Pete installed the water softener and I can tell the difference in the way the water feels, taste and smells. Pete took his time and explained how the system works. Overall so far I'm happy with my system. read more

I purchased an Ecowater system. It included the water purifier and reverse osmosis system (RO) I got it through Costco. I am happy with the system. Got the water purifier which does not use salt. While the water is not soft like a salt system it is clean and actually better on my shower heads because salt is not adhering to the head. The water is cleaned from that and you can drink from the sink so to speak. Also the RO unit works good and I have a filter to add minerals. I like the app as well because you can monitor the water usage. read more

The equipment may be good but the installers were retards. They put mybwatwr softner outside and everytime it freezes my water freezes. Call3d 2 plumbing companies and both said they illegally installed it. Contacted them and they never responded. Don't mess with 5his company. Run! read more

Please do not use this company. They have a problem with sales, and do not communicate well. Ensure all safety mechanisms installed by the company are discussed and covered (not as a courtesy). Mrs. Elaine (the Owner) is not pleasant to work with and will try to strong-arm you into signing documents without the ENTIRE system working in a manner that is consistent with what they pitch and try to sell. She tried to make light of a safety mechanism failure under my sink, and tried to say it was from something else. This problem could have caused significant damage to my home, and bypassing a safety mechanism should never be an option when working with water, fire, or electricity, regardless of who your company is. Workers say she is awful to work for, and the Husband (also an owner) is very passive when it comes to addressing his company's shortcomings. Go with Culligan!!! works the same, and the customer service does their job. Well, there you go, Mrs. Eliane, for a $6 part, and your attitude will cost your company. Try to be a better person, because you need us; your company is replaceable. Ecowater ownership or PR will try to rebut what I am saying to save themselves on this one, but when we first spoke, all I asked for was good, clean running water, and you failed. It was never about money; it was your word, and that is no longer good. read more

I was promised with clean water for my house faucets and shower heads. After one year, I start to see salt around my bathroom faucet and shower heads, I found out that I have to pay for service even though it is equipment malfunction. Poor quality and poor customer service after costing a fortune to fix install it. read more

I bought this system from Costo on 6/2023 for $7,290 after Costco Rebate & executive rebate. Before they came out, they told me they will have to tie the water softener discharge into the outside drain line. When they came to my house, they said it will be a lot quicker and the don't have to drill the hole through my house as they can tie the discharge directly into my clean out drain which it doesn't get used. 15 mos later, I had them come out to provide annual services, and noticed a slight drip from the EcoWater System into my house. They proceed to shut off my system and told me to contact the plumber to fix the problem. A manager I spoke to said this is not an infrequent occurrence with other customers. I called several plumbers who said the drainage should not have been connected that way, that a T-connector is needed. Additionally, to tie into the water system requires a building permit. None of this was explained to me during the installation process. Now they are refusing to come out until I have a plumber come out and look at my drain to check for leaks, which will cost me anywhere from $150-$200/hr, not to mentioned any additional costs it will take to repair the problem. I have spent 2 hours with Cosco and basically was told to wait for them to call me back. I WOULD NOT GET this product, as they do not stand behind their product. Hoping Coscto will help me with this! Will update if needed. UPDATE: After I spoke to Costco and explain the problem, Ecowater call me the next day and send out an independent master plumber who repaired the cracked pipe. Ecowater paid for the repair. I then paid Ecowater $349 for the yearly service, which includes changing the 2 water filters and checking if the unit was operational! Thank goodness Costco stands behind their service. IF you are thinking of getting a water softener, do your homework, and insists they follow the rules/regulations required by the city! You may want to talk to a master plumber before they do anything, and make sure they put in an access pipe when they connect to your drain line in case you need to use it in the future to clear your drain! read more

