I wish Sherwood Park would open another video game store.
I will move my business to the EB Games at the mall, and that's only when I'm desperate enough to need to buy from them.
I pre-ordered a couple games and was assured that I would get a phone call when they came in. No call. At all. When I finally went in, was told that I must have ordered from the mall location. Uhhhhhh, I'm pretty sure I'd remember what location I ordered the games at. Anyways, no record of my order, no refund for my deposit and they even sold my game!!!!! The female manager talks way too much and I don't like always being upsold crap I don't want every time I go there. When did EB Games become a commission retailer? A 2 minute trip to that location always has me there for more than 20 minutes as they ramble on and on and on pushing more junk at you.
I watched one staff member sit on his cell phone as I searched for a game and was offered no help looking for it until I went to the till and asked.
I'll keep my business at WalMart and Best Buy. EB Games used to be a great company. Now they're annoying and pushy. I also don't feel that when you buy a "new" game, you're charged full price for a copy they had to open to display. I believe that would label it as "used" from that point. False advertising. Watch out for that. And there is just no getting away from that ever annoying SURVEY they always stuff down your throat at the end of the transaction. Even some of the employees look ashamed to mention it. Save your time and use Kijiji or a larger retailer for your game hunt. read more