Very helpful. My boyfriend bought a Michael Kors watch for me online, but the band was too big. The…read morewoman who helped us resized the band and even gave useful tips on how to handle the watch so it wouldn't tarnish as quickly. Knowledgeable staff, great advice!

Only Macy's left in the Rochester area, but very disappointing. Poor service, outdated store, and…read moreunclean restrooms--doesn't match Eastview Mall quality or expectations.

That's my store, only way I can shop, online ! They always have what I need ant want to buy…read more Free shipping is bonus for me. Clothes clothes and more. Recently purchased furniture etc. Christmas shopping is a delight. E. Doyle

I came to the Victor location in order to get fitted for a new suit. As a recent law school grad…read morewho will be in court just about every day for their job, I wanted to make sure that I understood what my measurements were, what styles work best for me, and how I can best move forward as I begin to accumulate suits throughout my career. Here, Ulyana assisted me with picking out various blazers, pants, and dress shirts of varying colors, fabrics, and sizes all while providing me with feedback throughout the process. She was incredibly knowledgeable, attentive, helpful, and friendly as I asked questions and she provided me with her opinion on my fits. Shopping for formalwear on my own tends to overwhelm me pretty easily, so I am grateful that she was able to point me in the right direction with my measurements and what suits I shop for going forward. Thanks again for the help!

In a world of big box stores customer service is generally decent, sometimes great and, in rare…read morecases, exceptional. I have patronized this store over the past 12 years or so and the service has always been great. Last evening, on the recommendation of our corporate CFO, I asked for Wagih Labib... and experienced a whole new level of service that I thought only existed in movies. Wagih sized me up immediately with no need for a measuring tape and went to work. He started with what I was looking for (dress shirts) and went from there. The next thing I knew I was trying on sports coats, pants and shoes. He put together fantastic combinations of colors, ties, belts and even pocket squares that suited me perfectly. He is a true haberdasher and knows his trade and customers well. I felt truly spoiled and, while I generally despise shopping for cloths, I loved every minute of this 1 hour experience with an old school gentleman's gentleman. Beware Wagih Labib though... While he puts the movie shop keepers to shame (with none of the Pretty Woman sucking up by the way,) you are likely to leave with more than you expected... And you will love every minute of it!

I stopped at the mall after work to pick up a few things. I didn't feel like going to the grocery…read morestore, but desperately needed to buy groceries, so that I would have food to eat. I saw this store from a far off distance and thought to myself, "what good luck, a place that sells groceries such as bananas". When I walked in I was wildly confused as there were no bananas, but many clothes. A respectable prank on their part. Anyway, the clothes are very high quality and I would recommend this place for literally anyone.

First let me preface this by saying that I dealt with Banana Republic online and NOT the store at…read moreEastview Mall. I probably should have driven out to the Mall instead of dealing with three online customer service associates who were of no help! The first order I placed online (which included a promo code) did not allow me to change the "ship to" address and defaulted instead to the one they had for my son in CT (I live in the Rochester, NY area). So I called. The associate cancelled that order and sent me an email confirming the cancellation. He advised me to go back to their website and reorder. I did but this time it would not allow me to apply the promo code (said I had already used it). So I called again. This associate re-entered all the information, took my correct shipping and billing address (are the same) and reapplied the promo code. So far so good. She put me on a brief hold and YEP! we got disconnected. So I called back. The third associate could barely communicate in English, and I am very patient and tolerant when English is a second language. She could not figure out how to reapply the promo code to BOTH items on the order. I hung up. I'll to Brook Brothers instead.