Ecowater Systems - Water Purification Services Near Me - Canoga Park, California

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WHO CAN WE CALL TO GET OUR SYSTEM MAINTENANCED? Did Oasis Water System go out of business? There has been no communication from Oasis or ECOWATER on next steps for existing customers. I've tried calling multiple times, I've tried leaving messages through the 'contact us' option, and no luck. When you call the parent company ECOWATER they say they can't help. Then who CAN help? It's very frustrating that so many people aren't able to get their system serviced, including ourselves, and there's been no communication as to the reason. Will oasis/ECOWATER be liable if our pipes become damaged due to this non-service? I don't think so, right? Please refer us to someone we can actually talk to and not have to reach your FULL voicemail. read more

Great quality with the Water Treatment Whole house, softening and filtration systems with alkaline drinking water and awesome installation and service from Customer Service read more

I am not one who's ever made a review based on gender/misogyny. But today I had a man come to my home, while I'm taking care of three of my children, and let him in to do a water testing - and he refuses to do it because my husband isn't here. When I told him my husband put me in full control of this process so he can go ahead and test our water, he said NO, it's our policy we won't do it. And then he got "Jennifer" on the line - and she said if my husband wasn't here they could reschedule. Apparently, they did not think a mother who homeschools her children and runs a household with a small farm can handle the "complicated information" about water purity from our well. read more

We had ecowater system in our house for several years. I have been trying to replace the under sink filters but I couldn't find replacements. Couldn't get a glass of water from the tank any longer. I called and emailed but still didnt find anyone who cares. They used to be responsive few years back but now, i am not sure if the company exist ; the way I have been bouncing. Very poor customer service. Assefa Woldu woldum@comcast.net read more

I had replaced my filter few months back and I did not get enough water but didn't have enough time to call to check on this. Now when the technician came he suggested saying I need to replace the middle filter as it has been sometime. They charged me 340 dollars for that change but nothing is fixed still I can get only one cup of water. This is a total rip off as I have spent considerable amount already for installing it initially. Better to have a handy fix a RO system from home Depot or so. Some of the technicians were good initially but recently whoever we are getting they doesn't seem to be friendly. Overall not worth the money. Avoid them. read more

We bought our system through Costco and spent around 9,000 for the whole house salt water system and an under sink RO system. Unfortunately, we have had nothing but problems with it. Ecowater has done most of the repairs under warranty. (There have been several repairs and one whole house system replacement). Now, there is water shooting out of the whole house system again. The issues just continue. No idea what the problem will be now and not even sure I will call them again. if I could do it all over again, I would only have the under sink system installed. Wish all of you better luck than we've had if you purchase their product ... read more

I thought the cost was high to replace my reverse osmosis system under sink. What they did not tell me was the replacement filters were $400 at that is the cost if I buy them and replace them myself. I found I could replace the entire system for less then that with any other manufacturer. I would never buy a system from Ecowater again. read more

System is great until it breaks down. The warranty is a limited warranty as you will need to pay $100s of dollars to cover warranty services through one of their authorized dealers. Complete joke. Do not buy! read more

I am ASTONISHED at the defensive attitude of Costco & EcoWater. We have been swindled off $9,500 & I have complained to Costco as well as the Vendor. DO NOT EVER FALL FOR THIS SCAM. Good Water Filtration Systems are available with setup for 1/3rd the price that this unscrupulous company quotes. It is deeply surprising that Costco with all its rigid systems for Vendor Approval is causing this type of financial rip off injury to its Member Customers. My family & I have been ripped off as recent as 10/19/23 by this company & Costco is quiet too despite my reporting this rip off to the Almaden Costco General Manager. In my entire life being a Costco Member this is the first time in 20+ years I feel let down by Trusting in Costco for a big ticket item. Folks DO NOT get taken in by EcoWater. I am deeply unhappy & I wanted to make it known. Their installers do not even do a proper walk through & you have to insist on it. This is outright swindling. Oh btw the Sales Talk is "very sweet" with pictures & cajoling. DO NOT FALL FOR IT. We lost $9k for trusting EcoWater because they came through Costco. Do Your Homework. Don't buy just because there is Costco backing. Frankly that is NOT THE CASE. I am ashamed that we got sucked in. It's your water system & we are forced to live with a bad taste about this purchase. I have not evaluated my options. I hate to think someone else will be fooled too. Four things bothered me: 1. Attitude of the installer: Big Red Flag 2. After fact making enquiry with neighbors & several telling us we got ripped off 3. EcoWater attitude upon asking them to justify $9k installation for a 2,100 sq ft home & not much plumbing. Their excuses did not justify the rationale for $9k 4. Costco Manager not showing concern about our concern as customer upon reporting._ read more

