Quality product but bad service. My wife sometimes buy stuff from here and some decent styles…read more However, whenever we try to return something or get service, it's always hassle. They are just not willing or not trained to help customers.

I had used this store to get a pair of Ferragamo's resoled and prior the work and service was…read moreexceptional. This most recent visit makes it so I can not give the same. I needed my shoes done again and I was thinking of getting another pair while I took them in for a rehab. I was met by what was supposed to be a senior associate Jonathon I believe, greeted me with a little attitude but I chalked it up to just the environment I was in at first and that I wasn't dressed properly apparently. When I inquired about getting my shoes resoled he lost even more interest in me. That is until I walked around the store and had to come up to him and inquire about a couple types of shoes if they were available in my size. He checked and they had availability in my size. Cool! I thought. He rings me up and then says that my shoes will be "mailed to me" in a few weeks. I'm like. Hmm. No!! I want those or another pair you have. He said he couldn't do that. HUH? Couldn't give me shoes?? I'm like whatever and I leave with nothing but a receipt. After dropping off a pair of a Ferragamo's paying for another I leave with nothing. I get a call from the store about a week later about my repair, the repair work is phenomenal!! Truly top notch. They use a company in New Jersey whom I've used since skipping the retailer. They give me a quote on my voicemail and I call them back confirm and I ask about my order and she knows nothing of it. So after a little complaining I end up canceling the order and picking up the shoes the next day at Saks. Now the price quoted for the repair was also not initially honored either until after I had made a few choice words and some others then complained they honored the price given. That's why it's 2 stars. Not 1. At the end of the day the manager made it right financially. A proper store shouldn't have to make things right and instead should DO things right in the first place.

Manager is so helpful!! Great quality products. Store is in a great location if you need a last…read moreminute jacket or bag!

I had to make a return from a purchase I bought online and we were around the Boston area so I…read morefigured to stop by here and get my jacket exchanged. I also did a return with the jackets i have in hand. It was around the holidays so the store was pretty packed, since its also a smaller store, the area got pretty crowded pretty quick. Still, I was able to do what I needed and the employee who helped was very nice and accommodating.

Ok they do have a lot of bright pink and orange. Not really my thing. If you like that kind of…read morestyle - this is totally the place for you. It's really similar to Lilly Pulitzer. BUT all that said - they do have other stuff that is less neon. I got a pair of white capris for summer today - they are really cute, super soft, and not flashy and loud like some of their clothes can be. Staff is really friendly and helpful, but not overbearing. Prices do seem a little steep on many of the items. $98 for a t-shirt?? I mean I LOVE my Theory t-shirts and those are only $65.. But they have sales here so it can be much more reasonable.

Clothes are way too LOUD and prices are crazy. This store is not my cup of tea.read more

Amazing shoes! Staff were so kind and even gave me a free sticker!read more

The staff was friendly and patient while I tried on 5 different pairs in 2 different sizes. The…read moreselection and prices were better then I expected. I will definitely be back

I really like this store. The staff at the SSP location is a bit odd, but the quality of their…read moreclothes is great! Getting to be a bit over priced, but sales usually help

This location in the South Shore Mall is awesome. The layout isnt cramped and the clearance section…read morealways has some awesome stuff. I had to get a dress for the upcoming Yelp Gala and had no idea where to start. I found a spot close to the Sears entrance and walked down the first hallway. Directly on my right was the Cache and even though I hadnt been to Cache since my Prom days I was hesitant. I entered the store and was greeted warmly by two young women. I went straight to the back of the store where the clearance rejects usually live until they go off to the kill shelter and started going through them hanger by hanger. Then. There is was! My beautiful flooor length, mermaid cut, black ball gown. Love you love you love you. And my size? IS it here? Yes! It is! it was meant to be. The original price was over 300 dollars but it was marked down to 99! Yes! You are coming home with me you sexy little backless thing you! So 115 bucks and some double sided tape later... I am READY for the Gala. The girls there were sweet and helpful. Thanks Cache.. I dont know when we'll meet again.. But I know where to go for a deal on a gown next time I need one!

I heard from the Mall Manager, who assured me that all mall personnel will be retrained in the the…read moreAmerican for Disabilities Act, and that serious conversations will be had. I'm not sure if that person has been fired, so don't sit before you think. Needless to say, my son took me to Tommy Bahamas at another mall where he spend his 40th birthday money. They had lots of comfortable chairs and gave treats to visiting rescue dogs while we shopped.

they have really good sales sometimes which are nice to browse. the store gets pretty messy from…read moretime to time but overall is kept in pretty good order. the clothes are not of any crazy great quality.

I would rather not order my favorite shoes over the internet. I would rather not have to wait for…read morean online sale, and sleuth out opportunities for discounted shipping. I would rather mosey down to Copley Mall, pick out my favorite shoes from the newly expanded racks in this newly expanded shop and be done with the errand. But the consistently disaffected service I receive at this shop keeps me at bay. I have strolled through the shop (both the former, smaller one on floor 2) and the new one more than a dozen times. Rarely have I received a kind greeting, and asking for a size is usually as much fun as a visit to the Department of Motor Vehicles. I am not a high-maintenance customer, I usually know what I want before I come in and I am always very patient when there are other customers in line. I do like to be acknowledged, though, and probably tend to spend more $$ when I am!

I really like this shoe store. At least it's a little out of the mainstream unlike NineWest and…read moreAldo. Some of their styles can be a little frumpy and old-fashioned, but they also have some great trendy styles - and the low prices are the best part! I actually just bought a pair of brown suede pumps with gold trim for $30...doesn't get better than that!

A pretty good shopping experience!! The staff was good and the beautiful leather goods were…read moreoutstanding!

Hard to imagine that no one has written about this Bottega in Boston proper. This location is quiet…read moreand situated right between Escada and the newly renovated Hermes, right off of the Arlington t-stop. Unassumming yet you know it's there holding its own - very much parallel to their image. The diversity of choice (handbags, wallets, etc. take your pick) is exemplary and if there isn't something in-store, they are quick to find it and deliver it to your preferred address or to view at the store. Buttery-soft. That's all I can say. Their service has always been equally on par with their quality of goods. They are never pushy, so helpful, and stay in touch with you regarding any items that might be of interest - no matter how big or small. Lily has been a particular standout. Another associate commented on the Bayswater that I was carrying - good to know there isn't brand-exclusion; I can appreciate that. Fun fact: as I was walking in one time, a passerby brashly called out "Hey, are you guys like, expensive?!" A little shocking, but a good chuckle had by all.