Order for same-day pick up and I picked a timeframe that was three hours from the time I placed the order. It wasn't even five minutes and I got a call from the store manager Tina, letting me know the process of making the bouquets and that she may need a little bit more time to make sure all of the chocolate is dried and it's too perfection. I really appreciated how fast she was getting back to me and how kind she was over the phone, she even gave me some extra food in my bouquets for the inconvenience. You can tell she had so much love and passion for her job and her clients. The bouquets are absolutely beautiful and incredibly fresh. I will of course be becoming here again. read more

Edible Arrangements - Gift Shops Near Me - Caldwell, New Jersey

Great quality product, and friendly staff helped make my Mother's Day Gift idea a no-brainer. I consistently order from this location because of my overall satisfaction throughout the years. Staff has intimate knowledge of the vast array of products available and are able and willing to assist in selecting the perfect gift. Highly recommended. read more

Edible Arrangements - Gift Shops Near Me - Caldwell, New Jersey

Would give zero stars. Ordered expensive item for pick up at a certain time. Business was still listed as open. Door locked. No one answering phone calls. How does running a business like this manage to stay open?? So frustrating. Will be taking my business elsewhere! read more

I received a get well gift basket from them that was ordered by my company about 3 weeks ago. It was ordered on a Friday afternoon and wasn't delivered until Saturday night but that wasn't the worst of it. The basket included a giant bunch of Rotten Bananas, a box of chocolates that had expired on June 1, some rock hard tiny oranges and get this a can of Fruit Cocktail in Heavy Syrup. I was too embarrassed to tell my employer what I had received. This business is an absolute Disgrace to send such a Horrible Basket to a recipient. Shame on Them. read more

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I was missing and item call them several times nobody ever picked up nobody ever called me back. I had to call the main office. Got nothing out of the deal or the aggravation. They basically just gave me $30 back for missing item. It was embarrassing on my end because my friend was missing most important thing in there and nobody ever called me back I would never use them again. I don't recommend January 23 and still have no answer. That's terrible business.thank for nothing Stella vaccaro read more

The manager is wonder, friendly, professional and accommodating. The fruit is fresh and the chocolate is an excellent quality. It is an excellent gift. Manager keeps me coming back with her amazing customer service. read more

I recently ordered the Love arrangement from this location for an early Valentine's Day tea and I was so glad I did. The arrangement looked beautiful and the fruit was so fresh and delicious. The ordering and pick up process was so easy too. The fruit lasted days and was still fresh which is a big plus. read more

Edible Arrangements - The Love fruit arrangement! So fresh and delicious as well as beautiful! - Gift Shops Near Me - Caldwell, New Jersey

I ordered a birthday basket for my sister in law on Saturday around 5:30pm with the knowledge that they closed at 7 I figured it would arrived the same day considering I payed for the same day delivery. Also I've ordered an arrangement before and it was delivered with in 2 hours. If the case was that they wouldn't be able to deliver it the same day I would've appreciated a phone call or email. Then Sunday morning I called them asking about the order but the woman on the phone didn't really have a straight answer she told me that it was probably out for delivery already since I called 11:19 and they open at 10 on Sunday I was fine with it I asked her about the same day delivery fee and she tried telling me that there isn't one after going back and forth or a little she finally told me she would talk to the manager she later called for the card information keep in mind she confirmed that they had seen the order I placed yesterday around 5pm the order wasn't delivered until around 2pm on Sunday (they close at 3pm) anyways next time I won't be spending over a hundred dollars at a place with such bad service read more

I went into Edible Arrangements on Bloomfield in Caldwell, NJ to pick up something special for my friend who was going through the most difficult time in her life with the loss of her mother. I had no clue what to get and met the manager Tina, who went over and above to make this arrangement so special for my friend. She was personable and completely made a difference in my shopping experience during this time. She helped me from beginning to end on getting this gift perfected. In a time when the spirit of people and humanity is down, it helps being surrounded by happy, generous and kind people. I will continue to recommend this shop to my many friends, family and community. Tina really made a difference and renewed my faith in customer service. Will continue to bring business your way! read more

