Mother's Day gift to be delivered Friday, 2 days before the holiday. Friday no delivery, Saturday and Sunday no delivery. Called the store 3 times Saturday, no answer. Called Sunday no answer at store. 40 minutes on hold with corporate was assured it's out for delivery. The store is 10 miles from my home offered to go get it, they said it wasn't ready and would take 4 hours to remake but the store would be closing by then. Called store again, Monday morning, ipast 9AM and the answering machine says they are closed. Google has hours confirmed by the business a few weeks ago and yes should be open. Recalled store at noon Monday, 30 minute hold, advised I'd be by today to pick it up. Was told stop by in 3 hours. I did, the order was remade fresh and delicious. Changing review from 1 star for that reason alone. Will there be a refund for delivery, tip and inconvenience? An apology? Look - mine is not the only review where they take your money and don't deliver product. If I were to ever order again, pickup ONLY. read more

I placed a same day delivery order for my sisters birthday, they never delivered the order. I called the next day to ask for a refund, she said okay. She only gave me partial refund. Now I have to call again and get a full refund. read more

I wish I would have done my research and read the reviews before ever ordering from this location. Long story short, I ordered a Mother's Day arrangement to be delivered on Mother's Day and it was never delivered. I tried for several days to get ahold of someone at the store to get a refund but I would be placed on hold by an automated system and eventually disconnected. Beyond frustrating! I was finally able to get in touch with someone 3 days after the failed delivery/order and I was assured that I would get a refund. It is now 3+ weeks later and nothing. I finally made a claim through my bank. I don't expect much these days as far as customer service but I must say - the people working at the store all have horrible attitudes and this company should really close its doors. DO NOT order from this terrible company/store. read more

Edible Arrangements - June 1st and still in "received by store" status. What a joke! - Gift Shops Near Me - Surprise, Arizona

Very rude, really bad customer service and wouldn't let me speak and kept hanging up. Very unprofessional. Wouldn't give me her name when I asked. Wish I would have checked the Yelp reviews before I ordered from here. Do NOT order from here unless you want a bad experience. This review is from 8/10/26. My very first Yelp review because the customer service was THAT bad. read more

Just save the time and money and get something else. Something RELIABLE. Not this place. Ever again. Lost a future costumer, if it was good I definitely would've bought again and for other occasions. Back story: ordered from here for my sister in az and a separate one in Texas for my other sister and that one was delivered bright and early. Both were placed on the same day and time, right after each other. Oder placed may 7th for may 10th and the one in Texas was delivered at 11am so you can see where I've been annoyed waiting on an update for the one in az. (Initially)Not answering phone. No update. Terrible service. Ordered on the 7th for the 10th of may and nothing is delivered or updated yet. Been trying to call and nothing or an automated end call. After finally answering a long hold, I was informed the app had plenty of issues in tracking, clearly should be fixed on their end, but was also informed my edible is in queue and couldn't give an extract delivery date but will be delivered between 4-8pm. They close at 8 so it better. It is now 8pm. The store is closed. My order has not been delivered. Keeps stating 4 stops away. For HOURS. read more

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I did an online order, couldn't get a hold of any one just rang, had a delivery for Mother's Day never received, so I don't recommend at all stay away! read more

Horrible experience. They failed to deliver my order, even with 4 days notice. Then refused to refund the delivery fee I paid! Wish I could give negative stars. Avoid at all costs! read more

My grandma Received flowers for my cousin who ordered them for her from out of state, and I was really disappointed with the quality. When they arrived, the flowers already looked very old, extremely dry. It was really sad because this was meant to be a special surprise, but they wont even last a week , I appreciate the thought my cousin put into sending them, but unfortunately, the arrangement didn't arrive fresh or in good condition. read more

