Just arrived to Edible Arrangements and had the most pleasant experience. First off these locations are franchised and not many are open but I will come back to this location when necessary. The owners are husband and wife and I had the pleasure of being treated by the husband and. Given the most amazing customer service when trying to purchase a last minute arrangement for a coworker. I explained to him what I was looking for, and he returned with options. In this day and age where customer service is never really given and built behind the customer... I will say that they go above and beyond to take care of their customers. Thank you so much for your patience as I completed a last minute order, I know my coworker will enjoy her birthday a little better now. I wish you both many years of success. read more

I placed an order yesterday and called today and yesterday up to the store just to get no answer. If you need assistance with anything order from a different location because this one doesn't care about customer satisfaction at all. read more

I went to buy an edible arrangement for my man as a "just because" gift. The fruit was sweet and fresh, the display was beautiful. I did see a couple flies and there was a wait time as they told me everything is made fresh, however the time expectation was not met but all in all not a bad experience and my man was happy. read more

Edible Arrangements - a plate of fruit with a teddy bear on it - Gift Shops Near Me - Dallas, Texas

I thought that all Edible Arrangements were created equal, but I guess that's not the case. A year ago, while living in my hometown of St. Louis, I ordered a platter with six chocolate drizzle strawberries, assorted cookies, and three mini cheesecakes each with a chocolate covered strawberry, banana, and pineapple on top. I was so pleased with that platter that I decided to treat myself with the EXACT same one this year, now in my new city. Le sigh... The quality of this platter was not the same standard, at all. The cheesecakes were missing the banana and only had the pineapple with a replacement strawberry for the banana. The individual chocolate covered strawberries were TINY. They were noticeably smaller than the ones on top of the cheesecakes, which were the nice plump size that I've come to equate with Edible Arrangements. Additionally, the chocolate covered strawberries were old and soggy. They weren't spoiled (thank God), but they were mushy. The cookies were also not at all like pictured on the website or like what I had received last year. They were oddly shaped, different sizes, and not the same assortment. It's as if someone took some Pillsbury pull and bake dough and baked them at home. My order was done on time so that's a plus, but based on this order, I'm not sure if I'll make another order through this location. read more

Edible Arrangements - Tiny strawberries - Gift Shops Near Me - Dallas, Texas

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Ariel is amazing and showed the best customer service! This location is lucky to have her as an employee! She definitely goes above and beyond! read more

Very POOR CUSTOMER SERVICE!! I placed my order for Valentine's Day early and Paid Extra for Delivery. Not only did they Not deliver my order, but now they've take almost a week to issue me a refund, and whenever I call, which has been 4 times I get placed on hold for 20 minutes or more. This is pertaining to the Downtown Dallas location. read more

Bummer on my Birthday! My best advice is cancel all orders because they're fruit is not in season. The response from the gentleman at the Addison store, who answers the phone leaves a lot to be desired. He is familiar with the script, go to was the fruit is naturally sweet, so we can't do anything about the taste/quality of fruit we receive from our vendors. Avoid this place like the plague until fruit is back into season. Do not waste your time calling corporate they are all on the same script, you knew what you were getting into, since the fruit is not in season. Please know this goes against their corporate mission statement. I felt no love and though they promise you the fruit was the best quality they couldn't be more wrong! Bummer on my birthday!!​ read more

First of all they don't answer the phone. When I said I wanted to cancel they didn't seem to care about fixing the issue. When I asked for a refund they refused to do that. Horrible customer service at this store. I've ordered before in Chicago and Waco and had no problem. Find a different store. read more

OMG!!! I wish I could give this place a 10 star rating. They are an amazing location. I needed a surprise gift for my daughter who had secured a position in elite choir at the High School. I wanted to order food but my daughter has an allergy to pineapple. This location went above and beyond to help me find the right mix as a gift. The delivery was on point so well packaged and the flowers so fresh. My daughter enjoyed every treat. The brownies were so moist, the cupcakes had a lush frosting and she was like, Mom I have never tasted something with such good balanced sweetness. The cheese cake was on point. Loved the dipped strawberries they stayed fresh for days. The flowers remained fresh for days we split them into two arrangements. Attaching pictures of the order. I will use them again and again for many celebrations and as gifts for holidays and birthdays. Thanks Edible Arrangements Midway location for such a fantastic and fabulous job. read more