I have tried to get my system in Tucson serviced for MONTHS. First time I needed it. NO response. 2 year old system says "service required".

w have the drinking water system through costco offer. we were told at install that we could buy filters anywhere. not so. have to buy their filters. recent called the latest company to service due to poor water even with new filters. they told me to flush it and it woul clear . did not so called again and they said a service call would be $179.00. i sent an email to eco water and filled out their form for assistance. i have not heard back from them and its been about 3 weeks with no response. i am goimg to go to big box store. which wil be cheaper than their filters and better service. read more

So far, very unreliable. Asked the Eco Water agent, Angel Water, for maintenance for our Eco Water System softener a couple of times (resin change and orings at least). No responses. Then a person answered the phone but insisted on 2 visits - first one to test the water. They just tested the water in June! And I can use the same $10 water tester they use (bought from home depot) to test the water. Said they will call back about just coming out one time. Never called. So I called Eco Water Systems corporate line for the specifications to change the resin and orings myself. They contacted the Florida sales rep, which in palm beach county is likely Angel Water. No calls. Perhaps Agel Water and Eco Water can restore faith. Appears they do not want to though. I have had much better responses and effects from other companies. Advising you to shop around for a company that is able, and wants, to help. read more

I purchased an EcoWater ERR3700, whole house filtration, and paid appx. $8,500 (which included one RO system). One week later after installation, my family and I started to develop skin irritations (my wife's skin looked like it had chemical burns). After further research and testing it turned out that the potassium chloride we opted for as the conditioning substrate was causing these issues. We decided to bypass the system and immediately our issues subsided. We contacted EcoWater and it took them weeks to send out a technician. The technician eventually came out and performed two tests: 1. Chlorine presence with the system on/off 2. Hardness test with the system on/off. With this information, he said the system was functioning properly and his managers used this as the basis for refusing my request for a refund. (They also suggested switching to sodium chloride but this wasn't feasible because the increased NaCl could lead to further issues with a septic tank because it kills microbial activity). Additionally, the RO system they installed leaks on a regular but sporadic basis. Ecowater has yet to send out a technician to resolve the issue. I'm rating a 1 star for horrible service and lack of value for the extreme cost. Save your money and go with something like Aquasana. It's half the cost and there are no contracts. Plus you have 90 days to try out the system. read more

Zero transparency! The company does not disclose prices and loves Mark-up. Complete SCAM. Don't waste your time with their stupid oh/hardness test. Get different manufacturer and save 3-4k. They will charge 7k + for absolutely garbage read more

Stop, don't do business with Ecowater!!! Read the reviews first. I originally purchased through Costco. These people don't stand by there products and their "free" inspections after install are BS. My second experience was I bought a house (two years old) with an ecowater water softener, the bypass valve failed soon after I moved in, Luckily I was home and avoided a huge disaster. The cheap valve showed cracks throughout so it was just a matter of time this was in November 2024, the house was built in 2022, but after calling, they said the warranty only covered the initial buyer and took no responsibility or had any interest in replacing the part. Again service sucks, equipment flawed, and it's expensive, I'm done with Ecowater... read more

