Never disappoints, staff is always friendly! Love the mix-ins - they also have vegan ice cream now.... read more

Cold Stone Creamery - Chocolate Ice Cream - Ice Cream & Frozen Yogurt Near Me - Cutler Bay, Florida

I used to love coming to Cold Stone Creamery - Old Cutler. It's the closest location to my house and I never had an issue before. Unfortunately, my recent experiences have completely changed that. The service has declined to the point where it's just not worth visiting anymore. There is one employee in particular who has helped me multiple times and is consistently rude. On my last visit, my "Like It" size was about 25 percent ice cream and 75 percent toppings. When I politely asked if he could fix the portion, he dismissed my concern and said, "This is a Like It," then continued on without trying to help. Customer service matters, especially at a place that used to feel fun and welcoming. I would rather drive out of my way to visit a different location than return here again. read more

had a great experience at Cold Stone Creamery! The ice cream was incredibly fresh and creamy, and I love that they mix everything right in front of you on the frozen stone -- it makes it feel customized and fun. There are tons of mix-ins to choose from, so you can really build something unique every time you go. The staff was friendly, patient, and generous with portions, which made the visit even better. The store was clean, upbeat, and had a welcoming vibe. It's definitely more of a treat spot than an everyday dessert stop, but it's worth it when you want something indulgent and high quality. Highly recommend for anyone who loves rich ice cream and lots of topping options! read more

Has a great Atmosphere. The staff knows their products very well, is always clean- super highly recommended!! read more

Cold Stone Creamery - Some yummy flavors - Ice Cream & Frozen Yogurt Near Me - Cutler Bay, Florida

Great service and always great ice cream :) staff was really helpful and suggested options! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Cutler Bay, Florida

The Cutler Bay store had great service and products. The staff is very helpful and pleasant.

Phenomenal experience. I placed my order over the app and everything was correct. Awesome customer service

Great service and the ice cream was delicious. The store is very clean and welcoming. Always great coming here.

Amazing service ! Wonderful staff and ice cream. I went late so I felt bad but the staff was super friendly t

Great! Awesome service and icecream. Was very kind and easy to order! .....

Friendly staff, even though they were swamped. Were managing well, all good. Employees were all very helpful

The ice cream is sooo good here and the costumer service is amazing. The employees are so sweet and patient.

Walked in ten minutes before closing and they greeted us with a smile and still took our order! Great service!!

great fast service with good options. Food is a good quality with a variety of ice creams to try. And the store is clean with a friendly ambiance. read more

rude manager hope she gets replaced. Terrible staff and very unsanitary. Ice cream was ok at best.

Service was great. They were all constantly asking if we needed anything else or if we were ok. Cold stones menu use to big huge, now I guess they only kept the most popular ones. They got rid of my favorite one, That's how I roll", even though they don't have it on their menu I always ask for it and they gladly make it . Cold stone ice cream is pricey but worth it every once in a while. This location has plenty of parking out front and bike parking as well. read more

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preordered a cake for my daughters 18th birthday a few days before the event.. effortless and easy and the pickup was smooth. only issue I had was there was a free delivery offer but it wouldn't allow me to select bc the order had to be below 25$. unsure if it's a glitch or what but no stars removed as the cake was EXACTLY as ordered and absolutely DELICIOUS! I wish there was one closer to homestead :) read more

The ice cream was awesome, and the customer service was even better. The only problem is that I have to take a long drive to Cold Stone. If it was a little closer to us1, I would get ice cream at least twice a month. read more

Last week i went to go eat ice cream with my family and i got attended by this employee, i believe her name was Fera. She gave me a nasty attitude and was talking with me in a VERY rude tone and i saw how she was treating her coworkers. She doesn't deserve to work in a friendly environment. read more

It's been awhile since my last visit but I'm back! I stop coming when there system was no longer giving me the reward points. I'm a fan of the Oreo overload and I usually get the gallon to go. I Drove by and noticed the line was short so I stopped in and got my favorite. And I found out later on that reward points are working again.., oh yea! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Cutler Bay, Florida

More times than not I will always recommend a cold stone. For nine dollars I expect to get a treat in every bite, not to have to search for hidden treasures. this location does not meet the standard. read more

