It's unfortunate that I have to give this hotel three stars because the employees working at this…read morehotel are giving 5 star customer service. However, Marriot has built a hotel that isnt 5 star quality.
My mom and I had the unfortunate pleasure to patronize this hotel when they had a bussle of school age cheerleader competitors in the building. I don't mind kids at all, BUT what I do not tolerate is the extensive noise that we experienced on the 1st floor throughout the night. The bumping, running, and slamming of doors was too much to bear the 2nd night. Mind you, I shared my disatisfaction after the 1st night and was told that I would not have that issue the following night as we decided to extend our stay to check on a family member at a nearby hospital. That was NOT the case at all. In fact, there were more kids the 2nd night of our stay and more noise to boot! We came in late from the hospital and all I wanted to do is lay down. Nope--couldnt do it. The noise was unbearable and I was quite upset, especially since I had called the front desk already and complained of the noise and they stated they were aware of it and handling it. An hour later, it seemed it was way worse than before, so it was not handled. At that point in the evening, I had two choices--asked to be moved or confront the adults "supervising" the kids. If one adult had already confronted the issue and it was only getting worse, my involvement would not make it better. Plus I was too tired to pack and move, so I just decided to ask for some headache medicine to knock myself out the rest of the night. The front desk did oblige, apologized for the inconvenience, and once I returned to my room, she called and told me if there was anything else I needed, let her know--adding that she knocked some money off my bill for this night's stay. I did appreciate the gesture, but I can't fathom that peope would be so rude as to let children behave this way. My last conclusion--it's the construction of the building. As it is, the rooms do not have carpetting. The room door is so heavy, you'd be apted to let it close on its own, causing a great amount of noise too. The walls and insulation are probably paper thin too, not helping the situation. Although I feel part of the problem was the overly active kids on the upper floors, I also feel the construction of the building is poor. Lots of great amenities, but poorly contructed to get a good night's rest.
This is what I attempted to communicate to Marriot's customer service department weeks ago, and I still have not received a repsonse. As a result, I will not patronize with Marriot and affilited hotels in the future. I will stick with the Hilton brand for sure, but if you decide to come here and the other guests are less active and heavy footed, you'll enjoy a nice substancial continental breakfast, plenty of eating space to partake of it, clean rooms with nice comfy sheets, and accomodations for an extended stay such as a well equiped kitchenette. Additionally, the gym is a nice size and includes plenty of WORKING and clean equipment.
I applaude all the employees whom I directly and indirectly came in contact with during my stay, but Marriots customer service could have at least acknowledged my comments and suggestions in making their hotels better.
Disregard for customers will not keep one in business in the long run.