Stayed here in August with my sister and the room was good, smelled nice, etc. Checked in yesterday…read moreat 4:30 and was assigned a room on the first floor for persons with a disability. Normally this isn't a problem - I get when you're low on rooms - but there are maybe 20 other people staying here. Not to mention my profile always requests "highest floor available, please". I went to the front desk and said "So y'all are sooo booked up that I had to have a room for those with disabilities?" He didn't have an answer for that. I mentioned my room in August was much nicer, smelled better, and didn't have dingy carpet and 70's-style nightstands. Front desk guy said "Ummm....we're renovating" (no they are not). My room faces I-35 and is right by the breakfast area. A lot of noise. Plus, the air conditioner is locked and though it says 66 degrees the room didn't cool off. I'll stay elsewhere next time I visit this area.

I had a flight delay which caused me to miss a connection ... thereby stranding me in my connecting…read morecity. In the chaos of rebooking for the following morning and finding a hotel and transportation at midnight, I failed to call the Holiday Inn Salado to tell them I would not make the first of my two night stay. My card was charged for both nights, so all good there. When I tried to check in the following afternoon to take advantage of my second already paid night, I was told I'd have to pay again. I challenged this, and the front desk staff called the site manager Dixie who said I broke my reservation by not calling. She relayed that if I'd called they could have worked with me. I explained they still could work with me as I was NOT asking for a refund ... only for a room for which they acknowledged I'd already paid for ... which they again denied. Never again Holiday Inn. We're done.

We adore the stagecoach in. We have common state here every year for the last six years and it…read morenever disappoints. It's also been amazing to see them. Continue to improve the property and add back things like the wedding venue and the restaurant/bar plus add on a pole bar. They have a great pool. The rooms are very comfortable and it's right in the middle of town where you could walk to the majority of things that you want to experience with the insulator. They also have options now for renting golf carts and a little gift shop in the front lobby for some souvenirs.

What wouldn't I improve? The waitress was the best part. Brunch at 9 and out into cold chafers at…read more9:20. Mystery meat I could never identify, soggy French toast, cold eggs and hard cinnamon rolls all for the low price of $20 a person. I catered and owned my own successful business for 20 years before retiring and haven't seen such a mess in a long time. The worst part? I asked my husband to take me there because I thought it would be a nice place to go. I was so wrong. Never waste any money here.

If you like twinkies and hostess cupcakes for breakfast with weak coffee. This is the place to stay.read more

Wow what a disappointment. The room was dirty and the then the AC was all apart in the main hall…read more We check a second room but it was still questionable. We opted not to stay there. Now I have to work out the prepay. I paid for the room through @Delta. The hotels me it is through Expedia. I don't know. I probably lost $90.

My first stay at this location Check in was quick and efficient. The clerk was friendly and very…read morehelpful as I was visiting the area for a event next door but didn't know where the good restaurants are. Room was clean, elevator has a weird scraping sound when door opens and closes, unnerving. Breakfast was hot, plentiful, and the attendant was very friendly also, even for early morning.

Shawn is amazing! He made our stay! He recommended great places to eat and made us feel like home…read moreaway from home! The hotel is very nice and close to the expo center and downtown Belton. The pool is nice and heated and salt water!

We had a great one night stay here where attended a high school graduation next door at the Cadence…read moreBank Center. We had a suite where had a lot of square footage with a large separated bedroom, family room, kitchen, and bath. At first the TV in the bedroom and AC was not working, but the hotel staff quickly resolved the matter. Everything else worked fine. It was a full sized kitchen with medium sized refrigerator, microwave, sink, range, dishwasher but no oven. Paper products like paper towels are not provided along with tableware, drink ware and plates. There was also a small bar area with it's own sink. The hotel has WiFi and found the AT&T 5Ge (LTE) signal was very strong. The room was very clean and smelled nice. We had a corner room and views of the hotel next door and main road in front. The hotel also has an ice machine outside the door (could not hear it in room), indoor pool and spa, washer/dryer, and a pantry store at the lobby. Breakfast was served in the morning and enjoyed coffee, eggs, sausage and biscuits. The food was good. Felt safe staying there. The location was perfect where we just walked to the Cadence Bank Center and not deal with parking.

