Very expensive clothing that is well made. However, the return window is quite short and very…read morestrict. I purchased a very expensive suit that I was unfortunately not able to return within their 60 day window and I was not offered any store credit, nothing. If you have the option to purchase clothing elsewhere, I would recommend that.

I would like to give a shout out to Sera, an employee in your store, who waited on us on JULY 28…read more She was so patient with us and was such a help. It was a great experience. It was our first visit to your store and we will certainly visit again in the future.

JCPenney is really your typical suburban boutique. You expect them to carry clothes of pretty much…read moreall sizes and shape at modest prices. Their policies haven't always been the best in recent years but since then, they have improved greatly. Does that show in this store? Apparently so... With this part of Eastview Mall, it's a more budget friendly alternative to shop it than at Lord & Taylor or Von Maur. When it comes to prices, they do vary on what you are looking for but they do have plenty of sales going on that seem to occur at least once a month. The items marked off are well priced, even though they can be "last-season" but if that doesn't bother you, you will definitely catch some great deals here. I love clearance racks which has become my destination of choice in any major department store. This JCPenney to me is so far the best in terms of selection and price. I have walked away with a great amount of new hoodies for only a few dollars each along with other V-neck tees and even some plaid shorts. If you love deals, make this part of your JCPenney shopping experience. So on the store layout and design itself, it pretty much follows the same formula as most JCPenney's do around the area. You have your separate divided areas for clothing and a section for housewares as usual but at least this store has the decency to keep everything in near tip top shape. Sure there are the occasional clothing items that aren't picked up after and some of the dressing rooms aren't that well maintained but the overall cleanliness of the store makes it a pleasant place to shop...it just has a good atmosphere. As most other JCPenney's, this one always has a large selection of jewelry to purchase which does include watches. You'll find a gem in here every now and then for a good price but unless you are really craving a new necklace, earring or bracelet, this area can be completely skipped, unless you enter through the mall's inside entrance where you are faced directly with the glass cases. Just veer off to the either left or right to avoid temptation but if you want to indulge in a jewelry shopping spree, you'll have a blast. Customer service is also another important factor in judging this store. With this being located in such a busy mall, you would expect the salespeople to be less helpful and attentive but it is actually the opposite. The sales associates and clerks are very helpful and always seem to have an upbeat positive attitude while they are working. It's very nice to see that they do appear to like their job and make sure that customer satisfaction is the top priority. Not only does this make return customers like myself, but it makes the atmosphere light and comfortable. I am really blown away by this branch, considering other JCPenney's haven't been so hot. However, I can safely say this is an ideal store to visit when you choose to visit Eastview. Not only will probably save money, but you will most likely leave feeling better then you did when you entered!

I came here because I needed a black belt. There were two cashiers, which seems like the right…read moreamount of cashiers for a Tuesday. I was next in line but one cashier had to leave and get something for the people she was helping and the other kept checking out people who weren't in the line. The line seemed pretty well marked, unless there was some VIP line I didn't know about, which could be the case. Anyway, I got to check out after a short wait. I was asked if I wanted to round up for JC Penny cares, which I don't know what this is but it sounds like a clever ploy for the company to pay less taxes. I said No Thank you, but she rounded up my price anyway. I was too uncomfortable to say anything so I paid the extra 81 cents. Anyway they have a good belt collection so 5 stars.

I came to the Victor location in order to get fitted for a new suit. As a recent law school grad…read morewho will be in court just about every day for their job, I wanted to make sure that I understood what my measurements were, what styles work best for me, and how I can best move forward as I begin to accumulate suits throughout my career. Here, Ulyana assisted me with picking out various blazers, pants, and dress shirts of varying colors, fabrics, and sizes all while providing me with feedback throughout the process. She was incredibly knowledgeable, attentive, helpful, and friendly as I asked questions and she provided me with her opinion on my fits. Shopping for formalwear on my own tends to overwhelm me pretty easily, so I am grateful that she was able to point me in the right direction with my measurements and what suits I shop for going forward. Thanks again for the help!

In a world of big box stores customer service is generally decent, sometimes great and, in rare…read morecases, exceptional. I have patronized this store over the past 12 years or so and the service has always been great. Last evening, on the recommendation of our corporate CFO, I asked for Wagih Labib... and experienced a whole new level of service that I thought only existed in movies. Wagih sized me up immediately with no need for a measuring tape and went to work. He started with what I was looking for (dress shirts) and went from there. The next thing I knew I was trying on sports coats, pants and shoes. He put together fantastic combinations of colors, ties, belts and even pocket squares that suited me perfectly. He is a true haberdasher and knows his trade and customers well. I felt truly spoiled and, while I generally despise shopping for cloths, I loved every minute of this 1 hour experience with an old school gentleman's gentleman. Beware Wagih Labib though... While he puts the movie shop keepers to shame (with none of the Pretty Woman sucking up by the way,) you are likely to leave with more than you expected... And you will love every minute of it!