Truly the best! Stopped in with my daughter for a last minute sweet treat. They were so kind and generous, and the chocolate covered strawberry was delicious! We will be back read more

I've always thought the business concept of edible arrangements was outstanding, but until last week I never actually purchased anything from one of the stores. My daughter wanted to purchase an arrangement for one of her favorite teachers, who was retiring, so I told her I'd take care of it. Jumped online, found the specific location we needed in Caldwell (because I was picking it up and not having it delivered), placed my order for an early friday morning pickup...and then just crossed my fingers (I did get a confirmation email so I wasn't too worried). When I arrived Friday morning and walked in the door I told the guy I was there to pick up an order and I was out the door about 60 seconds later. Ordering process was easy, pickup was easy. The arrangements are pretty pricey, but my daughter was very happy with the results...and it was a nice send off for her teacher. read more

The Edible Arrangements located in Caldwell New Jersey is the best! I rely on them every year for birthday and other celebrations for my sister's family. They consistently deliver amazing service and Arrangements - even when I mess up the order or order from the long wrong location. LOL. The staff are kind, polite and super helpful to ensure they deliver outstanding customer service. Most recently, I called to order a box of chocolate covered fruit for my niece, something the store has done for me for her birthday. The sales person wasn't familiar with the request and she kindly (and patiently) listened to my story, took notes and advised she would talk to the manager in the morning. Sure enough, she did and I received a call and they able to accommodate my request. Thank you Caldwel EA. Job well done again. This is a store with people who want to work and deliver high-quality products. Highly recommend you order from here. read more

Made an order yesterday Night as it was my sister's birthday today. Really happy with everything. Wonderful job. Good selections, beautifully arranged and prompt service. I ordered a Birthdaytini for my sister and my sister was really happy as she came back from work. She called me and said it's the most beautiful gift she received on her Birthday. Thank you very much. Made my day read more

Came here on short notice to get an arrangement for my boss. I came at a perfect time because he was in the middle of making a basket. Only needed to wait five minutes then I was out of there quickly. Vey nice guy who helped me out too. read more

Wow! They really went above and beyond! Thank you everyone who helped my sister get her birthday gift!

I was invited to a pool party and called this location last minute to see if they could create a beautiful and flavorful arrangement. They created a spectacular and delicious bouquet. When I presented it at the party, it was gobbled up in 20 minutes. The fruit was so juicy and ripe even the kids went back for seconds. My only regret was not buying a bigger arrangement. Great job! I'd order again for other occasions. read more

Should get magnets to avertice the edible arrangements business everyone tell them to get them in

