This company is horrible when it comes to customer service. I placed an order for delivery a week ago and it is taking them ALL DAY to deliver! When I called they only had a "scripted rwaponse" to my question as to why it is taking so long to get delivered. All they could say is it will be delivered before 5 pm, because it is being delivered to a business and a business delivery has priority. What in the world does that mean? I would highly recommend you NEVER use this location or service for sending someone you love a special surprise gift! read more

100% would not recommend. For the price was expecting more fruit. At least make the tray look full. And a couple extra slices of orange or pineapple won't kill. read more

Edible Arrangements - Edible Arrangement - Gift Shops Near Me - Chino, California

Made a last minute order over the phone and was ready in an hour! The girl working was so sweet and friendly. Will definitely be back when I'm in the area ! :) read more

As someone who also runs a business, I understand firsthand that customer service should always be a top priority. Unfortunately, my experience with Alina was extremely disappointing due to the way my calls were handled. I called on three separate occasions, and each time I was told that I would receive a call back. Not once was I asked for my name, phone number, or any information that would allow for a proper follow-up. Each time I called back, I had to explain myself again, only to be met with the same response. Prior to placing an order for our company, I asked for the representative's name for reference purposes. At that point, the interaction became even more unprofessional. The representative was extremely rude, dismissive, and continued to ignore my request. She repeatedly stated, "I'll call you back," without addressing my question, and ultimately hung up on me. Mind you since I was never given the chance to explain why it wasn't letting me place on online order. I had to drive to the store since this is something we often do for our employee's. I obtained the very Rude girl's name from another staff member. This type of behavior is unacceptable, especially when dealing with potential business clients. As any business owner, they expect a basic level of professionalism, courtesy, and respect. Unfortunately, based on this experience, I highly doubt we can ever come back as a customer or even recommend you guys. read more

The Chino Hills, California store has never disappointed me. The product is always pretty, tasty and delivered as promised. Thank you so much! You win the medal. read more

Would like to give a big thanks to Christin at Edible arrangements in Chino! Beautiful work and great customer service!!! Highly recommend she also has a location in Corona. 1150 El Camino Ave Corona, CA 92879 Will definitely be back I'm buying all my gifts from here from now on. Did I mention how delicious they were! Omg so pretty and delicious. Yes please! read more

Edible Arrangements - Gift Shops Near Me - Chino, California

If I could I would give this negative stars. Christina supper rude and unwelcoming . Talks to you as if your stupid . She seems like she hates her job I feel bad for the workers :/ . Would not recommend this location at all. She acts slow when I was asking a question about the sweet treat. read more

I had a positive experience with this location and decided to come on Yelp to leave them a good review, only to see such low ratings.. I'm so glad my transaction went smoothly. This afternoon I decided to place an order to surprise my husband last minute. Their website stated any business deliveries must be placed before 3pm in order to be delivered by 5pm where most businesses close. My order was placed just before 1:40pm and I got a call at 1:49pm, the lady asked when my husband would get out of work and I told her 5pm. Since I ordered cookies for his coworkers, she told me they need time to bake the cookies and her driver is out delivering in Yorba Linda.. the delivery time for my order is cutting really close to 5pm, she told me it's going to be 4:45-4:50pm depending on traffic... Which caught me off guard and I asked if I should just cancel my order. She put me on hold then came back and told me it's doable as long as I'm ok with it being so close to 5pm. To my surprise my husband messaged me at 3:48pm thanking me for the treats! That's almost an hour before what she had told me and I'm beyond happy about their quick delivery! read more

Poor service. Waited a long time to be helped. When I finally was being helped the manager received a call and wanted the other associate to stop my order and take the phone order even though I'd been waiting about 15-20 mins. Because my info had already been input she let the associate continue taking my order. That, plus people coming in after me but being helped first, really annoyed me. Then to make it even worse, when I was placing my order the manager commented that she usually doesn't accept what I was ordering (create your own desserts box) which made me feel like an inconvenience to her. Overall it took about 30 mins from the time I arrived until I left. I picked up my order the next day. This time nobody was there but I still waited a few minutes until the owner came out from the back. She didn't say much just gave me my order and returned to the back. I was shocked when I saw the order. I did receive everything but it just looked a lot less impressive in person - especially for $60. Luckily I had a $50 gift card and only paid $10, otherwise I would've been very upset. I will say that the items were fresh and tasted great. Had I received decent service I would've given another star. Overall the experience was bad and I will not return. read more

