One of the things that sets Grossmont Garden Memory Care apart is the food. Executive Chef Justin…read moreputs so much care into every meal, and it shows -- fresh ingredients, great flavors, and menus that feel special. Combined with the compassionate staff and the wonderful activity program, it creates a warm, vibrant environment. The St. Patrick's Day celebration was a perfect example: themed dishes, cheerful decorations, and residents genuinely enjoying themselves.

My mother is in memory care in forth floor. Lynn Torino director is kind, efficient and always…read morewilling to help in any way and it makes it so much easier. The caregivers are kind and caring! Highly recommend.

Grossmont Gardens has been the perfect place for my mother, she is appropriately placed on the…read morememory care floor. We have been there for a year now. Gemma has been so supportive through the whole process. She has guided my family through the paperwork and process of the move in and a temporary move out for skilled nursing. Then, Gemma and Lynn helped us with the transfer paperwork and settling back in. Both Gemma and Lynn have patiently and promptly responded to our questions and concerns. Furthermore, the caregivers and medial staff on the 4th floor are kind, patient, and efficient in caring for their residents. My mother is now bed-bound but she is calm and content. Their care and guidance has allowed me to take a small step back. Knowing that she is well cared for allows me to breathe easier and allows me some time to myself. Thank you so much.

Our brother has been living at Grossmont Gardens for approximately a year and a half. Initially he…read morewas in Assisted Living. Unfortunately, due to the progression of his dementia, he was moved to Memory Care. He has been living in the San Diego area for more than 50 years and although he has many friends, (who look in on him regularly), he has no relatives nearby. It is for that reason, that both myself and another sibling, we are dependent completely on the care and care givers at Grossmont Gardens. We could not be more pleased. Their communication, kindness and concern has given us a sense of relief. We are all very appreciative of the genuine warmth given to our brother.

My husband was at the Good Samaritan for 10 months. The staff were wonderful and he received great…read morecare. If I ever need the same kind of care O wouldn't hesitate to be placed there. Wonderful care givers.

We moved my mother from another facility. She had been at for five years…read more The transition was smooth everybody we've met so far has been helpful, kind and courteous we've been here for a week and a half and she's still getting top-notch care from the nurse to all the caretakers to the chefs to the administration. Everybody is just top-of-the-line couldn't ask for a nicer place to have your loved one.

My mom needed some rehab after a total hip replacement and we found Country Manor La Mesa. She was…read morethere for 5 days to strengthen enough to be safe to come home. I was impressed with almost all of Country Manor and wanted to ensure a recent review was entered. I am a nurse and have a "good", "bad", and "ugly" way of looking at skilled nursing facilities. I'm very happy to say that I only had 1 item in the ugly category, very few things in the bad, and numerous things in the good category! We'll start with the ugly and work our way up since I think most people are looking for what to be warned about in these reviews. The one "ugly" item is that there were no cleaning wipes to be used in the restroom. Mom was in a semi-private room and the bathroom is shared between two rooms (4 residents). There were no cleaning wipes in the bathroom despite me asking at least 3 times. She needed a commode the first few days and after that I was there with her most of the time so I was sure to clean the bathroom toilet with soap before and after she used it. As far as "bad", we struggled with the staff's mentality of short-term rehab post-operatively. We expected she'd be there only a week or so until she could get strong enough to be safe at home and so I wouldn't need to lift and move her myself. I had to constantly remind them of this as they would refer to her stay as "in a few weeks...." or "eventually, you'll be able to.... so you can go home....". I told the care team in our initial admission meeting that our goal was to go home on x day, which was 7 days later, but no one seemed to recognize that this was very possible for her. Another item in this category was the 'stacked' therapies. Almost every day, the OT would come in to do work with her for about 40 mins and then the PT would immediately come in afterwards. It made my mom even more tired and in pain than she started out and made it difficult to show that she was improving enough to come home. The final thing on this list was the follow-through of the staff to the call light. The aid responded very quickly (within a few minutes), but if it was medication needed, the nurse didn't get the message. This happened on at least 3 occasions and we'd have to call two or three times. I'd also add to this list that the staff should wash their hands in the room prior to doing assessments and treatments so the resident and family can see them doing it. They'd use the hand cleaner outside the room, but it's good practice to let us see them washing. I also would recommend that there be a written 'welcome' pack to residents and families that includes things we weren't aware of, such as meal times, shower days for the beds, how to request an alternative meal, and the times that the staff change shifts. Finally, I'd recommend white boards installed at each bed to help orient residents to the day, date, and who the staff are for that shift. It would also help to state goals for the rehab patients and be a place to write questions to ask or put reminders. For the "good" list, I can't say enough about how friendly everyone was! They treated my mom very well and were patient with her when she couldn't hear them. I was not surprised by the staffing as this level of care typically has one nurse with an aide or two caring for a high number of patients. They were still generally quick to respond to our requests for ice packs, snacks, ice, water, and food requests. Special shout-outs to OT Tara, Rosemarie from marketing, Dr. Abesamis who listened to us and our plan, Tish the Activities Director (sorry we never had a chance to teach you MahJongg), and PM nurse gentleman whose name is escaping me. I felt the facility was very clean, didn't smell like either body fluids or antiseptic, the food was very good, and the grounds were immaculate! We really enjoyed being able to walk out to the patio area and sit in the sun! There was plenty of parking while I visited each day and it is close to the Vons in case I needed to pick up anything. The birds in the lobby were great and mom loved going and watching them each day. There were a lot of activities although mom didn't participate in many. A very lovely place for a skilled nursing facility! I'm so glad that mom was there! Thank you, everyone!

