Let me start by saying that I live in California and my son who is living in Troy New York needed…read morenew tires so I made some calls and finally talked to James at Adirondack Tires 371 2nd Ave Troy New York, James took his time and went out of his way to give me the best deal possible knowing that I live in California. I closed the deal gave him the deposit and my son got his tires installed on Saturday November 8, 2025....I received better customer service over the phone than I could've received here in California, James deserves 10 stars

Rob and his crew are the best,I've been going there for many years and this I like the…read moreprofessionalism they displayed Great work I highly recommend them

They give fair competitive pricing, quick service and don't gouge you for fees and things you don't…read moreneed. I'm a repeat customer at East Coast having put tires on two cars and an RV. I've also recommended them to family members.

Had issues with tire balancing..took it back to the other the original shop who put my new tires on…read moremy rims. Not once but twice. Then took it to East coast tire where after that visit couldn't be more happier! No shaking at all. Rides like a new truck!

Horrible, just horrible. I had a great experience a few years ago with getting a flat tire…read morereplacement. However this time it was a horrible experience. I came for a wheel alignment & I was told to come back in two hours because they were busy, it was cutting close to me having to be at work but I said okay. I then arrive & was told to come back in the morning, while I watched them pull someone else in for service. Never coming back.

Super awesome quick service! Incredibly helpful in a pinch! Got us in and out quickly, answered all…read moreour questions and sent us on our merry way!

I got my rotors and brake pads "replaced" a year ago. they are already really bad and i am getting…read morethem fixed by another mechanic and this mechanic is telling me how it seems like nothing was fixed or replaced. Nothing was greased and the rotor is ceased on the wheel hub. The brackets and back of pads or really anything with the rotor or brake pads were greased. They did a half assed job and they over change if you don't know anything about cars especially if you are a female.

Inexcusable neglect is a serious and unjustifiable failure to do something that one is supposed to…read moredo. It's not just a mistake or forgetfulness, but a failure to take care of someone or something that can be harmful to others. I paid them to rotate my tires. Someone forgot to tighten the lug nuts. A few minutes after leaving The Tire Warehouse, the wheel fell off my car, WHILE I WAS DRIVING IT! No further information is needed. Stay away.

TL;DR: I didn't have a perfect first experience here, but they made it right -- and I'd definitely…read morego back. I brought my 2010 Mini Cooper to Firestone Troy after the A/C suddenly stopped working and started blowing hot. I'd tried recharging it myself but got an overpressure reading, so I booked the soonest appointment I could. The staff were friendly and suggested adding dye during the recharge to check for leaks, which seemed reasonable. A few hours later, they let me know the compressor wasn't working and offered to run further diagnostics for an added cost. What caught me off guard was that they'd already completed the full evacuate and recharge -- even though the compressor wasn't engaging. I was told it had been necessary to identify the problem, but later realized that wasn't accurate. In the end, I paid $341 and left with no resolution. If the story ended there, this might have been a 1- or 2-star review -- so I encourage anyone who's had a less-than-ideal experience to follow up. In my case, given the chance, they absolutely made it right. I reached out to Firestone's corporate office via their website to share what happened. Since the service included a performance check, I felt the compressor issue should have been caught before moving forward with the recharge. Fortunately, my message was passed along to the right people, and TJ, the store manager in Troy, reached out to me directly. After I explained that I'd eventually traced the issue to a blown fuse, he gave it some thought and agreed a full refund made sense. I stopped by the shop later that day, and he credited my card on the spot. He also mentioned that he'd used the experience as a training opportunity for his team, which I really appreciated. Things don't always go perfectly -- but how a business responds matters. Thanks to Firestone corporate looping back to the branch, and TJ's professionalism and willingness to make it right, I left feeling heard and respected. I'd absolutely return and now feel good recommending Firestone Troy to others.

Brought my car in for a serpentine belt issue. Turns out they said it was the alternator and the…read moreair conditioning compressor, as well as the belt. Charged me $2700 to fix it. Picked it up on a Tuesday, and by Thursday I had the exact same issue, which then caused the engine to overheat. I had to take it back to get it fixed AGAIN. They tried to tell me it is normal for a large repair to have issues, which is a way to gaslight me, when they should have fixed it right the first time. I have been to this location before. Once it took over 3 hours to get a simple oil change, which I had an appointment for. When I complained about them taking so long for something I could have done in 30 minutes somewhere else, they then tried to upsell me with major repairs, that I didn't need or have done. My partner took their car there for an oil change appointment and was told that they didn't have time that day, although they had an appointment, and seemed surprised they couldn't leave it overnight for a 30 minute procedure. If they didn't have time, they should have called before the scheduled appointment to see if it needed to be rescheduled. I have felt that they talk down to me, as I appear female, and have issues that my partner has not had. They are sexist and act like I know nothing about my car and think that I will just buy anything they suggest.

I needed a garage that could do a tire installation. They gave me an appointment quickly. The…read morecustomer service is great here. I have heard such great things about them so I am glad I brought my car there, I did need an alignment too and they offered me a coupon because it was not expected. I would bring my car here again,

Terrible service! Dropped vehicle off the night before for an oil change and tire rotation. My…read moretruck was not ready till closing at 6pm the next day. Why make an appointment if not going to do the work till last thing the next day. Will never go here again.

Stopped in looking for a particular set of tires. Nick said he could have them in the next day…read more He called me in the morning to set up an appt for that day. I brought the car in and I don't think it was more than 20 minutes before it was done.

You can't believe they charge $20 for only fixing the back tire flat, that's completely ripped off,…read morenever go there for any services, you can have any service just a mile far from this at a less cost.

All day long. This is the place to go. I don't know why anyone goes to a dealer. My Toyota dealer…read more(doesn't matter which because they all stink equally) during my free routine service told me I needed new tires and quoted me a high number. Went to Labarges. They told my nope. My tires were good. Another routine service. The dealer said I needed new brakes. Labarges agreed, but half as expensive. Most recently. My fan was making a weird noise so I thought they might cover the repair since I was at 40k miles, just outside the warranty of course. They also noticed my state inspection was overdue. Had to pay the dealer a $189 "diagnostic fee" to discover it was just acorns clogging a filter so I needed a need filter and of courses the acorns removed. $21 for state inspection which is failed because I didn't realize this, but I had two chipped taillights (my daughter is 17 and I'll leave it at that) so I'm $250 into the dealer and they tell me it's another $700+ to repair the taillights. So I stop at Labarges. They tell me to go to a junk yard or eBay and order a left inner and a right outer tail light and they'll pop them in for me. $155 on eBay brand new. And I happened to have a slow leak so they said that the sensor is starting to go, it he cleaned it up, but the aluminum sensors are garbage so they wanted me I'll likely need to replace them eventually. Charge to replace the headlights, cleanup sensor, and repair slow leak. $50 because it took them 30 minutes to do all that work. They charge you for the time they spend. A novel thought no? For anyone looking for a mechanic, why go anywhere else? They saved me over $1,000 on my most recent visits from what the dealer wanted to charge me.

Tire replacement. Thank you LaBarge's! I was squeezed in when other auto centers were too busy…read more They handled my problem efficiently and had me on the road in no time. The building has the feel of my hometown mechanic and the issue was handled as it would have been at home, right down to the product manufacturer. The price was certainly comparable and really a bargain because I didn't wait a week for it.