I have used Infinity Design now for over a year. My mom lives in Sun City West and we live in Missouri. With every plant, flower bouquet we bought (sight unseen), they have been beautiful as my mom raves how perfect each has been! It's a peace of mind to know that Infinity will be there for all our flower needs. PS Mom is now using this shop for her gifts! read more

I received a gorgeous bouquet of flowers from my girlfriend in Texas on August 19th for my Birthday and they were half dead the next morning. Victoria finally "replaced" them on Saturday but did not replace all of the flowers. It's now Monday the "REPLACEMENT" arrangement now has half of the flowers dead. I DO NOT recommend this Florist. I'm a native of Arizona 74 years old and had many many floral arrangements in my day and this is by far the worst.. I felt bad I had to involve my girlfriend who sent them by sending her some pictures to send them to Victoria at Infinity Floral to prove the flowers were dead in less than 48 hours and she now feels bad which was not my intention, so it's not been a pleasant experience and Victoria, Ms. Southern and all bubbly was not willing to do anything about the 2nd Arrangement "it was a free delivery". I'm not only water them every morning. I have spray misted them three times a day. They should've lasted a week, both looked terrible within 48 hours. read more

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Nice looking business. However, looks can be deceiving. I went in simply wanting a nice bouquet for my girlfriend -- money was no object and I had zero concern about price. It wasn't for any special occasion. I stated that clearly from the very beginning, but within less than 30 seconds I had to repeat myself because the employee wasn't listening. The representative then laughed uncontrollably after almost every sentence. It was rude, dismissive, and completely unprofessional. When I tried to ask about specific types of flowers for the arrangement, she had no idea what they actually carried and couldn't answer even basic questions. It felt like you're expected to already be a botanist or horticulturist just to shop there. Instead of helping or offering thoughtful recommendations, the only thing she seemed interested in was showing me arrangements on a tablet at the far end of a counter blocked by potted plants. The she immediately began trying to figure out how much money I was willing to spend. This was my first and only visit, and it will be my last. I would not recommend Infiniti Flower Design to anyone. Save yourself the frustration and go somewhere else. read more

I love, love this florist! Their bouquets are extremely beautiful. Very creative and classy. Small venue but what a business. I received a bouquet from a friend and was astounded by the wow factor. I have since ordered two bouquets. Just incredible . Highly recommend! read more

Very dissatisfied with the flower arrangement we ordered and paid approximately $160 for. It was a fall arrangement that we thought would be inside a glass pumpkin per the picture on their website but instead it arrived in a real pumpkin that rotted from the bottom within two days of receiving it. This caused water to run all over our table and onto the floor. Worse yet is that the flowers were not fresh and died within three days. I tried to contact the shop via their website but theyve made zero effort to make this right. What a huge disappointment and waste of $160! Never again! read more

I've used this florist a few times now, for family occasions. Their floral designs are original and fresh, and they use high quality flowers. My sister LOVED her arrangements. I'm impressed with their customer service, and their delivery service, the arrangements arrive in a timely manner. And while I think that they are very pricey, their beautiful flowers always make my sister happy and smile. And that's a priceless feeling. I think that their floral designs are worth every penny! I've never had any issues with this business, so therefore, they are my "go-to" florist, moving forward! Excellent selection and website! Order early, during peak season, for Valentine's, Mother's Day, and Holidays! You won't be disappointed! read more

Ordered flowers for a friend whose parent passed away in the quality was absolutely amazing. I've had bad experience ordering off of one 800 flowers and wanted to support a local shop and I was not disappointed. The flowers were so beautiful and looked damn near identical to what I ordered. Delivery was smooth and they absolutely love the flowers. read more

Infinity Floral Design - Florists Near Me - Surprise, Arizona

I am currently in Michigan and I needed to have some flowers sent to my friend in Sun City West, Arizona. She had to have a toe amputated, and I thought flowers might cheer her up. I called Infinity Floral Design and spoke with Trinity who put together a beautiful arrangement and had it delivered to my friend. My friend, and all her friends that came by to check on her, all raved about how wonderful the flowers were. Thank you so much Trinity!!! read more

Was Very Happy with our flower arrangement! My brother and I ordered a Broken Heart Arrangement to display at our father's funeral. It was Exactly how we saw it on the website! Staff and everyone we dealt with at Infinity Floral were above and beyond helpful! Kept me updated on status of arrangement and its arrival to funeral home! We were Very impressed with Infinity Floral. Thank you so much for relieving our stresses during this time! read more