This hotel isn't new but I thought it was because of all the remodeling but I didn't really have…read moretoo many problems. The staff is really friendly and they greet you right when you walk in this hotel makes you feel comfortable. So off the bat great customer service the hotel was very clean and I even had a a great conversation with the house cleaning supervisor we ended up being in the elevator together. She was really nice. The room was kind of small, but it still got the job done. The pool area was my absolute favorite. It has a Jacuzzi and a pool and a back patio with chairs. The pool area was clean as well, and so is the gym area. I would have gave this hotel five stars if I could flush my toilet in my room that was my only problem with this hotel. But next time I come, I'm sure the problem will be fix but like I said this hotel is remodeling , so I'm sure once it gets up and running properly things like that shouldn't be a problem. Customer service was 10 out 10 I will definitely come back

Warning: this place is crawling with bugs!!…read more I was in town on business and had a few free days to myself to explore Texas. I got a rental car and had plans to find a hotel near Austin and then spend the day in Austin. Unfortunately, when I got to the Round Rock area, I found that there were a billion tournaments/conferences going on and that all the hotels were completely booked. I asked three different hotels if they knew where the closest availability was, and all told me they had heard about 30-40 miles north was the nearest availability. After making some calls, I did finally find a room at the Best Western Plus in Salado. I arrived tired after a day's worth of driving at about 9pm and was given the key to my room on the 3rd floor. Within the first 20 minutes I had killed and flushed large carpenter ants that I had found in the bathroom. Upon inspecting the carpet, I found dead carcasses of carpenter ants and various beetles. I noticed that the bugs seemed to be coming from the air conditioner, which made sense as the air conditioner had not been turned on until I came into the room. There were about 8 carpenter ants at the base of the air conditioner. I called the night manager and told him bugs were coming from the air conditioner and he came up with a broom and a bin and swept the ones he could see. After telling him I really didn't feel comfortable with bugs in the room, he offered me another room, which of course I took. I half-debated just leaving then and there, but I knew my only option was to sleep in my rental car by that point, so I took the second room. The night manager turned on the air conditioning in the second room and waited for a few minutes with me to see if any bugs crawled out of it. As we were waiting, he told me he thought the bugs were coming from the field across the way and told me not to worry because they don't bite. After he left, I found large carpenter ants crawling in the bathroom yet again and on the carpet, although not as many as there were in the first room. There were also dead bugs in the carpet around the chairs and the edge of the room. I tried to suck it up and fall asleep as I knew there wasn't anywhere else to go and I did need to rest but then I started thinking, "If this is how they handle the big bugs, do they even check for bed bugs?" I mean clearly they don't vacuum. I was ready to go but did want to take a shower - until I found a dead bug in the shower curtain. By 3:30am, I had packed up and checked out, telling the night manager that I was leaving because of the bugs. When I glanced around the lobby, I was astonished to find that there were at least 15 bugs I could see, with 3 bugs crawling at my feet. I don't know how I missed them when I first checked in. I tried to get my money back, and I told the hotel that I had photographic proof that I was willing to share with them AND review sites, but all the owner would offer was a gift card for Best Western hotels good for half of what the room cost. I told them I wanted my money back, as I'm pretty sure I'll never stay with a Best Western ever again after this, but he told me he had to pay for the maid service to clean the rooms I was in. I told him if the rooms had been cleaned before I arrived there wouldn't be so many bugs. Customer service told me that as Best Westerns are independently owned, there was nothing they could do except take what the owner offered. I told the owner he had a bug problem and he replied, "well, I can't do anything about the bugs." The next night I stayed at a Westin in Dallas. When I was checking in at the Westin, I told the Westin employee of my horrid night here (I looked very ragged because I had not slept) and she was so sympathetic that she gave me a discount on my room, free meals and free services at the Westin in the hopes it would better my opinion of Texas. The stark difference in hospitality! Bottom line: This Best Western is full of bugs crawling everywhere and the owner does not care. Avoid!

