I've shopped at branches of this store in the U.S. and I've been to the one at Tsawwassen Mills,…read morebut I think this might have been my first time stepping into this particular location. I don't always manage to purchase anything while shopping at this store, but on this occasion I did manage to buy something. I found some beautiful DKNY boots for $54.99! My daughter and I had been looking at a number of stylish boots in the last few days. We'd seen some by brands I'd never even heard of, that weren't nearly as stylish, unique or well constructed selling for 3 - 4 times the price of these boots. I found these boots to be quite unique in their design. They weren't at all flimsy either; rather, they felt very sturdy and well constructed. DKNY brand to top it off. For $54.99, this was an absolute bargain and I couldn't pass it up. The store was clean and spacious. Somewhat like shopping at Nordstrom Rack (selection is a bit more high end) in that you really have to hunt for the deals...but I think these boots are proof positive that if you search thoroughly enough, there are deals to be found! Service: Good Parking: Plentiful and free Location: North side of Park Royal Shopping Centre, West Vancouver

Reading all the reviews of this store, I honestly was a bit surprised. I was blown away by this…read moreplace! Here's why: -it's big. Okay, so relatively speaking, it might not be AS big as other Saks OFF 5th venues (especially in the States), but it's still pretty damn big! -it's immaculate, and well laid-out, with excellent signage (signs suspended from the ceiling, so it's easy to see). At a glance, you can see where the mens' section is, the women's section, the activewear, the footwear, etc. Nice! -there are some amazing deals to be found here, if you look, and probably a TON more if you come here regularly (I am certain they get new merchandise frequently, similar to their other sites). I found a classic pair of black Doc Marten kick-a** boots for $39.99. $39.99!!!! Unfortunately, they only had 'em in women's size 8 or 9, and I'd need a size 7. Oh, that hurt so much, as I wanted them SO bad. But that's the nature of discount shopping at these types of stores: the thrill is in the hunt and the find! But, yeah, those of you who know how much Doc Martens' usually sell for, you know what a steal that would've been. -depending when you go, of course, it's hit or miss what you'll find here. But again, if you go regularly, you'll eventually find something amazing. They carry a lot of big brand and designer names here, and they've a decent selection of accessories, too (socks, hats, costume jewelry - note: I wasn't really impressed with he jewelry here but I'm sure it changes, too - belts, etc.). -I had never been to Park Royal before and I was mighty impressed with the huge, free parking lots surrounding all the stores. Wow. -the lady who was manning the dressing rooms was super nice, and the rooms themselves were large, with a chair, ample wall hooks, and a huge mirror. And I liked the way the thick, velveteen curtain-door hooked and locked shut. It felt plush and high end. (I should note, the guys working the check-out cashiers were super nice, too). The sole reason I'm not giving 5 stars is because I wanted to try on a pair of cool designer sneaker-shoes in the footwear department but the pair was secured together (odd, because all the other pairs of shoes and boots I tried on were not locked together and many cost more than these sneakers). There was an employee in the aisle, stocking and tidying up all the shoes, so I asked her if she could please separate these sneakers so I could try them on. She said I'd have to go to the changing room lady who has the tool to unsecure the shoes. I found this so odd, making customers walk across the length of the store to bother the lady working the dressing rooms, when they logically could have the employee working in the shoe department have the required tool. (There were some elderly ladies in the store when I was there. No way would they easily be able to walk back and forth to get this done, to try on shoes. It just made no sense!), So, yeah, they potentially lost a sale there, as I wasn't going to be bothered.

I purchased a puffer jacket that I really loved in November or December 2024. Shortly after buying…read moreit, I began noticing a few feathers on my clothing. At first, it seemed minor and I assumed it was normal wear. However, by November 2025, I had to replace the jacket because the zipper failed completely and would no longer zip up. I repurchased the same style because I genuinely liked the jacket. Unfortunately, on just the third wear, I started seeing an excessive amount of feathers all over my clothing. Since then, the feather loss has only gotten worse. To make matters more frustrating, the zipper on this replacement jacket has also failed. Both jackets were purchased intentionally with room to layer underneath, so fit was not an issue. At this point, the jacket is essentially unwearable due to severe down leakage and repeated zipper failure. It's disappointing, but I can now understand why this particular jacket is frequently on sale -- the quality simply isn't there.