Edible Arrangements - a vase of yellow and pink flowers - Gift Shops Near Me - Dallas, Texas

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I ordered something to be delivered to my mom for her birthday. When the item was delivered, it was not quite what I had ordered. I contacted the store and they offered to either refund or re-make the whole order! I requested that they just do the part that was wrong (strawberries) and they re-did the whole order! Amazing customer service - I am very grateful and mom got the gift I had ordered. It's disppointing when mistakes are made, but the customer service rep was very apologetic and offered me a choice of solutions. I was very impressed! read more

I ordered an edible arrangement for a new client. I happened to be in their office when it arrived. Beautiful and I am assuming delicious....they didn't unwrap it while I was there, darn it! Looked perfect. read more

We usually order edible arrangements from this location at least a few times a year. The chocolate covered strawberries are DELICIOUS. I have had their actual arrangements, but the strawberries are my favorite, so we usually just get a dozen (or two... don't judge;)). My hubby picks them up from the location instead of opting for delivery. He has never had a problem. read more

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This location has the most caring, accessible and dedicated owners and staff. I have ordered from them numerous times and the arrangement I pick up surpasses my expectations each time. Beautiful, always fresh and graciously prepared and put into my car, even when I have ordered at the last minute! The owners are always on-premesis and interested in meeting the customers and assuring that they are pleased and well taken care of. The staff is amazing! They, too care so much about the customer and the product they make. This location is definitely worth using! TK read more

Super pricey. Our grandchildren couldn't come for the holiday due to flu. We wanted to do something to make them feel better. We called and ordered an arrangement. It was over 99.00! I called back to make sure this was a large and they said it is. It does not look like the picture on the website and this is about $10.00 Worth of fruit. read more

Edible Arrangements - a group of children sitting at a table - Gift Shops Near Me - Dallas, Texas

I was here before 5pm and they're closed?? The store hours state that they close at 6pm really want this as a pick me up to a friend whose been feeling down... read more

Edible Arrangements - Store Hours - Gift Shops Near Me - Dallas, Texas

We are active clients of EA. We have purchased many times and also been the recipient. The company has ALWAYS fixed any issues We've had with the fruit not always being in the best of shape. But again they ALWAYS correct it. This Valentines was an EPIC disappointment :-( . We spent $100 for 24 strawberries to be delivered on 2/14. We called ER for an ETA and was told " Our order is out to be delivered". This was the ONLY Valentine gift that was being given, so it was extremely important we received it. Except it NEVER came. $100 later nothing to give my Valentine. EA never contacted me to apologize or give an explanation. I went into the store to meet Lizet. Lizet was extremely apologetic and felt horrible. They clearly had an overwhelming Holiday. We were given 12 free strawberries and refunded. So was it nice to be given 12 free strawberries? Yes. But what would have been nicer is if we received our order on the day we were told it was out for delivery. What also would have been nice is if they would have called us to apologize and to offer us our 24 strawberries for free. This IS a GOOD Company so they get four stars. But this is a major mess up and poorly corrected. We are open to be contacted Darlenelove@Gmail.com read more

Edible Arrangements - Gift Shops Near Me - Dallas, Texas

I ordered a bouquet from Edible Arrangements to be delivered on Christmas Eve. It was an appreciation to some of the people that do some amazing work for us. When I called them I was worried that I was ordering too late for them to be able to help me out. Instead of being frustrated at me for waiting until the last minute I got a very cheerful friendly person on the other end of the phone. She told me it would not be a problem as long as I gave them a couple hours to get everything ready. Who could argue with that right? A couple hours later I happen to be at the place that I had requested the delivery to take place and right on time it was delivered and it was fresh and it was beautiful. In fact one of the people that it was for said it was almost too pretty to eat. Thank you edible arrangements for a great experience! read more

They can't fulfill same day deliveries as advertised on the website. Don't accept same day orders if you can get them done. That's common sense. read more

I received the most delicious/beautiful arrangement for my birthday, it had these amazing cupcake pineapples! I love the cupcake pineapples ( cupcake shaped pineapples dipped in white and dark chocolate with sprinkles) so much I continue to order them when I need a pick me up! The manager at the Frankford location is so nice, he honored a coupon I got online even though the computer wouldn't take it. I order them in the morning and they were ready that afternoon for pick up. I recommend ordering an arrangement for any occasion, but I would say it's better if you pick it up rather then getting it delivered. read more

