Subject: Inquiry Regarding Bakery Status I recently visited…read moreyour bakery location in Sun City and noticed that it appears to be closed. However, I also saw that your website is still active, though when I attempted to access it, I was redirected to another page. If you are no longer in business, you may want to consider updating or removing the website to avoid any confusion. I also wanted to take a moment to say that you have made many cakes for me over the years, and I truly appreciate the wonderful work you have done. Thank you for your time. Kind regards, Jennie

HIGHLY recommend this baker if you want someone with heart! She literally puts herself into her…read morecustomers and into her cakes. She recently did the most amazing gender reveal cake for my best friend. The cake turned out better than I could've ever imagined, and was AMAZING! Cut the Cake is our family's future bakery from here on out! Highly recommend!!

This is the best and only way to put and end to that sweet tooth! Not to mention a fun tradition…read morewith the family! Buy a bundle and take turns trying each flavor of the week and others out together! Crumble never lets us down! The freshest baked cookie ever, served hot, very moist and a little chewy just the way we like our cookies to be.

Thank you Andi for assisting me while you system was down! Customer service was fast and I was in…read moreand out!

I ordered this custom cake for my husband's 30th birthday. It was so delicious and everyone loved…read moreit! Great service, great communication, very friendly and professional!

Ordered Macarons, cake pops, and strawberries. Everything was beautiful and delicious!read more

I will start by saying that the owner was always quick to respond and she was willing to answer any…read morequestions I had. I live in CA but my sister and her family live is AZ, I was searching on yelp for a bakery who specifically made Vintage heart cakes, for my niece's 16th birthday. I found Amber's business through a quick yelp search and was able to quickly see that she creates beautiful desserts including the Vintage heart cake that I wanted to order. I immediately reached out and she let me know she can definitely make this happen, we messaged back and forth for a few days until I locked in my order on 09/07/2023 at 9:15am. I understand that this was short notice because I did need the cake for 09/11/2023 but she guaranteed it would be available and I sent the payment for $125.00. The morning of my sister was able to go to amber's place of residence to pick up the cake, Amber asked my sister if she was happy with the cake and of course my sister said yes because it was a gift from me to her daughter. My sister sent me pictures of the cake and I was not happy with what it looked like. Amber does have a strict policy which I completely understand (I signed the contract). I reached out to Amber and sent her pictures of the cake to show her that it was damaged without any error on our part (cake was picked up). She proceeded to let me know that she became ill on Thursday 09/07/2023 (when I ordered the cake) and she was unable to make/decorate the cake so she had her "assistant who is still learning" make it. She offered a partial refund of $25 and a discount on a future order or my sister could bring back the cake to her place of residence and I could receive a "full refund" minus the 50% retainer. I opted for the $25 refund because my sister lives 30 minutes away and was having a dinner party for my niece. I understood the terms of the contract but was upset that I didn't have an option prior to receiving the cake. If she would have sent me a message prior I would have definitely understood. A part of me feels she took advantage knowing I was in CA and the person picking up the cake was near her. My sister ending up taking the cake to Fry's so they can write "Virgo szn"on top of the cake and fix the frosting on the side of the cake. I will be attaching pictures of the cake+the inspo I sent+screenshots of our conversation.

NAILED IT!!!!! I asked for cake pops for a new launch for my company. These pops were the talk of…read morethe week! They were delicious and a spot-on representation of the product!! I am extremely impressed!!

I'm not sure I'd recommend her to make you a rainbow cake…read more I sent her a picture of what I wanted and I just have no idea how she messed this up so bad. She claimed "the purple and orange just got darker as it set" okay so re do the buttercream for the colors I asked for?

I found this business because they came out to a local festival to sell some of their baked goods…read more I had a brownie and a cookie which were priced a little better than some of the other concession stands. They were pretty good! You can get on their website to order custom cakes and desserts for your events if that is your fancy.

Good nice service really nice people decent cookies very crowded would say though overall really…read moregood experience like the cookies

I want to like this place. I really do. I have a sweet tooth, but every time I have been here the…read morecookies are just eh. I had a free birthday cookie, so I got a curbside of the Raspberry Lemonade cookie. First thing was that they used a real lemon slice on top, which was just garnish. A candied lemon would have been better. The cookie was thick and not quite baked all the way. Frosting was toouch and just not tasty at all. Have I gotten good cookies from here b fore? Yes, especially the pies and cheesecakes. Service is always wonderful as well. But it's hit and miss for sure.

Their cookies are almost always perfect at this location. The staff always makes up for the rest…read morethough.

The Crumbl concept was really great when it first came out. But now, $6 for one cookie? Ridiculous…read more They are good cookies, but not $6 good. And the customer service at this location needs improvement. The girls behind the counter are not very nice, don't smile, don't say thanks or anything.

This is it if you need some custom goodies with care and prompt assistance! Ordered a cake for my…read morewife's 60th and they came up an awesome design just from some basic phone conversation. Delicious cake with a beautiful frosting that wasn't too thick. We will definitely use them and have already shared their name with guests from the party. Give them a try!

I love supporting local and small businesses. Will & Rachelle run an amazing custom cake operation…read more The response time was very quick. They are easy to work with, very helpful and pros at what they do. Their cakes are a beautiful piece of art and delicious as well. They are my go to for my granddaughters custom cakes and theme parties every year. Love them & highly recommend Sugar Shells for great service, an amazing cake and done on time!