I believe this is my first time leaving a one star review...and I'm not upset about it because this business deserves it (I'd leave zero if I could). First of all, I don't live in Miami anymore so to celebrate my mom's birthday, I thought it would be nice to send her a cake with a balloon and flowers. I know for a fact that Edible Arrangements is supposed to call the recipient before delivering, especially since they were going to be delivering cake. I read the FAQs and did all my research and the FAQs even say Edible® may leave the gift with the front desk, security, or the receptionist with specific instructions to refrigerate immediately. It does not say anything about leaving the package unattended. Their emails also say: From hand-designed to hand-delivered. This was NOT hand-delivered. So I called the store and let them know that I had received an email saying that it was delivered, but my mom wasn't home...how did they deliver this then?? The lady who answered said they probably left it at the front door and I told her a cake??? They left a cake at the front door?? She proceeded to leave me on hold for about 15 minutes, which I didn't care since she did explain that she was calling the driver and then her general manager. Well she spoke to the driver and the driver told her that she called the number she was provided with and no one answered so she left the cake outside of the door. Instead of taking the cake back to the store and calling me to let me know that no one was picking up or attempting later, she decided to be lazy and leave it by the door. A cake. The general manager didn't seem to care much either since I haven't received a call from her after leaving my number. I told the lady I would either like a refund or a redelivery because it was absurd to leave a cake outside the door....its a cake...it's perishable....and she assured me that I wouldn't be getting a refund or a redelivery. Oh the lady I spoke to? She is apparently a store manager, but doesn't know how to do her job. I'm honestly wondering how people even get these "manager" jobs...you can tell when someone doesn't like their job. Anyways I'm sad to say I've had a horrible experience with this store. If you are out of the city/state please do yourself a favor and DO NOT ORDER FROM THIS STORE. They will leave your cake/fruit etc outside in the heat. Fine I will say it's in a thermal bag, but the whole point of edible arrangement is for the products to be hand-delivered hence their email saying from hand-arranged to hand-delivered... read more

What an absolute joke of a service. The delivery was scheduled for 1:30 and didn't show up until 4:30,three hours late like it's no big deal. Completely ridiculous. If you can't handle basic timing for something as simple as fruit, you shouldn't be in business. And customer service? Even worse. Rude, dismissive, and totally useless. No apology, no effort to fix anything, no sense of responsibility whatsoever. It honestly felt like they couldn't care less about wasting people's time. Save yourself the frustration and go literally anywhere else. This place is unreliable, unprofessional, and clearly has no respect for its customers. read more

Worst service ever. I paid for the 1 hour delivery since it was my mothers birthday. When I called at 2PM the lady said that the driver is almost here and that it would be there latest 2:30 (the order was placed at 12:30) We did not receive the order until 5pm. I called every 45 minutes and the lady kept saying every time that it is on the way and will be there in 30 minutes. I spoke to the uber driver and they said they never got the order to pick it up until 3:30. Ridiculous read more

This my 3 time ordering from this location they or not ready be in this location at all I placed a order today n ask th if is gonna be delivered before 4 they said yes cause is a business it's 5pm n still have got it the same thing happen with my 2 other orders now I been calling for the past 4hrs trying to to cancel get my refund this is not right for a big company to have people like running the business name so bad read more