I recently had the chance to visit Country Manor La Mesa and was truly impressed. You can…read moreimmediately tell this is a place where people genuinely care. Ta, the Administrator, has been part of the team for over 30 years, and her dedication really shows. Andrew, the Social Services Director, is incredibly involved and a wonderful advocate for patients and their families. Everyone I met was welcoming, helpful, and compassionate. I would absolutely recommend Country Manor La Mesa to anyone looking for a place where their loved one will be treated with kindness and respect.

As a nursing instructor, I bring my students to Jacob healthcare Center for the clinical rotations,…read moreand every visit has been a positive experience. From the moment we arrive, the reception staff is welcome, professional, and organized, making the check in process smoother for both my students and me I would especially like to recognize Miss Annica. She's incredible nurse and an outstanding role model for a future healthcare professionals. She is consistently kind, knowledgeable, patient and willing to take time to teach encourage our students. She creates a positive learning environment while providing compassion, high-quality care to her patients. Professionalism and dedication to the last impression on everyone she works with. I also want to recognize Miss Julie for the incredible job she does with staffing and coordinating clinical experience. Her organization, communication, and hard-working sure that our students have meaningful learning opportunities and that everything runs smoothly. Her dedication behind-the-scenes does not go unnoticed and is truly appreciated. Thank you to the entire team at Jacob healthcare Center for welcoming our students and helping provide such a valuable clinical learning experience it is greatly appreciated.

My dad has been a resident here for quite a while, and I want to say this clearly: the nursing and…read moredirect care staff are excellent. He is genuinely well cared for. Susie, Olga, and Natalia have gone above and beyond for him, and we're incredibly grateful. None of what follows is a reflection on them. What I can't get past is how quickly things changed after his Medicare coverage ended and we switched to private pay. Almost overnight, the business office stopped responding. We're still waiting for a callback about arranging additional therapy. A test his doctor ordered more than a month ago was never scheduled. And my mom has had multiple interactions with someone named Nina in the business office who has been rude and dismissive. During one phone call, Nina hung up on my mom while she was simply trying to get basic information. That is unacceptable. Then my dad ended up back in the hospital, and we discovered his bed had not been held for him. No one ever discussed or obtained our agreement for that. We have documentation showing we understood there would be bed hold fees and were fully prepared to pay them out of pocket. Despite that, we were told his bed was no longer being held. It is heartbreaking to think a medically fragile person could lose his place despite our willingness to pay the required fees. To be fair, after we escalated our concerns, another staff member began working with my mom and has taken the situation seriously. They have been following up on the Medicare coverage gap, our pending Medi-Cal application, and our concerns about how my mom was treated. I appreciate their efforts. It shouldn't have taken things reaching this point to get help, but I'm grateful someone is finally addressing these issues. I used to recommend Jacob without hesitation, and I still would when it comes to the quality of care provided by the nurses and caregivers. They have been wonderful. But there is a significant disconnect between the people caring for residents and the business office. If your loved one is transitioning off Medicare, be prepared to advocate for them, because our experience changed dramatically once that coverage ended. I sincerely hope these issues are resolved in a way that works for everyone. If they are, I'll gladly come back and update this review.

I am extremely impressed with St Paul's. Although my friend wants to be home, the staff at St…read morePaul's do an amazing job. They are caring and considerate. They have meals, physical therapy, laundry service and the patients are cared for and respected. My past experience with rehabs and skilled nursing facilities has not been good. Granted the facilities were in Riverside and San Bernadino County, not San Diego. St Paul's is excellent. The building is older, but the staff are top notch, the place is clean and everyone is cared for. There is a check in kiosk inside the door. The nurses are helpful to visitors as well as their patients. Visiting hours are 8am to 7pm ish. Thank you for taking great care of my friend. I look forward to seeing my friend home soon.

I was surprised to see the poor review posted on 4/1 by the woman who's grandfather passed while at…read moreSt. Paul's. My 91 year old mother has been a resident there for more than 3 years and my experience with a majority of the staff and Esabel Cano in particular has been very positive. I live in New Jersey and am unable to see my mother more than a few times a year. I rely on Esabel and the other staff like Rosa, Sol, Randy and the other nurses and CNA's to not only provide compassionate medical care for my mother but to also to ensure that her day to day living is as pleasant as possible. My mother can be a very difficult and demanding person that requires an enormous amount of patience. Without going into the gory details, I will just say that anyone that can deal with her is a saint. They are always sensitive and caring to her and keep me informed on her situation regularly. I must also so that I have been extremely impressed with the precautions that the facility have put in place to ensure the safety of residents during this pandemic. While it is difficult for families not to be able to see their love ones, I for one am very grateful that visitors are no longer permitted in the facility. Their proactive and well-thought out plan for protecting residents should be applauded. It is pretty amazing that not one patient has contracted the virus. In normal situations, these jobs are difficult. The staff are putting their lives at risk every day and I for one, am extremely grateful.

