I would give these guys 10 stars if possible. My wife has a 2007 Rav and we had diagnoses that…read morewere for several thousand dollars. She took it to Heim's and they spent several hours on it and ended up with a correct diagnosis that cost less than $100. Amazing!!! We won't go anywhere else because we know they are honest. They knew we were prepared to spend way more but they were HONEST, and even charged us less.

Heim's is literally one of the few shops in the area that know what they're doing and do not try to…read moreget out of difficult mechanical work. I've had nothing but problems with other shops, I won't mention their names but I left proper reviews for them. Matt has worked on my 1988 K5 several times, even doing PITA work like the front upper/lower ball joints and front axle u-joints. He does phenomenal work and never EVER gave me any excuses, complaints or grief about any work I bring him. Other shops wouldn't even touch my K5 and had all kinds of bogus excuses, one being they couldn't lift it. Heim's had no problems or excuses! Once I get my 91 Camaro going I'll be bringing it to Heim's. I already send my wife to Heim's with her 2017 Trax. I can't say enough good things about this Matt and how he runs his shop!

First time here and I'm extremely happy with the result. Convenient location, nice space, great…read morecommunication and the work was done on time and on budget. The engine on my BMW wagon overheated and I didn't have an appointment but they said I could bring it in. I told them I was headed out of town for four days and that they didn't need to rush. Nevertheless, they called me with a diagnosis the same day. I gave them the green light, they ordered the parts and had them on when they promised. Just picked it up and it is working as it should. Big thanks to the whole team. I will be back.

Worst service ever. Overpriced. It would have been cheaper if I brought my Audi to a dealership…read more Services expected were never completed and what was performed took entirely too long. Unfortunately I had to take my vehicle to another repair after I spent a lot of money here. Only use this place if you want to burn your money.

I have been bringing my car to Jerry for years probably decades. Always fairly priced and honest…read more They do it all!! Thanks Jerry and family Blessings

Honest and caring. Appreciate their customer service. I trust these guys and that's something I…read morenever thought I'd say about an auto mechanic.

Visited ER last week for my 645's winter service inc. NYS inspection, oil change, transmission…read morefluid service and an audio system inspection. As always, the work was excellent and done in a timely manner. Oleg advised that the audio system would be a very expensive repair, advised against it and only charged a small amount for the diagnostic work. As always, I was very pleased with their work and wouldn't take my BMW anywhere else. 10/22/2023

My Mercedes Benz had several issues which the dealer quoted a price beyond the remaining value of…read morethe car! That's ridiculous! After some research, I found this shop which is such a blessing! The service is great, reasonable quote, I've driven for a month, no complaints! I'm so happy to have my car back! I was away for an out of state trip, the service has been done when I came back. And they even held to collect the payment until I picked up the car! Love the place, it will be the only place I goes if I need any service of my VW and MB.

Another very good experience at Hari's today. My Lexus…read moreneeded a NYS Inspection and Oil Change. I arrived for my appointment and was told the customer before me needed unexpected work done. Robert, the outstanding mechanic who has worked there for twenty years, apologized for the delay. I was offered and accepted a ride to my nearby home to wait. Two and a half hours later, the work was completed. I was given a ride back to the garage. I call this excellent customer service. And that is one reason why we support an independent service provider rather than a dealer. Plus, the cost is considerably less than for work at a dealership. At Hari's, communication with customer, attention to customer needs, and expertise in servicing cars are all superior to most dealerships. I believe I am getting a fair and accurate appraisal of work that needs to be done. Whereas, at the dealership, I feel the bill is padded with extra work that is unnecessary. Plus, I am supporting an independently owned local business that resides in my community. A "WIN" all around.

I dropped my car off on a Friday stating that the cabin of the car was filling with exhaust. They…read moresaid that the exhaust smell was coming from a leaking oil seal which required the transmission to be removed to fix. 2 weeks later, I picked my car up on a Friday at closing and paid $3,300. Within 2 minutes driving down the road, my cabin was again filled with the same exhaust smell and the car now also had a slight vibration that wasn't there before. I dropped the car back off that night after closing. When I called Saturday morning, I was told that they did not have time to look at it that day. On Monday, I stopped on the way home from work. The owner was in the process of looking under the hood of my car. When I approached and started to discuss the issue with my car he became very aggressive in his demeanor and tone of voice. Never once did I ask for a refund on the work that was done (that didn't fix the problem I brought the car in for) nor did I accuse them making up a problem that didn't exist. I simply wanted the issue I brought the car in for to be done promptly since I was now on week 3 without a car. The owner made me feel very uncomfortable to the point I started to cry so I excused myself and left. The owner followed up a half hour later via phone call, speaking very nicely to me, sharing the great news that the parts needed to fix the original problem would run me around $50 and they had discovered the vibration was due to a loose bolt that was now tightened and fixed. We picked the car up Friday and I was informed they charged me 1/2 the labor bringing this new additional bill to $270 for a total of $3,570. Paying so much when the original issue was under $500 definitely isn't ideal. However, that is not the reason for my low review. For me, I feel they should have checked that the original problem was fixed before giving it back to me the first time. The biggest issue was how I was treated by the owner. I would not want anyone else to have to experience that I had. The other two workers were very polite and respectful.

I have a Volkswagen diesel and everyone else in the area was charging double for a timing service…read more They did it for half the price and did a great job. These guys are honest and just nice to deal with. Very rare to find these days.

They do top notch work that is priced accordingly…read more Been going regularly with a mini cooper- a car for which it can be hard to find mechanics that are able to deal with the unique programming requirements. Like any good mechanic they are in demand so it can sometimes be hard to get through and one needs to be proactive about communicating their needs. All that said my most recent experience shows their customer service is only getting better, matching the excellent work they do!

I came in the other day (June 2020) to buy a used car. Ended up not finding anything that worked…read morefor me, but the process and people were great. Of the car dealers I've spoken with in the past week, Exit5 is the one I'd most want to do business with.

I had used Exit 5 previously with no error, until I needed my parking brake fixed. I took my…read morevehicle in for service and they told me it needed 4k in repairs, and that the warranty would cover 3k. Days after its in the shop, they call me and tell me THEY broke a bolt and that they cannot finish the work until I paid for the new part myself. They then OFFERED to put back in the BROKEN part if I did not want to pay for the new part that was "covered under warranty". Awful Customer Service, Corey the "Part Owner" shows no sympathy nor intellectual thinking. AWFUL business and a terrible way to retain customers.

Ankers has now been providing consistent quality car for my household vehicles for years at this…read morepoint. We feel very fortunate that we have access to such a trustworthy and effective shop. In addition to some of the specifics mentioned in my previous review (see below), there have been several instances where Ankers could have just recommended the more expensive route to fix something, but chose to allow us to make an informed decision by trying alternatives or doing things incrementally so that it could be determined if a smaller fix would suffice. All this without sacrificing the integrity of the car, though. It is such a relief to know you are going to receive competent and honest work on one of the major financial investments you make: your vehicle. I can't recommend them highly enough.

We go to Ankers regularly to service our (gracefully) aging Prius v. I have found them to be…read morehonest, reasonable on pricing, and especially good for moderate to major repairs. They recently did an excellent bumper replacement - painting the day before so it only took a few hours.