Edible Arrangements 13746 N Kendall Dr, Miami, FL 33186 Gift shop rockiejohnnykrismaar 173 points   19 minutes ago I would give NEGATIVE 5 STARS if I could! They failed to deliver Saturday before mother's day as promised. ON MOTHER'S DAY AT 6:30 PM we received the call that they RAN OUT OF FLOWERS! After much ado about nothing, my mother received a raggedy Christmas looking arrangement at 845PM. My mother is almost 80 years old! My father is almost 90! Inappropriate sloppy work...piss-poor planning! After speaking to corporate to complain and report them, we were promised our money back. That is when Cassandra called to initiate the proceedings for the refund. Jamila snatched the phone from her and said we were not getting any refund because they exceeded customer service excellence. Jamila's idea of customer service excellence was the fact that they called us to tell us they would not be making any delivery on Saturday as the website had promised when it accepted our payment for the Saturday delivery.. Her other idea of attributable factor to evidence of customer service excellence was the fact that we received a call on Sunday at 6:30 PM to tell us that they had run out of flowers. I explained to Jamila that there is nothing excellent about calling a customer to say 'we failed you'. Likewise there is nothing excellent about delivering to 80 and 90 year old recipients at almost 9 PM on Mother's Day when the day is absolutely over.. Corporate promised our money back; the store manager for this location instructed them to return our money and Jamila, who is not a manager, not a director, not a supervisor for anyone, blocked the employee who was trying to comply with instructions from her superiors. After the argument ensued at the location with Jamila, they called the police because I would not leave when Jamila ordered me to leave the store because I would not let her talk over me and run and rule me as she was doing with Cassandra. I hope the corporate entities will look at the video recording for the store, because Jamila actually MUSHED Cassandra in the face when Cassandra attempted to talk to me. She told her to be quiet and don't say anything to me. When I was speaking to Cassandra, Jamila told me not to talk to Cassandra and she told Cassandra not to talk to me. I asked Cassandra if Jamila was her boss and Cassandra just looked at me like a deer in the headlights. I also heard Jamila in the back saying that I was a troublemaker and that she had tried to do everything that she could to satisfy us. Really Jamila? Your corporate leadership and management was satisfying us and you blocked their instructions and their intervention. You are not a peacemaker. you are a provocator and you are inappropriate for the hospitality industry! Corporate is refunding our money but I am past the issue of the money. I am expecting a call from corporate leadership IN AMerica because of course when you call, everyone has an unknown accent. They tell you that they are in Georgia but it is highly unlikely that everyone in the Georgia corporate leadership team sounds like they're in the Philippines or Laos somewhere.. Customer service is at an all time low. Edible arrangements has a certificate of service excellence or something like that on their website but it means absolutely nothing . When someone calls me who is actually in America and talks to me and let's me know what they are planning to do, then I will come back and add the positive interaction to this comment if there is any positive interaction. In the meantime, I am considering legal action for their non-adherence to a contract and then having the audacity to call the police to make me leave the store because I would not allow Jamila to bully me. I am so disappointed with Edible Arrangements. You are a joke if you allow individual locations to carry and misrepresent your name and reputation in this manner. I am expecting a call from America! I also heard Jamila saying she would have slapped me! She's very fortunate that her "would" never became a "did". Ratchet, low-down, deplorable, reprehensible, dirty, sloppy, nasty MESS! ... and did I mention insubodinate???!! read more

Edible Arrangements - This is 2 days after delivery! My flowers came from a grocery store and are still beautiful. - Florists Near Me - Miami, Florida

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This business has lost respect for the concept of money, 6 strawberries with chocolate 28 dollars, that is a mockery of customers. It doesn't matter if the strawberries are big or small, it doesn't matter what brand of chocolate they use, they are charging for a cardboard box with 6 strawberries the same price of a dish of food in a restaurant. This company should be permanently closed. read more

Edible Arrangements - a red box with a brown ribbon - Florists Near Me - Miami, Florida

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Bought chocolate covered strawberries for Mother's Day. Half the strawberries were rotten. When I told the store the only thing offered was a 10 dollar gift card. Stay away! read more

They sent out a platter and it had spoiled grapes. The young girl behind te counter made things right. She was extremely nice and went over and beyond. read more

This is a very small store so have to look for it. The service is excellent.. Girls are very nice and helpful. The fruits are fresh and delicious. The arrangements are all beautiful and jummy... read more

Edible Arrangements - Florists Near Me - Miami, Florida

If I could give 0 stars, I would. I am writing this review to express my disappointment in the level of customer service I received. I found the lady in the front to be extremely unhelpful and rude. She has a dismissive attitude and talks to you in a condescending manner. I much rather drive further to a different edible arrangements location than to come back here and receive attitude from their rude employee. read more

Walk in. Store had several bouquets in fridge. Specifically asked clerk if they were fresh, she proceeds to tell me that they are all from same day. My bouquet had a Saturday sticker, reflecting freshness on day of purchase. Get to my house and noticed that plastic was very sweaty, when I opened it, the fruit was putrid to the touch, it was like mush, nothing about it could be saved and had to purchase another gift for family event. Suggest the Corporate office arrange surprise visits. Store 13746 N. Kendall Drive Miami, FL read more

I have used Edible Arrangement on many occasions for all types of edible gift treats, but this location has been in the Kendall neighborhood for almost 10 years and gotta day that staff goes above and beyond to make your occasion a special treat. read more

Edible Arrangements - Last minute gifts! - Florists Near Me - Miami, Florida

People Don't buy anything from here... they have the worst customer service.. their employees don't care about their job.. I feel disappointed.. I order some edible to my wife and she never go it.. they didn't provide with info about the delivery.. if anybody from corporate can send me a message.. i will explain it more details... We are in pandemic and instead of become better companies.. they rather lose customers... Go to other companies for services read more