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Edible Arrangements is one of my very favorite places to order treats for all occasions. I have enjoyed their friendly staff, incredible products and great service for many years! They have made me very successful with friends, family and clients. They are my go to place for Birthdays, holidays and my thank you gifts! Please give them a try. You will not be disappointed! read more

I received an edible arrangement for my birthday and the fruit arrangement was so delicious! The fruit was so juicy and fresh. My favorites were the cantaloupe and watermelon that were shaped into little balls. As far as the chocolate goes, I really loved the chocolate covered bananas. They were so good with both white chocolate and milk chocolate coating the banana pieces. I have never had a bad edible arrangement and sometimes I wonder if sugar is added to their fruit to make it taste as good as it is. I'm a true fan! Love them! read more

Edible Arrangements - So good! - Gift Shops Near Me - Dallas, Texas

extremely poor service and customer service. i order well in advance of valentines day spending nearly $300. by 3pm, still no order delivered to my wife's job. a delivery showed up about an hour previously only to say he had to come back because he didnt have the full order, but left nothing. she text the driver and he told her his boss would take care of it. i called the addison location store 165, only to wait on hold for 7 minutes and then forced to voicemail. i then called the delivery driver who told me they were out of the flowers and his boss was trying to figure out a solution. however, i never received a phone call, text, email, or any type of communication from his boss or any representative at the store. i will never use this place again. read more

1st time ordering from this location and did not get what I ordered. They decided how to substitute instead of asking me how to make it right because they were out of the pieces for our arrangement. I ordered very specificity for a birthday arrangement, what they chose does not fit the person at all. Super disappointed in the $100 I just spent and was told "Sorry" read more

Ordered chocolate dipped strawberries for my husband to be delivered at work for our anniversary. The edible arrangement location showed 7 minutes from my husbands office. I get a notice that they weren't delivered on our anniversary and by noon the following day still were not delivered. What was the point? He didn't even get them on our anniversary. read more

I will NEVER buy from this company again. I preordered for a birthday gift. Received a call at 4:45pm the (day of delivery) that they could not deliver my order because of issue at the store. Waaay too late on the day of the delivery for me to make other arraignments. They should have also called my recipient to explain! No option given for a next day delivery either. SUCH A TERRIBLE WAY TO HANDLE THE SITUATION. read more

Everytime i have ordered from Edible arrangements they have exceeded my expectations. They have always been on time and do some amazing work even when i wait till the last minute. read more

Customer service was good! Emily and Prisciila were very friend. I will return to this location again.

I visited the store during what was advertised as happy hour. We were not greeted by the Hispanic young lady & each item we asked for we were told they were out of followed by this store doesn't participate in happy hour but there was a sign clearly displayed stating otherwise. The young lady paid more attention to her friend rather than customers. After becoming frustrated we asked her for her name and she refused to provide it and wasn't wearing a name tag which to me is unprofessional as this is a business. I'm a customer and even if she was pre-occupied etc I deserve to be treated like one. I was unsure if the young lady was having a bad day or if she was just being ugly because we interrupted her conversation with her friend. Perhaps next time she should check the number of orders I've placed and had delivered as I am not a first timer to Edible Arrangements just the first and last time we've visited the store in person. Maybe she needs some customer service training, vacation or seek a new job where she feels comfortable servicing people which should be her main focus. read more

