I don't know about you but I LOVE absolutely everything that Edible Arrangements has to offer. One of my favorite things they offer is the sampler box you get 6 pieces of chocolate covered goodness. They specialize in fresh fruit arrangements with designs inspired by floral arrangements. The fruit is always very fresh and so good. The service is always great as well. read more

Edible Arrangements - Sampler box - Gift Shops Near Me - Winston-Salem, North Carolina

Fortunately, someone from corporate got in touch to try one more delivery. They had the local store get their arrangement out. Surprisingly, the arrangement itself was fresh and sweet! Don't think I'd give this place another use - if they could brush up on their customer service and figure out their delivery kinks it may be worth considering as a last resort. read more

Edible Arrangements - Gift Shops Near Me - Winston-Salem, North Carolina

The manager here is very rude. Would not give a refund or make a new arrangement for a Customer because when they called twice they got the name of the recipient wrong. Do not do business here! Very rude and not willing to help at all and hung up on me read more

I have sent arrangements from other locations. This was my first in person visit. I came to redeem my birthday freebie. The employee was very nice and was very sweet to my son. She gave him a chocolate covered banana and I got 6 chocolate covered strawberries. Both were delicious. read more

Edible Arrangements - Gift Shops Near Me - Winston-Salem, North Carolina

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they suck !!!!!!!! i placed an order wednesday to be delivered thursday before i got off work at 4:00 ,it got delivered after 6:00 well after i left vacation .i was billed $64 :00 and did not receive my product so ediable arrangements thanks for ruining my vacation !!!!!!! i hope you go out of business !!!!!!! if i ran my business like you do i would be out of business !!!!!! read more

I ordered a Fruit Platter to be delivered on Sunday during an afternoon House Warming Party. The platter never arrived during the party, which ended around 8pm. The hostess received a call around 8pm being told that the delivery was still about an hour away. She declined the delivery as both the surprise and the gift were ruined. Now I am being refused a refund. I requested the delivery be made between 12:30 -3:30, they did call at 2:45 to say that deliveries go out at 3:30, OK but 4 hours later still no delivery? Unacceptable. read more

I submitted an order that was about $50 to be delivered to a friend for her birthday. The order was submitted on Tuesday and it was to be delivered on Thursday. By 3:00 PM on Thursday they still had not delivered the order, even worse, they hadn't even started my order. Their customer service was rude and disconnected the call, even when she said that she was actually trying to help me. I decided to contact edible arrangements. Customer service to complain. They gave me a case number, and by the end of the night my order had not been delivered at all I can see why they only got two stars. As far as I'm concerned, they have stolen $50 and not provided the service I paid for. I'm going to contact the newspaper, use Facebook and Instagram regarding my experience and how bad it was with this company. read more

I had a GREAT experience with THIS Edible Arrangements. In the past this franchise has been "not my fave" but the gentleman that works this location was PHENOMENAL! read more

used them in December and loved their assortment. called for February to have a delivery for the 16th. it never showed up. I called for two days. left messages. never received a call back. I finally spoke to someone and they helped me change the address and time. they confirmed that it could be delivered at 4pm. delivery driver called me at 12 and said they were at the delivery site. I told them what I was told and they said they could not honor that due to policy. which is understand but it is not what I was told when I placed the order. I also offered to pick it up if it was an issue but the reassured me that it was fine! I asked to speak with someone and they told me I can call Mrs. Tameka back and ask her why she gave me false information instead of actually helping me. it's the lack of communication. if it was an issue it should have been communicated. I placed an order on the 14th and couldn't get in touch with anyone until the 17th. read more

Placed an order online and the incorrect item was delivered to my home. I called and left a message and have yet to hear back from anyone. I do not normally leave negative feedback but for the price that I paid, I would have hoped I would have at least received a callback in an effort to make things right. So far, crickets... It appears previous ratings are correct. read more

I ordered an arrangement for my brother's 80th birthday on Saturday. I was assured that it would be delivered on Saturday which it was not. I also ordered three balloons, the delivery was not made until Sunday evening with no balloons. I will never again and the telephone number was taken down wrong, funny how my bank card with all those numbers was taken right, I am very disappointed. read more

My Husband got me some roses and chocolate cover fruit box from here. Beautiful flowers. The fruit was mixed with apple, strawberries, and bananas. They had different topping on them. only problem is he wanted me to share. Thank for the great girft read more