I am very disappointed with my experience at the Urban Planet by Charlotte Russe location in…read moreEastview Mall. I shopped in the store on 3/28/2026 and everything was fine until I reached the checkout. At the register, two cashiers were present but completely ignored me and my boyfriend. When I was finally addressed, the cashier (listed on my receipt as 3155253) spoke in a dismissive tone, handled my items aggressively, avoided any eye contact, and did not greet me. I had to initiate basic politeness by saying thank you and "have a nice day," to which she responded sarcastically. What made this situation even more upsetting was witnessing her interaction with the next customers--a group of white-presenting women--who received warm, attentive service, were asked if they found everything okay, and were engaged in friendly conversation. The contrast was stark and felt discriminatory. As a Black and Hispanic customer, this was hurtful and unacceptable. No one should ever feel unwelcome or disrespected simply for shopping. I am sharing this review not just to raise awareness, but to request action: I would like management to investigate this incident and provide a response regarding how they plan to address such behavior. Additionally, a gesture of goodwill or compensation would be appropriate given the negative experience and clear difference in treatment. Urban Planet has been a brand I've enjoyed supporting, but this experience makes me question whether I can continue to shop here if such behavior is tolerated. I urge management to take this seriously and ensure all customers are treated with respect and professionalism.

Beautiful new location at Eastview Mall, offers tailoring and Made to Measure! Great women's and…read moresportswear collection. Offers Slim fit in shirts and suiting! Friendly associates! Always some good sale on shirts and suiting.

Remarkably poor service, had to request to be measured after the associate gestimated and just…read moretried things on the rack. He couldn't do measures so had to get a manager to help, also remarkably limited options to try despite looking for a 44R. Staff seemed uninterested in helping let alone making a sale.

Outstanding selection of contemporary updated renditions of fine Womens,Mens & Childrens classic…read moreAmerican sportswear, with a bit of Euro couture oomph, just to keep things more interesting. Sophisticated prep look, looks good in town & country. A retailer found in lots of big cities, it's a really great resource to have nearby in order to actually be able to try things on in person & go, rather than just depend on a catalog or PC screen!!!

When Adam found out this store was coming here he was super excited. This store is right up his…read morealley. The store has a skater/hipster/punk feel to it. It has everything from jeans, sneakers, skate boards, beenies and sunglasses. There is a section for men, women, boys & girls. We love to get Adam some tops and I love to get accessories from here. This most recent trip I got super cute texting gloves with a bows and a head wrap with a bow to keep warm for the winter. Adam also got his favorite coat from this store. The store can be a little pricy, similar in price to Zumiez and Pac Sun, but they are also sending out 20% off coupons in e-mail or in their catalog. Also always have a good experience with staff. Overall, Adam and I are fans of the store and the items they sell and we will continue to shop here.

Waited in line to check out with only one register open while other store associates stood around…read moretalking and dancing. The boy that checked me out was very nice and polite.

Absolutely LOVE this store as a customer & an associate!…read more Patti does an excellent job as store manager, wouldn't want it any other way!

Great store with different styles. Not everything is for me but they have certain items I buy…read more Aside from the clothing the customer service at this location is amazing! Sara(h), who I believe is the store manager, is super helpful and kind! She is so nice and not the annoying kind of nice you find in people that just want to make a sale. She really helps you find something that you feel good in. The other lady working with her yesterday in Memorial Day was great too, I think her name was Karen. Definitely a great store to shop at!

It was my first time coming to this store; it is such a cute store. If you are in to anime and…read moreother animations they have tons of stuff for you. I especially loved the studio Ghibli things.

I enjoy shopping here for random pop culture goods. With merchandise from Disney, Nintendo, Anime…read moreand even popular Netflix shows, this store has random goodies for anyone with a little geek in them. Most of the items I see here aren't offered at other stores I've been to so I like the uniqueness of them. It's a new store and my only gripe is that when it gets busy, it's hard to get through the traffic. The maze-like layout isn't feasible for the average window shopper. It's also nice that the money you spend goes towards feeding those in need, so I don't mind splurging here every now and then. The customer service is also very approachable and well informed of their merchandise which helped me a lot in Christmas shopping. I'll probably find myself here more often than their mother store, Hot Topic, but I'm glad to see this addition to Eastview Mall.