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    Edible Arrangements

    2.2 (38 reviews)
    Closed 8:00 am - 6:00 pm

    Services - Edible Arrangements

    Gift shops

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    a red box with a brown ribbon
    Giada F.

    This business has lost respect for the concept of money, 6 strawberries with chocolate 28 dollars, that is a mockery of customers. It doesn't matter if the strawberries are big or small, it doesn't matter what brand of chocolate they use, they are charging for a cardboard box with 6 strawberries the same price of a dish of food in a restaurant. This company should be permanently closed.

    This is 2 days after delivery! My flowers came from a grocery store and are still beautiful.
    Rockiejohnnykrismaar ..

    Edible Arrangements 13746 N Kendall Dr, Miami, FL 33186 Gift shop rockiejohnnykrismaar 173 points   19 minutes ago I would give NEGATIVE 5 STARS if I could! They failed to deliver Saturday before mother's day as promised. ON MOTHER'S DAY AT 6:30 PM we received the call that they RAN OUT OF FLOWERS! After much ado about nothing, my mother received a raggedy Christmas looking arrangement at 845PM. My mother is almost 80 years old! My father is almost 90! Inappropriate sloppy work...piss-poor planning! After speaking to corporate to complain and report them, we were promised our money back. That is when Cassandra called to initiate the proceedings for the refund. Jamila snatched the phone from her and said we were not getting any refund because they exceeded customer service excellence. Jamila's idea of customer service excellence was the fact that they called us to tell us they would not be making any delivery on Saturday as the website had promised when it accepted our payment for the Saturday delivery.. Her other idea of attributable factor to evidence of customer service excellence was the fact that we received a call on Sunday at 6:30 PM to tell us that they had run out of flowers. I explained to Jamila that there is nothing excellent about calling a customer to say 'we failed you'. Likewise there is nothing excellent about delivering to 80 and 90 year old recipients at almost 9 PM on Mother's Day when the day is absolutely over.. Corporate promised our money back; the store manager for this location instructed them to return our money and Jamila, who is not a manager, not a director, not a supervisor for anyone, blocked the employee who was trying to comply with instructions from her superiors. After the argument ensued at the location with Jamila, they called the police because I would not leave when Jamila ordered me to leave the store because I would not let her talk over me and run and rule me as she was doing with Cassandra. I hope the corporate entities will look at the video recording for the store, because Jamila actually MUSHED Cassandra in the face when Cassandra attempted to talk to me. She told her to be quiet and don't say anything to me. When I was speaking to Cassandra, Jamila told me not to talk to Cassandra and she told Cassandra not to talk to me. I asked Cassandra if Jamila was her boss and Cassandra just looked at me like a deer in the headlights. I also heard Jamila in the back saying that I was a troublemaker and that she had tried to do everything that she could to satisfy us. Really Jamila? Your corporate leadership and management was satisfying us and you blocked their instructions and their intervention. You are not a peacemaker. you are a provocator and you are inappropriate for the hospitality industry! Corporate is refunding our money but I am past the issue of the money. I am expecting a call from corporate leadership IN AMerica because of course when you call, everyone has an unknown accent. They tell you that they are in Georgia but it is highly unlikely that everyone in the Georgia corporate leadership team sounds like they're in the Philippines or Laos somewhere.. Customer service is at an all time low. Edible arrangements has a certificate of service excellence or something like that on their website but it means absolutely nothing . When someone calls me who is actually in America and talks to me and let's me know what they are planning to do, then I will come back and add the positive interaction to this comment if there is any positive interaction. In the meantime, I am considering legal action for their non-adherence to a contract and then having the audacity to call the police to make me leave the store because I would not allow Jamila to bully me. I am so disappointed with Edible Arrangements. You are a joke if you allow individual locations to carry and misrepresent your name and reputation in this manner. I am expecting a call from America! I also heard Jamila saying she would have slapped me! She's very fortunate that her "would" never became a "did". Ratchet, low-down, deplorable, reprehensible, dirty, sloppy, nasty MESS! ... and did I mention insubodinate???!!

    Liliana L.

    This is a very small store so have to look for it. The service is excellent.. Girls are very nice and helpful. The fruits are fresh and delicious. The arrangements are all beautiful and jummy...

    Last minute gifts!
    Rick M.

    I have used Edible Arrangement on many occasions for all types of edible gift treats, but this location has been in the Kendall neighborhood for almost 10 years and gotta day that staff goes above and beyond to make your occasion a special treat.

    WE MISSED YOU Flyer

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    Review Highlights - Edible Arrangements

    today i make and order online at kendall store at 5:00am and the arrangement pick up was by 8:30.

    Mentioned in 3 reviews

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