What a mess here. Men's shoes stacked on top of each other, how can one find anything they like…read more Womens even worse on the right, because more shoes lol Guess the 50% is enough to lure suckers like me in. Tried on one shoe, lady nice enough to ask if I wanted the other, said nah, wasn't comfortable anyways.

My experience goes back to a year ago when I needed to get some flip flops for Coachella. Prices…read morewere hit and miss which is why I went elsewhere for shoes. The customer service was okay, however, at the time it was busy that day. It was understaffed so their attention had to be divided in accordance with.

Located on the north side, across from Guess…read more Good-sized location, but surprise surprise, the men's section on the left, is just OK. Carry the usual suspects: Ecco, Johnston & Murphy, and Cole Haan. While they had sales, didn't find the prices were off that much, 10-15%.

I stumbled on this location by accident and it was hard to miss it as it's located beside the main…read moreentrance. It was surprising to see that their products had discounts when compared to the Burnaby location which never seem to have any sales at all. The West Vancouver Sneakerbox has an inviting and calm West Coast interior design with extensive use of cedar wood for the displays and walls. The one person staff was friendly and knowledgeable. I couldn't resist getting a pair of limited edition New Balances M997GY2 for half price and they had it in my size too. They were a decent selection of limited edition shoes from New Balance, Nike, Adidas, Asics, Puma and Vans.

I had such a great experience at SoftMoc, all thanks to Sogol! She was super friendly,…read moreknowledgeable, and really went out of her way to help me find exactly what I needed. Her positive attitude and professionalism made the whole shopping experience smooth and enjoyable. If you're ever at SoftMoc, I highly recommend asking for Sogol, she's amazing!

I purchased a pair of Sperry Moc Siders online for my best friend for his birthday. Unfortunately,…read morethey were a 1/2 size too small. My best friend first went to the Pacific Centre to exchange them but the stock wasn't available so a similar pair was held at Park Royal. The clerk used my $10 credit in points towards the shoes (which wasn't authorized by me) plus she charged my best friend's credit card instead of mine for his birthday present. I wrote to SoftMoc about this incident and received a beat around the bush apology for the incident. I'm not impressed at all with the shoddy service and would give no stars if I could.

Good selection of everyday shoes from sporty runners to work and some evening shoes here. Sales…read morestaff are friendly and helpful and the prices are decent for what you get.

The management and staff at this location go above and beyond to make (me) the customer feel great…read moreand VALUED. Again and again I leave satisfied and happy. I walked in today with a pair of Hunters that unfortunately devolped a small crack after purchasing mths ago and WITHOUT QUESTION the lovely manager checked the sz and marched away only to return with a brand new pair. Only THEN did she ask for a phone # and gave me a smile and a new reciept. Shocked and grateful for this unparalleled customer service. Thank you ladies Xoxo