The customer service at this company is atrocious. I'm a sucker for a good deal and will put up with a lot for a good bargain, but the way the owners treat customers as if they are providing a favor and not a business service. Their behavior is really arrogant and off putting. It was for this reason I stopped shopping with them for a few years. I decided to give them another chance and I should have stuck with my original approach of choosing to defer doing any business with them no matter how awesome the deals look. They sell products they do not have available to sell and cancel your order two months later even though they take your money upfront. Never mind how inappropriate it is that it takes two months to fulfil orders. You don't get to use covid as an excuse for lacking any business sense. I've shopped online with many reatilers during this time (including other sample sale companies) and none of them took anywhere near two months to ship something. And usually, other companies disclose delays in shipping up front and it's usually accurate. Eclipse had bogus timeline estimates and they take zero pride in the value of their advertisemed word. Also, when you ask them to clarify questions you have about the product, they don't give you the right answer and care more about the sale. I asked if two green suede items were the same color/material/season. They said yes so I bought both and upon delivery it was obvious they were no where near the same. Waste of my money especially bc there is a no return policy. This is misleading business tactics aimed at taking advantage of customers by lying for a bigger sale. It's been a month since my last order despite an advertised delivery timeline of three weeks. I purchased these bathing suits with a special trip in mind and had a multi week buffer to ensure I would have them in time. And now I am out of town without a bathing suit. If I had been properly warned re the timeline, I could have made alternative plans. The message is clear, do not accept business responsibilities if you cannot handle them (money has been withdrawn from my account already). Do not sell clothing that takes you two months to mail. It's not complicated, you are not the first business to work in retail but it looks like you have zero experience in it. Don't pretend to be something you are not. Take some ownership of your business and treat your customers better. At the end of the day, it doesn't even matter if I care about their manners, the fact is that such business practices are illegal for a reason and I have evey intention of following up with the proper authorities to report this business. read more

The best luxury brands samples sales prices up to 80% off regular prices! Every weeks different brand I love it.

VARVATOS sample sale was incredible. The prices were amazing. Please bring back again

ALLSAINTS Sample Sale. Eclipse team did a fantastic job keeping everything in order and helping out when I had questions. The online site and scheduling of shopping appointments was easy and straightforward. Shout-out to the tall Hispanic dude with glasses, Hispanic chick in shoe area and tall black dude. They all helped in clothing, cashier and shoe area. I hope you win ALLSAINTS bid next year as other companies don't compare to Eclipse. FYI I've shopped online and in-person and Eclipse team made my experience wonderful. read more

First off, before I say anything, I really just want to give a HUGE shoutout to the tall smooth-like-Godiva-chocolate-brotha at the entrance because he is the reason why this whole shopping experience was wonderful. His customer service and welcoming demeanor was consistent throughout the entire day. Thank you! I wish I had caught your name before I left. You are the real MVP and the reason why I'll be back to other Eclipse sample sales and bringing other friends. Today was the last day for the La Perla Sample Sale. They gave an extra 20% off your entire purchase if you bought 4 or more items and the sales were already good. The last day of any sample sale is usually a hit or miss because everything is usually picked over; but luckily I managed to find a few steals. They had everything for both men and women from lingerie, shoes, ready-to-wear, swimwear, and loungewear. The men's items were hard to find. I eventually saw them in a room where people were trying on their items. There is a $3 parking lot in the back of the Eclipse building. I unfortunately didn't bring any cash with me so I had to scour these L.A. streets to find metered parking which only have a 2 hour limit. I did get overcharged, but the guy at the entrance (the real MVP) connected me to someone who was able to make the adjustment. Just check your receipt before you leave and make sure you were charged the right prices. You can also email Eclipse (e-mail is contact@eclipse-official.com) and they can make the adjustments. Just send in a picture of your entire receipt. I initially emailed them, but decided just to go back to the store since I was still in the area. This sale was definitely worth it. I'd suggest going on the 1st couple days so you don't miss out on all the other items. read more

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I placed an order on June 2nd (over 6 weeks ago) and still didn't get it yet! When I check the status, it says that a label was created 4 weeks ago but the package was never dropped off at the carrier facility. I have sent them 6 or 7 email and got mixed messages....they keep telling me that the package is shipping soon or on its way!!!! very scammy read more

Received order--one shirt stained with either marker or lipstick and 2nd shirt missing decorative string Sent photos and emails. Silly excuse that they have no refund policy. But I didn't agree to buy damaged goods! They offered me $4 credit-Shameful. Now I'm out $96! read more

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The thing I like best about Eclipse is how nice they are. Sure, they have hosted some great sales and I have scored terrific bargains but you simply cannot beat their customer service. That is what keeps me coming back. read more

Eclipse has the BEST sample sales! The owner, Safa, is so sweet. The staff is always super helpful. I appreciate that the clothes are well-kept, unlike some of the other sample sales I've been to. Eclipse has rotating sales, with different designers/brands each week. You can typically find affordable prices on beautiful pieces. Toward the end of the sale, you can typically enjoy additional discounts on the merchandise. The dressing room does need an upgrade, and parking can be pretty horrific at times. But all in all, Eclipse will always have my business. read more

this place was soo amazing!! the customer service was so awesome too. quality is awesome. highly recommend!

