While interactions and communication with the teams was professional, courteous and helpful, and…read morethe quality of the carpet seems to be good so far. The quality of the work has warranted the low rating. They did not order the correct quantity of carpet to begin with, which meant two occasions for installation. But I do understand mistakes can happen. However, I now see that should have been a flag. After less than 6 months, there are multiple very visible seams in several locations. The worst being in the middle of a hallway - a major area of the house. I had never ever seen a seam in any carpet ever before, any where, so it was strange and somewhat shocking. They did respond and schedule to fix it in a timely manner. However, after spending 3 hours to supposedly fix the issues, a week later, the seams are just as bad. This has colored the whole experience to be extremely disappointing and I would not recommend them. At least not for carpeting.

I just had to write this to say how happy I am with Jim Douglas and his team. I have had backsplash…read moredon't in my kitchen and carpet cut into a rug for my family room and I love both!! They were so easy to work with. I highly recommend them!!!

Easy process, fast scheduling. Installers did a great job. If I had to do it again I would have…read moreasked about/made plans on securing some of the floor to reduce squeaks. Price was decent. Overall we were very satisfied.

I would highly recommend Mr. Carpet to anyone needing carpet or wood floors…read more Bob the salesman made multiple trips to show samples without high pressuring us to make a decision. Carlos and his crew did the installation professionally and efficiently. They went above and beyond repairing transition molding and a railing without being asked. Carlos and his crew moved furniture to other locations in the house without complaining. The entire process was easy and seamless thanks to the people at Mr. Carpet. I usually don't write reviews but they did such a great job I had to give them 5 stars.

We requested an estimate and Xavier was prompt & explained things extremely well. Their estimate…read morewas extremely fair and when Joe and his team arrived to install they were prompt, meticulous and clearly experienced. They also went above & beyond in helping us move some heavier items back in place. We couldn't be more pleased with our choice to use Strictly Carpet & Flooring. Mike K

They arrived on time, were considerate when moving my furniture, & did an incredible job! Joe went…read moreabove & beyond by filling a 1/2" gap between the slab & foundation with insulating foam! The 3 guys worked incredibly hard & really were outstanding. I highly recommend!

Everything went great with this flooring company. Kimberly (the owner) came and measured and had…read moreeverything ready within a weeks time. Juan and his guys finished were laying the basement berber carpet. Kimberly is very personable and provided several different options and colors. Their carpet installer Juan did a fabulous job! He was efficient and very hard working. We'll definitely be using them in the future to complete our upstairs flooring. Thank you!!

Great Experience all around. Kimberly was quick to schedule a sales appointment, brought all…read moresamples to our home to make a selection, measured same visit (about 45 minutes total). We were impressed with the speed at which she provided samples so we could match paint. Installation scheduling was swift, expert work was done for an entire floor in 1 day (including furniture moves). Kim and her team could not have made this simpler. We appreciate it is a family owned in-town company and highly recommend them for the job.

I had a great experience with Carlson's. We had our basement done in vinyl plank. The installers…read moredid a fabulous job. The manager Kevin came out personally to look at the install just to be sure everything was going OK. How refreshing to have someone show that kind of concern nowadays. I would recommend Carlson's to all my friends.

I recently purchased vinyl flooring. An easy sale for kevin. I had my own installers. Product…read morecame in much later than Kevin stated it would. I requested a 20% credit. Have e mailed Kevin about it a few times. I still don't have an answer from Kevin. I have no intention of ever purchasing from Carlson's again.

Responsive & reasonable. guided us through the proper procedure for repairing basement wall-to-wall…read morecarpeting, padding and tack strips damaged in an area from a leaky dehumidifier. We were nervous to move 2 unwieldy and ridiculously heavy pieces of exercise equipment but he let us borrow his magic carpet sliders which made moving stuff out of the way a breeze. He was punctual, honest and responsive and knowledgeable. A+ work at a fair price.

We needed carpet in three rooms re-stretched before we could list. I called Anthony and he came by…read morethat same day, took a look and gave me a quote. He said is calendar was completely booked and wouldn't be able to get the job done for a few weeks. I was bummed b/c I like to give my business to small business owners as much as I can but we needed it done sooner. He told me to call him the next day and he'd let me know which day THAT WEEK he could the job. He squeezed us in and I was beyond grateful! Anthony did a fantastic job. He's an honest, hard working family man - qualities I value and appreciate. I'd call him again and recommend him to anyone!!

I picked RHF due to the customer reviews. They didn't disappoint. Installed oak flooring and…read morestairs in 2019. The installers were fantastic and knowledgeable. They matched the stain adjacent to a maple floor. I asked about protection for surface scratches since I had a dog business, they suggested Synteko. My floors still look great 7 years later.

I would not use this company again. The salesperson told me the boards needed to be replaced and…read morequoted me for that work. When the installer team came out, they did not replace the boards and told me new boards were unnecessary. I was still charged for the board replacements anyway. I disputed this directly with the company on March 19th, the day of the installation, and did not receive a follow-up. I had to reach back out on March 31st to continue addressing the issue. At that point, they asked for photos, despite my earlier explanation that photos would not prove anything because of the nature of the work. Today, they responded by saying the pictures were "not proof" and agreed to issue a refund, but only after I pushed the issue. At that point, it's no longer just about the money. It's about integrity, poor internal communication, and how a legitimate customer concerns are handled by this business.

Great customer care and service - professional and knowledgeable. Would use this company again and…read morewill definitely refer others.

This is my go to for carpet. Their remnants are gorgeous. They are true professionals and get the…read morejob done right... the 1st time. Mr Wayne Schumacher is a true gem and so very helpful finding just the right piece!