Thank you Andi for assisting me while you system was down! Customer service was fast and I was in and out!

I stopped by this location this past Friday evening to pick up a sweet treat since I was already in the area. One of their featured items, the Cinnamon Square, was available but ending today, so I didn't want to miss it. You can download the Crumbl Cookies app to place orders online and earn reward points on your purchases. I actually used the Uber app this time since I had some credits available, which helped cover part of the purchase. They do have an option to add your rewards account, but currently it doesn't allow you to earn points when ordering through Uber. Hopefully that will be a feature in the future. When I arrived, the staff greeted me right away. I let them know I already had an order placed, and they quickly handed it to me. One thing I noticed this time is that they didn't open the box to show the cookies before handing it over. Usually they show you the order to make sure everything looks good before you leave. I did check the box once I got to my car just to make sure everything was correct, and it was. Tip: If you get the Cinnamon Square, warm it up in the microwave for about 20 seconds once you get home. It makes it nice and warm and even more delicious. Also, just a heads-up: ordering through the Uber app is a little more expensive than ordering directly through the Crumbl Cookies app. This Crumbl Cookies location is in the plaza across the street from Fry's Food and Drug, next to Dunkin', Freddy's Frozen Custard & Steakburgers, a pizza spot, and several other businesses in the area. Overall, it was a quick and easy stop for a sweet treat, and the Cinnamon Square was definitely worth it! read more

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Really disappointed on how management (and corporate as a whole) has handled this whole Dubai brownie situation. I was able to place an order through the app for the brownie on Wednesday morning for pick up at 8am. When I got to the store I was told that there was error and there were no Dubai brownies available. I was told that management did not change the option and allowed all these orders to go through on the app. I was more annoyed that on my day off, I got up early to be there to pick up something they knew was not available due to the incompetence of management. Such inconsideration for their customers AND employees who had to deal with the mess. DO BETTER for your customers and staff!! read more

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I think crumbl in general just hires rude employees! It's a treat to get these cookies. No more, I think I don't need to spend my $ at this establishment. read more

I haven't been here for about 5 months and the order screen is still completely broken. Can't tell what you are ordering unless you have a phone or they read the list of available cookies. You would think they would fix it right away. But 5 months? Lame. The quality of the cookies. Downhill! My tres leche cereal cookies was old. What the heck happened? The food, the building all went down the hole! read more

Great services! Always have the cookies I love. Moved to this area and so glad we found this location.

The stars are just because the cookies are delicious. The very few stars is because the employees act like they hate being there and provide crappy customer service. They don't greet you, they eventually acknowledge that you're there, and then they act like they're annoyed that you are there. Placed my order, she showed my the screen and asked if it was right, there's a whole screen full of info and I felt like she'd throw something at me if I took too long reading it so I just said it was right. Got all the way home and two of the cookies are wrong. If there was a different location to go to I would. I dread going in here. read more

This is the best and only way to put and end to that sweet tooth! Not to mention a fun tradition with the family! Buy a bundle and take turns trying each flavor of the week and others out together! Crumble never lets us down! The freshest baked cookie ever, served hot, very moist and a little chewy just the way we like our cookies to be. read more

Great service delicious cookies! I can't wait to go back. And munch on more cookies. They were so good. Everybody was so friendly and I love the point system. read more

I reached out to Crumbl almost two weeks ago regarding an issue with a free cookie coupon (see photo) and to express concerns about poor hand hygiene and food-handling practices I observed in the store. I received no response from this location. After sending a follow-up email today, I received a call from Mikayla H., who was extremely rude and unprofessional. During our conversation, she stated that "no one ever complains" about their location -- I suggested she read their Google reviews. She then mentioned that "Surprise customers complain more than any other store," and even remarked, "Surprise is Surprise." As someone who has lived in Surprise for over 15 years, I found her attitude dismissive and disrespectful toward our city. This experience reflects poorly not only on this location but also on Crumbl's overall customer-service standards. Do yourself a favor and visit Twisted Sugar at Prasada or another local bakery that values both customers and food safety. read more