Some out-of-town family members came to visit for the Salado Legends play last summer, and so we…read morebooked them two hotel rooms at the newly opened Best Western, because the Holiday Inn Express was full. The staff was horribly rude, and the common areas were dirty. My family complained about the banana-colored walls in the rooms and horrible traffic noise from IH 35. After their stay, the manager accused my two 60 year old aunts of jumping on the bed and making too much noise. This was just one of many bad experiences with this hotel, and will definitely be the last.

Absolutely incredible weekend at Blue Hills Ranch. We were fortunate to stay in the stunning…read moreGiraffe Villa... a hefty price, but worth it if you can afford it. The Giraffe barn is attached to one side of the house, and their pasture is on the other side. It is the most fabulous "Barndominium" with incredible finishes and clearly thoughtfully designed. That experience alone was mind-blowing.... however we also had the Gold Packages and were able to experience everything the ranch had to offer! Zebras, Capybaras, Kangaroos, Otters, Deer, Homer the Dromedary!!! Everywhere you turned there were more animals and more experiences offered. My children and I were in absolute animal heaven and will be thrilled to return. I will say, our vacation was expensive and it did not disappoint. However, I do believe you can absolutely visit this ranch on a budget.... Probably one of the best experiences was their ranch safari and that is a nominal price and totally worth it! You can see the entire property and all of the animals on the safari trip. Additionally they have fantastic cabins that are themed, and if you have children under the age of 10, the pirate themed cabins are beyond your wildest imagination.... as far as I am aware all of the sleeping accommodations include kitchens so you can absolutely cook for your family instead of paying for the delicious ranch food. That said... Chef Alan is phenomenal and out of this world excellent chef. Each meal was made with love and artistry. The staff at Blue Hills Ranch all go above and beyond to create lasting memories for you. I absolutely recommend this experience as a NOT TO BE MISSED event! We are already planning a return in October/November depending on availability . Cannot wait. Looking forward to being among these amazing staff members (shout-out to Jen, Anne, Shelby, Emily, Chesney, Alan...) the guard dogs, and all of the incredible exotic animals. Thank you, Matt!

All I can say is WOW! This ranch was an unbelievable experience from the moment we booked our stay…read moreuntil the moment we left. The entire staff was absolutely amazing--so accommodating, personable, welcoming, and attentive to every detail. The chef was incredible! Not only was the food delicious, but he was also so personable. He would come out and sit with us, talk with us, and make sure we were happy with everything. That personal touch made the experience even more special. The staff truly went above and beyond to make sure my husband and I had one of the most memorable weekends of our lives. We felt genuinely cared for throughout our entire stay. I cannot recommend this ranch enough. If you're looking for a special getaway with wonderful people, amazing food, and exceptional hospitality, this is the place. We had such an incredible experience and will definitely be back!

If you are wanting spacious room without frills, this is your place. Very accommodating. Had an…read moreissue resolved immediately!! Hot food items for breakfast!

No! We reserved this location to attend an even at the Expo center, we booked last minute and…read morecouldn't get into the la Quinta so we tried here and they had availability. At check in I walked into the lobby and immediately noticed it was hot and dirty. I hoped it was just a busy day with everyone checking in and that it would be cleaned up, but it never was. I think on our 3rd or 4day there we did see someone cleaning a little bit it was never clean. Our room air did work so the rooms got cool, but the fleece blanket between the sheets had crusty stain. They never cleaned the rooms just came in Davian's swapped out towels and trash bags. It felt dirty the whole time we were there. Carpet in room and halls were stained and even rough edges showing. One day they didn't replied towels and we went down to ask for more and no one was at the desk. I went to my room and called down and no one answered. After a while I went down again and the front desk lady and 2 of the ladies I had seen working there were all sitting out on the patio hanging out. One was drinking a beer. I had to ask who to get towels from and one of them laughed and said oh that's me. It was the worst experience I have ever had in a hotel. One of the entry doors leaks water so the door is all wet and it drips on you as you walk in. I will include pictures but they do not do justice to just how ran down this place is. It was much cheaper with the event discount we got but I would have happily paid more to be somewhere else if there was available rooms.