I truly would like to give more stars but feel as though I cannot because of an essential detail that was over looked. Two weeks ago I had placed a last minute order for the "Delicious Fruit Design" in a small as a birthday gift for my mother. However, my mom is allergic to dark/milk/brown chocolate, BUT she is not allergic to white chocolate (weird I know). So I called the Nutley location (closest to me) to know if they had more options as far as white chocolate. The CSR (customer service rep.) told me they did not, but if she isn't allergic to peanuts than to add the peanut butter dipped apples. Perfect. So I ended up placing the order on the website the night before delivery, quick, easy and painless. I added the green apples DIPPED IN PEANUT BUTTER, and strawberries dipped in white chocolate. So in the end, the only fruit that had dark chocolate were the bananas that were half dipped in white chocolate and the other half had dark. The order was delivered to my mother's job early the next day (Saturday) on her birthday. It came from the closest location, Caldwell. I was out of town for the weekend on business and again this was last minute because the original place I was going to get her a gift from back fired. I got the call from mom that she loved the gift, it was great, delicious,....HOWEVER, she wanted to know why I added dark chocolate...,. I told her no, the only dark chocolate is on the bananas. She asked why the apples tasted chocolatey.... now you guys got to understand, my mom is getting old. I hate to say it, but you know how people get old, the type of old when they don't know what they're talking about, are very forgetful, very repetitive, don't always know what they're doing... yeah that's the state that my mom is in. So I told her to stay clear of the bananas, and not to worry about the apples, it's peanut butter, she'll be fine, just eat them and enjoy. Well, guess who was sick in bed their birthday weekend with hives and a fever... my mom. But why you may ask? Because those damn apples were dipped in DARK CHOCOLATE! How do I know? Because once I got home from my business trip, besides the dipped bananas there was a few dipped apples left.. and let me tell you, it most definitely was not dipped in peanut butter alone. It almost tasted like it was a chocolate/peanut butter mix. Regardless, I had requested the PEANUT BUTTER dipped apples. I checked my confirmation email and no where did it say anything about chocolate/peanut dipped apples. So my mom was finally feeling better by Tuesday and was able to go back to her life, and I decided to call the Caldwell location, not to cause a scene, but definitely make it known that they messed up. God forbid my mom had a more serious allergic reaction to chocolate, I basically would have paid $130 for her death! So the CSR I spoke with was very nice, sweet toned, apologized, and told me this was something that needed to be brought up to their manager, and I could get a credit or work something out.... I made it clear to her though, I was not looking for a credit of any type, although it would be nice, however my mother DID eat all the apples, so its not like they went to waste.... they just made her uber sick for her birthday weekend. The CSR told me that I'd be surprised how many people are allergic to chocolate and that this is very common. She said the manager was not currently in the office but would be in later that day, and told me she would have him reach out to me immediately because, "it really sucks what happened to your mother" as she said. So it's been two weeks, and I still haven't heard from anyone. Again, I never called to be confrontational, I love Edible Arrangement's concept and gifts... however this is serious. My mom got sick for three days, with hives and a fever all because a small detail was over looked. I'm extremely disappointed. My mom though, she loved the basket and fruit, even though it really ruined her special day, she said it was still delicious and to just let it go. Which I'm doing, but again its hard, she's allergic to chocolate, and I spent an extra money for her to enjoy more sweet flavored fruit that she could actually enjoy with out getting sick but did in fact get sick off of...., So this is the reason why I'm giving it just one star. If my mom wasn't allergic to chocolate, and if they didn't over look that request in the first place, no doubt 5 stars. But I take my mothers health very serious. If I do ever decide to send someone a gift from Edible Arrangements, it won't be from this location, and it won't be from their online service either. I'll make sure I go into the location so I can speak to a customer service rep face-face. read more

WORST EXPERIENCE EVER!!!! NO STARS SHOULD BE GIVEN. I ordered a $92.00 arrangement for my daughters 20th birthday from the Caldwell Store to be delivered to her work. Snow was predicted for the day. Roads were absolutely fine by 10am. The Caldwell store never opened and I NEVER received a phone call. I tried to call for hours an no answer. Left messages and NO return call. Delivery was to be between 11am and 2pm. The Montclair store called me at 3pm to say the Caldwell store didn't open and they would be delivering the arrangement instead and they were never told there was a time frame. 6:15pm the delivery showed up at my door. The surprise for my daughter was ruined. Called the store first thing Monday morning. The girl in the office listened to my concerns and said she would speak to the owner and get back to me. The Customer Service Rep called me back and lied to me about the delivery people calling me. And told me I could only be refunded delivery charges. I immediately called corporate office who understood my concerns and called the store directly and the owner still only said he would refund delivery charge only. I filed a complaint and waited to hear from the owner. Finally Spoke to the owner the and he was very unprofessional and extremely rude to me He told me when my daughter went to the door she should have declined the arrangement. How can I do that to anyone on their birthday ??? What a horrible and heartless thing to say. The owner Rob said he would refund me my delivery charge of 15$ only. How terrible is that. What a dishonest businessman. . I WILL NEVER PURCHASE ANYTHING EVER AGAIN FROM THE CALDWELL STORE. read more