Edible Arrangements - Create your own desserts box - Gift Shops Near Me - Chino, California

I am extremely disappointed with my recent order. What I received looks nothing like what was shown online. The arrangement is far smaller, poorly presented, and definitely not worth the price I paid. I ordered this for a special client and was embarrassed to deliver something that looked so different from what was advertised. This is misleading and very frustrating. I will not be ordering from Edible Arrangements again and cannot recommend them to others. read more

I just want to say how AMAZING Nancy was with me! I had such a confusing order with a lot of intricate stuff to add, and she was so helpful!!! She was 5 stars! I was placing an order for my moms birthday. I was recommended to come in store, and dreaded it with COVID-19 and everything, but the process was a breeze! There was only one other customer there, so I felt safe. There were so many options online, so it can be overwhelming. Nancy recommended some stuff for me and made it easier, searching based on what I was looking for. She showed me the website, so I could see my options and gave suggestions on what others have ordered. She took displays off the shelf to show me up close what I would be getting. She made the whole process a breeze. Update: order came 30 minutes late from quoted time. Thankfully, we didn't have anything else planned, but we were waiting around for it. The chocolate strawberries were a hit! Everyone loved them (my niece ate a dozen on her own!) I personally did not like the pumpkin cheesecake. Tasted too tangy for my taste. The brownie looked amazing, but the flavor was alright. The cookies were DECEIVING! The photos online made them look so much more presentable than they were. I personally can make more appealing cookies than the ones they sent us. I will say they tasted great (loved the white chocolate strawberry one!), but would not recommend them as a gift to send because they did not look inviting at all. Overall, This is such a great way to spread love to family and friends during this time. Would definitely order from them again, but maybe not the cheesecakes or cookies! read more

I received an arrangement on 2/14 from my significant other, and it was delivered to me. It was a bit of a mess when I received it and definitely not typically of what I expected of an edible arrangement in the past, from a different location. When I called to inquire, and was really looking for at least an apology, the associated pretty much scolded me. She said this is very normal and typical when fruit (plus chocolate) are left in the refrigerator overnight, and I that I would expect the same if I had left fruit overnight in MY refrigerator. Science lesson aside, I really didn't know where to start at that point... the fact that my boyfriend paid a premium for quality and presentation, or or that I'm not getting it fresh from the same day? There are certainly ways to mitigate the condensation (i.e., paper towel to absorb moisture, clean it up before delivery, etc), but none of those happened. Instead the associate's attitude and her way of handling this situation came as a shock, as she basically "put it back on me." Don't charge a premium if the output is suboptimal, at best. Turn away customers rather than erode your brand. I would not recommend this place if you are looking for a respectful gift for someone special. read more

Edible Arrangements - Sticky and unsightly - Gift Shops Near Me - Chino, California

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This store cancelled my order at 4pm on Mother's Day. They shared that they were over capacity and I ordered too late the day prior. When I stated then why did the website take my order for that date they told me that the site must have been turned off just after my order. Yet I am not told until 4pm the next day? The day of the delivery where now it is too late for me to make other arrangements? I understand that I ordered late but I checked the site and it allowed the order. That was not my fault as the customer. They had no plan to deliver the order and yet they couldn't let me know in the morning when I could have made different arrangements? They had absolutely no apology and acted like since they refunded me I shouldn't care. Do NOT do business with this location at all! read more

I have only ordered an arrangement maybe 3 times from here but this will be my last one. I ordered a box of treats for valentine's day for my boyfriend and I find their prices to be ridiculous and so not worth it. For that much money, you would think you can pick a delivery time slot and customize the arrangement a bit more but they don't offer that. When I asked if it could be delivered at a certain time, she assured me that it's the busiest day of the year... Okay? Not how you answer a customer. read more

I received a small fruit arrangement (the one with the white vase with silver) from this place as a gift a few days ago. My 5 stars are based on no customer service interaction and solely on the quality of the fruit I received. The fruit was super fresh and juicy! There were strawberries, cantaloupe, melon, and pineapple. My husband and I loved it and it was such a lovely gift. Thanks, Chino location!! read more

Edible Arrangements - a hand holding a package of edible arrangements - Gift Shops Near Me - Chino, California

Extremely happy with the service this location provides. Cristina and Celina are very nice, friendly and helpful. I've been ordering from this location for the past years and very satisfied with the quality and service they provide read more

Edible Arrangements - Beautiful sweet fruit arrangement - Gift Shops Near Me - Chino, California