I've made multiple orders to this exact Edible Arrangements Store and all my orders were done as expected. Fruits were fresh, order was completed earlier or on time, and service for pick up was friendly. I recently ordered two boxes of chocolate covered strawberries for Valentine's Day and their were two kind ladies helping at the front who also gave me a chocolate covered oreo, which I thought was kind. This store is definitely my go to for arrangements! read more

Called the store to complain about my order not being as pictured. The strawberries were so small it barely hold the chocolate stamp. The birthday candles were missing. The complimentary note was non existent. I called the store and they said they did the best with what they had instead of cancelling my order and allowing me to order from a different store. The package looked triste pobre. read more

Thank you Stephanie at the Edible Arrangements on Kendall. I contacted the store from out of town to get suggestions for my father's birthday. Stephanie was fantastic with suggestions, stayed in my budget and she found a discount on delivery. Wanted to thank Alexandra at Edible Arrangements Kendall location for her help with my Father's Day order. Alexandra was friendly and made great suggestions for my father's gift. He received his arrangement on time and is enjoying it now. This location is wonderful. Shout out to the driver who drove twice to my dad's house for delivery. She went out of her way to redeliver. Appreciated Stephanie was in communication with the driver and me regarding status of delivery. My father loved the arrangement and was eating the fruit when I called him the next day. Thank you Stephanie for your wonderful suggestions, and excellent customer service. You were an absolute delight to work with over the phone. I knew you would make sure that my dad received his gift. read more

Placed an order online for my niece that has covid. The system automatically chose which store to send my order to whish is 11645 Quail Roost Dr, Miami, FL 33157... After two hours I received a call saying that the store handling my order didn't have the item in stock and even if they did they couldn't do the delivery that same day as it was previously promised by their system. They couldn't do my delivery until Sunday or Monday. Manager Usbaldo at store located 13746 N. Kendall Drive, Miami, FL 33186, terrible service and uncooperative to get this issue resolved. I requested for a refund that will take 3-5 business days to be returned. I wont be ordering from Edible Arrangement again. I feel extremely disappointed. read more

Delivery gone wrong and COVID isn't to blame! My sister ordered an Edible Arrangement for my husband's birthday from the Kendall Location (Kendall & 137th Ave). She was told it would be delivered before 6:30 pm. We were home, waiting the entire day. 6:30 came and went, and the arrangement never arrived. We attempted to contact the store, but they close at 5:00 pm and don't have an after hours answering service. Needless to say my husband did not get his gift on his actual birthday. Around 8:30pm my neighbor noticed a WE'RE SORRY WE MISSED YOU flyer, on her front door, in my husband's name and brought it us. Apparently the driver attempted to deliver to the wrong address and didn't even bother to make contact by phone. Everyone makes mistakes but it's how you recover that counts. Which leads to the score I'm providing them. I gave them a 2 Star review because of how they handled the situation that could have been avoided with a simple phone call. Next day, I called them to advise we didn't get our delivery (since they attempted to deliver to the wrong house), I confirmed they, indeed, had the correct delivery address, and asked what now since they didn't hold up their end of the business transaction, the employee's response was, "We did do what we were suppose to because we did attempt to deliver." (Me: Yes, you attempted to deliver to the WRONG home, therefore no you did not do your job because we didn't receive the arrangement). The staff's response confirms they have no sense of responsibility or accountability, are not reliable, and severely lack customer service etiquette. She also argued that the delivery driver attempted to call us, which is BS since the phone number on file is mine and I never got a phone call, missed call, or voicemail. You would think since they messed up, they would at least attempt to make our delivery priority the next day, but no they did not. They told us we would get our delivery before 5:00pm however it arrived around 6:30 pm, an hour and a half later than they promised. Shame on you Kendall Edible Arrangement for: - Delaying deliveries after 5:00pm but not having staff available in the event of an after hours issue. - Not taking responsibility for your errors - Arguing instead of providing resolution - Not prioritizing undelivered orders due to your mistakes - not being reliable - not being punctual I'll think twice before I order a delivery from this location in the future. read more

Edible Arrangements - WE MISSED YOU Flyer - Florists Near Me - Miami, Florida

Walked inside and stood there for about 15 min in silence. I could clearly hear the employees in the back talking and laughing. I stayed there for a few more minutes answering emails before I decided to call and see if someone could come to the front to take my order. I called and the phone rang for a while. I heard more talking in the back but no one came. I called twice, letting each call go to voicemail and just decided to go behind the counter and knock on the employees only door. Finally someone came out. Not only did they not apologize for having a customer waiting for so long but every question I had about arrangements or desserts- they were out. They had very little in stock. All she offered was a 6 pack of chocolate covered strawberries she would still need some time to prepare. Needless to say I purchased nothing. read more