Infinity Floral Design - Funeral Flower arrangement - Florists Near Me - Surprise, Arizona

I paid almost $90 for a bouquet sent to my mom for her bday. They were pretty for 1 day, flowers starting dying on day two and terrible by day 3-4... called florist and they told me they only guarantee flowers for 2 days and I would have had to call in those two days. What a joke! This was a gift and my mom felt bad telling me how bad they were until about 5 days later. This is what buying local gets you... never again. Buyer beware! read more

Infinity Floral Design - Florists Near Me - Surprise, Arizona

This arrangement was beautiful! My son got for my birthday. He always uses this florist and they never disappoint. This arrangement still looks amazing two weeks later due to the quality and type of flowers that were chosen. read more

Infinity Floral Design - Infinity floral choice - Florists Near Me - Surprise, Arizona

Trinity was absolutely phenomenal in her service, follow up, attention to detail & ... The Premium Stargazers arrangement was even more then I had ever hoped for !!! I was stunned beyond words !!! Thank you Trinity for making this arrangement for my brother! You made my whole day & week !!! You are my new to go florist !!! read more

Infinity Floral Design - Florists Near Me - Surprise, Arizona

This place is so frustrating. I have been sending flowers to my oldest daughter for 34 years for Valentines. I have never missed one year. This is the second time I have had poor service from Infinity Floral Design. My daughter has left work and for the first time and in 34 years she will not receive her flowers, what a shame. It's bad business for sure. On top of poor delivery, they will not answer their phone. I understand Valentines but if you take the business you should be able to deliver on what's ordered. It's greedy and poor business. Again shame on you for not making my daughter's day. I wish I would have read their most recent Yelp's, most are 1 star. They are 1 star for reason Flowers are a special and emotional gift and when you don't do the right things, it hurts people. Obviously Infinity Floral does not care. read more

Picked up a bouquet for my friend's birthday and it was so colorful and beautiful.. she had received a few others, but the one I bought from INFINITY, put them all to shame. read more

I live in Texas and ordered these for a friend and they showed up on time and I even received a text saying when they were on the way to make the delivery! They showed up looking just like the picture on the website! read more

Infinity Floral Design - Florists Near Me - Surprise, Arizona

I ordered flowers for Mother's Day a week in advance. I called to check in the order the day before, they said it would be going out the next day, it did not. I called again on Monday, they day after Mother's Day, and they told me they hadn't received any flowers to create the arrangement, but they would send it out as soon as they could. 3 days after Mother's Day the arrangement still had not gone out so I had to cancel the order and I never received a refund. read more

We used Infinity for our wedding flowers and they did an outstanding job. Very pleased and enjoyed working with Trinity, will buy from Infinity again. Nice to have a local florist to support. read more

Infinity Floral Design - Florists Near Me - Surprise, Arizona

To owner/management My sister along with my family ( in California ) ordered a floral arrangement for my mother-in-law who has just lost her husband. My sister ordered the arrangement online seen in the first photo below. Cost 155$ Which were delivered onThursday the 28 th. I arrived here in Surprise on Friday the 29 th to visit with my mother-in-law. She showed me the arrangement that my family sent , pleases see the additional three photo. To my horror and embarrassment I couldn't believe what I saw. The two arrangements are clearly not what was paid for. Money aside , the intentional deception that was executed by your floral shop is beyond shameless. With all going on in the world today this is not the way to treat people and not the way to conduct business and allow your doors to stay open. Beyond dissatisfied !! Think twice before patronizing this business. Very unhappy customer ! read more

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Received this arrangement for my birthday and it's gorgeous, now let see how long it lasts read more

Infinity Floral Design - Florists Near Me - Surprise, Arizona

THIS FLORIST IS THE BEST! Victoria created the most amazing bouquet that I received for my birthday! The person who ordered this for me wasn't too certain what exactly to order and so Victoria stepped in and created a masterpiece. I ended up going in and talking to them a couple days later and felt like they were friends I've known forever. They REALLY CARE about making it SPECIAL and they were truly two of the most genuine people I've met in the longest time. Their work is just STUNNING and I can't recommend them highly enough. If you want 5-STAR CUSTOMER SERVICE, and a truly ARTISTIC DESIGNER to create your designs, call them right now. I guarantee you won't be sorry! read more

