Great customer service from Kay in the shoe dept. She greeted us and offered to help with a smile…read moreon her face. A tall, darkhaired young man with glasses also helped, in fact, he found the correct size and style shoes my husband was looking for. The two employees worked together very efficiently and were very patient and courteous. Perfect customer service. We will be back.... Thank you.

Awful customer experience. Bought two kids soccer shirts for $115 each. They wore them ONE time…read morebefore the letters started peeling off. The manager Justin could not have been less helpful. Everyone around saw how poor quality the shirts were and I just wanted an exchange. Terrible business and even worse customer service starting with the manager. This was all after I was told I could make the exchange no problem by floor associate and proceeded to wait in line for 25 minutes. It is sad to see this happen and what a waste of money. These big box businesses have lost their way.

This is not your typical review. I have about 6 North Face coats at home and was totally crushed…read moreto see one of my favorite coats has a seam that came apart in the shoulder area. I called North Face corporate to see what hoops I have to jump through for the so called life time warranty. They told me just bring it to the North Face Store and they will ship it back to get repaired free if it's a defect from normal wear and tear. I go the store I was warmly and sympathetically greeted. They helped me fill out the return sheet and I was done. They will have it shipped to my home in 6-8 weeks just in time . Just before the harsh New England winter. It's refreshing to see a company stand behind their products. No they are not the cheapest and I don't want a cheap product. I want a great product that the company has that much faith in that they stand behind it.

While shopping at Northshore Mall we stopped at this North Face store to buy some clothing for a…read morefamily member. When we entered the store we were warmly greeted by the employees who told us about the current sales as well as their new merchandise. The store was well stocked with items, and we appreciate the fact that their children's section was filled with clearance items. In the end we bought a sweater and the price was reasonable. Usually North Face items are expensive because of their durability, but the sales here made our purchase possible.

So this is one of my favorite stores . I came to return…read morestuff and they were very helpful so helpful that I spent 500$ more. If I need something from West Marine this is only place that I would go.

If I could give less than one star I would. After making dozens of purchases in this store I came…read morein to return 3 unopened bottles of teak cleaner with the receipt. The manager started by saying "we don't take returns only Woburn does" then proceeded to say just kidding "I was just being a douche I mean a man". Congratulations sir you also have lost a customer. Avoid this inappropriate behavior/store at all costs. I will certainly be bringing my business to Woburn now!

Phenomenal service! Near 40 year owner Phil was fantastic to work with and provided outstanding…read morecustomer service.

My whole entire family is originally from Dorchester, anytime there's a birthday celebration, I…read morelike to get everyone Dorchester T-shirt from college Hype. every time I go in the staff is super friendly and helpful! Friendly and professional people and it's a small local business!

I did a mail order purchase from this place. I bought a Dorchester themed hoodie and had them ship…read moreit off to a friend of mine in Ohio. The shipping was fast and my recipient loved the hoodie. I would definitely consider ordering from this company again.

Clay, Margaret and the staff at North Shore Kayak Outdoor Center set up an amazing kayak trip out…read moreto Thatcher Island during our vacation to Cape Ann. The 1.5 mile open paddle on the Atlantic Ocean was exhilarating and a ton of fun and they were amazing hosts. Thank you North Shore Kayak Outdoor Center for making our dream to reach Thatcher by kayak come true!

I great enjoyed the sunset and moonrise kayak tour. The two guides and the owner very helpful in…read moreall aspects of tour. I was operating at far less than full strength. They offered to help in a variety of ways, which I deeply appreciate.

Such a great experience! We were greeted the second we walked through the door and barely had to…read morewait for help. It was a quick, seamless process that had all of our questions answered before we left. The process from start to finish was done in under 30-minutes. Everyone we interacted with was so friendly, kind, and informative. We are so glad we left Men's Wearhouse to go here instead. 10/10 recommend. A huge thank you to my friend for recommending it!

Excellent service and staff. So beyond friendly and helpful. Recommend to anyone looking for a suit…read moreor anything :)