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Services - Edel Cleaning
Deep cleaning
Maid services
Move-in or move-out cleaning
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The Bad Cleaning : For a deep cleaning they did a good job on surface items (floors, windows, kitchen). Where the cleaning fell short was upon walking thru after the cleaning and finding 2 of the bathrooms and mudroom had not been cleaned thoroughly. Showers were untouched/forgotten, mudroom floor was still dirty (which I didn't see until after they left but that's due to other reasons outlined below). The Ugly Where things went downhill: Some background: we moved in to our home and within 48hours we had Mia's team come out to clean before anything else. No furniture, we had not moved in, we had not even brought anything into the home until after we knew it would be cleaned. The home was newly painted and all the floors were newly resurfaced/stained. Cleaning began on the main floor and during the cleaning of the blinds in the family room one of the cleaners pulled too hard on the blinds causing them to dislocate from the brackets and fall to the ground. This resulted in the following damage: 1. Wall was knocked and paint was scraped 2. There was a dent on the newly finished hardwood floors 3. One of the blinds cracked (found after having them mounted back up). 4. The bracket holding up the blinds was damaged My initial reaction was frustration. I had been in the kitchen prepping when I saw the blinds fall to the ground. I started noticing the cleaner opening the blinds but putting her whole body weight in the pulls and sensed she was not using good judgment in how to handle them but before I could make a comment the blinds fell to the ground. I walked over and saw quickly the damage to the wall and floor and became upset. We called Mia and she came over to assess. Where things went south was Mia's complete mishandling and dismissal of rectifying the situation. 1. I had asked to get her insurance info and she did not provide it stating she preferred to handle it outside of insurance for fear of premiums going up. My husband and I understood that the damage was not super extensive and didn't want the local business to take a hit over something we could likely come to an agreement on based on discussions with Mia. We just wanted it fixed and to move on. Thankfully no one was injured and said we'd try to work it out another way. We asked she send a copy of it via email for us to keep on record in case she ghosted us (which she said she understood and appreciated us not taking the insurance route but never did in the 3+ weeks of reaching out- that was our fault for trusting her). 2. We received an email from her after 1.5 weeks stating they had no part in the obvious damage that was present on our walls or floor. Instead her email cites "experts" that said damage was done previously and was not a result of the blinds that she does admit fell due to her workers handling them. These "experts" that provided their "analysis" of the damage in the email screenshots never once came to our home to assess their quotes on the damage. No one came to look at the walls or floor, but somehow they were able to come to the conclusion that the damage was preexisting (repeat here that the house was just closed on 2 days prior with newly painted walls, and newly finished floors; no damage to any other parts of the floor on the entire main level or damage to paint on the walls). 3. I was polite in all my text messages and voicemails asking for a call back. At no point did I think I was defensive or rude. I had explained to her during our beginning conversations that we'd work something out and gave her 2-3 options on how we could proceed (comping us for 2-3 cleanings, reimbursing us for getting the damage fixed ourselves, having her contacts come out and do the repairs as long as they were licensed, or going thru insurance). At the end of the day all we wanted was to be made whole on the damage that was incurred due to her company's mishandling. She did not return my phone calls, and stopped responding altogether after her email to us outlining how she was not at fault. Truly so disappointed in how this was handled. There could have been many ways to handle this as a professional and still keep their reputation and integrity intact. I would never recommend this company to anyone, and would advise anyone to use some other cleaning service. I have given 1 star because Mia's sister and team that did the cleaning was understanding and attentive to cleaning concerns and addressed areas after pointing them out. They were professional. Everything else has been rated due to the poor attention to the deep clean and the obvious mishandling of the damage done to our property and lack of concern, followup and accountability in creating the damage by trying to put it on "preexisting damages" of which there was none. read more
Business owner information
Solomiia K.
Hi ,Sahar and Jawab!!…
2 years ago
1 year ago
Business owner information
Solomiia K.
Thank you so much!!! Your kind words mean a lot to us. Thank you for…
2 years ago
Business owner information
Solomiia K.
I am very grateful to you for your trust in our company…
2 years ago
Business owner information
Solomiia K.
Thank you so much!!
