I've never had a worse experience at a retail store. The woman behind the counter was incredibly rude and got an attitude with me. She was upset because I didn't fold my returns. She lectured me telling me they have to resell these item and I needed to fold them before coming in to return them. I told her they weren't damaged, they're still fit to resell. Then she was upset that one of the shirts was inside out. She held it up and said "inside out?" With an attitude. She was a blonde, heavy set woman with her nails done with hot pink tips. I only describe her because she didn't have a name tag on. However she told me her name was Kimberly and that she was the store manager. I spent $1,000 online, I'm honestly considering returning the entire order. There are plenty of other outdoor retailers with Awesome customer service. The best part is I had planned on staying to shop after my returns, I have a ski trip and some hiking trips coming up this year and was ready to gear up for me and my boyfriend. But after my experience with Kimberly I wasn't sticking around. I'll never step foot into this location again. It honestly makes me feel bad for the people that have to work for her if she is a manager. I wouldn't be surprised if she has high attrition. Headed to REI today, haha. read more