OK....I hate to be the first person to review a business and give them a horrid review but I have to. There is just some things I have to get off my chest. This may be a long review but I want everyone to know what happened. I have seen commercials for this place and I have seen their delivery trucks around my area so I thought I would give them a shot. It was a good idea at the time, but not so much once I look back at my experience. I wanted to send something ( a dozen roses and a box of long steamed chocolate covered strawberries) for Valentines Day. I even made the reservation for delivery 2-weeks ahead of time. Now I know that V-Day is their busiest day and all but still that does not explain what happened. 1.) A week after I made the reservation and received a confirmation number they called me and said they don't deliver to my area. Which is a bunch of B.S because it clearly states on their website that they do. 2.) Everyone knows that Women love getting things (anything) delivered to them at their place of work. I knew that, that's why I arranged them to deliver to her work. Well, I was online throughout that day to check the status of delivery. It always said "in transit" My wife and I was on IM all day (like we usually are) and she kept on telling me who received what and what they got. I even put a note on the reservation stating that she leaves work at 530pm and that she needed it there ANYTIME before that. It never showed up. Later, once I got home I had to explain what happened to her and I know she was upset. Not, because she didn't get anything but because I told her I was sending something to her office and she never received it. 3.) I then called their customer service line and explained what happened and the lady told me "we were waiting for you to call us" WHAT...they have my number ...they called me before. She said that the delivery driver got lost. Now I used to deliver pizzas back in the day and I know places like that has maps for the drivers. They said they could send someone out the next day if I want. One of the main points was for her to get it at work which never happened. And they never offered to give my money back either. 4.) The next day I received 3 calls from the delivery dude saying now he cant find my apartment. COME ON. The kicker was that when he finally got to our apartment he called me one more time and asked me to meet him outside because it was raining. WTF.... I'm sure this was one case out of the many that they do that didn't work out the way the customer wanted. Don't get me wrong they have a bunch of really cool items, but to me it just was not worth all that. My wife was still happy because she still got something it just so happened to be the day after. I don't think I will ever use them again for anything. One bad experience will do it. Sorry Edible Arrangements you lost a customer. Just wanted everyone to know what happened and to take this into consideration if you decide to place an order. MZ read more

I once again should have stayed away from the Cedar Hill, TX location but I thought today would be different... And as usual it was not, they have you walking around the back of the building to pick up orders. but if you don't order online you can pick up in store. The cashier was very rude and unprofessional read more

Do not depend on this location for excellent service.. They never delivered my arrangements even after calling them 2x. Employees are terrible did not try to accommodate what so ever.. I live in California and ordered an arrangement for my daughters birthday..very upset she never received it! I had to file a formal complaint with corporate in order to receive a refund the store owner didn't even call me to see what happen and I would assume probably because the clerk Jaime never told him the situation.. I definitely wouldn't rely on them. read more

Sarah was helpful and patient as I was trying to decide on my order. The doctor group I sent it to raved about how delicious it was. They were still noshing on it today. It arrived after lunch around 1:00pm. The store was clean and the staff wore masks. I will definitely use them again. Thank You! read more

My sister sent me an arrangement for my birthday. the delivering service left the edible arrangement with my leasing office who in fact stole the arrangement so I didn't receive my birthday present and then on top of that they were not given permission to leave the arrangement!!!! I and my sister were disappointed with Edible Arrangements service. She requested a complementary Arrangement be sent out to me which they agreed to and never delivered! read more

Edible Arrangements - Gift Shops Near Me - Dallas, Texas

Just have always had a great experience. I do wish it was cheaper sometimes. However other than that, I've always had a great experience . Try double dip white chocolate strawberries. You're welcome read more

They were so clutch! Fast and friendly! The berries did not last long but taste great!

Our daughter-in-law was celebrating a re-birthday (post successful chemo!) and we wanted to show our love with a gift of something she wasn't able to enjoy during treatment - fresh, delicious fruit. EA put together a fantastic 'bouquet' and delivered it to her office amid a chorus of 'oohs' and 'ahhs'. She loved the fruit, she shared the fruit, she posted pics of the fruit, and it couldn't have gone any better. Great product, great franchise in Dallas, and a great experience. Thanks! read more

So disappointed. I intentionally ordered two days early for a 50th birthday delivery and I received a call at 4:00 pm on the date of delivery stating that they weren't able to get it delivered. I am incredibly angry. I ordered from here because someone sent me an Edible Arrangement once and I thought it was lovely. I feel like I just wasted $80 and my friend didn't even get her present on her 50th birthday. read more

I ordered edible arrangements for my friend who was celebrating her mother's birthday who has recently passed away. The Edible arrangements at this location never showed up with my order, I spoke with two of there representatives both said that my order would be delivered the day of. You guys need to either hire another driver or not have residents as option to deliver for if the driver is never going to show up and we are wasting our money. This location is very unprofessional and bad place for business. read more

I was waiting for my fruit tray and was very disappointed when I saw my fruit tray was delivered in a normal car and not their refrigerated van. That is a wrong advertisement. The chocolate was melted. Not recommended for delivery for sure. read more

Rude customer service. The person behind the counter locked the door as I was walking up, at 5:58PM. I pull on the door and she says "We're closed" but the sign (and website) says they close at 7PM. When I pointed at the sign on the door, specifically the "M-F, 7PM" part, she walks off. Just freaking rude.This place is not worth it. read more