I believe the sales person was Jenny she was really nice , polite. On the day of delivery she called me to explain the driver did not know where to drop the item off. We kept going back and forth with the delivery person due to where he needed to drop the gift off It was not his fault. He was able to get the gift to it's destination. Excellent communication & great job from both parties. The person really enjoyed her gift and I am very appreciative . Thank you all so very much. Keep up the good work & i shall be back soon. Will definitely tell all my family & friends this is the location to go to. Thanks Again! read more

it was good and I enjoyed the cheese cake and I hope to come again next time and try another good dessert

Wow, now that's disappointing. These were so ugly and clumsily put together. Obviously no time or care went into making this order. The cookies are so oddly shaped. The icing is not even covering the top of the cookie, and although I appreciate the large strawberries they were probably a little big for this order. Man this was not fun to share as a surprise for someone. read more

Edible Arrangements - What I ordered - Gift Shops Near Me - Chicago, Illinois

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WORST EDIBLE ARRANGEMENTS EVER! they lied and said they delivered my package said they gave it to a lady and NEVER gave it to me!!! i asked for a refund they said no , and they are so disrespectful kept calling me a liar read more

In the process of getting a surprise birthday edible arrangement sent to my friend, my friend was unable to be reached. Edible arrangements was able to reschedule the delivery for the day he came back from his trip. When he came back from his trip, he still was not able to respond. Edible arrangements was very persistent and patient in trying to get it delivered. They were very communicative with me in trying to help me out and eventually have it delivered back to the store for me to pick up. Their genuine concern and care for making sure the arrangement made it to whichever destination with quality and care made this a great experience. I also can't assume it was easy to try delivering the edible arrangements when the RealFeel temperature was 110+ degrees outside! Thank you Sherry for your persistence and patience in helping me get my order delivered this week. I'll gladly order from this store again! read more

I was trying to place a last minute order for my dad for his birthday. When I walked into the store I was greeted very energetically. Which I absolutely love. There was already some arrangements prepared. I was able to add some things to my order to make my dad's day even more special. I'm very happy with my experience here. read more

My husband ordered these 'flowers' and strawberries covered with chocolate bouquet. Very disappointed by the dead flowers. It looks that they picked from the side road and the sunflowers came as well like this. We put them inside the vase and near sunlight. Nothing happened. They are dry, small, and dead! You can get from a grocery store for 10$ much much better. My husband spent $$ to be just disappointed especially because it was a special occasion! We always use edible arrangements for our occasions. But from now on not sure if we want to order. Especially if we have to sent to family and friends it's so embarrassing! read more

Edible Arrangements - Flowers - Gift Shops Near Me - Chicago, Illinois

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A friend in Chicago was cremated and had a small reception at the funeral home. We are in Arizona and could not attend. We asked, last minute, for Edible to send over 3 fruit trays... and they did.. even after their scheduled delivery. Trays were amazing, perfect! They made me feel 'present' without being there. Thanks Edible!! read more

I've purchased arrangements from Edible Arrangements and have always been happy with them (both the product AND the customer service). But what I like even more is that I can walk in and get a yummy fruit salad at a great price. They keep them stocked in the little fridge in the store - or if they don't have any, they will make you a fresh one lickety split! Now yes, it's true, I SHOULD buy my own fruit and cut it into tiny pieces - but why when Edible Arrangements can do it for me? Not to mention, their fruit is always so fresh and sweet and yummy! So I will continue to be an EA customer until I find the time, or gadget to make cutting all that fruit less tedious. :) read more

Edible Arrangements - Fruit salad. - Gift Shops Near Me - Chicago, Illinois

Called to see what my options were.. Wanted to get a 12 ct box ($19.99) delivered to a friend whose in med school. She lives less than a mile away from this store, but it wouldn't be a very great surprise if I made her go get the arrangement herself. So I called the store to ask about options, ie if the destination is a little less than a mile from the storefront, can the delivery price be adjusted so that it's not $15 (80% of the gift price). Idk if Nikola on the phone was just having a bad day, or if that's her general phone etiquette, but I was no closer to understanding my options than the man on the moon. It was like having a conversation with myself and having someone go "yeah" or "Nah" after each sentence. Would be super cool to teach her that someone looking to spend $40 should get a little more consideration. Probably just gonna get flowers delivered. read more

The Lansing store near Munster, In. I placed my order online on Sat. to be picked up Sun. morning, i called at 10am to chk to see if it would be ready by 11am, they said it will be ready. I showed up a little before 12 noon and the store was closed!!! I was furious, i called corporate and all he said was i can't get a hold of the owner, it keeps going to voicemail. Now, instead of offering a solution he said all i can do is get you a refund. I said no, i will drive across town to Schererville to pick it up there, he said you are going to have to pay for it there and get the refund from the first store, i said that was unacceptable, he said thats all i can do. EDIBLE ARRANGEMENTS HAS NO CUSTOMER SERVICE AT ALL. I WILL NEVER GO BACK. read more