I do NOT recommend the Winston-Salem Silas Creek location. My delivery compared to what's advertised on the site was completely different. Called the location, but they blamed everything on Corporate. Called Corporate, they made excuses as well. Back to the traditional florist! read more

Edible Arrangements - a vase of flowers and a plate of cookies - Gift Shops Near Me - Winston-Salem, North Carolina

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I know that this location had sub-par reviews but they exceeded my expectations for valentines day pick-up. I needed something last minute for my grandmother who I was visiting so I stopped by and they luckily had extra arrangements made up. The customer service was spot on and I was in and out quickly. Thanks for making my grandmother smile read more

Don't trust the place they scamed me out of my order only half of my order was delivered then they refused to refund. I wish I had read all of the negative reviews about this place. If you need to send something use another store don't waste your money. read more

I ordered a fruit bouquet for my daughter tand paid for it to be delivered today, Oct 3. Needless to say, they took my $140 and didn't deliver the order to my daughter !! They said they could redeliver it to her on Wednesday, whereas if I wanted it delivered on Wednesday I would've asked for Wednesday in the first place!! They completely ruined a special day for my daughter. I hate I didn't read all the bad reviews I saw on fb and here first. Never again! read more

Ordered my wife an arrangement for our anniversary from this location and they got it to her in perfect time. Very happy with my purchase and so is she! read more

Edible Arrangements - a fruit basket in front of a computer - Gift Shops Near Me - Winston-Salem, North Carolina

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I've received a few gifts from here but the first time since I wasn't home I didn't get the delivery. And they called but I didn't get the message. So long story short I got it a day and a half late, and the fruit was sorta soggy. I recently received a gift for Valentine's Day and they got the order wrong. The person ordering lives in a different state, and didn't tell me it was supposed to be 2 dozen strawberries. So a few days after the pick up I went back and they did give me a second dozen without much hesitation, saying they just switched to a new system. I get home and open them and they are the tiniest strawberries I can imagine The first dozen was very large and beautiful. They messed up my order and then gave me a crappy dozen. It was over $60 and this is what I got. If this is what you do, chocolate covered fruit, and you make people spend a lot of money for it, your fruit should be high quality! read more

Edible Arrangements - The other strawberries I got where 2-3x as big. This is not worth the money... - Gift Shops Near Me - Winston-Salem, North Carolina

I would not give one star if I could. I really wish I would have read the reviews first! I sent my daughter a gift package on Saturday for her birthday(She is in college there). The package included flowers which the flowers alone were around $50. I could believe my eyes when my daughter sent me a pictur! They literally delivered DEAD flowers to my daughter on her birthday, what the hell? when I called them and sent them the pictures of the DEAD flowers, they told me they would deliver fresh ones today so I told my daughter to be sure she was home for the delivery and told them what time she would be home from class. well she never got the flowers, and they never called me nor sent an email or anything to say why they did not deliver the flowers, so my daughter is disappointed yet again, she has been very sweet about the whole thing saying it's the thought that counts. Read the reviews and save your money because this business sucks! read more

Edible Arrangements - a stuffed dog in a gift box - Gift Shops Near Me - Winston-Salem, North Carolina

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Order had unedible portion of arrangement. When I called with my feedback was told there was nothing they could do about it. NOT even verbal apology. read more

Do not use this location if you're sending something special and depending on its delivery! They take your money and the $14.99 delivery fee without telling you that your item may not be delivered on the day you scheduled it. I placed my order in January, for a Valentine's Day delivery, that was never delivered. I am very disappointed! So for anyone thinking of sending and arrangement and especially for Valentine's Day, don't do it!!!! read more

This is one of my most favorite gifts to give. Always gets a big smile and thank you!

This location has EXCEEDED my expectations.! I placed an order for same day to a residence and it was a seamless process. What really impressed me was the fact that they have an interactive customer service channel via text. I was leery at first, but they responded fast and accurately.! Because of this, I'd forever use Edible Arrangements.! read more

What a disappointment. My order was placed on Tuesday 2/12, thinking it was far in advance to be delivered on Thursday(Valentines Day). I didn't get any indications that they weren't going to able to deliver other than it would be anytime before 5pm so I left it at that. Valentine's Day comes and more specifically 4:50pm comes around and my gift has not been delivered. I call to find out what's going on and they give me this weak excuse about having too many orders and they offer to waive the delivery fee as if they were doing me favor. I had to go pick up my order. They didn't have the courtesy to let me know they were not going to deliver it (but they damn sure took the payment out of my account on time). Needless to say edibles dropped the ball on this one. Until they staff their location better and put into practice better customer service I won't be coming back to this one. read more

