Update to business owners reply:
I find it absolutely appalling and relatively hilarious that this business would ever think a local citizen who has been a Yelp elite for ten years running with over 2k reviews and a trusted reputation within this close knit community would take the time to conjure up some random story about the experience had in their store. I am a woman of integrity and anyone coming across my reviews can see that. I completely understand where a business would value their reputation but to stoop to this level, wow! I'm fairly certain you were let down when you private messaged me and couldn't get me back in for your free tour to try and change my account of the ridiculous experience but your bitter un true reply is ludicrous. Your video footage would show us on one side of the counter and your staff member on another, and hear our excitement and convo about being first timers and seeing you on YouTube in addition to hearing my questions of products and her ridiculous demeanor with me. You'd hear my continual grace through being treated the way I was by her. No one said the staff member jumped over a counter and knocked me over the head with a candy bar for crying out loud, lol what would you have expected any video footage to have shown?! You'd been better off publicly apologizing for someone's attitude than falsely accusing me of being a dishonest individual in attempt to discredit my honest account of your team members behavior to me. I absolutely will NOT remove my review. Others can view the other bad reviews and know they are just as accurate and credible as mine. Your reply actually shows even further reason why people should keep far away from your business since you aren't able to respectably accept and move through customers experiences in your store. Yelp is here for the good and bad, if I were leaving dishonest reviews on businesses it's funny that most of my reviews are 4 and 5 star, praising businesses both small and large and most often shopping small. Salty behavior surely runs there and it's not a sweet look for a chocolate shop.
- My oh my!!!! I'm not certain where to start... My boyfriend and I happened upon something on Youtube the evening before that highlighted several places in the LA area. Both So Cal natives, neither of us had heard of Edelweiss but then again we aren't typically strolling Canon for chocolate shops.
The place looked so cute and Mother's Day was the next day. We woke up, had an early morning sesh at the driving range then I reminded him he said we could come here to pick up chocolates.
I think we were both pretty excited. I know I was for sure. We parked the car and walked in, to an empty shop. I was delighted and couldn't wait to scoop up so many goodies for myself, my Mom and my grandma and my boyfriend was also making a purchase for himself, and his Mom and family. So we were definitely here to spend a bit of money on chocolate.
The woman working was an absolute terror! She is the rudest person I have encountered in years.
We let her know it was our first time here and were excited to be in the shop. To every question I asked she had a nasty, ridiculous tone, demeanor and answer. You'd think we walked into the store with a million people waiting in line. The place was empty and there are just no words for her terrible, completely unacceptable behavior and vibe.
It's a wonder, a literal wonder that I didn't say anything about how she was behaving but honestly I was in complete disbelief, like is this actually happening right now.
We should have walked right out the door, but we did want to try the chocolate and still ended up ordering a ton of stuff.
We left and I was visibly upset by all of it. My boyfriend asked me a few times on the drive home if I was ok. I was just shocked someone could be so nasty and it definitely ruined a bit of my Mother's Day. I ended up telling everyone that day about the occurrence.
I'm not certain it's safe to recommend this place, even if the chocolate taste ok because the service was down right despicable.
I gifted many of the chocolates and will follow up with how the recipients felt about them, but I've been to several chocolate shops in my time and these are the types of places that are usually joyful, and fun.
My experience here was so horrible, all I can say is the packaging is quite lovely (although this woman didn't even want to prepare my purchase as others are prepared, I had to specifically ask to even have one piece of tissue paper). The treatment was just unbelievable and difficult to endure. I wish this lady peace in life, she sure as hell needs it. I will add, the entire time I remained poised and polite, trying my best to have grace in a situation where someone had zero reason to behave this way toward me.
I can list at least a half dozen other chocolate shops in LA that you'd be far better off at, or you can just Google them read more