I would not recommend this place. We were unable to tour the place before going or we never would…read morehave picked this place for my father. When my family arrived, we were brought to my dad's room where he was sharing with another individual. The bedding was stained. In the bathroom that was shared with multiple individuals was unsanitary. It had brown-stained towels wrapped around the base of the toilet and smelled strongly of urine. My father was also told that he needed to relinquish his electric wheelchair and would be given one of theirs. He's informed they would "try" to find one with neck support, but could not promise one would be available. He absolutely must have neck support at all times and a standard wheelchair would not have been able to provide him the support he needed. He also does not have the strength or mobile to be able to push himself in case of an emergency. If something were to happen he would have been trapped. He was there from around 3pm to 8am the next day and at no point did any staff come to the room to check on him and see if his needs were being met. The only staff interaction happened in the middle of the night when he called to have his roommate turn off his TV and was told his roommate could watch TV at full volume all night if he wanted to, which he did ensuring he got no sleep that night. I came the next morning to remove him from the situation. Upon check out they lost some of his multiple RX medications that were later found and had to be mailed back to him. Essential RX medications should never have been lost in the first place which only added to the stress of the experience. This sad facility overall was not a place we believe any veteran should be subjected to.

Based on the so-called 5-star review from Medicare and US News & World, I selected this facility…read morefor myself when I needed support recovering from surgery. Even before I arrived, as I waited in the hospital, the center showed issues by not returning phone calls made by my case manager. Four days elapsed before they responded. Don't believe the false promises made on their website, such as "Prior to admission, one of our admissions staff will reach out with a phone call to give you a brief explanation of what will happen upon arrival. They will also set up a time to have an initial meeting." Neither that call nor that meeting ever occurred. I gave it a week. The staff that I met and who took actual care of me were industrious and gracious, despite being overworked and (probably) underpaid. However, the services that I expected, such as extensive PT to improve my physical strength and flexibility, and the promised OT sessions, including learning how to get in and out of a car and learning how to use a tub bench, never happened. The meals were occasionally meager (one slice of plain bread and half an egg), sometimes tasty, and never included fresh fruit or vegetables. Part of recovering from anything should involve healthy nutrition that is based on fresh food. But I'm sure the industrial-sized cans of whatever are significantly cheaper. The incessant beeping of unanswered calls and the screaming/yelling of a woman parked in the hallway most days made for a disturbing and challenging environment in which to try and rest and heal. Without notifying me or asking my permission, the staff changed the days, times, and locations of scheduled doctor appointments. Imagine my surprise when I decided to double-check the status of appointments. Early on, I slipped in a puddle at the base of the toilet shared by two rooms (4 patients). My right foot (non-weight-bearing foot in a splint) slammed down on floor and my back slammed into a grab bar. Staff said that the puddle/leak had been previously reported to maintenance. Maintenance stated that the toilet was fine. Every day for the remainder of my stay, the floor was wet and a towel was required to mop it up. When I informed PT that I was having chronic back spasms and pain after the fall in the bathroom, the staff said that they would provide some sort of back support. I asked about the back support again the next day. The back support was never provided. The understaffing presents definite challenges for both patients and staff. When you are non-weight-bearing and you rely on staff to obtain medication or use the bathroom, you must be prepared to request medication several times, because they will forget and you will suffer. To avoid developing a UTI and being forced to foul my clothing, I learned early on to request access to the bathroom before I seriously needed it. It might easily be 30 minutes before anyone's available to assist you in getting to the toilet. The requirements that they were supposed to fulfill, such as ordering a walker and restarting my in-home PT and OT, failed to materialize. I made several visits to their office before I discharged myself to make sure that they had placed orders. I don't know if they were lying to get rid of me or just because it's standard behavior. After I discharged myself, I expected the walker to arrive at my home and the home-health care to resume. For the next 10 days, I called repeatedly to ask what the status was. No one responded. My case manager from my insurance company also called, and they failed to respond to those calls as well.

I have visited the Grossmont Post Acute Care facility, which is located in La Mesa, very close to…read moreGrossmont Hospital, a number of times over the past years. There is a large parking lot that surrounds the entire building, so parking on your visit should not be a problem at all. My Mother stayed here a number of years ago. in addition, my Aunt Virginina from Point Loma was also recently staying here ito recover after a fall in her house. Most recently, my step grandfather's wife was a resident at Grossmont Post Acute Care to recover after back surgery. It is very easy to visit, and there is a little sign-in book in the entry reception area. The buiding itself is located in a beautiful Mid-Century modern structure fashioned in the shape of a star. If a patient contracts COVID-19, protocols are followed and the patient is isolated.

Brand New Remodel. Best SNF in san diego. Bar none. Clean, great staff, great environment. I'd…read morerecommend anybody who needs skilled nursing care to come here.