Excellent customer service, beautifully packaged birthday presents with attention to detail from this location! Lubbock Edible Arrangements created a birthday box of chocolate covered strawberries and pineapple. I was also ordered a birthday cake pop and some Texas Tech pineapple dipped in chocolate. They look amazing for my daughter-in-law who lives in Lamesa but graduated from Tech with my son. The owner of this location got involved with my request and specifically made a package just for her and found someone to deliver it. This is above and beyond what anybody else was willing to do for us and we are eternally grateful. We live in California it was impossible to get this special gift delivered without her help. I called the edible arrangements 800 number and they told me they could not deliver this package to La Mesa Texas. We will order again many times from this location in the future because they really do care about their customers and the food is healthy and delicious. Thank you for your service. read more

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I received two baskets for mother's day. Both baskets came with spoiled fruit was not edible . they ruined my mothers day. , then give u the run around just trying to get in touch with them. I suggest u spend your money else where. read more

I made an order on 12/13/24 for a delivery on 12/23/24. The order was never delivered. I called the corporate office on 12/24/24 and they informed me that the store was closed for the day. I thought by ordering 10 days in advance, my order would not be screwed up. This was supposed to be a Christmas gift to my family. The only good thing is I received a refund. read more

My husband ordered me a chocolate covered strawberry arrangement for Valentine's Day. The order never showed up. Today he attempted to call and of course no one answered. He was able to go to the store and they said we are sorry we had over 400 orders. Well of course yesterday was Valentine's Day. But we can make it give us 15 minutes. For sure not a 111.00 experience. read more

I place an order o 12/11 for a delivery on 12/23. On 12/23 I received an email stating it could not deliver the gift and would reach out to the recipient. I called the Lubbock store to see when they would call the recipient, I had to leave a vm. The next day, I called again 2-3 times and all I could do is leave a message. No one had contacted the recipient either to reschedule. On 12/26 besides leaving a message I also emailed. No response and no call to recipient. Again on 12/27 & 12/28, they never reached out to recipient to reschedule, left messages and emailed again.I received an email response with another phone number, called it wasn't their store. Since I never received any response, I then emailed to cancel order. I realize they were busy because of the holiday, but some type of response should have been received and they should have at least contacted the recipient to reschedule. Think twice about ordering from them. read more

Delivered the gift I sent to the wrong location, despite precise delivery address, instructions and recipient's phone number being provided. I called to verify they could deliver to the dorms at TTU before I placed the order. Don't waste your money here. read more

Very disappointing. I ordered an expensive fruit arrangement for my daughter and son in law for their first Easter as a married couple and my daughter's first Easter away from her family. I ordered it to be delivered on 3/29/24. I got confirmation that hit had been delivered. My daughter had not received so I called back and talked to Megan who said that the uber drivers some time take it for themselves. I asked if she could call and check on the uber driver and she said she had no way to follow up. She said she would send another one the following day. I asked who would deliver it and she said uber but there is no way to verify if it will arrive. I asked about a discount for my inconvenience and she said she could not do that and her manager Jacob was gone for the next week. Horrible service. Ruined the surprise. Would not recommend this company. First time I've ever used them and this is the experience. They have no way to ensure their product is actually delivered. This was a $120 gift so I assume they lose a lot of money as Megan said this happens from time to time. Im now ordering another gift from another company and hope it arrives by Easter. read more

My son was suppose to get a Get Well arrangement along with a box of strawberries which did not arrive with the fruit arrangement. The gentleman at the Lubbock location was very helpful in making sure my order was corrected and that I get what I ordered. They arrived to my son and he said they were delicious! Thank You! read more

The best edible store! I had a last minute large order for a client I needed to get set up and delivered asap. I was very stressed about being able to get this out to my client, i had completely forgot to send them a thank you for something. The team there was SO helpful and nice. They got it done quickly and delivered asap in perfect condition. My client was VERY happy and surprised - she said it was delicious! The product was delivered perfectly. I really appreciate their help and support! I went ahead and called back to order one for myself! :) read more

This place never answers the phone. Good luck getting your items delivered on time! Find another place.

