The furniture seems nice although it is outrageously priced. I didn't see a single employee the…read moreentire time I perused the store.

Just purchased two rooms of furniture from Nikki Clark at Bassett. The entire experience was…read morefantastic. First, we visited the store and Nikki helped us narrow down what types of pieces we liked. Then, she came to our home to see our set up, take into account current furniture we wanted to keep and take measurements. Lastly, we went back to the store, revisited the pieces we liked and selected fabrics that would go with our current room colors. Nikki was so thorough, very patient and has a fantastic eye for design. The process took a bit of time but I know we are going to love how it call comes together when it is all delivered. I don't know what we would have done without Nikki's help. We left feel very excited and confident about our new furniture.

My sales associate was incredibly patient with me! I came in to buy the Eames chair. She wanted me…read moreto sit in the different finishes to feel how they are and recommended the one that tends to last the longest. Although I didn't buy it, now that I know how soft and comfortable they are, I will be back after I have some work done in my home that will better showcase such a magnificent chair!

This is the largest DWR we've been to but I must say, for the size, every time I leave the store I…read moream always underwhelmed with what they have available. Recently, we've been in the area and stopped by twice. Parking is fantastic here and located in a great plaza with lots of other interior decor stores to explore. I met Tish last week and she was super helpful with our purchase and answered all the questions I had. Our Pasadena location was undergoing construction, so our usual representative wasn't available. Tish was very respectful about it but we decided to move forward with her anyway due to our circumstances. My customer experience working with Tish has been excellent but I prefer the LA locations for selection.

Fraud. Scam. Avoid, avoid, avoid!…read more Cantoni in Irvine is a scam company willing to lie and steal your money. I ordered what I was told was an Italian made chandelier. When I received it, it was marked Made in China. I immediately went to return it. Let me be clear, a $7,000 chandelier that you can find on Amazon for about $500. Jeff the manager and Danna (less so) the salesperson lied thru the teeth to justify the China made light. Lie after lie after lie. When I came to return the product, they even rolled down the warehouse bay door as tho to stop me from returning the fraud product. They said they will not accept returns despite their website clearly saying they do. Lies, upon lies upon lies. My dash cam and a video I took show exactly how absolutely scammy these people are. I had to call my credit card company to do a charge back. Avoid this terrible company at all cost. They sell lies and will do anything for a buck. Scam 2000%! Which is roughly their mark up on cheap Chinese crap they are selling. Here is their product... https://www.cantoni.com/product/glacier-suspension-fixture-brushed-bronze And here it is from Alibaba.com. https://www.alibaba.com/product-detail/Customized-Design-Hotel-Villa-Long-Luxury_1601377289338.html?spm=a2700.prosearch.normal_offer.d_image.a28b67afSnKW41&priceId=c167fb0f1eaf432db0999339426ea42d UPDATE #1: The CEO of Cantoni emailed and threatened me. Also offered to give me a refund only if I remove the review. Will be doing a chargeback. Screenshot of email attached. Unbelievable. Nice of him to put the threat in writing. Do you need any more reasons to avoid this company? UPDATE #2: So I think his wife replied with some corporate speak BS taking zero accountability. Chargeback complete with my bank. And to show just how much they are scamming their clients. I got a quote from the manufacturer in China for $1770. Mind you this is me buying 2 of each. I'm sure they get a sizable discount when they buy bulk. Lets round up to $2,000 just to be generous with shipping/tariffs. Or $5000 less than their scammy price. Image attached. But probably much more with bulk discounts and shipping by boat. Avoid these toxic people and their scammy company.

Cantoni in Irvine is the destination for anyone who wants genuinely distinctive modern furniture…read more The showroom is beautifully laid out and carries European and Italian brands you won't find at the big-box stores. I came in for a sectional and ended up getting the sectional plus a dining set and a media console -- the sales team was knowledgeable about every piece and helped me understand the construction quality differences between lines. Delivery was white-glove and the team was careful with doorways and existing floors. Everything is exactly as presented. A real step up from the typical furniture shopping experience.

Just an incredible experience!…read more Thank you Dhillon, Jack & Jocelyn for taking care of us, with our 2 visits in determining our goal to purchase an affordable, uniquely styled couch for our 'Play Room'. Excellent Sales and Customer Service, Great Prices and the absolute 'eye candy' that exists in this store...and the furniture is affordable! We could have bought another 10 items easily...If your like my wife and I, we love cool designed items for your home and this is THE PLACE! * Just very grateful that a store like this exists, and again, the staff from the minute we walked in...Dhillon is a 100% the example every store should have...friendly, non-pushy and so helpful when we needed him! Super happy with our purchase and our beautiful green/blue couch; I'll add photos later. Cheers, Sean from CaExit.COM | Local & Out of State RELoCaTioN Broker - 714.721.3481 | I will be referring all my clients to this establishment! *SD is the best in The Oc 100%. Go Check them OUT!