I want to start by saying I have always been a fan of EA, having received gifts from friends and family and also being a customer that has sent them to friends and family, but after this experience I am absolutely done with this company. The saying one bad apple spoils the bunch is true. And do understand issue happen. But the rudest crap you can do is hang up on a paying customer who decided to patronize your business. This was an easy resolutions. Miscommunication happened on both ends but to refuse to fix it - After you stated that you have been having driver issues and the driver NEVER took a pic to confirm delivery to my recipient -was the Utmost level of BAD customer service. I stated in my notes "that I was unsure if she was there so please confirm before delivery". Your GM obviously didn't do that, or this could have been avoided. Telling me I should have confirmed it after I found out it was never delivered doesn't take any accountability. Very rude and unprofessional behavior. I will be leaving my review on every site I can!!! read more

Horrible customer service. The "manager" was overwhelmed and had attitude. I paid well over $100 for a delivery and they couldn't deliver on time and said because they had too many orders, well then why keep taking orders if you won't be able to deliver! She put me on hold for over 15 mins and then hung up She could not give me a status update of my delivery. Will never order from here again and will recommend to others not to order from here. read more

Walked in for a small arrangement for a friend recovering from surgery. Walked out 20 minutes later with a simple small arrangement and was able to hand deliver it to my friend within 15 minutes! No one can beat that service! The fruit was fresh, attractively arranged, properly packaged for carry out, and arrived still looking great. Pricey, but worth it. The staff is friendly despite the shop being very busy. I've gotten arrangement delivered to me from this shop that were sent by friends. They do an excellent job all around! read more

Do not believe their coupons or discounts. I was looking to send a yummy thank you. While ordering from another small company (NOT connected to 1-800- florist, yes, I checked with Secretary of State), Shari's Berries or Edible something popped up offering free delivery... like the dolt I can be while operating a computer... I switched believing I'd save a few bucks (surprise, I'm not part of the 1%, 5%, 10% - don't think "they" Yelp much; what do hoi polloi know, anywa). When I called regarding the $14.99 "service fee," the person correctly called it a "delivery fee" and said unless I am a member of their special club, delivery is "never" waived. Buyer of edible treats beware! read more

I ate one of their tacky creations and it went bad fast if you didn't comsume everything quickly..... peeled fruit does not last long if you do not plan on eating it immediately. The other Yelper who boasted that flowers die fast should rethink that if all the manipulated fruit isn't consumed quickly as it was in my case.... I was very disappointed. read more

I called to change my sweetie's card from congratulations to a word of encouragement and I was bummed because my partner was bummed, but Miguel answered the phone and he was so very sweet. I understand that people are busy, but it meant so much when Miguel took a moment to offer a few kind words and he remembered that we needed to change the card to something other than congrats when my partner was too upset to go to work which meant I had to quickly switch from a delivery to a pick up. Thanks Miguel for being so awesome! read more

I sent my mother an edible arrangement, she was not home so they called her to arrange a time, after she failed to answer they called me to let me know and informed me it would be delivered first thing tomorrow. Indeed it was. They are reliable, service was pleasant, and the fruit was delightful and fresh. WOOHOOO read more

This is great! A healthy, snazzy looking treat, in the form of a gift! This location just opened in the retail area of Little Itlay. They sent us over a few baskets and all I can say is yum, yum, yum. If you like fruit, this is it. A great idea as a get well, a thank you, a welcome to the neighborhood. Always fresh, always makes your mouth water, and always available. read more

This was my first time trying Edible Arrangements as a gift idea and have ordered 4 more since then! I bought one for my sister for her birthday who was ecstatic- she loved the fruit and also feels flowers are a waste of money. GREAT IDEA! Much better then flowers since they are edible and just as pretty. Would reccommend any Edible Arrangements for anyone looking to try a great, delicious product. read more

Great service, quality product, and excellent customer service! The staff here helped me to have the best experience in ordering the perfect product. The fruit is always fresh here and it is clear staff always goes above and beyond! I highly recommend this store front above all others in Chicago! read more

I absolutely LOVE the fruit bouquets. They are reasonably priced as opposed to traditional bouquets of which the flowers are going to inevitably wither away and die, at least we get to have some fun and eat this delicious fruit. I got one as a present and have also ordered one for someone else. I am happy with the service at this location as my order was ready at the promised time for pick up. Thank you! read more

It's not cheap but what an awesome way to cheer someone up or thank them for a job well done. Edible Arrangements are always fresh and delicous. The fruit is downright pretty. But it for someone you love! read more

