Staff was super nice and informative on questions I had about what offerings they had and feedback…read morefrom other clients when I gave her my opinion on the new little Debbie cakes. I don't usually get Crumbl cookies because of the cost but this collaboration got me.

I'm including a screenshot of the promotion advertising one free cookie per person. Nowhere in the…read moreadvertisement does it say one free cookie per person, per app. This is where their customer service failed. I was there with my kids, but because only one person in our group had the app, I was only allowed to redeem one free cookie. I also purchased three of their thin chocolate chip cookies. They're so thin that two of them are basically the thickness of one cookie. When I questioned the promotion, every employee simply said, "It comes from our higher-ups." That wasn't a helpful explanation. I then asked for my receipt and the employee told me he couldn't give me one. I asked if they could at least add the rewards points to my account, but I was told it was "too late." They handed me all of the cookies in individual bags. I asked for a bag or a box to carry everything and she said I would have to purchase one for $0.49. I agreed, but then she told me I would have to get back in line to buy it. After already waiting in line once, being told to wait all over again for a simple bag/box was ridiculous. When I got home, all of the cookies had stuck together in the bags, making them difficult to separate without breaking them. Overall, the customer service was disappointing from start to finish. Between the confusing promotion, the lack of flexibility, being unable to get a receipt or rewards points, and the poor packaging, this experience gave me no reason to return.

Loved my experience! Lily was so great and she's so niiiice! I would definitely come back again…read morewith my friends

My second time here, and it's Halloween! I needed a treat, so what's a better sweet treat than…read moreNutella nitrogen ice cream?! It's busy, and there's just one girl working. She's doing it ALL! And she has to actually make it, too! I chose a small Nutella. $10!! Terrific & fun, but pricy as all get out. It's fine for a fun Halloween splurge, but def not your everyday stop. If u r into a fun Nitro experience, go for a special time. I'm good til next Halloween, haha! Thx 4 following me, Happy Halloween 2026! ~Tami in Miami ; )

These cookies are amazing! I ordered two chocolate chip sea salt and two birthday cakes for my…read morebirthday. I have a big sweet tooth and decided to treat myself to these. They were so soft, gooey and delicious. I even put a candle in one so my family could sing happy birthday I admit I was a bit taken back by the price, but I enjoyed them so much that it was totally worth it.

Made to order delivery and pick up service... ive seen them since a write up i saw some time ago…read moreand was always interested in seeing if they lived up to the rave review.... well ill say no more because they definitely do! What i really like are all the options that are not the same that you see everywhere else. The other is like when cupcakes were all the rage.. "signature cookie" prices have skyrocketed along with the hype but sadly its not even reflective of what ur getting. Here they delivery big on the quality while prices are realistically reflective of what a good cookie should costs. Very happy with my order! Thank you!

Super cute spot for some. coffee, dessert and other sweet treats. They have dough cones sprinkled…read morewith cinnamon and sugar and other sugars. They have small desserts which they keep refrigerated. I only had coffee which was great but moms had this apple dessert which she devoured. I'd say check it out if you have a sweet tooth. Take your time with the menu cause they have all different treats in and out of cones and ice cream and delish treats.

I have been eyeing this place for a while for its unique usage of cone bread. Located in the main…read moreentrance of Dadeland Mall you will find Chimney cake which has both a savory and sweet menu. It took two visits for me to try more than one item. During my first visit I only ordered the ham and cheese cone which contained the standard ham and cheese while the cone was not really toasted. We decided to give a second chance and ordered their caprese cone and trio of their dessert options . This time the cone came warm and toasted, making it a lot more tastier. For dessert we ordered dulce de leche, Nutella, and guava with cheese. The cones were dusted with cinnamon sugar and were excellent, with my personal favorite being the guava. I really like the concept here I hope to see it grow to other locations.

Looking for a delicious late night ice cream dessert I decided to take a drive to ChillN as I…read morehadn't been in quite some time! It never disappoints! The service was great and we got our orders right awayMy boyfriend and I each made our own desserts and took some home to go for my parents! I got a Biscotti brownie and cookie dough ice cream which was delicious but my boyfriend's order blew mine out of the park with the Salted Caramel ice cream as a base, Oreo, cookie dough and a hot caramel drizzle on top! I love the texture of the ice cream and being able to have so many options to customize your order. Being able to try something different each time is exciting and I look forward to creating different ice cream combinations every time I go! The ambiance of the restaurant is fun and there is indoor and outdoor seating options available! I can't wait for my next late night snack adventure to ChillN!

Although we usually enjoy a trip to Chill-N, they had a promotion I received in an email - two free…read moreMix-Ns on Halloween. When we went there at 7:45 there was a sign that said they closed at 6 PM on Halloween. Poor public relations and customer service.

These cookies are delightful and I love how every week we get different flavors. Especially the…read moreservice is amazing and ambiance is so clean and great place to be

My daughter was in the mood of some cookies and told me to take her to Crumbl. Upon entering I…read morenoticed how minimalist it felt for a cookie shop and we ordered their mini chocolate chip cookie and strawberry frosted which is one of their most viral. I was not really impressed, the cookie was not chewy for me, the taste was good but I need the right texture.

I feel so grateful that I get to write a review because I didn't order during regular delivery…read morehours. Instead, when I inquired through the website in the afternoon about how I could get some brownies because I didn't live near FIU, one of the owners went out of their way and delivered my order to my place of work in Doral. Thank you, thank you, thank you, Mr. Rubio! I ordered through the website for myself, my boyfriend, and several coworkers. The order consisted of 6 brownies: 2 Oreo White Chocolate, 1 Oreo Chocolate, and 3 Dark Chocolate Traditional. These brownies were HUGE. For the price, I think it was pretty fair, about $3.25 each; the only thing is you need to order at least 4 for them to deliver. And there's no brick-and-mortar place just yet, at least not to my knowledge, so delivery is the only option. My favorite had to be the Oreo White Cookie. It was more ooey gooey than the traditional, and I loved the little browning of the icing on it. The traditional were more solid than ooey, but if you're looking for a little less sugar, they're the way to go. So you know, the icing on these brownies doesn't cover the whole thing, it's a squiggle across the bar. I liked it because it was less overwhelming that way. The only thing that I found lacking was the fact that I didn't have a glass of milk or cafe con leche to enjoy with these brownies. Now I know what to prepare for the next time I order from Rubio's. The brownies, the service, and everything about the transaction was above average. I highly recommend them! :D

We just came across an article in Miami New Times and were craving chocolate. Alfredo took our…read moreorder and was very nice and friendly. Gaston delivered. He called prior to knocking in case we had sleeping kids or a dog. So considerate! Absolutely superb customer service! The brownies were warm and delicious! We ordered walnut, traditional and fudge. So far the walnut is fantastic! We are going to try not to be glutenous and save the others for later. Good news: so worth it! Bad news: they are going to end up with a lot of our $$

Food - delicious. I have tried the mochi donuts, the corndog, fries, and the wings. All were finger…read morelicking good. Service - pretty quick but the staff can be friendlier. Ambiance - pretty small shop but they make do with what they have. The decorations are very cute.

Walked in with my son for the first time and he liked his taro milk tea BUT service is horrible…read more The 2 young men that were working did not say hello or welcome. Both workers were eating in front of the cash register and while they ring you out he is on his phone. As trump would say "you're fired !"