Edible Arrangements - Dry roses - Gift Shops Near Me - Surprise, Arizona

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I should have read the reviews before ordering from this worthless establishment. I ordered a Mother's Day bouquet about a week in advance from two different stores. This store didn't deliver jack squat. I relied on them to make a special day from afar and they failed in spectacular fashion. It's a day later and I still haven't even heard from them. It still says it's 7 stops away. read more

I ordered a fruit bouquet for my granddaughter's birthday. When the bouquet was opened fruit flies came out. There was a moldy strawberry and the banana was brown. I contacted the store to get a new bouquet sent to my granddaughter. I sent pictures also. I was told that they would never send bad fruit and it was not their fault. I was told they would do nothing to correct the situation. This was very disappointing as I had spent $150 on this bouquet that my granddaughter could not enjoy. It was a sad experience. read more

Edible Arrangements - moldy - Gift Shops Near Me - Surprise, Arizona

Expecting a delivery all day for Christmas.... Never came , no update . Terrible would not recommend read more

Edible Arrangements - Gift Shops Near Me - Surprise, Arizona

My husband sent me roses with a vase and half a dozen of chocolate covered strawberries. They were delicious and the strawberries were giant and fresh!! I will definitely be using this location in the future. I ate the strawberries before I can get a picture read more

Edible Arrangements - Gift Shops Near Me - Surprise, Arizona

VERY disappointed with the quality of the flower arrangement. They were supposed to be fresh but what they delivered was DRY, OLD and poor effort. Another issue is that the fruit tasted frozen instead of fresh. read more

Edible Arrangements - Flower arrangement - Gift Shops Near Me - Surprise, Arizona

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My partner placed an order Feb 10th for Valentines Day there was absolutely no update on the website and when you try calling they automatically direct you to the website or hang up on you. No actual person ever contacted him or me with an update. At 5pm on Valentine's Day I get a call from them saying that the delivery driver is at my place of residence with the order but since there was no update on the website or a call even before they sent out the order I went to do things I needed to do. I told the lady all of this and she responded with "well he's there now." Told her that I was not available and she said she will reach out for another delivery date. It's been 3 days no call. Horrible service and horrible communication. This place is being ran into the ground. read more

I can't thank Surprise Edible Arrangements enough for going above and beyond to make things right! I had a delivery issue for Valentine's Day where the chocolates were melted, and despite several promises from another store, I was left waiting for 8 days with unfilled promises. However, Shirley and Enriquetta took charge and truly made up for the mistakes of another store. They tracked down the store that caused the problem, had their driver, Willy, deliver my order immediately, and my new arrangement was absolutely perfect. The flowers were fresh and beautiful, and the chocolate-covered strawberries were amazing! The whole family loved them and even wanted to place another order (with the surprise store, of course). Their dedication to customer service is unmatched, and I'm incredibly grateful for how they handled the situation. Highly recommend--these three employees know how to turn a bad experience into a memorable one! 5+ stars! Thank you! The picture below is an example of the bad service I received from the other store, NOT from the Surprise Store. Their arrangement was fresh and beautiful. read more

Edible Arrangements - The picture below shows the order I received from the Avondale store! - Gift Shops Near Me - Surprise, Arizona

Employees responsible for taking orders should verify the spelling of the recipient's name and the person sending the gift. A goodfriend sent my 92 yo mom a gift. they grossly misspelled my mom's name and the sender's name. COLLINS (my mom) was misspelled as "POLLINF". And JUNE , the sender's name was misspelled as "JINE". Quality work is what people pay for and what we all should expect. read more

I've happily and gladly used Edible Arrangements for years, but sadly this was the very last time. I usually pick-up my orders in-store, but this year -due to numerous store closures, I opted for delivery. I ordered online nearly a week in advance and got an immediate confirmation of the order. Made the arrangement for a Mother's Day delivery. The website states that the delivery will arrive by 7:00pm. An email confirmation allows you to "track your order" but it never updates beyond acknowledging the store received your order. Now I'm calling the store and cannot get an answer to acknowledge whether my order is still active or in process. They took my order and my money, but haven't delivered any order. I'm definitely going to contact the corporate office for restitution first thing in the morning. And I'll sadly NEVER patronize this business EVER... lesson learned. read more

