I've been doing business with Outrageous Audio for a few years now. i have a major problem when people are allowed to post untruthful crap without consequence.
The lady that was complaining about the sales guy Abe, Ma'am, you are not correct, i find your "review" more annoying than anything. Here's why... (review on 3-2-16 Neva B.)
1) When you deal with cars and systems these days, you need extra modules, extra connectors, adapters, wiring, brackets, etc. you cant expect any place to supply that stuff for free so yes, the install will be more expensive, and there is also the labor part too. some cars require extra stuff extra things the tech has to deal with. time is money. techs dont work for free. they have bills to pay too.
2) If you could not afford to pay without financing, DO NOT FINANCE! Do your research on that finance company BEFORE you enter into a deal or agreement. Do NOT sign the paperwork until you know what you are getting yourself into. thats the general rule of thumb. You didnt do your research. you get what you get then. plain and simple. Outrageous audio is not a bank. they are a business. they are just giving customers an extra option. If you dont like the prices on the stuff you think you want, then dont enter into a deal. It is NOT the sales person's job to call the finance company for you.
3) I've been doing business with Abe for a while now. I can tell you without a shadow of the doubt, he does an EXCELLENT JOB! He is courteous, knowledgeable, friendly, and he'll remember you a year from now. NONE of the sales guys / techs EVER look at the silly little groupies at least whenever i'm in the shop. they help people as fast as they can. i hear them all the time "Have you been helped yet?" they are easy to deal with, and they have the customer in mind. They tell you up front if something will cost more because you need either a module, or extra parts or whatever. they are not completely bent on up selling. Something you have to keep in mind too... they are a business as well. at the end of the day though, it is ultimately up to you the customer to say yes or no on any upgrades.
4) Since you ditched your appointment, never called to cancel, they probly already submitted the loan paperwork the day your car was supposed to be dropped off. It is the customer's responsibility to contact the dealer, and the finance company stating you changed your mind or something else like that. they probly called you a bunch of times trying to meet their obligations. They are pretty good about calling about updates, questions, or any of that. A loan agreement is just that. It is somewhat legally binding. you have an obligation to contact the seller and the loan provider. Dont start bad mouthing the sales guy because you failed to meet your obligations as the customer. Not his fault.
Now thats out of the way. I bought a new car from a dealership (they will be unnamed in this review) the deal was to "transfer" my alarm and stereo to the new car and they pay for it. long story short, the dealership messed up my alarm and poorly installed my stereo. Outrageous dug into it and found the factory harness on my NEW car was hacked up and chopped, and the deck was not wired correctly. The car is in the outrageous shop getting the stereo reinstalled and fixed, and they are installing the alarm the dealership messed up. i still have to deal with the dealership and all, but the car will be done tonight. they do fast, and excellent work.
Let me tell you about the owner too. The guy is awesome. down to earth, easy to talk to, and EXTREMELY knowledgeable. Seems like all his people are happy, and he's got a really good eye for customer service. I wish there were more people like him around. I really like that shop, and Abe is a top notch dude too.
At least in my experiences with them, I can go in there, they know me, know what i have in the car, anytime i ever need something fixed or looked at they seem to drop everything and get it to a bay with the techs. I can always count on them for doing it right the first time. I cant say enough how much i like doing business with Outrageous Audio. read more