Crumbl - Surprise - Crumbl free cookie coupon - Bakeries Near Me - Surprise, Arizona

Good cookies When they have inventory, been a few times and they are out of cookies Service is ok read more

I'm honestly so upset. This is my first time ever trying crumble and was disappointed. I love Dubai chocolate and the first time the brownie came out a month ago I didn't get to try it, and I seen it was coming back with strawberries so I had to get my hands on it. I came into this location at 9:30 am so about an hour after opening and they said they had them so I ordered one along with the salted Carmel cheesecake cookie and 2 other cookies. The Strawberries on this were disgusting and slimy and had a sour taste. And the Brownie itself was so dry and gross it felt like I was eating Chalk. The nerve to charge an extra 2 dollars for this crap is crazy and it's for a cookie that looks like it's been sitting out for days. It did not taste fresh at all you can literally see the juices of the strawberries on the top they definitely gave me a one that was a couple days old. And as for the Carmel one there was no salt on the top like they advertised and was disappointed when I got home and saw these 2 that I was most excited for. For the amount of money you spend on these you would expect some good deserts but it's so disappointing and I wish I could get my money back but no one ever answers the phones. Do not go and spend your money on this and save yourself the disappointment. read more

Crumbl - Surprise - Dubai chocolate cookie - Bakeries Near Me - Surprise, Arizona

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Yummy cookies, I love the 3 leches cake it's soooooooooooooooooooooooooooo good. Try it!

Buckeye cookie is good. Other than that can't say much about Crumbl..... They put waaaaay too much sugar and butter in their cookies. Only reason they taste Okay. I'd rather choose health. Even this place once a week is terrible for you. Please cut the sugar in half guys you're hurting your customer's. You want them to live longer to buy your cookies for longer period of time... YES....? read more

Fast and fun gift for kid that made them super surprised today. Kiddo said this weeks cookie was great. Just did drive thru but it was quick. read more

Cookies are good. Love the flavor and different options weekly . I think it's important to have flavor and it has just that

I walked in at 9:40pm, store closes at 10. The two high school girls look at me like a deer in the headlights, after ignoring me in the drive thru. I said 'are you open?' They said 'what do you want' with attitude. Then they give me my cookies completely on top of each other, which ruined the frosting. Fire those girls, absolutely atrocious customer service. It's sad to see how bad customer service is with younger workers these days. read more

Friendly Staff. Cookies are always yummy, and as advertised. I look forward to the various cookies every week.

The screen is broken... and has been for months. We are all supposed to get online to know what to order? The cookies we ordered look thrown together. Now you have to have the app redeem your Crumble cash? They are always out of cookies! Crumble... are you really interested in doing what's best for your customers? It seems like you've given up. read more

Crumbl - Surprise - Ugly cookie - Bakeries Near Me - Surprise, Arizona

Good cookies, great for sharing, satisfying for those with a sweet tooth. Great location

Great food, rich flavor, and cost effective. The service is great it takes no longer than 5 minutes every order. My experience at crumbl is always pleasant. read more

Fix your drive thru menu screen! Also ask drive thru customers for their phone number so they can ear their points!

The desserts and cookies are so good I could eat them every day. Please keep making them give out great deals.

Fresh cookies and very professional workers . I always get my cookies here and have not been disappointed.

This particular location is always out of the popular cookies. Service is ok. The mint brownie was so good it took a week to eat it.