I had a great experience here this evening. The Edible Arrangements driver attempted to deliver my arrangement this afternoon, but I was in the shower and missed it. I was planning on calling and figuring out what the next steps were when I got off work, but the manager beat me to it and called me around 5:15. She said I could come pick it up or they could redeliver. I explained that I had to get changed and ready and she replied that she'd wait for me at the store past closing! I'd never heard of something like that in today's day. Needless to say, her gesture was appreciated and I have been united with my arrangement once and for all. And it's delicious. read more

Edible Arrangements - Gift Shops Near Me - Surprise, Arizona

Thank you so much to Shirley, Enriqetta and Willy for Correcting a mistake you guys did not make! Amazing customer Service from all of you. Will definitely be ordering again soon! read more

BUYERS BEWARE!!!!!! I received a large edible fruit arrangement as a birthday gift from a relative from the Surprise AZ store #474 on Bell Road near Kohl's. The chocolate dipped strawberries were rotten. Pineapple hard and tart no sweetness, cantaloupe and honeydew melon not sweet at all, not ripe too hard not edible. Called store left voicemail, no response. Stopped by store spoke to manager Enriquetta she treated me as if I did something wrong because we didn't open it to eat it til two days later. She offered a partial replacement or a "smaller arrangement replacement while telling me she couldn't refund with a take it or leave it attitude. After noticing very stale sun damaged chocolates in display case and wilted flowers in other case and hearing an earful of just how difficult it is for the owner to get ripe in season fruit and other problems they face it became clear that they are not concerned about customer satisfaction. My calls to the owner Tana have been ignored for couple more days. The gal I talked to today at Surprise store was very rude, she said the "owner" offered me a solution which isn't true, and I was confused by, since Tana never bothered to return my two voicemails. When I asked for clarification, she just hung up on me. Not once, not twice but three times. I was polite and persistent and she had no intention of even honoring their offer to give just a partial replacement which is what I had left a voicemail saying I would like them to go ahead and do. She was dismissive and rude and said call corporate and stop calling and harassing their store. Hahahahahaha. What a joke, I have never dealt with a business with so little concern for their customer's experience. I would avoid this place like the plague!l Unless you want very expensive rotten and tasteless fruit and even worse customer treatment. Like SO MANY others have posted here, worst service EVER! read more

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We came in to place an order and grab a treat for the girls. There was a sign about everything coming in contact with wheat, soy and other allergens so we just stuck to the order. My mom's audiologist has really taken good care of her. She wanted to show her appreciation to their office so she decided to go with an Edible Arrangement. The gal who helped is was friendly and made The "Doubly m Delicious" was the perfect choice as it had some fruit with chocolate amd plenty of a selection of just fruit in case anyone there had any allergies. The office really enjoyed and my mom was happy with the communication and timeliness for the order. read more

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I'm very happy with the delivery I ordered for my family living in Sun City, since I live in CA. I was wholeheartedly relying on a timely delivery of a delicious product and they achieved my highest expectations. I called Saturday to confirm the delivery, just in case it was delayed I could let my loved ones know. I was pleasantly greeted by a very friendly and confident representative that confirmed my order was in line for the delivery truck and informed me of the delivery time frame for the day. That made me very happy and put my mind at ease. Within a few hours, my loved ones informed me how wonderful the arrangement was. My grandson, 2 years old, was enjoying the grapes and had his eyes on strawberries next. The grandfather said the honey dew was the sweetest and most delicious he'd ever had. My daughter-in-law enjoyed the beautiful flowery pineapples too. It was a wonderful gift and brought a lot of joy where it was needed. I highly recommend this store in Surprise, AZ. Thank you to the wonderful staff that made this gift possible!! Being from a different state, I was nervous taking a chance, but am completely satisfied with their service and products! Keep up the great work! read more

