Mother-in-law was there for several years, care was great but management is constantly changing and…read morethe last THREE directors won't return calls or emails and the rates just keep increasing even though residents are moving out in droves. We found better close by.

If you are thinking of placing your loved one in the memory care unit at Terra Bella on Satellite…read moreBoulevard, you should know a few important pieces of information. Positives: 1. It is a newer facility 2. It is cleaner than a lot of places in this area - it rarely has the nasty fecal smell many memory care units have 3. The food is pretty good in terms of variety and portions 4. The staff usually makes adjustments asked for by the doctor or family when they are being monitored 5. Many times I visited they had residents sitting at a communal table doing activities...bouncing balloons, coloring, playing word games, etc. This is a big plus when compared to some other places that simply push them to the nurses station and leaves them there all day. Negatives: 1. It is often understaffed - I have gone more than once and called out for assistance and no one was there monitoring the residents. One time I found workers in a back hallway on their phones. 2. Although company policy (and legal requirement) is if a resident is injured they have to immediately notify the primary responsible relative, make a digital entry in their online system, and write up the incident in the binder they keep at the nurses station desk, they do not always do that. Unfortunately there were several times this did not happen and I only found out my mom was injured when either myself or a visiting medical caregiver saw the injuries. I had to contact corporate, notify state agencies, and even had to call the police once to get them to tell me the truth about what had happened. 3. They do not always tell you the truth about your loved one's status. My mother had a cerebral hemorrhage (stroke) that left her unresponsive. They did not notice until the afternoon and then told me she was "sleepy" and as a precaution needed to go to the hospital. The truth was she had a massive stroke/cerebral hemorrhage earlier in the day (per the neurologist) that took her life 4 days later. I will never know the truth about when she had her stroke and when they found her non-responsive, but I do know she wasn't just "sleepy". The bottom line is if you place your loved one there YOU MUST: * Monitor their care by visiting at different hours of the day and different days of the week * Advocate for them and make sure the staff understands you expect their needs to be met in a timely manner * Ask questions when something doesn't seem right and verify the answers you get across multiple workers. If more people reported substandard care at facilities like Terra Bella they would be forced to improve the quality of their care. As the saying goes...you have to inspect what you expect.

If there was a below zero rating I would have selected that. My mom was discharged from…read morerehabilitation facility and placed in her care. I met with Ana in her home. She charges 4,500 a month. I gave her a list of Mom's dietary needs. Mom is diabetic, and gluten intolerant. I made that very clear to Ana. The very first day mom moved in, she was fed a cold McDonald's cheeseburger and cold fries. I talked to Ana about her dietary needs again. The next thing I found out was that she fed my mother donuts for breakfast. Ana has diabetes herself so she knows better. My mom was in good form when she was discharged and very excited about going to Ana's personal care home. Just three weeks later I had to send mom by ambulance back to the hospital with a new UTI. In addition to that mom contracted shingles in Ana's care. Ana said she discovered it early in the morning and did not contact us until 3 pm the same day. We went over there and my mother was unconscious and couldn't respond to us. Ana had given her the bedtime meds between 4-5pm. We waited for the shingles meds to be delivered. They were not delivered until 11pm. That was 30 minutes after we left. Ana was eager for us to leave since it was late. We decided to come back the next morning. When we arrived, mom was in worse shape and had a fever too. We called 911 to have her taken to the hospital where they discovered she did have another UTI. Ana told us she cannot come back. And when I asked her for the prorated difference refund, Ana said no. Ana said she did not have to pay us back for the time Mom was not there. I had to threaten her with a lawsuit to get it.

I moved my 97 year old mother here in July, after several years of Independent Living with some…read morelimited added personal care services. This was the best thing I could have done, and the the best place for her. The "feel" at Ivy Hall is like a large family. Staff delivers services with warmth and care. The difference in my mother is striking. My out of state children saw a recent picture and exclaimed "she looks 10 years younger than she looked in April". That's what being in the right place can do for our elderly loved ones.

Great quality, very professional. The facility is a work of art. My mom will enjoy it there.read more

From the owner: Assured Elite Care is passionate about taking care of our love ones. We go above and beyond…read moreexpectations making sure your loved ones are getting their needs fulfilled on a 24/7 basis.

The Staff does well At this facility. They care for both the property and Elders. It is both cleans…read moreand organized and the residents seem happy. This is located in a great neighborhood as well.

I have been to this community several times and have always had an amazing experience. The…read moreresidents are wonderful, the building is beautiful, and the employees are lovely.

After much search and research, we discovered Country Gardens Duluth and are thankful we did…read more Country Gardens Duluth deserves five stars for the incredible value they provide! While the facility itself is older, the care and attention to detail more than make up for it. The staff is wonderful, and I especially want to highlight Keisha S. as she goes above and beyond with her kindness and professionalism, making a real difference for the residents and their families. You can feel the warmth and dedication here, all at a price that's hard to beat. Highly recommend if you're looking for quality care in a welcoming environment! Bobby & Lane Darnell

Everything! My mother's care there is $7,000.00 per month and no never does what they say they're…read moregoing to do. It's virtually impossible to get a hold of the Nurse Manager. I understand that the medical community in general is understaffed - I also work in the medical field, but for 7 Grand a month, they better staff up. I'm SO FRUSTRATED. I do not recommend placing your loved ones there.

