Wonderful people. They follow procedures and will work to help you get the care you need. Neustart…read morecares.

They are accusatory, dishonest, cold, uncaring, self-entitled, impossible to get a hold of,…read moreinsensitive, and unprofessional. Dr. Bethany Johnson was my doctor. I thought she was a good doctor and caring... but she dumped me in a heartbeat over a dispute I had with her staff, relating to a threatening email they sent me over my first "No Call No Show". First, they claimed it was the second "No Call - No Show" I had, which it was NOT. The first time I showed up late due to internet technical issues, which was all documented in email, and which I provided proof to them. Second. Even before this dispute I was having problems with them. Every month, I was expected to send a message to Dr. Bethany every time I needed a refill. But every time I called in and or sent a message to request a refill, her and her staff would claim that they did. But when I went to pickup my medication at the pharmacy at the last minute, the pharmacist would tell me she never requested a refill. This would cause me to go days without medication, which effected my mood. It also caused me a lot of stress and lose of productive time troubleshooting the issue. Back a out the notice - The message was extremely callous and threatening, and after I got defensive and complained about it and the issues I was experiencing, hoping they would improve the situation; The clinic manager, Payton Kaughr, who I never spoke with before, and being a coward, sent me a cold letter stating they decided to terminate our client relationship because they felt I violated their "code of conduct agreement". The most disgusting thing about this was it was a lie. Although I was clearly upset, I was clear, communicative, professional, and my emotions were tempered. I did not use any fowl language and I did not threaten anyone, - which in my opinion should be the only grounds for breaking any rules of conduct. This is one of the most dishonest health care providers I have ever dealt with, and in my opinion they are in the wrong business. Stay away! You've been warned!

I would not recommend this doctor. After waiting for 6 weeks and driving 2 hours to get there I…read morewould have expected at least some advice. The doctor is very indifferent and makes you see three staff in her office first each spend fiveish minutes. The Dr. only comes in herself for a briefly to show images of your MRI. The strength "tests" they ran during the apt. were less than the emergency room doctor gave me. Every question I asked, mind you I am a textbook case, she answered with I am not sure. I am at a loss for words. Never have I had such a disappointing appointment with a doctor. I have had Numb legs and weakness for 2 months now and I still do not have any plan of care.

Julie Elizabeth York MD is one of the worst specialists I've encountered. First and most…read moreimportantly, if you are over weight don't waste your time even making the appointment. If you do call, her office staff has their script down pat, and want you to think all of them care. They tell you to call ANY time, if ANYTHING changes, however, if you do call all you get is a voicemail greeting and an option to talk to the Salem Hospital information desk. SHE has no problem making patients wait for months to get an initial appointment. (I waited three months.) Supposedly, so they can gather all the scans and test results you've had to warrant seeing a specialist. However, when you are at the appointment SHE won't have half of them there to refer to. When asked why they didn't obtain them, SHE had no answer. Don't waste your time seeing any of them here, go out of town. They all seem to use the same faulty system in Salem.

Great job, they came out within an hour and completed the job in approximately 1 hour. Professional…read moreand friendly, even funny! I'd use them again in a heart beat! Thanks Caleb!

I have gone here for many years but the quality of care is declining every year. Medical Assistants…read morewith attitude and doctors who make you sign a pain contract and then they breach the contract repeated. Try someplace else. They cut me off cold turkey from my antidepressants because of the confusion with the staff. I'm shopping elsewher.

In 2023 paramedics brought me to the hospital. I didn't die, but they fabricated stories on the…read moremedical chart. The made it look like I was faking since they could not figure out what was wrong. I don't think they realized I had access to that part of the chart. Whoops. I was in a complete autistic shutdown/burnout and they had not a clue. As I mentioned, I didn't die -- but my doctor (the one with the great hair) commanded me to walk -- and not being able to walk was my primary symptom. So, I walked about 10 feet and nearly fell but stumbled back to my bed. They need to do better though, even though -- yes I am alive.

Salem Hospital has helped us so much this week after my elderly mother-in-law, who has Alzheimer's…read moredisease, fell and broke her hip. The first responders, emergency room, surgical care, nursing staff and discharge planing was truly above and beyond! We are so thankful for their amazing staff, help and services.

Horrible experience! Long wait time and abusive doctors. After being brow beatten and diagnosed for…read morea disease I don't have by an anesthesiologist at Salem Health's Comprehensive Pain Clinic I went to OHSU's Comprehensive Pain Center. The difference was astounding! A team of neurologists spent an hour and a half evaluating me and after many tests they diagnosed a severe neurological disorder and referred me to another specialty for another diagnosis of a painfully debilitating disease. Several procedures were performed by anesthesiologists under the direction of my neurologist with good results and a pain management plan involving multiple disciplines was developed. Salem Health should be ashamed of their clinic and the two anesthesiologists that run it. They have no business treating patients who are at their most vulnerable. A doctor that walks in a room and makes a diagnosis after looking at one page of the new patient forms is an incompetent at best. In my case the doctor at Salem Health spent 16 minutes with me and verbally battered me for disagreeing with his instantaneous diagnosis while sneering and ridiculing me. A year later I learned that he had falsified my chart notes by including results of a physical exam he didn't perform. He portrayed me poorly and it was a factor in the denial of my disability insurance. Then the clinic hid his chart notes when I repeatedly requested my records. For weeks they insisted that the only document in my file was the signed release but they finally provided them. When I tried to have my medical record amended Salem Health refused and backed their joke of a doctor. I was awarded disability benefits on appeal and because of the diagnoses and care I received at OHSU I'm doing better but the whole experience with Salem Health has left a bad taste in my mouth. No institution should hire and back such incompetence and no doctor or institution should have that much power.