Edible Arrangements - The Simply Edible Bouquet - Gift Shops Near Me - Surprise, Arizona

STAY AWAY! Mother's day gift never delivered or notified from the store when ordered way ahead of time. This was not a short notice order... I really don't care if you're "BUSY". We are all busy... If you can't fulfill, then don't accept the order. This is solely on the store. Also they will not answer the phone. I will be disputing the charge with my CC company. read more

From start to finish this was a mess don't go here. My bag came crushed and thrown. Never again I spent way more than this order just today just wow. I am holding back the vent blog. The delivery driver was terrible. Didn't tell me my neighbor didn't answer left her food outside. The exact opposite of what I had spoken to the store about. No attention to detail. read more

Edible Arrangements - The fruit fell everywhere. Terrible experience start to finish. Wow - Gift Shops Near Me - Surprise, Arizona

I use edible arrangements for all special occasions throughout the year, but unfortunately they lost my business going forward. I would give 0 stars if I could. This was the worst customer service I've dealt with. I ordered a delivery for my mother in law for Mother's Day. By the evening she said she hadn't received it, so I started calling. There was no answer. My email showed the order and when I clicked on tracking, it showed received but never showed that it was made or out for delivery. I called the store multiple times through out the week, I was on hold for over an hour one time. I requested call backs on their automated system, but never heard back. I called corporate and had the same issue. I even messaged them on Facebook and heard nothing back. Finally 7 days later I called again, and the store answered. She was a little (very little) apologetic after I explained but she also seemed annoyed and not to care. She said she refunded my money, but I have yet to see a refund in my bank, and it's been 9 days. She claims they got so busy that the driver stopped driving at 9 pm because customers were getting mad about late deliveries. If they could have called me and said "we're really busy, can we deliver tomorrow?" that would have been fine. ANY communication and I would have been understanding but I got absolutely nothing, and she acted like she is doing me a favor by refunding an order I never got!! Not to mention, I have yet to actually get a refund. It's so disappointing to have something special sent to your family on Mother's Day, and they get nothing. Also, the woman on the phone hung up on me midway through our call. I didn't bother calling back that day because there was no point, she was so not helpful. I will NEVER use this company again, and neither will my family and friends. You lost a lot of business from us because such horrible customer service. I would tell all customers beware of this location (and company at this point), don't order from here if you actually want your order to be delivered. read more

Worst service ever!!! The strawberries were rotten and the candle was an old Christmas candle!!! This was a birthday gift. The manager said her name was Cherlie. She gave me the wrong number for corporate. Extremely unprofessional!!! I called the Peoria store and they were just as bad with giving info. They know their service sucks, and will do anything to hide it!!! read more

Besides dealing with these scam artists my next biggest regret is being unable to give them ZERO stars, which is still far more than they deserve. As with previous Mother's Day gifts reviews, this place takes your money and fails to deliver and/or notify you. I only wish I had read the reviews first before wasting my time and money dealing with this fly by night outfit. Edible Arrangements amounts to nothing more than a scam. Had there been a problem, a courtesy notification would have gone a long way instead of just ignoring the customer and taking their money. Maybe there are good Edible Arrangements around but I will NEVER deal with them again after this treatment. read more

Would give 0 stars if I could. Horrible customer service. Saw online they were offering free Twix cheesecakes so called ahead to see if they were participating. First Lady told me to do it online and when I went online I didn't see it so called back. Second girl said they weren't doing it and third person I spoke to said you had to have a coupon and come in. Then she hung up on me when I said being told three different things by three people is terrible customer service. Edible.. do better. Your employees are unprofessional to say the least. Terrible. Would never support this location. read more