My mother lives at Heartis in Suwannee Ga Please read this…read morebefore you become part of this housing complex. My 88-year-old mother pays $8000 -/+ each month to live here. Included in that payment is housekeeping and two meals a day. I was told they had a chef! Awesome how lovely. To my utmost frustration, last time I visited her, we ate in the dining room. I ordered a chicken wrap. It consisted of MAYBE 2 ounces of protein ( processed lunchmeat 1slice & 1 slice of plastic infused cheese square) and about 4 ounces of mayonnaise. Unlike me, mom is not a white glove girl however she still has to go behind the housekeeper to maintain living condition clean. And remember, that's part of the $8000 fee. I have taken trash to the community trash chute and the chute closet is filthy. It's a TRUE SHAME that my mother even lives there, but it won't be for long. Instead of renewing her 3rd year lease she & her neighbors have been put on month-to-month leases- immediately over the holidays. At some point, these elderly PEOPLE are going to be given a 30 day eviction notice. I thought there were federal and local laws that protected our elderly? How is this corporation able to get away with this?

My mother was a resident of Ashton Hall in Lawrenceville for 1 month. I couldn't get her out of…read morethere fast enough. Do not let your loved ones go here. Run don't walk away. They say it's assisted living, but there isn't any assistance at all. My mother is on oxygen, and in a wheel chair. She is also on a 24 hour Milrinone IV for her heart. This IV is keeping her alive. Because of the IV we didn't have a lot of options as to were my mother could go once she left the hospital. A lot of facilities will not take a person in my mother's condition. My mother is dying. She is not ready for hospice yet, but we know that it's not far off. My brother and I just wanted a place to help us take care of her in her final days. We wanted a place to have her taken care of watched over, and to be at peace. We are not able to do this on our own. We need assistance. We have hired nurses to take care of the IV and to see to her physical therapy. We were told that Ashton Hall would be able to help us with this. Not knowing any better we moved her into Ashton Hall. Boy were WRONG. Once there the trouble started. Not once was she offered to be taken to the dinning room to eat. She was a prisoner in her room. So we had to rely on the staff to bring her meals. She missed several meals. In one day alone three meals were missed. When I asked the staff why this happened I was told they forgot about her. How do you just forget about a person living in your facility? Do you not notice you have an extra meal on your cart? Do you not think to check to see if every one got something to eat? If not for my brother,and myself bringing her meals those days she would not have been fed at all. My brother and I had to work out a system to bring her meals. That was just part of the problem there. It took over 2 weeks to get her medications correct. Missed doses and missed prescriptions. The medications were not given a the times they were prescribed. This was all supposed to have been taken care of before she was moved in from the hospital. During the time of her move in to Aston Hall the company was being sold. So the old staff just didn't really seem to care, they weren't going to be there after the buy out. For a lack of a better term they were "just phoning it in". They all knew there were going to be replaced by the new ownership. The new ownership isn't any better. If I heard the excuse of we walked into a mess and next week things will be better I thought I would scream. I understand that with new ownership there will be a transition period, but that does not excuse the lack of care one expects. We are paying a great deal of money to have my mother taken care of. We met the new staff. they came to her room to introduce themselves. Heidi the new manager told my mother that had they been in charge when she was admitted she would have been allowed in. They told my mother if she needed to go back to the hospital she would be able to come back to Ashton Hall, and this facility is month to month. So we knew then out time was limited. I spoke to Heidi one night, and was told by her in air quotes "that this is assisted living". My reply was it would be nice if we were getting assistance. I also told her that we would be leaving Ashton Hall. But seriously who threatens a dying woman? What type of person does that? In the mean time my mother isn't getting the care the I paid for. I was even told that if she were to fall call 911. Don't call the office. One night my my mother wasn't feeling very well. She was having a hard time breathing, and felt pain in her chest. She called my brother. he called the office and asked if some one would go and check on her. They said they would be right there. That was at 6:50 pm. I went right up. I was there in 15 minutes, and went to check on my mother. I asked her if any one had been in to see her, and she told me no. It turned out to be nothing urgent. When I was leaving at 9:00 pm I saw a nurse and asked why no one went in to check on her. I was told they were never asked. I said to her, when we call and ask some one to check on it's really not a suggestion. If I didn't go up there to check on her myself no one would have. I hate to think of what could have happened if that had been a real emergency. Never in my life have I ever seen such a disregard for human care. When speaking to staff I asked if this was some one you cared about how would you feel if this was the way they were being treated. Put yourself in my place. All I was given was shrugs and eye rolls. I could go on and on about how bad things are. All I will say if you have loved ones do not take them to Ashton Hall. All they care about is your money and not your family. If you want something done you have to do it yourself. You will not get any help from the staff.

The first reviewer is correct. The level of professionalism does not exist at Ashton Hall. All of…read morethe staff has an attitude. This is definitely not a place to send anyone that you love, correction this place isn't for anyone that needs assistance. Initially, you think the place is warm and inviting. If you ask for information, simple questions or show extra concern for a family member then you are on the target list to be mistreated. Do not make the same mistake I made please check this place out thoroughly and ask questions. They will tell you anything to get your money. The staff has a high turnover rate. You never know who is taking care of your love ones. I believe the cleanliness of working with different tenants is not taken into consideration. You will definitely need the number to protective services if you move your loved one into this facility. If this place is on your list to not be fooled by the décor and the fake smiles on your first visit. Please look past that and asked yourself would you live here if you had too.

I can't say enough wonderful things about the organization. We brought my father home through…read morehospice and needed extra care. Called them 8 pm and got Ashley on the phone. She helped me with options and was so kind. The next morning Lorna was at our door. She was with us a couple days and was the most wonderful thing ever. If you ever need help for care givers these folks are who to call.

I'm taking a CNA class at Alliance Cate right now, and I'm only one class away from going to…read moreclinicals. I feel like the education I got here had really helped prepare me for being in the real world. Victoria Williams is one of the best teachers ever! I highly recommend taking a CNA class here.