Thanks for following my instructions I specifically mentioned them, to notify me when they were going to drop it off( it was a surprise for a family member). Well what these overachiever did instead of notifying me, they went and called they were on their way with the secret present to the Birthday girl. Nice moves a-holes.... P.S. If you want to keep it a secret, definitely do not trust them. read more

The lady that was delivering the order didn't speak any English and was telling me the address provided to her does not exist. The address I gave her was correct. She gave extreme attitude to me over the phone and was rude to the people she delivered the edibles too. I will not be buying from this location again. read more

there worst ive ever seen wrong order super expensive and cant even get the order right. being a business owner myself when dealing with customer service is a #1 priority called to complain and asked for the correct item with a discount being that they screwed up the order. the best they can do was refund the delievery charge. pathetic very poor customer satification would not ever do business again super price for the shitty service they provide. would not recommend them for nothing. read more

My experience with them was lackluster and overall not good. I ordered two days in advance and spent over $120. The store closes at 3pm on Saturdays but my order did not arrive til 8pm so I couldn't call the check in even though tracking said "Order being arranged". When my order finally arrives the bouquet I ordered was not given to the delivery driver. This was for my mother's birthday. I have to call 9am to tomorrow for the flowers I ordered for today to be delivered or refunded. Would not recommend, go somewhere else. read more

If I could give them a worse review I would. You are paying for expensive fruits yet they deliver it whenever they see fit for them. I made an order last week for Friday it is Monday 7pm and I still haven't received anything. I called them and they said they only have one driver and he was sick so he wouldn't be able to make my delivery. I got a call from someone saying my address is wrong and she doesn't know how to get to my address so she doesn't know if she'll be able to deliver it. I told her my address yet she still said she doesn't know! Well use your damn GPS. This is such a horrible experience. I would advice never to buy from them because they have no idea what customer service really is. Such a disappointment. Thanks for nothing losers. read more

Horrible experience. I called in for the order and I was on hold for 45 minutes...I decided to go in person since it was close to my house while I was holding for them on the cell (58 min). Their excuse, their computer was not misfunctioning but no one went to the line to advise me so. The arrangement that was delivered was completely different than the one in the website. You can't run a successful business like that.. I was very frustrated and upset and let them know it. Will never order form them agan. read more

Simply Horrible!!!! This place is totally rediculous !!!!! Ordered my daughters arrangement at 1pm to be delivered by no later then 7pm.... it was 8:30pm and NOTHING!!!! Don't mind the fact that I called 3x's to confirm! This place is horrible !!!!! Total disappointment on my own daughters special day!!!!!!!!!! read more

Ordered online, payed and when I went to get it, the delivery guy took it with him...what? Yes, we can make u another one, she said, it will take about an hour. Not even an apology. Very Miami like balsero customer service. If you are charging so much for fruits, the least you could do is offer accurate and polite service. Geez! read more

There is always a way to gain back a customer and I have to admit, this business has gained me back in the most pleasant way possible. Nothing demonstrates customer care than the actual owner/management reaching out to a previously dissatisfied customer even after months have passed from their unexpected experience. Thank you Chris for paying close attention to your customer's concerns and making it better. HUGE example to other businesses in how to mend their customer relationship by listening, acknowledging and correcting the issue! read more

like ones a month i order Fruits. even at west palm beach Edibles shop and i love the service. fast and the ladys i talk to they are rely nice. today i make and order online at kendall store at 5:00am and the arrangement pick up was by 8:30. the store open at 8:00. i gets there at 8:10 the lady was really nice and ask her if have to wait and she told me nop. IT IS READYYYYYY. im HAPPPYYYY. 5 STARSSSS read more

Edible Arrangements - LOVE IT. - Florists Near Me - Miami, Florida

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I've ordered from Edible Arrangements before, but it was my first time ordering from this particular store - for Mother's Day. I can't describe the disappointment and how poor of a service a received from the delivery gentleman and the store. Long story short, I had ordered an arrangement for my mom, and I literally got half the stuff delivered. I called in and I was told to come in to the store to pick up the balloon and the lollipop, and that they'd give me a box of chocolate for free (which was nice of them), but really, I had paid for delivery and to surprise my mother on Mother's Day - that one went down the drain. So, thanks to this store I wasn't able to receive what I had paid for and surprise my mom the way I wanted to surprise her. Driving in was also an inconvenience but oh well, lesson learned - never ordering from here again. And let me just say, I get it, it's a busy day, there are thousands and thousands of mothers probably waiting to receive an arrangement from you guys but you had ONE job, and clearly, it wasn't done right. Lost a Customer right there and then! Update: The manager followed up soon after and resolved my issue. Stars changed from 1 to 3. Thank you. read more

