I'm so disappointed to have to write this review because I've never written a bad review in my life, but this experience has been bothering me since I had it done. I'd give it negative stars if I could. Yesterday, my roommate and I decided to spoil ourselves and get our nails and toes done. I even went a step further and got my eyebrows waxed. I did some research beforehand and picked eden because it looked so promising and the reviews seemed generally good. Now I'm seeing where all the 1-stars came from. The salon itself is very nice, big and spacious. The experience, I feel like should have been a relaxing one with their protocols. However, for me it was almost anything but.
We got our pedi's first. The whole time, the ladies made it blatantly obvious they were either making fun of us (me) or straight up shit talking. I would watch "my" lady point something out on my foot and they would both laugh. It was uncomfortable and made me feel extremely self-conscious, but I tried to brush it off. When our feet are done, they lead us to the nail tables. Man, lemme tell you, this was physically the most uncomfortable nail salon experience I've ever had. She not only made fun of my short fingernails (I have extreme anxiety and slight OCD, so when my nails aren't done, I pick at them) the same way she made fun of my feet, by she filed each one so aggressively, even after it was just fingertip that she was filing. It literally started burning my fingertips as she filed each one so rough, I'm still cringing just thinking about it. The "massage" also felt like she was taking her anger and annoyance at me out on me. Granted, I came in super polite and smiling. At this point, I was ready for it to be over. But I still had my eyebrows to get waxed. This lady, while nicer than the other, seemed to rush through the process and I had wax on both sides of my face for the rest of the day because she didn't clean up very well.
I ended up paying $65 or so, which is pretty standard. Usually I would tip automatically, but I was so upset with my experience, I already felt robbed of the $65. As we started leaving, the cashier kept (basically) yelling behind us asking for a tip. Now I know in the US, it's standard to tip on good service, but by NO MEANS is it EVER an obligation. I'm one to tip 20% everywhere I go, so when I decide not to tip, you've given me a horrible experience and upset me. We reluctantly had our cards swiped a second time each so they could get a $10 tip out of each of us while everyone in the salon watched. Never in my life have I felt so robbed and frustrated with a service.
I'm a very young, very new widow. I just moved here. All I wanted was to treat myself and take just one hour away from sitting on the couch depressed and crying all the time, ease some stress, and this experience had me leaving even more self conscious than when I went in. I have half a mind to call my card company and dispute the tip because that's how humiliated and upset I felt.
I will never be back and I will ALWAYS tell everyone I know how horrible the service was. I will be a bi-weekly customer somewhere that treats their customers with respect. These ladies should be absolutely ashamed read more