Customer service is terrible at this location. Ordered an arrangement for my mom for Mother's Day ($80+). What I purchased contained cupcakes, a bouquet of flowers and a floral tote bag. My mother DID NOT receive the bouquet of flowers or the tote bag. She received cupcakes and an order of fruit made to look like a flower. I put in a complaint through Edible Arrangements yesterday and was told the store manager would contact me to arrange the refund...they did not. I called the store today to request a refund due to their mistake and they would not issue me one because according to them "everything was delivered to my mom". I paid the extra delivery fee to have them deliver on Mother's Day. I was never made aware that perhaps the order needed to be modified. They acted as though it was my fault because I did not request my Mother take a picture of what was delivered to her...Who does that? Simply ridiculous. I will not be ordering from here again and will definitely not recommend them to anyone. I will be filing a complaint with the BBB. Obviously other's have had issues with customer service here as well judging from the poor reviews. If I could give zero stars I would. read more

I ordered a dozen chocolate covered strawberries for my daughter for February 13th delivery. They tried delivering once. They took a video of them delivering. Then that's it. I called on February 14th to say my daughter did not receive the strawberries. They said that they tried. I asked if they could try again and they said they might try after all their deliveries were done for February 14th. They never tried again. My daughter never got the strawberries. I never received delivery failure notification. Because they have video of the initial delivery, I could not get a credit. So no product. Pathetic service. And I'm out about $60. I would NEVER order from them again. Ever. I cannot warn you enough about this store and its manager. read more

Horrible delivery service from this location. Although I have them the phone number of the recipient, they instead left a message in my phone the first day saying they weren't able to deliver. The second day, the driver apparently couldn't find the correct street address so he just left it at the doorway to an apartment building on a completely different street. Took almost week before someone from the office called me, and then took two days of repeated calls for me to get anyone at the main office to answer the phone. (They do not offer any way to leave a message--just a repetitive "please hold" message. They refused to give me a refund for their mistake, and although they did offer to try again, it was too late. The person I was trying to send it to had already gone back home. Unfortunately this isn't the first time I've had trouble with the winston location but it definitely the last The Greensboro location is fantastic so from now on, I guess I will need to order from them and deliver it myself. read more

First time ordering for an employee whose mother in law passed away. The order was undeliverable due to the person went out of town. They called the recipient and they refused to redeliver it unless it can be redelivered today or tomorrow. They are closed on Monday. They told them they would have to come pick it up on Tuesday so they asked them to just refund, and she said they couldn't do that. This gift was supposed to be a sympathy gift for the passing of a loved one. But instead it turned into a headache and inconvenience for them. I called them myself since I ordered it and asked if they could just deliver it on Tuesday, I was told no, then was placed on hold for over 10 minutes. She came back and said that they can deliver it Tuesday but there would be a $15 fee. Placed on hold again for 5 minutes. I paid it because I don't want to inconvenience the recipient any more than they already have been. First and last time ordering. Ugh!!! read more

Ordered the chocolate strawberries dipping kit for my 2 year old grandson. He loves strawberries, sprinkles and chocolate! Quarentined for over 6 weeks, Mom is pregnant and has had complications needing to rest. This was the PERFECT gift. He loved it! They put a strawberry on a fork to make it easier for him to roll in the chocolate and he had such fun! Mom and Dad love chocolate dipped strawberries too so it was a win all the way! Easy to order, arrived the next day. Something I will definitely do again! Thanks Edible Arrangements in Greensboro, NC!! read more

Terrible customer service. Called the store and asked for the corporate number. The associate stated that he couldn't find it. I found the number on my own and canceled the order. Unprofessional! Will never consider ordering from Edible Arrangements! read more

A friend of mine gave me a gift certificate since we just moved. We had never ordered from Edible Arrangements before. When I had questions, I called the store. The individual who answered my many questions and took my order was very kind, knowledgeable, and patient. After placing my order, I received a "thank you for ordering" email and follow up emails informing me how things would work. I even received a coupon for my next order. On the day of delivery, the recipient of my order received a call confirming the destination and approximate time of delivery. The person delivering the order was very sweet and energetic made the experience complete. Edible Arrangements customer service has been the best I have seen, and I intend on ordering again. By the way, the arrangement was delicious and beautiful! read more