If I could give this place 0 stars!! Same experience as the last review with a missing order for Mother's Day. I called the store multiple times on Saturday and Sunday as I preordered this delivery 2 weeks prior. No status update online, no phone call, nothing. I left multiple messages and when I finally had success in reaching the store owner today she hung up on me as I attempted to inquire as to where my order was and when it would be delivered. I will also be contacting the corporate office when they are open tomorrow, clearly this store owner is not reliable to maintain the brand recognition of edible arrangements and take care of their customers. I've been a loyal customer for years. Edible arrangements should not have a store owner represent them in this manner. Unprofessional, rude, and disrespectful. When someone is attempting to resolve a problem it can easily be resolved in taking ownership of a missing order... this should have been resolved at the local store level. However she failed to return any of my messages, emails and hung up on me while attempting to inquire... "will my order be delivered?" My goodness. Things happen, I get it, but take responsibility when there's a mistake. I will never use this store EVER again. I would rather pick it up myself and hand deliver from a store that actually cares and serving the public. Perhaps this store owner should reconsider another job where she doesn't have to interact with customers. read more

This company should hire drivers that speak English. I had an awful experience due to lack of communication with the company and their driver. I was not at home when my delivery came and to make it easier on them, my bad, I had them take my order to my next door neighbor who assumed I was regifting my gift. The company takes no responsibility for this event and blames me for releasing their liability for properly delivering my gift. If the driver had spoken English I believe this could have turned out differently as she could have told my neighbor the situation. I will NEVER use this company for anything in the future and the home company adopts the attitude I released them of liability. read more

I was really hesitant to send an edible arrangement to my niece bc of the reviews. Since I live in Cali and won't be able to be with my niece for her bday I decided to take my chances and send her an arrangement with balloons. I'm so glad I did! She sent me a picture and it looks delicious. My sister also said it tasted really good. My niece was so happy. And delivery was hassle free. I hope this review helps to those that are on the fence. read more

Edible Arrangements - Birthday Wish-tini with Confetti Berries - Gift Shops Near Me - Surprise, Arizona

If it was possible to give less than i star, that is what they deserve. I ordered an arrangement for my daughter for her birthday. I then left the country for a family wedding. My daughter could not travel with us because she & her children were ill. I got back to the US & found out it was not delivered on her birthday or at all. The store had her phone number and correct address. The store is only about 2 miles form my daughter's house. I called the store today and talked to a totally rude and obnoxious woman who would not give me her name and finally hung up on me when I was asking for her Supervisor. She had the attitude that since they had "tried" twice - which I do not believe - since my daughter & children were sick at home that was good enough. She kept talking over me and would NOT listen. At one point she stated that since I did not know the "store" was not in a grocery store, I did not know what I was doing. I tried again to get information on her supervisor and that is when she hung up. I called back, she did not answer. I got a recording that after waiting several minutes was answered by a man at "corporate" named Oliver. I discussed the situation with him and he said the store would be contacted about my complaint. He also arranged for a refund. I informed him that despite the refund I wanted the lady talked to about her lack of customer service skills. He agreed and set ups a "Case Number". I told him despite the refund, YELP was my next stop. Avoid this place like the rotten banana it is. read more

Edible Arrangements - Avoid this store like the rotten banana it is when it comes to customer service. - Gift Shops Near Me - Surprise, Arizona

It was a late order and truly they delivered. And even though my order was a little bit short with some balloons? I was quickly refunded with no questions asked. Customer service called me immediately and confirmed the swell of orders that they had gotten. But very pleasant I was very happy and pleased with, my order everything was as expected delightful read more

Never doing business with this establishment again. I ordered a fruit arrangement and a box of chocolates totaling $165.12 from the Surprise, AZ store. The arrangement was delivered with broken pieces and the $26 box of chocolates never made it. The lady who delivered the arrangement was extremely rude. Come to find out she was Bonnie the store manager. I called the following day to inquire about the chocolates spoke to Bonnie who insisted the chocolates were delivered by her personally, say's she gave them to someone walking into the house. Not only is she lying but why would you give the delivery to a stranger and not directly to the front door. I asked for a refund for the chocolates and the delivery fee, she declined, stating that everything ordered was delivered. I am the customer and paid good money, instead of Bonnie arguing with me she should of made this right. orderteam@edible.com read more

