pump woman front of house actually brought a dog dish of water for our parched pups. Inspection went seamlessly, and I'm back in far-away rural New York after a great trek. Thank you, everyone at Carpinello! read more

As always as this is not the first time i have used this service center i left happy and satisfied. The people here believe in service with a smile. It would not matter to me to pay a little more as I know I will leave happy and taken care of. For the residents of Williamstown this service center should be patronized so they can afford to continue this type of business. The current pandemic has caused issues however i will do my part to be sure they can stay here and continue to do business. Hats off to all those who make this type of service possible. read more

Went in for inspection.. was told I needed to fix my ebrake, that had just been fixed... kept the car at the shop over night, did not get the car back until the next day due to lack of parts... 380 dollars in labor and 38 in parts later my car has passed inspection. Never again. read more

John, Diane and the whole team are fantastic. They kept my aging Subaru going long past its normal lifetime. They were also smart with my money offering options and always looking for the lowest cost, safe solution. read more

I have been a steady customer at John and Dianne's shop for major and minor car work over the past seven years and feel so lucky to have found a dependable place to keep my vehicle in good shape. They have bent over backwards to accommodate me when I have been in a rush and always clearly fully explain the needed repair and costs. I find their prices very competitive and the work thorough and top notch. With so many car repair places that do poor work, often overcharge you and don't discuss options..... Carpinello's is a real find. read more