This company is flat out GREEDY and SICK…read more
My mom reached out to ABI because of a flyer she received that advertised "Lowest Price". She is ELDERLY and speaks VERY LIMITED ENGLISH but they sent out two salespeople, Ari and Chris, who SPENT 4 HOURS AT HER HOME and in the end got her to sign a multi-page contract that she DID NOT UNDERSTAND nor could read, all while NEVER OFFERING a family member or translator to be present as they keep trying to claim after the fact, or giving her the option to consider the contract or review it with someone before signing. To this day, she has never been made aware of what the terms of the contract were and cannot read it.
My mom was charged nearly $34,000 for roofing on a ~2600 sq ft. roof, quoted another $6000 for the gutter. We had two other roofing companies, including a C-39 roofing specialist look over the contract and the roofing in-person, and both agreed the high end of the job to be $26,000-28,000 INCLUDING the gutters. That's a $10,000 upcharge on the high end of another roofing company.
She felt, at some point before the job begun, that she had been TAKEN ADVANTAGE OF, grossly overcharged, and was CHEATED into signing a contract for an unreasonably high price, something she was not comfortable with. She had an acquaintance reach out to the company on her behalf and try to cancel the contract and ABI refused to cancel it, stating it was beyond the 3 day cancellation period. What they didn't mention or honor was a cancellation clause of the contract that allows for cancellations after 3 days with a penalty/charge. Instead, they didn't giving her the option and refused to cancel the job, again taking advantage of my mom for not understanding the terms of the contracts or her right to cancel.
They went ahead and sent contractors to do the roofing on her house DESPITE HER DISSATISFACTION with the cost and attempt to cancel and cited the fact that she did not "call the police to trespass them" as an indication that she was fine with the job. No elder immigrant lady with limited english would even consider that, and it's absurd to act like that was a reasonable indication of her wanting the roofing done.
My mom contacted their salesperson multiple times through text and call before and during the job to try to ask for a fairer price, and was ignored on EVERY attempt.
In the end, my mom felt PRESSURED, POWERLESS, and EXPLOITED. She deeply regrets ever entering into a contract with ABI, who did not give her the dignity of honoring what was clearly listed on the contract as a right for her to cancel and made her feel like she had to go through with the roofing and paying for it. I firsthand experienced the tone and emotionality of their salesperson when they came by to ask my mom to sign off on the completion of the job and found it extremely pushy, whiny, and unprofessional. Then, I got a call from Michael B trying to frame the situation as "buyer's remorse" which was deeply offensive and disrespectful to someone who is clearly expressing they feel cheated and taken advantage of and arguing against every question or clarification I asked for.
To top it off, when I tried to end the call, they decided to THREATEN ME LEGALLY, stating my reviews I've posted go "beyond libel and defamation", according to their so called lawyer who they had spoken to already. This, in itself, says everything you need to know about how this company operates. They'll use scare tactics to try to get you to take down a review, rather than putting in any effort to make things right.
Rotten company. Rotten ethics. TOTALLY UNCONSCIONABLE. It's disgusting to me that a company could operate this way and act so entitled to taking advantage of an old person all while trying to convince everyone they didn't do anything wrong. It seems like all they care about on here is being right, using dismissive language to paint every bad review to be "misleading", "false", "inaccurate" and deny any possibility of wrongdoing to avoid accountability, all probably so they can keep their dirty money.
Michael B: One quick search "In California, elders are defined as persons 60 years and older. Under California law, elder abuse can be both criminal and civil." There's no use focusing on semantics to be right and spending so much time reframing the situation to benefit yourself. ABI and you especially have done enough damage and this pattern of deflecting has been in nearly every single one of your responses to every poor review on here. It's never your fault, you never do anything wrong, someone else is always wrong. When will you stop caring about protecting your image and actually doing right by the people that give you your paycheck?
My mom DOES NOT have any adult niece living in the US, nor do I any female cousin. She worked as an accountant at a mandarin speaking company in her 20s, the rest of her career with Spanish-speaking clients. What a claim by Michael B!
