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Crumbl - Surprise

4.1 (243 reviews)
Open 8:00 am - 10:00 pm

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Dubai chocolate cookie
Rosa C.

I'm honestly so upset. This is my first time ever trying crumble and was disappointed. I love Dubai chocolate and the first time the brownie came out a month ago I didn't get to try it, and I seen it was coming back with strawberries so I had to get my hands on it. I came into this location at 9:30 am so about an hour after opening and they said they had them so I ordered one along with the salted Carmel cheesecake cookie and 2 other cookies. The Strawberries on this were disgusting and slimy and had a sour taste. And the Brownie itself was so dry and gross it felt like I was eating Chalk. The nerve to charge an extra 2 dollars for this crap is crazy and it's for a cookie that looks like it's been sitting out for days. It did not taste fresh at all you can literally see the juices of the strawberries on the top they definitely gave me a one that was a couple days old. And as for the Carmel one there was no salt on the top like they advertised and was disappointed when I got home and saw these 2 that I was most excited for. For the amount of money you spend on these you would expect some good deserts but it's so disappointing and I wish I could get my money back but no one ever answers the phones. Do not go and spend your money on this and save yourself the disappointment.

Crumbl free cookie coupon

I reached out to Crumbl almost two weeks ago regarding an issue with a free cookie coupon (see photo) and to express concerns about poor hand hygiene and food-handling practices I observed in the store. I received no response from this location. After sending a follow-up email today, I received a call from Mikayla H., who was extremely rude and unprofessional. During our conversation, she stated that "no one ever complains" about their location -- I suggested she read their Google reviews. She then mentioned that "Surprise customers complain more than any other store," and even remarked, "Surprise is Surprise." As someone who has lived in Surprise for over 15 years, I found her attitude dismissive and disrespectful toward our city. This experience reflects poorly not only on this location but also on Crumbl's overall customer-service standards. Do yourself a favor and visit Twisted Sugar at Prasada or another local bakery that values both customers and food safety.

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2 days ago

this crumbl cookie has amazing cookies it is all made great and great service provided

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Alex S.

We look forward to serving you more delicious moments! ❤️

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2 months ago

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Alex S.

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9 months ago

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Alex S.

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11 days ago

Great services! Always have the cookies I love. Moved to this area and so glad we found this location.

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Alex S.

❤️ Your support means the world to us!

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28 days ago

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Alex S.

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3 months ago

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Alex S.

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1 month ago

Good cookies, great for sharing, satisfying for those with a sweet tooth. Great location

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Alex S.

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8 months ago

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7 months ago

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Alex S.

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9 months ago

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8 months ago

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Alex S.

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2 months ago

The desserts and cookies are so good I could eat them every day. Please keep making them give out great deals.

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Alex S.

We're always baking up more of the best treats! See you soon for more!

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4 months ago

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Alex S.

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2 months ago

This particular location is always out of the popular cookies. Service is ok. The mint brownie was so good it took a week to eat it.

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Alex S.

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6 months ago

Cookies are good. Love the flavor and different options weekly . I think it's important to have flavor and it has just that

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Alex S.

Life’s sweeter with you in the mix! ✨❤️

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Friendly Staff. Cookies are always yummy, and as advertised. I look forward to the various cookies every week.

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Alex S.

Thank you! We love hearing from our dessert fans! ⭐️

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9 months ago

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Alex S.

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8 months ago

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2 months ago

Love it, amazing cookies, worth the wait, worth the $$$!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Alex S.

Your review brightens our day! ☀️ Thank you!

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8 months ago

Fix your drive thru menu screen! Also ask drive thru customers for their phone number so they can ear their points!

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Alex S.

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6 months ago

Fresh cookies and very professional workers . I always get my cookies here and have not been disappointed.

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Alex S.

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3 months ago

I love the snickerdoodle's and the service is always great! Can't wait to try the snickerdoodle thins.

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Alex S.