I come here not too often but I've come here a few times over the past years. The store has a…read morepretty vast selection of items and usually the staff are helpful.

Other than the decor and the west van feel, there's nothing prompting anyone to really come here…read morefor sales, there's some but not as much as Metrotown....hey, it's Park Royal lol. The usual brand names like Diesel, Hugo Boss, etc. but did notice John Varvatos here, not surprisingly. Great label by the way ;) It's a good size door, lots of white. located new side of the Village.

I have a credit note that I brought into the store to redeem. I was told that my credit had already…read morebeen redeemed. The mans name helping me was Ken. Ken made a call to make a inquiry as to what my credit had been redeemed for, he told me it was for a Hugo boss idem. The cashiers name was Lucus who redeemed it. I recognized this cashiers name as he used to hold my credit for me at the store in the till. He also used to sell the store items at discounted prices for CASH only to a number of my friends. I told Ken when I was in the store that its pretty obvious what has happened.....Lucus has taken the number off my credit and used it with out my knowledge. The policy clearly states that if you loose your credit note there is no way you can redeem the value. Ken told me he would look into this matter and get back to me with a resolution. After 10 days of not hearing back I called and spoke to the store manager Aras. After speaking to him on the phone he tried to tell me that he had applied my credit note to a dress that I had purchased .....I was really taken back that this employee was trying to cover for his friend. I happen to still have the receipt for the dress and it shows I paid full price. Clearly something shady is going on here......When Ken called in to inquire about where my credit had been redeemed he was told by head office it was a hugo boss item and now Aras is trying to say that they gave me a discount on a dress and applied my credit to that without taking the paper copy back?....He asked me to call back the next day at 10 am and speak to Josh. I called the store a number of times from 10 am to 12, even called another store and request that Aris or Josh call me back about this matter and I have not hear from them since. Not only have they not called me back but no one will answer the phone at the store when I call. I still have my credit note as proof of the amount owing to me and would like a full refund of this value as I will never shop at this store again. I have contacted the BBB and filed a complaint two weeks ago. They reached out to this business and requested a response giving them 2 weeks to do so and nothing.........

Dealt with a staff who had an attitude problem and later spoke with the floor manager. Utter…read moreheadache writing this review and I feel sad for the floor manager as it was above her pay grade to deal with said staff. The lack of comprehension, attitude and even a bit of language barrier made this trip exhausting. I will stick with Pacific Center from now on. Either there has to be more training or better management for newer employees. This is not the way.

I came in looking for for something to wear to a wedding. I did not know what I was looking for…read more Could have been a suite or just a nice shirt to go with a pair of unique Fluevog shoes that are super had to match. I was actually going to go to Simon's but thought I would stop in and see what H&M Mens had to offer. I asked a sales associate who was busy folding and organizing the store who's name is Ali. I showed him my green pink floral print shoes (told you they were difficult to dress) and he made an instant customer suggestion for me. He chose a dark navy suit and a pink shirt and a brown belt. He explained why he chose these items and stayed close to the dressing room while I tied everything on and offered his honest opinion. I bought everything and the process was painless. I felt very confident with my choices and got ton of compliments at the wedding. Thank you Ali

I like Eddie Bauer stuff and this is one of the few stores in metro vancouver. The last time I…read morebought something, they wanted to charge $0.25 for a shopping bag. Now the policy has changed. Because I am a member, the shopping bag is free. I do like the clothing here as I find them pretty durable. My rain jacket is still working in repelling rain after 8 years. I still have a light jacket from the 1990s which is still usable though I hardly wear it now. I like the frequent promotions and sales which do help to make things affordable. I wait for those times to buy parkas and jackets which can be in the $300+ range. I love the jeans and guide capris and I hope they never get discontinued. I do find the jeans wear out quickly if you live in them. Maybe because I wash them after 2-3 wears? So I do buy the jeans often. The leggings and tops (t shirts and long sleeved) are great too. The leggings hold up well and don't roll down easily. The carry on suitcase and packables are great for traveling. Sneakers and slippers quality is good. I love the throws too. So comfortable and warm. This store is great for picking up stuff. Service is ok.