Manger is disgraceful and and embarrassment. I wanted to send an arrangement to my niece for her birthday, but I needed it delivered between 3:00-4:30 as my niece would not be home the entire day. I knew this order was "last minute" so prior to ordering I called the store, (about 1:30pm) and spoke to an employee who told me that they could deliver in that window. She directed me to write the request in the "delivery instructions" box. I then ordered a $107 fruit bouquet. At 4:23 no delivery had been made. I called the store (the same employee answered) and I asked the ETA of my delivery. She informed me that the order would be late because their van broke down, I requested a refund and the employee said she'd have the manager call me. The "manager" called me and when I answered she instantly started yelling at me. She accused me of being unreasonable and having ridiculous expectations. She said I wouldn't get a refund because the delivery isn't running "that late". The "manager" clearly likes to hear herself talk because I had to wait for her to take a breath from her disgusting word vomit in order to answer her questions. But it didn't matter what I said because I quickly realized she has limited understanding of reason and a serious inability to act professional. Prior to hanging up on me she said the store owner would call me (no surprise that never happened) But not before she refused to give me her name or the owners name. The manager's behavior was outrageous and disgraceful. She is insecure, incompetent, aggressive and belligerent. Well-adjusted successful adults do not behave in such outlandish behavior The "manager" is an embarrassment and a disgrace to Edible Arrangements and a joke to customers. No worries though- I stopped payment on the transaction. read more

I would leave 0 stars if I could. Due to this businesses carelessness my mother was left without a gift on Mother's Day weekend. No communication from the store nor management and I have emailed and called multiple times. I placed an order online for delivery on Saturday May 13th. It never arrived. I contacted the store. They did not answer nor reach back to me on any of the voice messages I'd leave. Extremely unprofessional business practice. I can see by the other reviews that this is common for them and I should have checked sooner. How sad that they are in the business of gifting but disappoint multiple families due to the negligence. Shame on the management and owners of this establishment. Do better. I recommend everyone dispute charges. I received NOTHING with no communication. Pathetic excuse for a business. read more

I ordered a fruit platter for Christmas dinner which was dreadful. The strawberries looked like they had been in the refrigerator for a week, the remaining fruit, oranges, a few grapes and cantaloupe were not fresh at all. Very disappointing because I have had fruit from Edible Arrangements before and they looked beautiful but whoever made this platter definitely did not want to be working! Will think twice before ordering from here again. Totally a waste of money! Margaret Polidoro read more

If I could offer no stars, I would have! I placed an order for mother's day 2-4 days ago. I waited IN LINE for "curbside pickup"... over an hour later I receive my order. The card I ordered had nothing printed on it except my personalized message. The flowers were horribly wilted and look nothing like what I ordered. I am disgusted and appalled with the services offered at the Surprise location. You've lost a customer that spends lots of money here yearly. read more

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I made an order later in the day for my Grandpa's celebration of life party. The store called me and asked if they could deliver tomorrow and I explained the situation and they were very empathetic and assured me that it would be delivered tonight. They delivered and it was even pass their close time. My Grandma loved it and I so appreciate it! Thank you!! read more

I would leave zero stars (or negative) if allowed. I ordered an arrangement for my mother for Mother's Day a week ahead of time. When I tracked my order it showed it was received by the store, but on Mother's Day the status never changed. I assumed since it was a holiday that it would just be later being delivered but my mom never got her gift. By the time I tried to call it was around 4:30, but they closed at 2. Never did I receive any notification that my order would not be able to be completed. Horrible service and extremely frustrated. read more