I woild giv average mark. good location i love the area. stopped on a saturday was not so crowded.purchased 2 items

Do not order from them! I never got my $300 order... non existing costumer service. They got back to me about every 7 days with no resolution. Eventually had to call my credit card company and file a claim to get my money back. It is sad that a business would treat their costumers like this. read more

Their vip is overpriced for what you get if you are a male. Most of their sample sales are for womenswear. They also mentioned that there would be exclusive giveaways for vip members but it's been over 6 months without a vip member exclusive giveaway. read more

Horrible , been contacting for over a month on my online order and no response via email or voicemail. DONT SHOP HERE , the savings are not worth your stress. read more

I bought a white sweatshirt online, but what I received was a blue sweatshirt. There wasn't an option to select color. So I wrote to customer service and you would think they would correct this error on their part, but they said it was final sale and after much deliberation they could refund me $15 of the $68 dollars. I filed a false advertising complaint with the BBB and let Eclipse know that. They deliberated again and agreed to refund me the entire $68. Waiting to see if I actually get a refund. I'm not buying online again, too much hassle. read more

Why have a sample sale where we wait over an hour in the hot sun and there are vertically no sets available. Just a complete waste of time. You should make sure that Figs has enough inventory for the sale. Some people in line came as far as Temecula read more

Popped in for the A.L.C. sale today after work and was v impressed with the selection and prices (Day 2 - lots of stuff; from $35 knit tees to $350 leather jackets mostly production from 19' Spring 1 and 2). The staff was also chill, friendly and minding their own biz while I shopped. Open format dressing room major plus. Parking was easy at 6pm on a Tuesday (meter on Robertson). Good times will see y'all soon! read more

Absolutely loved the merchandising and clothing available! The manager Valerie helped me out so much finding a few really cute outfits! She was such an angel really knows her fashion. read more

Say they are open late, but close s earlier than they advertise. Please don't waste people time if you are not open when you say you are open. read more

I should've read the reviews. I placed an online order over 3 weeks ago and have not received the order. I emailed them and got an auto reply that I would hear back in 24hrs.....it's been 4 days and nothing. My sister in law had a baby this week and everything I ordered was a gift for the newborn (it was a kids sample sale) now I have to rush buy a different gift and also figure out how to get my money back since they are non responsive. An absolute FRAUD. read more

I placed two orders with this sample sale company in the past few months - neither were ever shipped so I disputed the charge with AMEX. Now they're emailing me demanding that I cancel the dispute, so I asked if they have my one order ready to ship (I would really love my Apparis coats right now). They responded that they can't give me that information. Soooooo scammy! read more

Horrible customer service. They sold me a pair of slippers that is defected. I ordered these slippers online, and once I tried on the right slipper, my foot was slanted to the right, and part of my foot was hanging outside. The band was sewn on crooked. I asked for a return and refund, and they refused many times to issue one. They could only get me a 15% credit for future use (which I will never use) Now I wasted my money and have a pair of shoes that I can't wear or sell. DO NOT BUY FROM THEM. read more

I just purchased more $750 worth of Rag & Bone merchandise from Eclipse online. One of the silk shirts arrived with a huge stain on the front under the front collar which makes it very hard to hide in addition to a strong mold odor. I emailed their customer service personal, Jorge, but he has been late to response, extremely rude in his remarks and unhelpful. I asked for the shirt to be replaced or be returned for credit. But he insists to just give a %10 discount. The shirt looks disgusting and no amount of dry cleaning can do the trick. I am very disappointed with their customer service. I never agreed to buy a used moldy shirt. Do not buy from them. read more

Eclipse Sample Sales - Women's Clothing Near Me - Los Angeles, California

I will be filing a complaint with better business bureau. When you purchase items online, they provided delivery window of 2-3 weeks. However this does not include additional 2-3 weeks to process. The company is aware of this misleading gap, and continue to provide false expectation on the website. read more