I called them Wednesday to deliver Thursday and the Thursday they call and have some HORRIBLE EXCUSE about delivering the Friday which is today and they never delivered them!!!! I will be calling first thing for a refund horrible customer service and how horrible they were for a family friend who lost his father so disrespectful and embarrassing for us you should've be ashamed read more

I came to Infinity with a tall order for a bridal bouquet, 2 bridesmaids bouquets, and 2 somewhat large centerpieces for my wedding with VERY short notice of 3 weeks. My consultation was so great, they were very attentive to what I wanted and delivered a beautiful product! My bouquets and centerpieces were beyond my expectations. Highly recommend this store! read more

Stunning and lush bouquets. Perfectly balanced and made our recipient feel so special. Thank you for the delivery tracking as well! Great peace of mind. Can't wait to order from you again. read more

Infinity Floral Design - Vibrant Sunny Rose Bouquet - Florists Near Me - Surprise, Arizona

Can't really complain. For some reason, roses are expensive? I almost blew it, Requested an order a few day before my wedding anniversary. They had no problem of getting it delivered at my requested date and time. Wife love it, and was very happy. Always makes them feel special receiving their roses at work. I ordered two dozens of roses, surprisingly, they lasted for almost two weeks! At least the $100.00 lasted more then a couple of days. Well worth a second try in the future. read more

I needed a floral arrangement in specific colors for a Celebration Of Life for a good friend. It was ready with the requested colors the next day! The arrangement was beautiful and I received several compliments at the ceremony! They did a great job!! read more

I wanted to go local and chose this company. Not only was the bouquet exactly as the photo looked, the delivery driver called me to tell me the person wasn't home and exactly where the arrangement was placed. She also called the receiver of the arrangement to let her know where it was placed. In addition, I received a photo of the actual arrangement and it is beautiful! GREAT job, Infinity Floral Designs! I will be purchasing again! read more

So disappointed in this floral shop. Customer service is non-existent. My dad orders Valentines flowers every year (37 years and counting) and they were never delivered. The same thing happened with this company 5 years ago and we tried to give them another chance and shop local. NOT even a apology or an attempt to make it right. They don't answer their phone and could care less that they ruined a special moment for my family. Beware!!! This company cannot be trusted for your special occasions. I will make sure that my local friends and family do not shop here ever again. read more

I called on Wednesday morning before Mother's Day and placed an order for a specific type of flower in an arrangement - almost $100. I was told delivery would be sometime that week. I left my phone number so I could be notified of delivery or if there was a problem. The arrangement was delivered on Sunday at 3pm. I was fine with that. What I'm not fine with is the arrangement they delivered. Not even close to what I asked for in color or type of flower!! In fact, it looks very much like something put together with left overs - a little of this, a little of that. And one day later it's already falling apart. I tried to call the this afternoon during business hours but they weren't answering and there was no option to leave a voicemail. This was for my 91 yr old mother who is quarantined in an assisted living facility. I haven't seen her in months. I am so disappointed about this! read more

Called in yesterday a order for MIL bday.. asked for red roses and wanted to spend 100 plus the delivery. Gave all info.. MIL never received flowers. Called today to question why she did not receive flowers and spoke to same woman who took order yesterday. She said no order was put in? But she DID remember taking the order over the phone. She didn't seem to get the this would make a customer upset because I wasn't charged.. I tried to explain that I'm upset because my MIL never received flowers for her bday!! I mentioned that I would make sure to write a review on yelp and she said she would dispute it because there was never an order ... yet remember she took the call from me and my cc info. She said that the person who puts the order will be in at noon. I waited till a little after 1 to call back and the manager would not get on the phone with me. Person who answered said I'm on the call back list. I would expect an apology.. maybe an explanation .. but to avoid and not take a call is a sign of bad business. Careful when buying from this florist.. read more

My mother-in-law had ordered an arrangement for her son's funeral. It was to be delivered this morning to the funeral home at 9am for a 10am service. The flowers were never delivered. The funeral director tried calling several times. He even drove to the flower shop, but the doors were locked. After the service, my mother-in-law called. The manager answered and was very unprofessional. She laughed and joked that they had just gotten to work. They had a COVID exposure and all had to be tested that morning. My mother-in-law asked why they hadn't called to let her know what was happening. The manager continued to be unprofessional, never apologized, and acted as if giving a refund would make amends for what happened. A mother buried her child today without the expected flower arrangement she ordered. And, had to deal with the added stress of not knowing what was happening. The attitude and unprofessionalism of the shop manager is not forgivable. Take your business elsewhere. read more