I like the fruit at Edible Arrangements. It's always delicious and fresh. The chocolate-covered fruit in their arrangements is great as well. read more

Hi my name is Maureen . I've never tried an edible before and I had trouble deciding what to get my aunt. I called the store and the staff was a great help the manager jessica was a great help ! She was very knowledgeable of all the arrangments and very professional on the phone. Her positive attitude really made my day and my first experience a memorable one. She assured me that everything will be delivered on time and I won't be disappointed with the decision I made. And she was right ! My aunt loved it and kudos to a great manager and the great staff. If you want fresh fruit and great service ask for Jessica Five stars!!!! read more

I really want to like Edible Arrangements. I think what they're doing, offering a healthy(er) alternative to the sweets and treats people give during birthdays and holidays, is an admirable way of getting our society into thinking critically about what they put into their bodies. I just wish there was a little transparency on where their fruit comes from. I came to this location for one of their prepared bouquets before stopping by my mother's. I asked the fruitist (florist + fruit= ?) if their arrangements were organic. I had my mom's gift (a pair of TOMS) tucked under my arm and texting my Sis to see if she was there yet, but the girl behind the counter kept buying time and looking through leaflets by the register. Did she know if they were non-gmo. Again, "Uh, hmmm... Let... me... see..." A pounding headache kept blacking out the vision in my right eye. I sighed. Is the fruit treated with pesticides? Does the chocolate contain soy? Really, this should not feel like pulling teeth. The cashier kept pretending to look for an answer before giving up and shrugging that she didn't know. I was late already, so I just purchased the Blooming Daisies bouquet and decided to wash the fruit by my mother's. Except when I told her what happened she waved her cigarette in my face and said it was fine. She set the bouquet on the dining room table and my dad's friends from work tore it apart, their paint flecked hands tearing fruit off the wooden spears. To Edible's credit, everyone devoured the bouquet, but I wish they supplied more chocolate covered strawberries. I could only snag two for my mom because everyone had taken some. I brought them out to her while she sat with friends on lawn chairs in the front yard, a radio between them playing the same light FM station they listened to at their job. She didn't say anything, just blindly picked up a strawberry, bit into it, and put it back on the plate. They all had red plastic cups filled with sangria she bought at Sam's. Marla asked how my job at the pet store was. I told her I was a vet technician. Ma said I played with puppies all day. They all laughed and she picked up the strawberry again. Must have been good. She dipped the second one in her drink and toasted herself. read more

This location had been pushing their froyo shakes pretty hard, with a sign out on the sidewalk and everything. Okay, I think, I'll give it a shot. I walked in and ordered a shake, and the guy behind the counter explains that he turned the frozen yogurt machine off over an hour ago. Pro tip: don't put something on the menu if you can't actually serve it, guys. read more

I travel from the East side of Chicago, I pass several stores. Hannah and her crew I really appreciate them. I have send a few of my friends and family,and people I work with to them.No make where I'm at I will continue to do business with them read more

What a horrible experience. For Valentines day my boyfriend decided to surprise me with a beautiful edible arrangement. This was my first time receiving one and I was so happy he was more creative than buying me a bouquet of flowers. However, he mentioned his disappointment that there were no white chocolate covered strawberries as he requested. He knows I do not like dark chocolate and that's all I got. I did not express my dismay because I was enthralled with the gesture, but the next day he called the woman who did the arrangement to let her know his request was not fulfilled. Instead of apologizing for making a mistake, the woman proceeded to argue and blame my boyfriend for not putting it on the online order. The lady failed to acknowledge that he went into the store in person to request white chocolate and was assured it would be taken care of. WRONG. Not only was it not to his liking, but the lady had the audacity to yell at him!? I am really disappointed with their methods of service recovery and hope they can get it together, it's just fruit people. read more

Great Service very professional fast service simply a great experience will definitely come back again.

I had placed my order on Wednesday to be delivered the next day. I call the shop Thursday at noon to check the status of the delivery. They had assured me that the order was out for delivery and would be delivered within the hour. I also explained that the recipient would be leaving work at 3pm and they again assured me that it would be there way before 3pm. So 3pm rolls around and I call the shop back to check on the status again. This time they tell me that my order was still at the shop but would be delivered within the hour. After expressing my disappointment, the owner could only say that he was sorry and they were very busy, but I was free to stop in for a $10 gift card. The owner was no help on the phone and I sincerely hope his business fails! read more

I had to make a change to the date of the delivery due to the recipent being called out of town for a week - they handled the change without question. In a world where customer service gives you the edge over the competition - I'd go out of my way to give this store my business. read more

Awesome great experience with Jessica. She has amazing customer service. Overall a great experience.