Our Kenmore washer died. Then I found out that LG made it for Sears…read more So, I called Appliance Man and Deanna was very helpful via the telephone. She determined that it was most likely the control board (which, of course, is no longer made). She found one online for $500. Her advice was that the cost of the board and labor did not justify repairing our washer. "You should buy a new one." Thank you Deanna.

This is the continuing saga of the experience I had with Appliance Man of Colorado. (Read prior…read moreposts for a review of the situation.) After several calls to get our stove fixed, I finally got my service call money refunded. Since they were not going to fix my stove, I requested assistance to replace the stove. As expected, I never got a response, so I had to buy a stove myself costing $1,100.00. To add insult to injury, the person who answers the phone actually said that she thinks it was broken before the service call.

I could not be more happy with the service provided by this company. They came out and repaired a…read moreleak in my Whirpool washer and replaced a thermostat in my Whirpool dryer. The tech (Jonny P) was very friendly, very professional, and provided exceptional service. He pointed out what was going to be repaired, and what the results were afterward. The price for the repair was extremely reasonable, as well. There was no trying to upsell me anything at all. He was also very thorough and made a recommendation for a plumber to come out to fix the corroded pipe behind my washing machine. He didn't have to do that. He could have done what was specific to his work and nothing else. Scheduling was also a breeze. I was kept up-to-date at all times on the progress of the tech. When I originally called, the person on the phone was extremely polite and professional and worked hard to accommodate my schedule. I am beyond pleased with this company and will be happy to recommend them to anyone who asks.

The technician came out but was completely impatient and had a very bad attitude. When I called…read moretheir customer service to follow up, the representative was equally rude, disrespectful, and completely lack of patience. I will never use this company again, want nothing to do with them, and strongly advise others to stay away. Extremely terrible service.

Thin Air likely saved my house!…read more My furnace stopped working late on a Sunday night when the temperature was hovering around 0 degrees Fahrenheit. I started calling 24-hour HVAC companies, and Don actually answered the phone at 11pm! He tried to walk me through a fix and stayed on the phone with me for almost a half an hour. When it didn't work, he scheduled a tech to come to our house the next morning. Ryan, the technician, arrived before 10am, and within about 20 minutes, he had found the source of the problem and made the repair. Our furnace was working again, and it was just in time for a night where it went down to -20 degrees Fahrenheit! If we hadn't had a working furnace that evening, I can't imagine our pipes would have survived. I had an amazing experience with these guys. Thank you, Thin Air!

This place is a literal joke -preciously I have given them good reviews but my negative experience…read morehad been building over the last year and I have waited to post a review in hopes that they would make things right but never did -when I first used this company they were responsive, fast, affordable, and nice. Cut to a little over a year ago when we had them replace our entire HVAC system -as soon as that job was done we were having issues with the air and Donald told us he was moving to North Carolina and closing his business so there wasn't much they could do -they did seem to fix whatever was going on but we've heard a "buzzing" sound in the walls every time the air kicks on since and Donald shrugged his shoulders and said "it's probably something electrical" then about a month ago our heat stopped working -we called Thin Air since they were still listed as a business and we should have a warranty with them -Donald (who moved to North Carolina) answered the phone and sent Dominic out about 7 hours later -Dominic said he "did some things to make it turn back on" but suggested we add more vents to the house. I asked Dominic about Donald and he said that he (Dominic) actually own the business now and Donald was here visiting and "helping" him then Dominic asked for payment even though we had a warranty-two days ago our heat went out again -we called and guess who answered-Donald-and he was nice until we gave him the address-Donald said he'd send someone out by the end of the day and no one ever came and they didn't answer any of our calls after that. Bottom line -these dudes are SHADY AF -BEWARE!

Jared was friendly, professional and knowledgeable about my very old Jenn-air stovetop. I now have…read moreall four burners working and am very pleased with the service and price. Highly recommend!

Not friendly! Rude. Paid $260 for that not to be the problem. I don't recommend.read more

We have a 90s built-in refrigerator that came with our house. It was making weird sounds if the…read moredoor was open for more than 20 seconds, so we decided to have it looked at. I must have called five places before I found one that would even come take a look at it. When I called this company the woman on the phone said they could definitely check it out and that their technicians know a lot about them. The technician called on his way, came exactly on time, and was very knowledgeable and friendly. He thoroughly looked over the fridge and spent the time to make sure he knew what the problem was. He explained everything to me very clearly and even gave me his honest opinion when I asked if it was worth fixing or if I should get a new one. He said once we fixed this problem we probably wouldn't have to worry about anything else for a long time, because it's a quality fridge. We had to wait a few weeks for the part to come in, but when it did they set up another time to come out. Again, the technician was right on time and very nice. From what I could see it was a pretty in-depth job, so it's not surprising that it was on the expensive side. It's been about 3-4 months and the fridge works great! No issues at all, and we're glad we kept it. Big thanks to this company for repairing our fridge and saving us upwards of 8k to buy a new one!

We are a property management company with over 300 rentals from Ft. Collins to CO Springs, and I…read morewant everyone to know this company is solid and I highly recommend them. Their pricing is fair, their communication is excellent, and they are our go-to appliance repair company from here on out. They didn't ask for that, and they probably don't even know that, but they just simply have earned it by taking care of us and being consistent. We are only as good as the vendors we use and I'm so happy we started using them. Do not hesitate to call them!

They reached out to me minutes after posting my project on Yelp. I was also able to get an…read moreappointment for the same day and they were able to fix my dishwasher. Outstanding service.

I was quoted $200 for labor plus $80 for a part to repair my dishwasher. At $200 I assumed labor…read morewould take several hours. Due to a mistake made by the technician on the first visit which resulted in the $200 labor estimate I was given a $50 discount. Once the part was ordered and received the technician repaired my unit in a half hour. That made the resulting price per hour for labor $300. To me $300/hr is outrageous.

Ryan lives up to the name of his business: he gets there sooner. He has helped us with several…read moreother broken appliances, and he has earned our repeat business.. This time it was our freezer which is jam packed with food. Thankfully he came SOONER rather than later and saved everything. His prices are more than reasonable and he is personable on top of it. Like someone else said: he is our forever appliance repair person.

Ryan fixed our dryer starter button a few months ago for a very reasonable price. The timer dial…read morebroke recently. Instead of coming to the house he diagnosed with pics and gave us the part number to order from Amazon. Cost $8 & he got nothing but this review. Great ethical and responsive business. HE IS OUR FOREVER APPLIANCE REPAIR COMPANY.

Thank you, Cameron, with Appliance Concierge Services, for the outstanding five-star service! I…read moretruly appreciate you repairing my washer and adding my dryer to the repair order. This isn't the first time I've experienced your exceptional service. Two years ago, you repaired my Samsung refrigerator, and I couldn't have been happier with the results. Your professionalism, knowledge, and commitment to customer satisfaction are truly appreciated. Thank you again for always going above and beyond!

Used them several times for different appliances, always great service. This week, dryer stopped…read moreworking. Texted Sunday afternoon. Tech showed up Monday by 1pm. Needed parts. Told us it could take 3-5 business days. Was told today parts were in. TWO hours later. Job was completed. Impossibly great service. CALL THEM!!!!