This store is amazing! Jacob is so awesome and sweet! They need to give that man a RAISE!! So to start I was looking online all day yesterday for edible arrangements that I need delivered to my grandmother! Her birthday is on Monday, she is turning 93 years old! She lives in Levelland Tx and I live in Las Vegas NV so when I was trying to do my order online, it kept saying it wouldn't deliver to Levelland. So I waited this morning to call the store when it opened and that's when I was saved by Jacob! At the end of doing the order he said to me that it will be delivered on Monday and I was shocked. Every place that I looked up yesterday was closed on Monday because of Easter Sunday. I told him that if he needed to deliver it tomorrow that is totally ok. He said to me that he wanted to make my grandmothers birthday special and deliver the order on the day of her birthday! He said she is turning 93 and she deserves to have a special birthday! I could not thank this man enough!! Jacob you are the best!!! Corporate give this man a raise because he definitely cares about this company and the customers!!!! If I could give this store 20 stars I would!!!! Thank you again Jacob!!! read more

I've ordered from here multiple times however the last purchase I made wasn't delivered on the date promised and this last year prior to Covid! So this Wednesday I thought I would give this place another shot because we all deserve grace! I ordered a small arrangement which was to be delivered yesterday! I get an email stating unsuccessful attempt and stating they would contact the person's number I left! The person was home all day! He had absolutely no missed calls! I was charged! These people were obviously not trained proper customer service and should be held accountable especially when charging for a service you aren't providing! Do not I repeat do not order from them!! If I could leave no stars then that is exactly what I would rate them at!! read more

My family ordered locally from out of town and I have to say my experience was excellent. Probably the best cheesecake I've ever had and the delivery guy was very nice and patient when my dog was trying to get out the door. Who would have thought chocolate covered pineapple would be so good? I would definitely order from the local edible arrangements. read more

They don't provide timely delivery, and they will deliver to the wrong address. Hence, don't waste your money. I wasted $65 on a birthday edible arrangement that was delivered to a stranger read more

We ordered an arrangement to be delivered to a co-worker after the death of her father. We paid over $70 for a pretty small arrangement and delivery to be made by 9 a.m. At 1:00 it hadn't been delivered and we called. We were told that they "don't look at the instructions for times." It was finally delivered at almost 2:00 and it was not the container we ordered and the fruit did not look as fresh as it should. We called again and were told that the website clearly states (at the bottom of the description) Container and color may vary from shown. We certainly did not get our money's worth, nor did we receive any real customer service. We were extremely disappointed and will not be using their services again! read more

Terrible service! DO NOT use this Edible Arrangements location! My order was never delivered. They do not answer the phone. I had to contact their corporate office multiple times to request a refund. I'm still waiting for a the refund to go through. read more

This place went above and beyond. 10/10 service and the owner Kim is the best. Remembered my mom in the hospital and even offered to drop off our arrangement personally because I was having trouble picking it up. Arrangement is gorgeous and would recommend this location and my experience to anyone!! read more

This store doesn't keep regular hours. I was told by an employee that they make their own work schedule because the store is so slow. The official website (for the chain) says this location is open on Sundays. However, they are not open those days. If you want to purchase something there, I would call ahead of time to make sure someone is there. read more

great service! quality, beautiful, and delicious arrangements! 10/10 would recommend!

The owner Kim is an awesome manager and really cares about her customers and puts everything she has into her products!

There is a brand new businness owner, and she is trying to turn things around for this store. If you've had a bad experience, give them a call and get a code for free delivery on your next order, or pick up a 6 ct box of strawberries just because. They are now open 7 days a week and there is always a fruit expert on hand to help you with your choices. Let them help you to "WOW" your loved one with a unique gift. read more

I ordered an arrangement for my mom last year for Christmas so I thought I'd do the same since she really enjoyed it but this year, the cantaloupe was tasteless and she just wasn't satisfied and was upset that I spent so much money for fruit. I immediately called the store and was connected to the manager/owner, Kim. I explained my mother's dissatisfaction and she immediately offered to send her another arrangement or refund my money. I like being able to send my mother an edible arrangement because it's a great alternative to flowers, so I opted for another arrangement. A great choice because my mother was happy!! Thank you for the sweet fruit!! As long as Kim managers this establishment I can trust I'll get the best service! Thank you Kim! read more