Cookies are great but I strongly suggest DO NOT ORDER ANYTHING ONLINE. I was charged for an order that I didn't receive and have been trying for almost 24 hours to get a hold of Crumble. No response from online chat. You log into chat and it starts a chat for you and you just sit there for hours with a message showing that they're busy. The store that I ordered from doesn't answer the phone. I called another store, no answer. I left a message and did not receive a call back. I'll have to dispute the charge through my credit card company read more

I ordered a Cookies & Cream Brownie. After cutting into it, there was a piece of hair in between the frosting and the brownie. Ew, gross! The employees NEED to wear a HAIR NET! I'm so disgusted with this location. When this location opened, it was great but now it reeks of havoc! The customer service is in need of major improvement. Attitudes and monotone. They display an unhappy attitude! Lousy menu selection. They hardly ever answer the phone which really creates a problem if there is a discrepancy regarding my order. These young kids who work there don't care about the company and nor do they care about their job! That's why I seldom order anything which has been 1-2 times a year. After this incident, I'm not going back! I'm done with Crumbl! read more

Crumbl - Surprise - Bakeries Near Me - Surprise, Arizona

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I've never had them before, even though everyone raved about them. Well...they were fantastic. I loved all of the cookies and will be back. They are expensive, but worth it. Don't be like me and wait to try these great treats. read more

This Crumbl location is consistent with all the others across the valley. This is the first time I get a fresh cookie, as my only experience was when people brought them to the office. It's certainly a wonderful experience to taste the warmth of the cookie - but I 100% suggest you have a cup of milk handy. I ordered the Texas Sheet Cake, it was okay. I don't think anything was necessarily wrong with the cookie, or just wasn't my preference. The staff was fast to attend to me and serve me the cookie. The location is built in a to-go layout, as there is not much of any seating in the interior of the location. If you've never tried Crumbl, I suggest you give it a go. Just keep in mind that the flavors change every week, therefore, the Texas Sheet Cake may not be available when you visit. read more

Crumbl - Surprise - Texas Sheet Cake - Bakeries Near Me - Surprise, Arizona

Love it, amazing cookies, worth the wait, worth the $$$!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I love the snickerdoodle's and the service is always great! Can't wait to try the snickerdoodle thins.

My husband and I ordered 2 pumpkin chocolate chip cookies. The cookies were basically batter upon opening. They were raw inside and inedible. We were really looking forward to these weekly flavors. I understand that the store was busy at the time, but the customer service was lacking. It's unfortunate that we couldn't even eat our cookies after not having the best experience ordering too. read more

Check your cookies before leaving the drive thru, they weren't like what they were advertised. I got the mini 12x and it came out to $35. I called and they did offer a refund for the cookies but was gaslit a bit saying they were the ones to pack the order, I definitely wasn't lying about the quality as you can see what is pictured. I just wanted them replaced. read more

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I did a delivery order of some cookies and milk. When they arrived the box was completely empty. It was very obvious that nothing had ever been in the box. I called the store and the person I spoke was super dismissive. I explained to them the box was empty and they told me to call door dash but they remember putting the order together and insisted the driver must've taken them. When I called the store back, another person I spoke was actually able to assist me by issuing me a refund after I explained the situation again. I'm disappointed that I waited over an hour for nothing but an empty box. Skip this location and go literally anywhere else. read more

I have never been to a Crumbl until today. One of my children asked me to pick up a couple of specific flavors, so I found this one while in town for an appointment. There was even a drive-through!!!! read more

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Love!!! I always love their cookies! My favorite is the sugar cookie. Chocolate chip one, though isn't my favorite

It would have been resolved if you employee would have just apologized for it taking so long instead of an uncalled for comment. I recommend training read more

A fun weekly variety of flavors keeps the experience exciting. Cookies are always fresh and delicious

We had the S'more's skillet. It was delicious! Cute packaging and the girl at the window was so nice.

Drive thru ... very convenient. The only thing that was a bit of a downer was the person that was tending to the drive-through was very rushy. She also didn't wipe off the banana pudding off the edges of the cup before giving it to us and also did not give us spoons!! read more

Crumbl - Surprise - Banana pudding and lemon glaze and Rodrigo cookie - Bakeries Near Me - Surprise, Arizona