Salem Occupational Health has been a disaster…read more The doctors at Salem Occupational Health will basically do whatever SAIF tells them to do. Even if they refer you out to another clinic or another doctor, the second opinion or third opinion they receive is routinely discarded. The first doctor I was assigned at Salem Occupational Health was Dr. Bertram, Who wrote me a prescription for some Tylenol 3 on another doctors prescription pad, because his license to prescribe narcotics had been suspended. He also "desperately needed" to see my x-ray from an outside provider, an x-ray that was taken the day of the injury. After several weeks worth of appointments and him complaining that he hadn't been able to obtain the x-ray, I suggested that I just be sent for a new x-ray, he declined. So we waited almost 2 months to start any kind of treatment, because he was waiting on an old x-ray instead of just ordering a new one. After I lodged a complaint about not wanting to be assigned to a doctor that won't order an X-ray and literally can't even write a prescription for me, I was assigned a second doctor, Dr. Thiessen. Dr. Theissen was better, but still didn't listen to anything my wife or I had to say. He still didn't agree even though SAIF and my employer had already accepted the injury as a work injury, the video footage had already been reviewed, everybody had signed off on the fact that this was a work injury, Dr. Theissen, not a foot specialist, just a general practice doctor, he wasn't so sure. Even though Dr. Theissen routinely stated that "feet are not my specialty" he had quite a bit to say in regards to what I needed, which routinely went against the actual foot specialist I was seeing at Hope Orthopedics. I now have a referral for the foot surgery I need, two procedures and one surgery, and simply needed a referral, and my new Dr, Dr White, Barged into the room and said "I've reviewed some of your file, and I'm releasing you to go back to work full duty, no restrictions. Again, I am referred for a foot surgery, I cannot walk, my injury case has already been to a legal hearing, which I won, the SAIF corporation has agreed to cover this surgery, and rehabilitation afterwards, I tried to explain this to the angry ranting Dr. White, but he was not listening to anything that I had to say. I asked Dr. White, point blank, are you even going to look at my foot? Look at the bruising and swelling?" His reply? "No." So after a full year of sometimes monthly, and sometimes biweekly appointments at Salem Occupational Health, and being referred out to other locations for several IME evaluations, all of which came back in my favor, my "new" doctor declined to even look at my foot. If you want to doctors that don't listen, doctors that do whatever the SAIF corporation tell them to do, or you just want to be treated at a clinic that seems to round up doctors who are otherwise on their way out, then I highly recommend Salem Occupational Health. Also, be advised that in the midst of a Covid pandemic, Dr. White can't be bothered to wear his mask appropriately, meaning covering his nose and his mouth at the same time. Completely unprofessional, completely inexcusable, and honestly, just kind of sad.

I was hurt in a work related accident in June 2018. I was brought to Salem occupational health to…read moresee Dr. Tsang. He sent me in for x-rays and a referred me for an MRI. MRI results show that I might need surgery so I was referred to a neurosurgeon. They then did surgery and all of my follow-up visit with Dr. Tsang have. Been very positive he made sure that my shoulder was well taken care of and I healed 100% in 4 1/2 months after being given a six-month recovery I have healed. The staff was extremely helpful in making sure my appointments where Quick and easy no hassle no wait time I would refer anybody and everybody to see occupational health after a work related injury.

I have been with Kaiser over 20 years and I was prescribed Ozempic for weight loss and diabetes…read moretype 2. The doctor said it was cash only but a pharmacist told me I had a rider in my insurance that would cover this $730 medication and I would only pay $40. I meet the requirements for the rider to cover the meds. I have spoken to member services and Optima RX, the billing company, that confirmed I am supposed to be covered. Yet the pharmacy won't bill them and still insist I need to pay $730. No one in pharmacy or appeals is retuning my messages. I only get rude emails saying that it's not covered. I will continue to take it- but I want someone to explain to me how some managers say it is covered and some pharmacists say it's not! Why do I pay for insurance if Kaiser won't honor it?

There is not enough space here to express what I/we really feel about Kaiser Permanente Salem…read moreOregon's Lancaster/Skyline offices-as it is the absolute worst HMO health care experience in my lifetime. I am 73 y/o and so i know a little about health care services that I've received over the course of my employment history/career and it's one disappointment after another.....