So happy with the work they did and even made the delivery before the time they gave me, the arrangement was awesome and my wife couldn't have been happier, good job will use them again, had to update this because I was going to make a very large order but needed a guarantee on time, I guess no matter how much your going to spend (350) there is still no assurance of drop off time. Sadly won't give them another try read more

This place is very unprofessional. I will never use this place or recommend it to anyone. Placed an order online a week in advance and my credit card was charged. I called SEVERAL days to check on the order and no one would answer the phone. I only got an answering machine. I had to call the morning of the delivery 15 times before anyone would answer because no one showed up. When speaking with an employee FINALLY, she did not even know about the order, so in other words they never checked the online order. After being upset about the order not being delivered nor even being made. I had to call back to speak with the OWNER. She was extremely rude and would not let me talk with all of her sarcastic remarks. Being a business owner myself, I would never treat a customer this way! I will call the corporate office because no business should treat a customer with so much disrespect! I would never go to this place!! read more

I ordered and paid for 3 dozen choc strawberries to be picked up on Valentines Day. I arrived 30 min after the scheduled time to find chaos at the store. I witnessed them refunding a number of people. While waiting I saw only 1 arrangement actually leave the store. Everyone else's order was not ready. One lady had been there 1.5 hours and her order was suppose to be ready at 9:30 that morning. Of course, my order was not ready and they didn't have any strawberries. They seemed to think refunding my $94 was going over and beyond. Needless to say, I will NEVER use them again and don't suggest you do on a busy holiday. Order Harry and David they deliver a quality product timely. read more

I just picked up my customer fruit baskets from Kimberly. I didn't even realize until this year they did them! They did a quick, amazing job & for a great price! I certainly recommend them! read more

Great service & management! The franchise owner, Kim, is SO conscientious! I was hesitant @ first to go in there because of the bad reviews. I've been there twice now. Both my orders were done beautifully & exactly as I wanted them! AND, I received yummy sample delights both times! Highly recommend!! read more

I have ordered/purchased several times from Edible arrangements. My husband knows how much I love them and has ordered from here for Valentine's 2 years in a row. The first year they didn't deliver to my office, but they called around 7pm and made the delivery to my house. This year my husband scheduled delivery for 2/13 & again it didn't get delivered. We didn't get a phone call and we called pretty much everyday. The phone woild just ring or give a busy signal. I also called corporate and they weren't very nice. I finally got a hold of someone locally on the following Thursday. They were courteous but did not apologize. They did refund us promptly. read more

Just not a good management employees look ran dry. I came on Valentine's Day and employees were coming and looked like they wanted to pass out. Probably don't even have breaks, I've ordered from here in the past the arrangements are nice if they are not rushed. The employees are sad and honestly whoever is running that place should reconsider are the employees human or robots? read more

I ordered a gift basket for my daughter & son-in-law's anniversary. It was delivered on time and the fruit was fresh & delicious. My only suggestion for the Lubbock, Texas store is that they need someone answering the phone that is knowledgeable about the selections & prices, and a business/professional manner on the phone. I had my daughter send a pic just to be certain the order was correct; when i hung up, i was not confident. Arrangement was beautiful, as well as delicious. read more

Love the products and arrangements. I now there is new ownership and thing will take time to turn around. But this the second time I have had to deal with customer service that was some what not welcomed. Other than that product is great. read more

I would recommend that you not support this business. A driver for this company hit my son's car and side swiped the mirror off. They are refusing to pay for the damage. The driver tried leaving the scene of the accident. Another person in another car chased after the Edible Arrangement delivery vehicle. Now the female driver is changing her story. The police were called and an accident report was filled. The damage was $300.00 to my son's car. This is NOT A HONEST business and I would highly recommend you not support them. read more

I just ordered a funeral arrangement for a family in Lubbock. Thought it would be better than flowers. So I learned they have new owners and they really took excellent care of me especially when I really had no idea what I needed. The family was very impressed, said the arrangement was fresh and was perfect. The delivery was right on time. I would think the new owners are very committed to make it right . Highly recommend giving them a try. I was very surprised and happy with their customer service and their product. Nice change! read more