The water system has been fine if you are looking for soft water (not chemical removal), and the guys that have installed have been great (nice). It's the company and the customer service that has been poor. When comparing the product to other companies, they told us it would never cost more than $400 to relocate the system if we were to move within a 20-mile radius. Four years after purchase, it cost 4x what they told us, $1600 to relocate 16 miles away, plus an additional surprise of $500 because they couldn't hook it up to a tankless hot-water heater (so they had to install outside the garage), and an additional $200 for added electrical work. This is in a normal 2023-built neighborhood. I understand inflation, but $2,300 is a far cry from "no more than $400" four years ago. They spread the payments out to allow us three months to pay, but today Ecowater (without warning) tried to charge our card two weeks earlier than the agreed-upon time and treated us like people evading payment...rude and unfriendly. For such a premium service (some would say overpriced), I would expect better customer support, or, at least, some courteous/polite/professional behavior, like a quick friendly note that they were planning on charging our card. Would highly recommend going with another brand. read more

Not happy with their service and installation. The salesman never told me anything about having to have the unit services every 6 months to a year. All he said was that when my drinking water started to taste different, it was time to change the filter. $189 per hour just to come out. Any changing of filters not included. I let them know that the earthquake strap had not been installed properly and had come loose, leaving a hole in my wall. The lady who initially answered my call thought she put me on hold and I could hear her talking to the supervisor. It was evident at that point that nothing was going to be done about my wall. I declined the service of the filters and she said she would transfer me to another department about the damage. I was put on hold for about 1 minute and the lady she was talking to picked up and asked how she could assist me. When speaking to a supervisor, I was told that they had pictures of the installation and that the screws were done properly. I explained to her that the way a screw works, it needs something to screw into. If there isn't a hard surface behind the stucco, it will eventually come out. read more

In the first place the equipment is nothing more than a simple and outdated water softner system that does nothing to properly filter the chemicals found in the county water. In the second the company cares nothing about its customers as it does not handle service calls or responds when called. Costco is doing customers a disservice by selling this equipment. read more

Bought mine through Costco. I can say honestly I looked at a LOT of options, my issue isn't bad water taste but hard water. I got great advice and input, and I wasn't upsold at all (as some not to be named places tried to do). Price was great, Sales was great (couldn't be a better experience), and I absolutely wanted Made in the USA on the product (which it is). Installation was as good as Sales, perfect work done pretty quickly, and great post-install info. I don't rate 5 stars very often, and mostly rate restaurants here, but Ecowater deserves this rating! read more

I am really enjoying my new water system! My water is healthier, tastier and safer. But honestly, the best thing about this company is its employees. A special thank you to Damien who was kind enough to make a second trip to my house to help me set up the app for the system. His professionalism, kindness and patience were outstanding! read more

This review would have been higher but the customer service was very poor. We have had the system for a few months and so far are pretty happy with it. The issue is that they state they will come back to perform a water test to make sure it is functioning correctly, answer any questions, etc. They never contacted us for this follow up visit, so I emailed the Sales rep. I finally got a reply weeks later stating he was on leave and forwarded my request. 2 weeks later got a call from them to schedule the follow up visit. The problem is that since they aren't from my area, they only have a "limited amount of days that they are in my area". So basically I have to take time off work to accommodate them. I told her I didn't feel this was acceptable and she said she would discuss it with the owner to see if there were other options. I never got a call back. Not good! read more

We just had a system installed and are extremely happy with the service we had from Victor Deniz!! he was professional, friendly, informative, and completed the work with no problems at all! I appreciate that he took the time to explain the system to me and was respectful of my home. I highly recommend him for your service needs! read more

Love the whole house and drinking water purifying systems! Best investment for the best water. We noticed a difference right away with our skin and hair. read more

I purchased the Eco Water system from Costco for my newly purchased house. The decision was made based on the promises made in the advertisement, particularly the claim that the system would effectively decrease spotting on glassware and flatware. However, after using the water softening system for only one week, I noticed an excessive amount of water stains on my shower glass. Despite my best efforts, these stains have proven to be stubborn and difficult to remove. My house has 3750 Sqft, but sales only recommend me the ECR 3750, which is not sufficient at all if I have more people in the house in future. This is not reasonable. I bought it from costco and 2 weeks past, I still didnt recieved the rebate. And the return policy says you cannot return after 3 business days. I didn't notice it, I though it should be smilar to the other products or service in costco that you will have at least 30 days - 90 days return period. However, this is no the case. Even eco-water its self said I will have 30 days free return period. This is doesn't make any sense. Please think twice before shop eco water soften machine in costco. read more