It was a dark and rainy day, so what better way to brighten it up than with a little ice cream! What do you know, I happen to be right by one haha First of all, I've been going to Cold Stone Creamery since the first one that opened in my hometown, Boca Raton. Sadly, all the locations there slowly kept going out of business, and I honestly never understood why. Due to that reason, it's been a really long time since I had it, so you can imagine my joy when I learned that I was two and half miles away from one! I absolutely love their ice cream! It's so rich with flavor, creamy, and just delicious! It took me a bit to order because I was creating variations in my head with their countless options lol I ended up getting a LOVE it size (medium) of their sweet cream ice cream with brownie and rainbow sprinkles. Deeeeeelicious! I ate every drop! The employees were super nice and friendly too! If you are looking for a sweet treat made your way, then this is the place to go! Yum! read more

Cold Stone Creamery - Love it size (medium) Sweet Cream ice cream with brownie and rainbow sprinkles - Ice Cream & Frozen Yogurt Near Me - Cutler Bay, Florida

This neighborhood friendly cold stone is in the perfect spot to pop into for an impromptu snack, reward, dessert, little something to bury your sorrows in (but I digress). The ice cream is smooth and creamy. The toppings are varied and the specialty combinations inspired. Yes, this girl loves her ice cream. I found a favorite way back once upon a time and have rarely strayed since. The apple pie a la cold stone is the one. Tastes like.. Well an apple pie a la mode (so the name is not just a convenient coincidence) My son ordered something that might away me a little further from the dark side in the future... Oreo Creme ice cream. Ice cream made to taste like the cream of the Oreo. And I have always thought that the creamy part of the Oreo is the most preferred part. I would tell you how it was but it was gone before I had the chance to try it. And the service was good too. :) read more

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No matter what time of the evening I order from Uber Eats, it's always cancelled by you. The excuse is always "that you don't have what I ordered." And coincidentally, 5 minutes later you disappear from Uber Eats. I have had this happen 3 times and I then need to order from another Cold Stone. It's not distance since I live 5 minutes away, off of Old Cutler. So I don't recommend this place because of poor service and/or lazy service. If you want ice cream, go somewhere else or get it from another Cold Stone. read more

I called on Wednesday to reserve an ice cream cake for a birthday party on Friday. Just a precaution, as we have walked in and bought straight out of the case before. I was told that I had to order online. Okay. So I ordered the cake online early Thursday morning. Didn't receive and email until that evening saying they had to cancel the order, that they didn't have time to make the cake. Well, perhaps if you read your f@#$ing emails in a timely manner, you would have enough time to make the cake. Meanwhile, what am I supposed to do now, the evening before the birthday party? Bet you a dollar if I walked in tomorrow, there would be the cake I need in the display case. But will never know since I will never go to this store again. read more

It's nothing out of this world we were craving something sweet since there was nothing open around the house due to the power outrage around our neighbor. The tables were dirty and it was stating to get crowed when we left. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Cutler Bay, Florida

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This coldstone has to be the worse of any coldstone. Not sure where they find their staff but they are by far the worse at providing any customer service. Their is zero pride and the store is dirty. Feeling pretty disgusted about my latest visit. Where is management :( read more

Didn't have my favorite ice cream in stock. But my kids were able to enjoy the lucky charms ice cream

For an ice-cream shop, the flavor selection isn't that wide, bit they do have a lot of toppings and different products. The service in this store is always good, and I have to admit that ice-cream shop attendants usually have it hard, forced to deal with me trying to decide what to order (except in Kilwins, there you order the chocolate. Period), so their patience is appreciated. I ended up getting the lava cake with coffee ice-cream, one with chocolate ice-cream for my mother and a cup of chocolate ice-cream for my father. It was all good, but not great. I'm starting to think that the best lava cake with ice-cream (cheap-chain-restaurant-wise speaking) are from Denny's, it's a pity they don't have the ice cream flavor variety. Anyway. It is a good spot to go and eat an ice-cream, but it lacks... I don't know... you just wouldn't want to go, sit with friends and have ice-cream; you would go to get your ice-cream, sit while you eat it, and go. read more