Bypass this store and go to another. Every time you call I believe her name is jennine says she is super sick with a cold ,WTH??? In a food establishment?? Thank goodness I found another two establishments that will deliver the 3 arragments I send out at least every other month. This is so gross and sickening to have someone cough violently and snort while taking a food order, when asked are you sick?? she says oh yes, no way ! No order thank you. It happend twice and I found another place to order from. She is either trying to distroy this business and succeeding or just to dumb to see the damage to it by saying she is super sick. I have asked all my family members and friends not to buy me anything from here , and I won't endanger my friends and business associates either. STAY AWAY, ORDER FROM ANOTHER EDIBLE ARRANGEMENT!!!!! keep yourself germ and cold free. read more

They offer pick up services, which is great because it's close to where I live. Fruit is always fresh and delicious. Absolutely love the dipped fruit. Great gifts! read more

So disappointed. I love Edible Arrangements and usually we order from Downtown Miami or North Beach. The fruit is fresh... lasts for days and the chocolates are covered with a nice thick layer of chocolate. These boxes from the Kendall branch were rotten the next day. I received them as a gift like I do every week and the leaves on the strawberries were wilting as soon as I got them. The strawberries were half covered and messy looking. When you bit into them they were soggy and the bananas too. The apples were browning underneath the chocolate. Not impressed at all. Two boxes in the trash of what was meant to be a treat. Never had this experience with any other Edible Arrangements we've ordered from. A lot of money to waste on rotten fruit. We collected the 2 boxes on Feb 11th. Wouldn't order from them again :-( read more

Thank you for a horrible Valentine's Day experience!!! I had to work 16 hours on this day and ordered something special for my girlfriend. Well, there was nothing special about it. The whole day passed, she waited and waited and nothing arrived. There was nothing I could do. At 10 pm, as she was about to go to sleep, it finally arrived. An awful looking bouquet!!! About half of the strawberries had fallen off the stick and the Happy Valentine's balloon never came. $92 for this POS! Super overpriced, obviously couldn't handle the bulk of orders and didn't even offer a refund or credit. You just lost 1 customer and hopefully a few more after they read the horrible reviews you have and will receive due to your Valentine's Day disaster. Great business!!!! Will buy flowers from the flower lady next time. read more

I ordered an arrangement for my wife and was so happy with what we received. My call was handled quickly and with great success as the arrangement exceeded my expectations. Usually you order an arrangement that you never see, but I loved it first hand. Fresh is what my wife received and the Strawberries in chocolate was to die for. I recommend them. read more

I called the store pretty late in the day. I had forgotten to send a gift for a friends birthday. The girl on the phone was so accommodating she took her time and helped me choose exactly what I wanted. (I never realized they had so many items to choose from). I don't even think it was an hour and a half after I called that my friend got her gift. It really couldn't have been any easier or more pleasant. I will definitely use them again. read more

My boyfriend had ordered me an arrangement to come today (Valentine's day) about a week and a half ago. Today comes, and mind you, it was meant to be a surprise; he thought it would've arrived by the time he went to work but it didn't. So, he told me he got me an Edible Arrangement and wanted me to keep up with the tracking info since there wasn't any updating. The website had said it was "being arranged" for about 8 hours. I check back an hour before the store closes at around 6, and it still hadn't updated. I call the store, no answer. I call the customer service line, and it just hung up on me every time. The website was barely any help, too. I eventually got hold of a representative on the live chat who agreed that the service I was receiving was UNACCEPTABLE. While I was talking to the lady, it updates on his phone saying it was finally out for delivery. I check my computer and it says the same, but my phone says that the order was just NOW received at the store. It's now few minutes 'til 7 PM, and I'm sitting here without a Valentine's gift thanks to these douches. Thank you, Unprofessional Arrangements. (: read more

I don't know what she is talking about, but this place was phenomenal! The service was outstanding, the fruit was as fresh as i just picked them myself, the staff are lookers too, very well dressed and very helpful. Best white chocolate I've ever tasted read more