If I could I would give this business NO STARS. It does not surprise me that they do not have yelp account. After my experience, I am sure I am not the only one that has been ROBBED by the company.
Back in February, I purchased a class from the Eat Paint Love website. This company advertises that they give painting classes. The class I purchased was a Valentine's day special of wine, appetizers and painting in their Beacon location. Unfortunately there was a terrible snow storm the day prior. Being that my boyfriend plows snow for a living, we were unable to make the Valentines Day special that I had originally purchase. I contacted the email address provided from my receipt. When I explained the situation and requested a refund, the email contact responded saying that the company "does not do" refunds and that I would be forced to schedule another class within a months time.
I though my reasoning was valid, and I could not make any of the classes available in the upcoming future, so again I requested a refund. The contact responded no to the refund, so I made a claim with my bank to stop payment. The bank sided with the company because she alerted me via email that she does not do refunds (after the purchase). I closed all accounts with the bank for using e-mails as a valid proof of a company's policy, but did take their advise on contacting the business for a second time to see if they would help since I was not provided a service. I reached out to the company again to request a refund, explaining that I am having difficulties with the bank. The contact Megan expressed that if the bank is correct she will not be offering me a refund or a different class.
This company is rarely heard on the internet. Please go else where for painting classes. There is no alert of the no refund policy and Megan or whoever is in charge does not care about doing the right thing towards customers. Since this event, I have done by best to spread the word about a business that robs people without providing any services. BEWARE. The website does not provide an address or contact person. You are only able to contact the email address. And if this Megan person or anybody thought I would want to go take a relaxing painting class after this mess, they are out of their mind.
PS: They have two locations. One in Beacon and one in Wappingers. I know they also host classes at local winerys as well. read more