Why isn't this place shut down The manager has no customer service skills and the fruit is old chocolate is nasty and cookies aren't fresh some one needs to go to the health department and the city of chino hills and report this business it's not funny anymore !!!!who serves old mushy fruit . Nothing was done customer service said it was ok the manager yelled at me .... Boycott this place read more

Edible Arrangements - I found this in the cookie I got today Wth is this !!!! - Gift Shops Near Me - Chino, California

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Christina was so professional! "Amazing arrangement . PERIOD. Service is always perfect, delivery was on point, and the staff is very friendly and accommodating. I worried about quality since I placed my order last minute for Fathers Day. However they came through and the arrangement looked perfect! read more

Its 9:07am friday January 17th 2020 and no one is at the business. I called twice only to get the answeing machine. No wonder this place has only 2 stars. I wouldnt give it any but yelp wont let me guve it zero stars. This is not good for business. read more

Edible Arrangements - The business has not opened yet. Its still closed.... thus business is losing customers. - Gift Shops Near Me - Chino, California

I really love Edible Arrangements! This location is clean and the staff are friendly. I ordered a beautiful box from them and the fruit was delicious! I highly recommend. read more

Edible Arrangements - Fruit box - Gift Shops Near Me - Chino, California

Small selection of pre-put together packages, but as long as you call in, they take care of your edible bouquet needs. This is usually a novel idea for those who don't fancy to-be-wilted flowers or chocolates in a box (although I would never turn those down). Their pricing is fairly reasonable, and have tons of options and combinations to choose from. read more

Edible Arrangements - happy bday bouquet for mum - Gift Shops Near Me - Chino, California

For years and years it's been extremely hard to give this business any of my money the lady is always extremely rude it's a shame that she still works here edible arrangements needs to reevaluate what's going on in this Chino Hills location because it's been happening in it needs to come to an end the disrespect and the poor customer service is over the top outrageous I don't know why I still continue to give this business any of my money read more

Great service!!! Ordered a beautiful gift of a mini cheesecake and chocolate covered fruit on a platter. Came out beautiful a great place to stop for a nice gift !!! Thank you ! read more

I ordered last minute and order arrived next day, on time, and fresh. It's Mother's day weekend and I'm sure they were completely overwhelmed and they made it happen. My mother in law LOVED it. Don't always go off Yelp reviews. Most people only use Yelp to complain and the reviews are damaging to good businesses. read more

I received a rearward for a 12 piece dipped box of fruit after I ordered 3 arrangements this year. Stopped by this store 40 minutes b4 closing, to redeem my reward. At first I was told they couldn't fill the order so close to closing. The woman decided to check in the back and came back telling me they could make the box, just had to dip a few xtra pieces of fruit. The pictures show what I received. 12 pieces of fruit haphazard on a tray. Most of the fruit had holes in them as if they were taken off an arrangement. Not only was it unattractive, but the fruit was old. Not the way to gain or retain customers. read more

Edible Arrangements - Haphazardly on a tray. - Gift Shops Near Me - Chino, California

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Wow! Excellent customer service. Ordered an arrangement for my husband's birthday/Easter Celebration. The staff was very friendly and helpful. Sampled their cheesecake and I much say it was super yummy. I am happy I stopped in and will definitely be going back. Thank you for more than pleasant experience. read more

Apparently my boyfriend ordered these for me.... the fruit was a little past it's prime and after biting into the first strawberry, I almost threw up. When I found out how much he payed ($$$$) I called in to speak with someone to give the sales team a chance to maybeeeee ... make it right (?) but the sales associate "Selena" was less of a professional than I'd anticipated:/ Do Not waste your money here! read more

Edible Arrangements - Thin chocolate layer, washed by the mooshy spoiled fruit within...there were also leaf/ stems still left on the fruit. - Gift Shops Near Me - Chino, California

Terrible customer service. There was a discrepancy in the delivery address as my friend was trying to send me a gift. I get called by someone at the shop going off that the driver called me 3-4 times to get the address. My phone happened to be on silent. And the Nice driver called me ONE time. The shop called me ONE time. I promptly saw the missed called and called back a few minutes later. I Tipped the driver for the redeliver. I am the recipient. My celebration. Don't screw it up with your rudeness. I will never order. Least the gift was delicious. But screw up my day with your bad attitude. Rude. read more