We're doing a complete redo on our home office as well as kicking out our old kitchen table and…read morechairs. Frankly, when walking into this store I wanted to buy half of the items I saw...and still might! After a lot of hemming and hawing we picked out a new table, chairs and bookcase. They were set to be delivered in about a week, but after a few days at home doing some head scratching and more measuring we decided to axe the table and go with another we initially thought wouldn't fit. We worked with Santos who was very patient and helpful in changing our order (at no cost...there IS a 14 day return policy). Items were delivered and installed today in about 45 minutes. Just need the chairs to get here in a couple weeks and we're good to go. That is, until I go back and plunk down some green for that living room chair I spent a lot of time in whilst the wife worked with Santos. Maybe I'm just a sucker for Scandinavian furniture but I really love this store.

Only buy here if you like to be lied to about delivery, love to deal with incompetent people that…read morehave no resources and or ability to make anything happen. Their computer system tells them things are in stock or in specific locations and they are not. If I was the President of this company, I would fire everyone, then fire myself. I spent over 20 grand with these people, wired the money on that day and they told me, I would have everything the week after we are now over a month and I still don't have the furniture and they still are not 100% sure where it even is.

Bought a simple marble side table, but CB2 turned it into a nightmare. They split the order into…read moretwo separate pickups, forcing me to drive an hour twice. Then they told me my car wasn't big enough and made me come back again, all while they kept calling and texting to tell me if I don't pick it up the order will be cancel, even though a staff member had promised to hold it. When I finally returned with a bigger car, the pickup area had no signal, their WiFi wouldn't load, phones were useless, and online chat was offline. After waiting 20 minutes downstairs, I had to walk upstairs for help--only to be met with the rudest, most dismissive associate who gave excuses, refused to apologize, and even told me to "watch my tone" when I was being calm and polite. Other CB2 locations have been great, but this store is a disaster. Chaotic process, unreachable staff, and an attitude that makes you feel like you're the problem. Never coming back.

I walked in on a Tuesday afternoon. Everyone was out at their desks working on their computers. One…read moreperson said hello. No one got out of their chair to see if I could use any help. Very disappointing. I had bought furniture from them before and had been very happy. no longer.

TL;DR - I'm a return customer. Bought some bookshelves and was satisfied with the product and…read moredelivery experience. Just bought a couch here. Downside is the pricing but it is reflected in the quality, uniqueness, and customer service. I'm a return customer. I was pretty satisfied with my first experience so I came back again when I needed to further furnish my home. A year ago I ended up buying a couple foshay bookshelves. It was a lengthy process consisting of multiple visits over the course of a month to make sure it was "the one" we wanted for our home. After dropping a pretty penny for them, the shelves arrived after a couple months as expected. Delivery was very professional. There were two movers who moved in the bookshelves and parked them exactly where I wanted. They also ensured the shelves were leveled because our floor was a little uneven. They made sure I was completely satisfied before they left. As they installed the bookshelves, they noticed a defect in one of the shelving units, and went out of their way to report it so a new component could be delivered to my home free of charge. I went back recently to get a sofa. Their website made it very easy for me to map it out in my own home. Their store had the item available for me to see it in person. An assistant was there to give me a variety of fabric colors to consider. Now I'm just waiting for delivery (will update when it comes). The only downside of Room and Board is the pricing. It's a little higher than what you'd expect but it is reflected in the quality and uniqueness of their products and the customer service. I went in with the intention to only buy once so the price was worth it.

The RH Outlet store has a lot of selections, but many of the larger furniture pieces are broken,…read moredamaged, or have noticeable defects. Smaller items can still be good depending on luck, and once in a while you can find a great deal and quality piece. However, I strongly do not recommend using their referred delivery service, 123 Moving. 123 Moving was recommended by the RH Outlet store since they don't offer delivery for large furniture purchases. I contacted 123 Moving by text to arrange a home delivery just a few miles from the store. From the start, their quoted price was on the high side, but I was open to discussing it.Unfortunately, the owner's attitude was extremely rude and unprofessional. I wasn't even trying to lowball the service, yet he responded with a "take it or leave it" tone. When I offered a fair and reasonable price, he said they could deliver but only curbside -- meaning I'd have to carry the furniture inside myself. After that, he simply stopped replying altogether. This kind of customer service deserves zero stars. A professional owner could have handled this so much better -- even a simple "let me see what I can do" would have shown respect and effort. In the end, I went with another delivery company also referred by RH Outlet, and they were excellent -- great communication, fair pricing, and reliable service.Thumbs down for 123 Moving.

I bought things for my new Malibu home and I found even more than I expected! Beautiful, sturdy…read moreand so, so copy. The new

Wow, the team here have really turned things around in a big way. Huge shout out to Kathy, Cindy,…read moreGrant, and the team at this location. Per my previous review, it was impossible to purchase anything from the store without paying a mandatory $250 delivery fee. They've since created a floor-model area where they have majorly discounted items you can take home right there. Kathy really went way out of her way to find two of the Diablo Rockers for my mother and get them to the store so we could pick them up ourselves, keeping me updated by email along the way. We ended up purchasing an entire outdoor set for my mom and brother's new house including a patio table, chair set, and umbrella and base, much of which was deeply discounted at the floor model price. The team also let us hold some things in the back so we could come back for items that didn't fit in my car on the first trip. I'm so glad they've found a work-around for the delivery issue, because the items are really high quality and incredibly comfortable. Thank you, Terra team!

Comfortable showroom with many product options to inspire and evaluate. Knowledgeable staff who do…read morenot pressure or use tactics. Easy to find, plenty of parking, easily accessible.