Customer service is so bad. Do not waste your time - hostile/ rude family owned business.
If I could give this place negative stars, I would.
I'm not usually one to you write bad reviews as i don't feel it necessary. Over the last year I've had multiple hostile appointments using eclipse audio for recalibration.
Not even two weeks after I initially had the device installed in my vehicle (their son) - only tech there installed the device. Two weeks later my brand new Car - just purchased off the lot... is throwing a "Maintenance code" I took it to dick Hannah for service and they explained to me it was something the tech did upon installation that set off the code. Luckily the dealership was able to fix it, and the light had t returned.
They always give a new mouth piece after time of service. Generally it's only ONE piece. I've had multiple times when other people have drive my car and for that reason alone, I would of needed a new mouth piece. At my next visit I asked if I could have an extra mouth piece, the husband declined. I asked again but this time offered to pay for the extra piece, he declined again and then his wife chimes in and suggest I could get another piece else where.
I had just decided to let this go and deal with what was as it wasn't worth my time.
At MULTIPLE different visits when ONLY the husband would be working after my car was done being serviced. He would hand me a handful of new mouth pieces - as If he didn't want his wife to know
Back in February,
My car was involved in a hit a run while parked. I needed to drop my car off at the dealership to get the damaged me repaired - it was going to be there for almost 3 weeks. Since Washington does not give out codes for the devices... the tech at the dealership asked if I could get ten or so mouth pieces and they would be willing to work with the device in the vehicle. The owners at eclipse audio again refused me mouth pieces AFTER explaining my situation and offering to pay for them. Since they refused, I literally had to go back and forth to the dealership every single day to start my car for the technician. I had to leave work to start my car, I had to set things aside with my 5 year old daughter to go to the dealership to start my vehicle at a moments notice.
Recently I had a device lock out for not getting my vehicle in for service on time (oops, I forgot)
Upon having it towed there, my new car got scratched Pretty good, I work as a vet tech so my hours are long and hard. I just worked a 15 hour shift and to top it off it was one of the first hottest days of the year.... upon arrival with my vehicle I was already a little peeved about the events that happened.
The tow truck driver let my car off the rack to far away from the garage where the drive could reach the computer. And since my car wouldn't start I had to get it jumped/ by passed to move it. I did not have any cables with me. When I asked the owners last if they had some I could barrow (the wife) they refused to let me use theirs.
I had to call AAA to com all the way back to jump start my car, as the owners were just being rude in their refusal. Even after explaining to her I had to get back to work and I'm gonna be late now. That was just the icing on the cake.
On Saturday, my vehicle was MAYBE 2 days within lock out. I arrived at there shop at 3:18pm - they are to close at 4pm.
NO WHERE ON THIER WEBSITE OR did they verbally tell me that they stop servicing vehicles at 3pm and since they are closed sundays I started to panic as my vehicle would lock out AGAIN if I couldn't get it serviced today. I asked the wife please after explaining my situation - she declined because "if something went wrong and recalibration took too long, she doesn't want to be here after close"
My natural instincts went from nice to fight or flight mode and my attitude took over when I tried to ask her again... when they declined indefinitely. I had not had a day off in 5 days, working 15 hr shifts, and this was the only time I could find to get my vehicle to them as rushed to get there from work. I walked away in tears, and as I turned my back the husband makes a snide remark "it's not our fault you got a dui"
Congratulations! You've managed to make me feel like complete shit.
Today, I returned as soon as I woke up - pray my vehicle would have enough time to get it down there! Upon arrival the women was so horrible to me and refused me service because I gave her business one star on a google review.
She knew my car was only minutes away from being locked out and still refused me service.
Kindly, I asked please can they service my vehicle one last time and I'll go somewhere else for service. She declined and said "nope, I just don't want too. You have me one star in google"
Walked away in tears again - just enough time to get my vehicle back to my driveway. Where it's now locked out again. read more