❤️ Your support means the world to us!

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9 months ago

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Alex S.

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1 year ago

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Alex S.

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9 months ago

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Alex S.

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11 months ago

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Alex S.

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2 years ago

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Alex S.

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4 months ago

A fun weekly variety of flavors keeps the experience exciting. Cookies are always fresh and delicious

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Alex S.

Thank you! ❤️ Looking forward to baking for you again!

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10 months ago

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Alex S.

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3 years ago

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1 year ago

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Alex S.

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11 months ago

Love!!! I always love their cookies! My favorite is the sugar cookie. Chocolate chip one, though isn't my favorite

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Alex S.

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2 years ago

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Alex S.

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2 years ago

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Alex S.

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8 months ago

We had the S'more's skillet. It was delicious! Cute packaging and the girl at the window was so nice.

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6 months ago

The absolute easiest and best way to share some love and some yummy cookies! The app makes it incredibly easy to order!

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Alex S.

Thank you! We love hearing from our dessert fans! ⭐️

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1 year ago

The best place to get a treat! Especially the snickerdoodles are the bomb. You really can't top this place.

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Alex S.

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7 months ago

Very Friendly employees and fast service!! Love the drive through and ease of ordering on the app.

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Alex S.

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8 months ago

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Alex S.

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9 months ago

Cookies there are so good and soft 10 out of 10 I'm gonna fs go again. And their service is amazing quick and very nice to customers.

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Ask the Community - Crumbl - Surprise

Do you offer any sugar free items?

Hey Mark, we do not currently offer any sugar free desserts.

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Creative desserts, cakes and pastries. Welcoming environment. Clean and eating area for deli.read more

Ordered 2 dozen cookies for our local fire fighters who have literally stopped a raging fire from…read morehitting our town, and a pastry each for the three of us: an almond bearclaw, a chocolate eclair, and a cherry danish. Ordered a cherry-covered cheesecake for the birthday girl. I don't know if the person serving us was being funny - or thought she was -- but instead of 24 cookies, we only got 19, which filled the very small box and broke almost 1/3rd of them. Instead of the cherry danish, we got a cream cheese danish; the cheesecake was nowhere to be found; the chocolate eclair was also missing. We came back into the store and the person who served us was nowhere to be seen, so we re-ordered the eclair, cheesecake, and cherry danish. The cream cheese danish was disappointing: it was cooked with bready-dough, and the cream cheese filling tasted like it came from a can. The best bakeries usually use a laminated dough so that the danish comes out crispy and buttery. Many of the best bakeries use a homemade filling so that the fruit is at its peak of flavor. We didn't know about the cookies, which we'd kept sealed in a cold bag to prevent the chocolate from melting in the 100° heat, and to keep the cookies from being crushed. It wasn't until we got to the fire department that we learned that the cookies were jammed into the tiny box so crowded that they broke as more were added, and that we only got 19 instead of 24. I don't know why was wrong with the young woman who took our order. Maybe she was in a mood, or stoned. I don't know. We were pleasant and we had a moment's exchange (between my friend and I) about what to get for the birthday girl... maybe we strained her patience to the breaking point with a discussion of 3-4 seconds. I don't understand how the items we originally ordered were missed, because we pointed to the pastries we wanted by touching the display case at each tray we selected for our choices. I'd hate to think that she treats others that way, or that she had in mind to treat us poorly. Too bad, because the pastries and cakes looked delicious, but we're left with the choice of not going back, or having our order filled by someone who doesn't fill our orders properly. Time will tell.

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It was national ice cream day on Sunday, July 16 and our family and I enjoyed new ice cream spot…read morethat we found. We found this location via Instagram and was excited to learn that they had five one get one free on all ice cream and shakes on this day. Service was friendly and love the game options available to play as a family. On their website, they have special still out the week on certain days. Overall, it was good.

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Crumbl - Surprise - bakeries - Updated May 2026

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