This was my first time ordering from here, and this was the worst experience I ever had in my life. Employee Celina do no like her job and she was insanely rude. When I called she asked me what do I want and I told her this is my first time ordering. Never once did she ask me who is it for, what do I have in mind, how much do I want to spend, what she recommends. Celina just tells me "HOLD ON AND LOOK AT THE WEBSITE " and she then puts me on hold. I was on hold for 20 min and I stayed on hold and called them back with a different phone, and she picks up (wow) imagine the experience this employee (Celina) had ruined for customers that tried to do something special for a friend, family, or spouse... this is sad!! read more

BEWARE Ordered their fresh fruit basket and it arrived yesterday. Banana, orange, grapes and a cantaloupe. It looked like they walked across the parking lot and purchased the fruit from WalMart!!! The bananas were bruised and rent with black spots!!! The grapes were still in the box they purchased them in and hence hid the rotten ones!! $24 definitely NOT worth it!! No quality control, tried to support local business wont buy here again!! read more

Sent an arrangement to my mom on her birthday! Absolutely perfection! She was completely surprised & enjoyed the arrangement

I made an order for delivery from this location on 5/30 for my husband. We were celebrating our 3 year anniversary and figured it would be nice to have something delivered to his business. The chocolate covered strawberries were absolutely delicious and loved that I could add a personal note. I will be ordering from them in the future read more

Edible Arrangements - Gift Shops Near Me - Chino, California

The owner Christina was not sympathetic or apologetic when making my complaint. The order was picked up Christmas Eve.There was hair on multiple fruits and grass on our arrangement. She accused me of calling a week later when the incident happened days before and during the holidays. She was bothered with having to remake the order since it was not delivered due to the funeral and was rescheduled for pickup. She didn't want to acknowledge the mistake. This was a sympathy arrangement for a loved one. She wanted to give a credit instead refunding the order as if I would ever buy something from this franchise location. This should never happen and I will be contacting customer service to make a formal complaint so the issue is resolved. read more

if I could give this store zero star review i absolutely would! the service is horrible along with poor customer service from the whole staff. I placed an order for my families time of grief only to discover multiple hair strands in my order. how is that an edible arrangement? I called to receive a refund for my order and was told that's not possible by the worker by the name Christina. there's no way I can contact HR this is an extremely difficult time for my family and the arrangement was supposed to bring comfort not hair. read more

What could've been a complete disaster of a surprise edible arrangement delivery was saved by the owner Christina today! She went above and beyond for me on this delivery and I am beyond thankful to her and her staff for making this surprise happen! I HIGHLY recommend this store cuz they go the extra mile for their customers!! read more

Absolutely outstanding service! I'm currently in military training and this location exceeded my standards. Christina and the staff is very courteous and has excellent customer service. I am very grateful for the order while I'm away and ensuring I'm a happy customer! I will definitely order again from this location. Thank you very much for making my son's girlfriend Valentine's Day extra special! It meant so much to me! Pictures to follow. read more

This place has poor service! First It was something about my address not matching BS and I have to re-order. Second order I was told they have 30 orders for the day and to call some other store. You guys are lucky that someone is buying into your business and to be treated this way! The bad thing is my money is not back yet! 400 dollars plus wasted! If I can give ZERO star I would! You guys just didn't make someone's birthday happy today! Shame! read more

Do not go to this edible arrangement location. It's garbage and how could they possibly think what they gave me was acceptable. This was supposed to be a little treat for my husbands birthday and I was completely embarrassed to give it to him. I will never go to any edible arrangement again I don't care what location read more

Edible Arrangements - This is false advertisement - Gift Shops Near Me - Chino, California

My boyfriend got an arrangement for me for Valentine's Day which was very sweet of him, but unfortunately this location has HORRIBLE quality fruit! The strawberries were small and none were sweet at all. They were all unripe and unappetizing. The pineapple was the worst! It literally tasted like DIRT! It was extremely disappointing especially since he paid $115 for fruit that tasted like dirt. I would not recommend this location to anyone. Very bad quality fruit and 100% NOT worth the price. read more

My rating for this store is 2.5 stars and there is two reasons for it. The product wasn't exactly as advertised size of fruit and flowers were very small, that is reason number one. The biggest and most important reason is customer service especially from the owner is not the best, when I expressed my discontent of their product she was clear at first then proceeded to end the conversation with you get what you pay for and made sure to tell me she's the owner of two shops. The second part to their lack of customer support is that at the time of purchase I was supposed to receive 25% off online but it was glitching, they promised to refund me the difference and instead I got about 10% which in part I would have been ok with it as long as the product was satisfactory. I will be not coming back as it seems like the owner does not need customers and does not budge to make things right as she laughs while explaining things or offering clarification. read more