I feel ripped off. I do not recommend.
I was told the incorrect billing information despite two phone calls to inquire on this before registering. Once I signed up, the invoices began to come much in more expensive than had been shared.
The masking policy was misrepresented as well. I was told one thing on the phone before registration and fund another thing upon our arrival to the first class. This was important to my decision to register.
I was told that make up sessions would be applied to the account for any missed classes and that those would never expire. I was also told that adjusting regular sessions to other days in the week was allowable with notice if needed without penalty. However, when I did this last month for November, they marked it as use of make up sessions and will not adjust. So they are stealing from me as I paid for those sessions but will not allow me to use them as indicated.
I paid for December sessions and planned to use make ups for others. I have now been told I should take my kids someplace else. I have not been refunded my December payment and my kids will have had no lessons.
I was not allowed to watch the services being provided to my children and have no idea what they have learned. I had to wait in the car. When I asked, I was given a hand written, undated, unsigned page with some note about what the kids were to have learned. In two months, my oldest does not even know a scale on the piano. I don't know that my kids received any music lesson services.
This company uses unclear and poor communication, does not honor its word and seems to want to take payments but not provide the services. read more