If I could give NEGATIVE star I would!!!!!!! The ONLY person I can depend on now is John! I booked 2 nights for my BIRTHDAY via Priceline's Express Deal to visit the 2 casinos nearby saving $12 a night mainly because my 2 little ones enjoy swimming (there is a pool and hot spa tub in the hotel description site) and we get to have something to fill our stomach in the morning, then what happened?! The friendly John told me that the pool and spa tub are out of order but there is a chance the pool may run when I check in 3 days' time although almost no chance for the hot spa tub. The next day I remember I forgot to tell John to give me a king-sized-bed room so I called the hotel again, this time the very unhelpful Khisor (who claim he is the MANAGER!) answered my call, telling me that because I had booked with a third party he is NOT ABLE to change from queen to king bed for me, and that the hotel is fully booked for the period. What a big fat lie! Because when I went online, both on Priceline and Choice Hotels, I could still see that the hotel is still taking reservations for king bed rooms! Khisor did tell me I could call the third party to see if they could change for me? So I called Choice Hotels Service Centre, who told me there is nothing they can do also because it was booked via a third party? Then I called Priceline, the guy called the hotel itself to try to change for me, came back to my line telling me that he called the hotel and spoke with the MANAGER Khisor who told him that I had already called and he had told me he has NO KING ROOM for me?! When the hotel is STILL taking reservation for King room for the same dates?! Good, now my Birthday is going to be an unhappy day because of Priceline and Khisor!!! We are checking late so John had told me that he would be the one checking us in, I hope by then he can see in my ID it is my birthday and he will do something nice for me. Jeers to Priceline's Express Deal AND Khisor the useless MANAGER!!! I will never risk my trips using Priceline's Express Deal again! -an upset customer! read more