Much like my review on the Monroe-Pittsford location, I come here way too often to give it less…read morethan 4 stars. I mean, it;s the 13th of January 2015 and I've already been to both! I mirror Breanna B's sentiment on what the area offers with Ulta and Target mentioned. I am a crafter/knitter so I always check out Joann Fabrics and look for an excuse to use my mobile coupon, same applies to Hobby Lobby across the road. This is my favorite plaza in the 585 area by far. TJ Maxx is the icing on the delishiz retail therapy cake. My recent pickup was a super cute women's long a-line zip up hoodie with a wide hood. Perfect to pair up with a wool coat. and leggings. This is one reason I love shopping TJ Maxx and Marshall's. So many pieces to combine! Not the same outfit displayed on a manikin at Express that women will have on at work or friends will wear to the next happy hour. My only complaint about this location is that the fitting room floors are probably not cleaned regularly. On my last visit I got dust on every bottom I tried on...even when I was careful!

It seems like some of the employees have NO training. Everything is scattered and misplaced, not…read moreonly by customers but the workers seem to have no clue on how to stock the floor. It's insanely hard to shop when nothing is where it's supposed to be. Hopefully management will take their job more seriously and take the time to actually train their new hires.

I didn't buy anything. I have cancer, and I popped in because I can longer do my face injections…read morewhile taking Chemo. The chemo is also breaking my face out, really bad. I was feeling pretty low about myself, and not very pretty. I thought if I bought some new makeup, I'd feel better about myself. Nope! Didn't work. I walked in. The front door was very heavy, and I was strugglibg to open it, because I'm weak due to my chemo. A bottled red head, all made up, cupie doll sat at the front ready to greet me with a smile. However, it never occurred to her to help me with the door. Once I stumbled in and fixed my headscarf, because my hair is falling out. She greeted me kindly and asked how she may help me? My brain was thinking, "Opening the door would have been helpful" but instead I smiled back, and asked for MAC makeup. She can back with, "Oh sorry hun, we don't sell MAC" I told her that I just read an article in The NY Times where they announced Sephora was now selling MAC" She said, Nope! Sorry hun! Yes, she called a 55 year old women hun. Extremely inappropriate for a girl her age. I do not think hun, baby, doll, any of those types of greeting are appropriate for anyone, at any age. Her smile was obnoxious and she said nothing more after that. She stood there like she expected me to walk away. So I did just that. Turned and walked straight out the door. That was that. No, How about I show you what we have that is comparable? I would have been fine with an alternative option. But the girl was not bright enough to turn it into a sale. She probably even thought she did he job well. So I left, went to Ulta and dropped Over 500.00 there on all new makeup. Not all of it was MAC. But the girls at Ulta were incredible. Helpful, nonjudgmental. They were not made up like Cupie dolls, like in Sephora. They had a more mature, classic look to their makeup. Sephora might be for kids, but I have 6 daughters and 10 granddaughters that will be getting Ulta gift cards from now on, instead of Sephora. What was it, that Julia Roberts said in Pretty Woman. Oh ya! "Big Mistake Sephora, Big Mistake"

This is a much needed store for the area and I'd rather come up here (I live in the city) than go…read moreout to Eastview Mall in Victor. I ordered a few things online for in store pickup which was easy. Staff greets you when you come in and than they do it again I get it but it can sometimes be tedious. It's a brand new store it's maybe been open two weeks. I wonder if people are not aware they are here but I'm glad they are here. If you been to a Sephora you know what it looks like inside. Prices depends on what you need from inexpensive to high end. A plus the staff is helpful and knowledgeable)even though I moaned that they greeted me too much lol) If you have their credit card you get points and etc. It's really a 4.5 but it's a good store so I'll bump them up! Shared parking

I used to go to this store as a kid with my mom but never appreciated it until I went there a…read morecouple of weeks ago. The store definitely isn't aesthetically pleasing and could use some touching up, but I LOVE the crazy deep discounts on organic foods. It's crazy. The staff was also very friendly. Going back there as soon as they open today!

The dangerous parking lot is neglect by the property owners. Tenants have complained for months…read more Some potholes are very bad. Don't shop after dark. Besides all that it is a good store worth 5 stars.

I want to recognize Alyssa. She treated me and my daughter like we were the only customers in the…read morestore. She took her time with us and we really appreciated her. We visted the store months ago and had horrible service. We thought we would give it another try and we are happy we did. Thank you Alyssa.

I don't know if there's been complete staff turnover since the last time I was here or they just…read morefinally have their act together, but it was a much different experience! The store was even reasonably organized! And during the semi-annual sale, no less! Everyone did a good job with masking, sanitizing, monitoring the number and flow of customers in the store, and staying apart. All of the associates who approached me were helpful, they approached to check in and were not invasive, and they answered my questions as best they could. They even offered me a bag for the board game that I carried in! The only frustrating part is that their fitting rooms are closed, but I understand that's out of their control. I will be back at least one more time in the next week or so to make returns, but I do have 120 days to do so!

I needed new pair of shoes, so after so much digging I found this place. I browsed in shoe section,…read moreI was amazed at everything they have not to mention the champion bag, purses and the flip flop for myrtle beach

Love this shoe store !!! I had a Return/Exchange this evening and the cashier/manger was super nice…read moreand helped us get exactly what we wanted :)