Biggest scam stay away. Costco should be ashamed at selling this water system. Parts and service total rip off. Please dont buy from them

We purchased a system and there was no follow thru by the company. We advised that after going up and down stairs for years because we were told to when irrigating that half our house had no soft water service. We requested that they do something to fix the situation and they refused. Subsequently this week the softener blew up causing significant damage to our downstairs. Flooding our basement and ruining art work etc. Apparently now they have a pre unit to keep this from occurring. We are in the process of contacting our attorney as they knew about the problem and didn't contact owners. read more

Had my system last for about 7 years when the problems began. 1. The filters don't last very long 2. water pressure of my house is low. 3 Had to replace the system , luckily is was partially covered under warranty. I would like to buy a new system which cost double now. but really can't afford it. Overall its an ok system but for a high cost. read more

Just had a rep out to the house. The bid was $7k. Found them via Costco. Thanks to these reviews, I have declined. Too many of the same type of issues reported nationwide that I have determined it is overpriced by thousands and not a great system. The "good" reviews look fake. No one writes that much when they are happy. Costo, another member is telling you to do better. read more

Customer service was excellent... very helpful in terms of trouble shooting our issue. The problem was a defective diaphragm "kit". The price was quoted for $100 plus $10 postage. I have been involved in substantial procurement world wide.... As shown, the RETAIL price of this part should be like $15 (cost $5) It is a 4 pcs flat plastic rubber like material kit which is .020 think. This is a major major ripoff to my friend which is a retired veteran!!! read more

We bought the whole-house refiner. The salesperson said we had a 30-day free trial, and could cancel and have it uninstalled at no charge. This was a lie, the contract stated we only had 3 days to cancel, and we were therefore unable to cancel. This was a $6000 purchase that we are now stuck with. Ecowater commited contract fraud. I guess its not an outright scam, because the refiner seems to work. The one promise thats held up is softer water would result in less dry and cracking skin, which is true, my skin is smoother and healthier now. But be warned about this company and its ethics. read more

Ecowater is a scam. Their program through Costco is a scam. They sell their equipment at outrageous prices and leave the consumer with no support for their equipment. The equipment is good equipment, but it as only as good as the dealer, the installer & the servicer. That's where the scam comes about. They want you to buy their expensive equipment, but leave you hanging in the wind when you need service. read more

Worked with Peters water system site manager Anthony is the best they are also lined up with Costco which is great

This is the worst experience I have ever had in my life! I bought the system $1550 from Costco. A guy came to my house sold me the system, he took $1550 cash from me, then I ask for a receipt, he didn't give me a real payment receipt but like an order receipt. I got changed again from my Costco card one month later. I called them, they said this guy said I didn't have enough cash! So I paid by credit card! He is such a liar. He keep the cash to his own. I have never experienced anything like this in my entire life. I can't believe a guy from a water company can do things like this. They ask me if I took a photo of him receiving cash. That sounds very funny, who would take a photo of the salesman and cash ? I can't believe someone can be so evil, taking money from other people that doesn't belong to him. He knows exactly what is going on, he knows he take this money that doesn't belong to him. He does such bad things, and he is going to payback one day! God knows everything! read more

We were new to having a water system since we lived on the East coast and did not need one there. Once moving here to the Vegas area, lived in an apartment for awhile and then in 2021 bought a house. Thought I did my research on the quality of water systems in the area. Know that I was a Costco member thought it was just killing two birds with one stone. But after only 2 years the water system died and then I called a plumber to come out see what was going. Come to found out that Ecowater did not give us carbon tank (was not part of their set up). I wanted to call them back and have them come fix it but realized that it would not make a difference. I think the value of their water system was great a first but now knowing what I know I would just spend the extra money for a better system. read more