The worst experience ever ! We are waiting in line outside to get in for 3 hours !!! This stuff doesn't worse it ! Such a bad organization ! read more

Do not buy online with them. Terrible customer service. I placed online order with them in May. My order was missing an item. It's now September (4 months later) and they have been giving me the run around blaming covid. A few weeks is valid but a few months is not. And now they simply are not returning my emails to update me or even trying to return my money. They do not value their customer or their business even during a pandemic when money is hard. Do not support businesses that do not respect their customers. If you are reading this and have had the same experience, where they are no ignoring you and not returning your money you can report them to the Federal Trade Commission for fraud. This is the website-- https://www.ftc.gov. read more

I love Exlipse! It is my go to for the best discounts, my closet is filled with Eclipse brands. The team is very helpful and kind!

This is my favorite place to go to sample sales in LA. They always have great revolving brands. Valerie is the absolute sweetest and is always so helpful! I would highly recommend visiting in person if you have the chance. read more

I went in for the figs sample sale. And although the clothes inside were not organized very well but also it was busy and packed, so I can't really blame them for that. But the check out was seamless, they were so nice to even check their back table for certain sizes and colors. Would go again for another sample sale read more

I ordered two items on June 15 from the Isabel Marant sale and they still haven't shipped (today is July 12). Multiple emails to the company inquiring about my order were met with the same response that it will "ship in the coming days". So much for buying summer clothes that I planned to wear in actual summer! So lame, Eclipse. I'm going to file a complaint with my CC company. read more

The people working here are extremely rude and unprofessional. I was shopping and set some items aside to run out and feed my meter. I was wearing a sweater and a small crossbody bag. I walked back in 3 minutes later and was stopped at the front door and told to remove my sweater and purse and leave them in the front in 50 degree weather and a surge of robberies in Los Angeles because of "store policy" I told him I was just in and ran out to feed my meter and come back and pay and would not be giving him my sweater and purse and he looked at me bewildered and just repeated it's store policy like a robot. Needless to say they lost a sale and I will not be returning. read more

do not even think about shopping here online !!!!!!! i've never written a review like this because i've never had an experience like this. unethical and should be shut down. i bought a pair of shoes. took 6 weeks to receive wrong shoe , wrong size. ignored me constantly . took weeks to get refund, only because i persisted and sent "wrong" shoes back ! they had the nerve to offer me a 15% discount to purchase the wrong shoes in the wrong size, that's how insulting they are. let's not waste anymore time about them...run don't walk from purchasing anything from this company. read more

I went to their figs sample sale and I honestly loved it. Staff was amazing providing water since it was a hot day.

Worst on line company ever stay away from them not worth it. I bought some item over a month ago from their on line sample sale as of now I still have not receive my order. There is no way to contact them. They never respond to your emails. Worst company ever read more

This review is specifically related to their online sales. I ordered a bunch of items in early August which were sent to me in NYC. I was charged tax on every item including items under $110 dollars which are exempt from tax in NYC. I contacted their customer service and informed them of this and asked for a refund and was told it would be issued promptly. This was August 24th (3 weeks ago). To date I have not received the refund and I have emailed them back 5 times and have not gotten any reply at all. Besides illegally charging the tax their refusal to issue me the refund speaks volumes towards what type of company they are operating. The products were fine but buyer beware if you run into any type of issue the customer service is non existent. read more

Beware they charge for something that they don't send . And Take forever . They don't care they only want to ripped you off .Beware .Scammers . They not getting my money again no more business . Take forever read more

Refunded promptly after an incomplete order. Thank you Eclipse Sample sale.

I ordered a pair of shoes from Eclipse online and accidentally placed an order 2 sizes too small. When they arrived, I asked if I could get a refund or replacement. They claim to not refund any orders. I understand that a replacement might not be possible if the shoe is no longer in stock, but I was simply asking to return an unused item, which could then easily be resold. Don't order from them unless you are 100% sure your order will fit because they will not refund! This is easily overlooked when ordering. read more

They are thieves. Make sure when they charge your credit card, they don't overcharge you. Make sure when you catch them overcharging, they give you a REFUND CREDIT CARD receipt. Not just a refund receipt that has the same amount of the credit card charges on your receipt. They fool you in believing that the charge on this credit card is refunded because the charge is the same amount as the original charge. I know it is confusing ... and that is how they get you. BE VERY CAREFUL OF THESE THIEVES. read more

Amazing experience and a great very helpful team. They always have an amazing inventory and great brands to stream. Highly recommend and can't wait for the next Sample Sale ! Feels good to buy quality clothes for a low price read more