Eddie Bauer is SOOOOOOOOOOOO not my style...BUT..I do have to appreciate the styles of clothing…read morethat they offer...if outerwear puffy vests, dockers, Bill Cosby sweaters, checked button down shirts and fleece are your style...then boy oh boy is Eddie Bauer the place for you! I haven't been in one for years..since my teens when I lived on the prairies and Eddie was actually a "cool" place to shop...don't ask...I though I would drop in just to see if their clothes have changed over the years..the answer is no..same ole stuff..but I am thinking that the target audience for Eddie probably likes it that way.. I could imagine ever buying anything for myself but did find a few things my Dad would love...the lady working there tried her hardest to sell me something..she kept telling me all about the new "collection"..not a word I would use for new Eddie wears..but whatever..she tried and I have to give her snaps for that!

They're gone! Their only store here is at Park Royal. No one in their right mind would want to go…read morethere, no matter what time of day. This place was my choice for buying myself nice, well made stuff. But covid got them too. It didn't help that the only accessible location for humans was Oakridge, which is also gone. Just another array of high-priced, unaffordable highrises going in. They will sell every unit, but only a handful of people will actually live there. All I ever wanted were the occasional nice shirt.

A lot smaller than Oakridge's store…read more In addition to its nicely-themed store, they've got a few fun toys for the well-to-do folks. Like a $300 Monopoly board, where, instead of metal trinkets to move around the board, you get the hand-carved, wooden figurines ;) Nice that this store has 2 entrances front and back to get to the Village easier.

I didn't get what I came in looking for, but 4 stars for the awesome service !…read more I was greeted when I arrived by a guy asking if he could help. He was very polite and friendly. I asked for men's tank tops. He wasn't sure, so he asked the girl at the counter. She actually came over and looked through 2 different sections of the store for me. She pulled out exactly what was available, and apologized for not having much in stock ( due to the time of year ) I really appreciated her actually taking the time to come and help, as opposed to just vaguely pointing in some direction as many retail staff tend to do.

One of the nicer stores as it is more spacious than the Bellis Fair…read more The usual Herschel knapsacks and Vans shoes. Good selection. Sale now, buy 1, get 50% off the 2nd...mix & match too.

Great shopping and eatery, very clean and welcoming atmosphere,…read moreSome expensive and others reasonable priced retail stores!!

Straight up confusing !! Every time I come here I get lost…read more Half of the mall is on one side of the Marine Drive, and the other half is on the other. Some of the stores are on the inside of the mall, some on the outside. Even staff working there, didn't know and couldn't tell me where certain stores were. The directory didn't help either. However, this may of been my fault, as I can't seem to read maps. Other then logistics, this mall does have some great stores - Free People, Hot Topic, Winners, Dollarama, MAC, Forever 21, The Bay, Urban Outfitters, Off 5th and many more! You need some time to be able to shop here, and that's just one of the sides! I would give it another star if it wasn't so confusing!

I've had outstanding service from multiple staff members at this location. I do have to shout out…read moreJess in particular, as she is both an exceptional person and sales associate as well, willing to go out of her way to help and offer support. She successfully located a bag I'd been lusting after, and mentioned they had the style of jeans I wanted, but unfortunately they weren't my size. I really appreciate it, as someone who works in customer service and has shopped *occasionally*. It makes a huge difference to have someone who legitimately cares and wants to help make your experience great.

Hi, I went into this store recently and I was disappointed with my experience. The one good thing…read moreis the clothes were so cute and I LOVED the way the store was set up. But as soon as I walked in, no one greeted me or said hi. I walked around for at least 10 minutes picking a handful of clothes and upset that I haven't been acknowledged. The two girls working were talking quite loud of gossip (I didn't care about the details I was just hoping one would notice I'm carrying a pile of clothes). Eventually I just got so tired I said "Can one of you please start me a fitting room", thankfully one of them walked over. As I was browsing the store she did come over once to grab another pile of clothes from me. But no other acknowledgement, no smile or how can I help you? I do understand I look young, I am mixed race, but it's getting absurd that customer service still makes customers feel this way. It was a nice sunny day and I felt so awkward when I feel like I'm bothering staff but barely acknowledging me. And I did notice, every person who walked in after me was greeted and helped. I feel like I look old enough for someone to think I'm in my career, going into a store that I am thankful to afford, and feeling again like I'm a bother in the store. Hopefully service will be better next time.