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Giving it 1 star for punctuality....the high school kid in charge walked up to the door and opened it up about 12:05 and didn't say anything....he is still setting up as we are waiting for him to order. Finally got to order and are now eating our delicious ice cream with the lights off read more

Cold Stone Creamery - 12:09 and still closed.... - Ice Cream & Frozen Yogurt Near Me - Cutler Bay, Florida

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My first experience in a coldstone . This location as been here for a while and I always fought the temptation . I decided not to live in agony any further and give in . My debate was with the churro hot dessert or the strawberry blonde . I decided for the strawberry ice cream and it measured up to my expectations ! The waffle cup is the best accompany and the medium size is actually pretty big for one person . Also, the dulce de leche ice cream is to DIE FOR . Service was surpringsingly outstanding . To go order is the best since they cover with a top and then it gets a plastic wrap to hold in place . Genius . Please keep doing this. Will go back for those churros ! read more

Cold Stone Creamery - Strawberry Blonde ! - Ice Cream & Frozen Yogurt Near Me - Cutler Bay, Florida

If you're looking for your typical quaint ice cream parlor, this is it. Service A1, every time. They never NOT have a flavor run out. If you're complicated like me, where you must taste 3-4 different flavors before changing the 'Birthday Cake Remix', they also have the patience of a saint. I tend to go in the afternoon, and the longest wait time i've ever had was probably 15 minutes with about 4 people in line. Limited front parking but, parking's available in the plaza always. Everyone is smiles, although no one really says 'Have a good day' anymore. I'm telling you, this is LITERALLY your typical quaint ice cream parlor. read more

I love some good cold slab from Cold Stone. I love brownie and pecans with their chocolate cheesecake ice cream. My other holiday signature favorite is pumpkin ice cream with yellow cake and pecans or brownie and pecans (usually my fave mix add ons) The team here is nice and greet you at walk in read more

Not happening anymore. My family came in on a regular Sunday evening- no management, not enough staff, and over 20 people in line!!

This place never disappoints! The ice cream is so delicious however the young lady who was there at the time seemed to be a bit overwhelmed with all of the customers, she was the only one working the front area although there were two other people in the back they didn't come to the front to help. But she kept her composure. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Cutler Bay, Florida

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Waited for almost an hour due to the restrictions of how many people are allowed in the store...which is understandable. They had 4 people making ice cream 2 working on online orders and 2 working on physical orders. Sooooo slow. They just took their time. It appeared to be a bunch of high school age kids with no management in sight! I'm toooooo aggravated by the lack of professionalism. read more

After standing outdoors for over 15 mins (due to COVID which is completely understood) I was greeted with very rude staff stating that they are unable to mix any mixtures, they are only able to place the mixtures on top of the ice cream due to closing time. I believe as a true loyal customer, the expectations of your products are to be the same from the store opening hours until the doors are closed. I expect to pay the prices that are posted, because I expect the service and product to be remarkable. I'm utterly disgusted with the service I was provided and I'm sure these are not the standards of the company. I left with many other unhappy customers that were standing outdoors (arriving before the 10pm closing time). read more

Management...where ya at?! This place is clearly drowning... There was only one person making the ice cream despite the long line, a very nice girl. There were two people in front of me and I waited about fifteen minutes. The poor girl didn't have any resources. They were out of waffle cones, apples, napkins, and who knows what else. She was very apologetic. What's goin on there, Coldstone? A few minutes later, a man pops out from the stock room. He clearly didn't look like an ice cream server - he wasn't wearing a proper uniform. It looked like he was just going in there to give the poor girl a hand. Overall, I can see there's some money and staff issues going on and I wouldn't like to see this place go under. Get it together. PS- the ice cream was as good as ever. read more

Great ice cream, horrible service. Ordering online, through their website or a 3rd person app, is impossible. They don't even include all the topping on their own website!! If you call, they never pick up. You can tell after the first 2 times you try to call they'll intentionally send you to voicemail before the third ring. However, if you walk in they HAVE to serve up your order so they won't ignore you. read more

This store very disappointing my ice cream bowl was melted and soupy. I couldn't no get a dipped peanut bowl cause they were short staffed. Couldn't even offer me a little extra topping. Wanted to charge me for it. For the amount of money I paid don't. Was not a good experience. I have only been maybe 3 times. read more