I made a order for delivery for a birthday bouquet for my sisters birthday. I was assured she would receive her gift on her birthday. I gave the receptionist my phone number as well as my sisters; needless to say she didn't receive her gift until today. I didn't receive a phone call to say we won't be able to deliver. I could have picked her another gift up elsewhere. When I called the person that answered gave me two different excuses as to why it wasn't delivered. Neither of the excuses he told me made since being she lives right down the street. Very unprofessional and they never have to worry about my business again read more

Ordered my mom a birthday arrangement and it didn't look anything like the picture. They told her they could only replace the star on the arrangement and she no longer wanted it. I called for a refund considering they made the wrong arrangement and my mom never touch or unwrapped it. They refused to give me refund and declined to let me speak with manager. DO NOT ORDER FROM THEM. They tried to make my mom take the arrangement, telling her "You're going to take it" after she declined numerous of times. I eventually called my bank who returned all my money! Lesson learn, read the review first. Please avoid this place. Horrible experience. read more

Send flowers and not fruit from this establishment...My recent experience with this business was awful. The staff, Store Manager and owner Yuse/ Yusa, whatever his name is, are ridiculously rude. Not only the arrangement arrived very late, at room temperature, the strawberries were sweating and the chocolate was melted. The owner felt so bad that he send the driver to my home instead at 5:43pm. Unbelievable!! Just because I told him to be like Chick Fil A and focus on providing great customer service, he called me an idiot. read more

Our order was on time and the staff went above and beyond to make sure that she got her EA! Perfect gift for a new mom!!

ABSOLUTELY HORRIBLE CUSTOMER SERVICE. I called what was explicitly identified on their website as "the local store on Silas Creek Parkway" only to have one of the many COMPLETELY USELESS people I ended up talking to telling me I was actually speaking to a call center person. The call center is a totally different number listed on the website which I purposefully DID NOT call. My initial call took over 10 minutes to connect to an actual person. Even though I could barely hear them, they were able to take my order and repeat it back to me but upon receiving the confirmation email I noticed the date for pick up was not the day I told them, it was for later that same day. I immediately replied to the email and described the error. I got a "do not reply" email with a reference number. I have called a total of 8 times and none of the people who answer the phone have a clue what the reference number is or how to use it. They only tell me that my order was filled but I didn't pick it up. WTF! INCOMPETENT AND IMPOSSIBLE TO WORK WITH. Don't bother wasting your money on this place. read more

Extremely poor customer service. I placed an order on 2/4/2020 for Valentines Day and my wife's birthday. One would think that an order placed 10 days in advance would be sufficient time. Obviously not for this store. I attempted to inquire on the order and the first person I spoke to only wanted to say they couldn't take an order today. Well no kidding, that's why I placed the order 10 days ago. The next individual only wanted to place me on hold, three times. Based on this conversation, the order had not even been made yet. Keep in mind, it was now 4:15 and the order was supposed to go to my wife's work. Once I stated I wanted to make a complaint, I was given a number that does not appear to be in working order. I then tried to call the corporate office, guess what, they only want you to leave a message. I'll make sure to let everyone know about this extremely poor experience and would recommend no one ever use this store. read more

This place is ok I've ordered twice from them. The first time was great, it was the Monday after Valentines Day and they got the arrangement to my wife 5-6 hours after my order. The second time not as great I ordered earlier than the first time on April 6 (no were near a holiday), and it got to her after 5pm she almost didn't get them, not sure what happened. read more

Loved it!!! Received mines as a surprise for Valentine's Day. Loved the fruit, addicted to the chocolate strawberries! My boyfriend was really impressed that they did an awesome job it making it look so pretty! read more

My boyfriend ordered the dozen dipped strawberries box with a ballon for and early Mother's Day present to be delivered to me as he frequently does. This time I ended up having to go pick it up. He received a message saying that it had been delivered but it had not. I waited at home for an hour to make sure I didn't miss it. We were later informed after several phone calls that it had not even left the store. I drove across town to pick up my "surprise" only to have to wait another 20 plus minutes for them to find my package. There were several people standing around and talking the people handling the fruit were dress it what looked to be street/bed clothes with no hair coverings . The man on the phone at the front counter was being very rude and loud to an apparently dissatisfied customer. While several customers waited as well. Once I was finally addressed by I'm assuming the manager he began to insinuate that my boyfriend was just trying to get something free stating that " we are a franchise we don't just hand things out to people". My boyfriend stated that because it had not been delivered the delivery fee should be removed and some form of compensation should have been made. This is a go to establishment for my boyfriend and myself but after this experience I highly doubt that we will return. read more