My daughter spent $150 on flower arrangement sent to me which lasted 2 days. The picture will show the third day I removed the dead flowers. For that amount of money I felt the flowers should have been fresh. read more

Infinity Floral Design - Florists Near Me - Surprise, Arizona

Ordered the flowers six days before my mom's birthday so there would be no issue with delivery. My mom is in a memory care facility and today is her birthday. She's been waiting all day for her flowers. At 5 p.m. my dad called and said they hadn't arrived. I called and was told they hadn't even left the shop to be delivered. The explanation was "we just got a late start today" I spoke to a manager who obviously didn't care. Said it was first come first serve and I should have ordered 3 to 4 weeks ahead - seriously there is that kind of a backlog for flower delivery on a Monday not around any holiday? I will say once they got there, the flowers were beautiful, but the lack of communication that the delivery was going out so late and horrible customer service when I called still make me cross them off the list for future flower orders. read more

We ordered a florist designed bouquet for our mom on Mother's Day and she just LOVED it! Mom was so pleased with her gift of colorful and beautifully arranged flowers that she couldn't stop gushing over it. Thank you for making her day extra special. We will be back! read more

I ordered an arrangement online (I live in GA) for my elderly (81) mother to be delivered on Friday, 12/21. She lives at Fellowship Square Senior Living and has just gotten home from the hospital. The flowers finally were delivered at 8:00 pm that evening. Who delivers flowers that late? This is not normal business hours! Since it was so late, they couldn't be delivered to her door and they sat in the office overnight. My mother had to go get them in the morning with her buggy and shlep them up to her apartment by herself. Not the delivery I expected. My mother lives in Fellowship Square on W. Bell Road, the same W. Bell Road that Infinity Floral Design is located on only 4.5 miles away. This was just rude of Infinity Floral Design, who never contacted me to see if the next day would have worked for delivery instead of 8:00 pm that night. Pick a different florist!! read more

My boyfriend sent me an arrangement for my birthday. Very pretty. Next morning, wilted and dead. Called florist who was skeptical but sent driver to pick up which was weird in itself. Received replacement next dsy. Day after that, again wilted and dead. Called again to ask for refund to be sent to boyfriend. Manager rudely asked me how I was taking care of flowers, temperature in my house and said I was the only one to complain in 6 mos. Would not give refund as against company policy and they'd already done their due diligence by replacing first time. The flowers used in both arrangements were already days old as they were in full bloom and beginning to get mushy. However, since most people don't complain, they obviously felt safe in using them. The very sad part for me is that my boyfriend passed away and that after 21 years of receiving birthday flowers, I never got to enjoy the last bouquet he would ever send. This place is a corporate run, money grubbing, institution with total lack of empathy and horrid customer service. You'll be sorry if you have flowers delivered from this place. read more

I've used their services twice now and have been very satisfied each time. Currently my go-to florists.

Lovely job, your delivery looked just like this photo. She loved them and I appreciated your following my directions, following through with the card delivery AND the text messages on the route to their destination. Top job--thanks, again. read more

I was in a rush because it was my sisters birthday. I didn't know what to do, I totally spaced! So my mind went to flowers because she loves them. I ran into Infinity Floral Design. With Urgent need of flowers because I was not prepared to meet my sister later on that day. The staff was amazing! how the staff worked with me so fast and help me be able to get these gorgeous flowers and balloons to my sister and made it look like it was planned lol. Thank you so much you saved me from trouble ! read more

Infinity Floral Design - Looks amazing‼ - Florists Near Me - Surprise, Arizona

This was beautiful arrangement that I ordered for my mother. I called and the lady I spoke with was very forbeaunderstanding. I was able to pick up the arrangement the same day i ordered it, my mother was extremely stoked about the arrangement. The company really worked with me and my needs and i couldn't be more happy. I highly recommend this company. The girls there were delightful to work with me and i'm very happy to have found this (little gem) flower shop! read more

We ordered memorial service flowers from Infinity and were very pleased with the personal service, patience and the beautiful flowers. It's common to worry about whether flowers will be delivered on time but Infinity delivered to the church right within the time window we requested, and the bouquets were beautiful. My work friends also sent a smaller bouquet to the house from Infinity and it stood out as most beautiful and colorful! We had two attempts to use other florists before we found Infinity and those were poor experiences so we highly recommend Infinity. read more